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The Xirrus Support Program (the Support Program) is effective (Effective Date) for specific Xirrus hardware and
software Product(s) from either the date of initial Product shipment (Product Shipment Date) when purchased
coincident with the associated Product(s), or from the date of enrollment if purchased at a later date. Subject to the
terms and conditions herein, Xirrus shall provide Support Services (Support Services) to the end user customer
(Customer) for those Products covered by this Support Program.
1.0 TERM
1.1 The term of the Support Program shall be measured in one (1), three (3) or five (5) year increments from the
Effective Date or such other period as defined in a co-terminous custom quote. Any renewal purchase of the Support
Program shall commence on the expiration date of the previous term.
2.0 ELIGIBILITY
2.1 The Support Program only covers the Xirrus hardware and software identified by serial number as of the Effective
Date and any replacement Product, Part, or Software Upgrade provided hereunder.
2.2 Xirrus requires that when a Support Program is purchased for a particular product, any and all units of the same
product category purchased at any time by Customer must be covered by the Support Program.
2.3 Software support under the Support Program will only be provided on Products that contain the most current or
immediately preceding version of Xirrus software and/or firmware and that were installed and maintained in
accordance with the specifications set forth in the user guide furnished with each Product.
3.0 RETROACTIVE ENROLLMENT
3.1 In the event that the Support Program for some or all of Customers product lapses, retroactive enrollment is
available by a) purchasing the Support Program from the current date forward in a minimum one (1) year increment; b)
purchasing the Support Program from the lapse date through the current date (Catch Up Amount); and c) paying a
penalty equal to 50% of the Catch Up Amount.
3.2 Once Customer is current, they may purchase subsequent Support Program renewals at standard pricing.
3.3 The terms of section 2.2 above apply to any retroactive enrollment in the Support Program.
4.0 SUPPORT SERVICE EXCLUSIONS
4.1 Any misuse or negligent use of a Product or part, including replacement of parts or repair of damage, and any use
other than its intended use, or use outside the environmental range specified by Xirrus shall invalidate Xirrus
obligation to provide Support Services.
4.2 Any damage to the Product resulting from unusual external causes including, but not limited to, power failure,
power surges, air conditioning failure, humidity, improper input/output signals to Xirrus connections, Customers
other software not previously approved by Xirrus, accident, fire, explosion or acts of God, shall not be covered by the
Support Services
4.3 Some Support Services may not be available in all locations and may be restricted in some countries due to
governmental regulations. Where export restrictions exist, software will not be supplied. Xirrus may suspend Support
Services if Customer delivers technical data or Product in violation of the applicable export regulations.
4.4 Any Software Upgrade that is considered a new product or a chargeable upgrade by Xirrus, for which there will be
a separate cost, shall not be covered by the Support Services.
5.0 LIMITED WARRANTY
5.1 Xirrus warrants that the repaired or replacement hardware Product or part will be free from defects in material and
workmanship for a period of ninety (90) days from the date of shipment, or the remainder of the original Product
Warranty period, or the remainder of the Support Services term, whichever is longer. Xirrus sole obligation under this
limited warranty shall be, at Xirrus sole option, to repair or replace any defective hardware Product or part. Software
Upgrades are covered by the limited Product Warranty accompanying those Software Upgrades, if applicable, or the
warranty accompanying the original version of the software.
5.2 Xirrus technical engineers will provide quality technical support in accordance with generally recognized business
practices and standards.
5.3 TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE
EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR