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Protivitis Governance Portal

Client Insights on Gaining Value From GRC Technology

Protivitis Governance Portal Client Insights

Table of Contents
Introduction.............................................................................................................................................................ii
Insurer launches a combined assurance initiative with Protivitis Governance Portal..........................................1
Protivitis Governance Portal helps media giant consolidate risk and audit activities...........................................3
Protiviti Governance Portal forms the bedrock of Coal Services risk and internal audit framework.................5
JELD-WEN turns to Protiviti and Governance Portal for timely SOX compliance...........................................7
U.S. manufacturer streamlines field audit with Protivitis Governance Portal.....................................................10

Protivitis Governance Portal Client Insights

Introduction
Governance, risk and compliance (GRC) technology has the ability to enhance GRC programs by enabling
processes, improving performance, reducing costs and driving efficiencies. However, selecting a single solution
that works for everyone in the organization isnt always easy. Obtaining consensus regarding methodology,
approach and risk language among your various GRC groups and key stakeholders can be an involved and
complicated process.
Protiviti has worked successfully with hundreds of clients around the world to enhance their GRC programs
through our Governance Portal. We have found that working with synergistic groups to leverage a common
technology solution drives early value and long-term departmental efficiency.
We think our clients tell the story best. We believe their stories reflect a pragmatic approach to utilizing
technology to document multirelational risk and compliance information, facilitate enterprise collaboration
and produce consolidated GRC reporting.
We are pleased to share five client stories with you. Each story provides insight from the clients enterprisewide
challenge to the way it adapted the capabilities of the Governance Portal to enhance the efficiency and
effectiveness of its GRC initiatives. The stories highlight clients from a range of industries and a variety of
GRC use cases.
We hope you find these stories useful. If you would like to learn more about the Governance Portal or to set
up a demonstration, please visit www.protiviti.com/grc-software.
Acknowledgements
We would like to thank our Protiviti Governance Portal clients for taking time to share their stories.
Scott Wisniewski
Protiviti Managing Director
Risk Technologies

ii

Protivitis Governance Portal Client Insights

Insurer launches a combined assurance initiative

with Protivitis Governance Portal
Client Challenge
A leading multinational insurance group headquartered in the UK and serving more than 17 million customers
in nearly 140 countries faced a technology turning point in 2009. The governance, risk and compliance (GRC)
systems used by the financial control group and the internal audit group were nearing end-of-life status, and the
risk group, which had no GRC platform, needed to satisfy emerging requirements for individual capital assessment (ICA) and Solvency II.
Rather than implementing three separate systems for each group, management decided to launch a combined
assurance initiative designed to bring a single risk story back to its board of directors.
After developing detailed criteria and thoroughly investigating several market-leading providers and platforms,
the insurance company selected the Protiviti Governance Portal. Along with the Governance Portals broad feature set and extensive configurability, four key factors contributed to this decision:
The Governance Portals single, integrated database supports combined assurance. If the risk group
entered a risk control with an audit or financial control dimension, the audit and financial control
groups would have direct visibility. Protiviti was the only vendor able to demonstrate this capability.
The Governance Portals key features were easy to see and demonstrate. Management could see all of
the capabilities immediately, with no need for custom development.
Protiviti offered a flexible licensing model that allowed the company to easily scale and deploy the
solution with its user base across 33 countries.
Most important, Protiviti understood the clients needs and spoke the same language. The benefit of
this connection became particularly clear during the configuration phase of the project, when Protiviti
consultants played a vital role in helping the different client teams work toward a common taxonomy.

Powerful Insights
As part of the implementation, Protiviti performed an inventory of the requirements of seven project teams,
developing a total of 40 specific functional areas (e.g., risk assessment, reporting, remediation, etc.) to be included
in the implementation. During planning and diagnostic discussions, Protiviti helped management identify a
series of common themes across the functional groups that would facilitate an integrated GRC approach while
still supporting team-specific requirements. Throughout the configuration phase, Protiviti provided continuous
feedback, direction and validation of the final design. The implementation was completed in 12 months.

Protivitis Governance Portal Client Insights

Proven Delivery
Currently, the financial control group uses the Governance Portal to manage the financial reporting processes, including control models for remediation, testing and quality assurance. This group also uses the solution to manage the CFO accounting assertions. The risk group has incorporated compliance management,
operational risk, information security, scenario assessments and the Solvency II Risk Register in the
Governance Portal. In the audit group, internal auditors use the Protiviti Governance Portal to manage the
audit process, including recording findings, assigning actions and creating management information reports.
The auditors leverage the Portals offline functionality to perform work in the field while disconnected from
the server.
The process of deploying and refining the systems capabilities is ongoing, but the Protiviti Governance
Portal has already proven to be an excellent foundation for the companys combined assurance initiative.
For example, when the financial controls group and the audit group are engaged in similar activities, the
Governance Portal flags those controls and identifies the two different opinions. This visibility allows executive management to decide whether to eliminate the duplicate effort or maintain the two separate activities
because there is value in the different opinions.
Although the company did not adopt the Protiviti Governance Portal with ROI in mind, the company has
realized significant savings in a number of areas:
Previously, users in the financial control group each spent about a half-hour developing a control assertion by interviewing a subject and then keying and consolidating the results into the old GRC system.
In the Governance Portal, this is a five-minute automated task, a savings of more than 300
man-hours every reporting period.
In information security, the company previously used more than 35 policy assessment spreadsheets
that were sent around to various IT resources, reviewed and summarized. Today, self-assessments are
conducted in the Governance Portal, and a single report is easily generated.
Having one GRC solution instead of three has reduced operational costs associated with maintaining
multiple database administrators, hardware platforms, organizational models and risk registers.

THE PROTIVITI GOVERNANCE PORTAL HAS ALREADY PROVEN TO BE AN EXCELLENT FOUNDATION FOR THE
COMPANYS COMBINED ASSURANCE INITIATIVE.

Protivitis Governance Portal Client Insights

Protivitis Governance Portal helps media giant

consolidate risk and audit activities
Client Challenge
Our client is a global leader in media and entertainment, with approximately 34,000 employees and four
operating divisions worldwide. The company has 750 auditable entities across all divisions, and in its internal audit process tracks no less than 50 standard risk objectives, 16 standard processes and 1,100 information
technology (IT) systems. In performing these audits, the company relied on a variety of homegrown and
off-the-shelf systems and spreadsheets for risk assessment, audit documentation and work paper tracking. In
2013, management decided to replace this hodgepodge collection of auditing tools with a centralized audit
solution. After exploring several options, the company chose the Protiviti Governance Portal, based on its
configurability and true integration of risk assessment results into the audit plan and process.

Powerful Insights
Prior to rolling out the full solution in February 2014, Protivitis Governance Portal experts helped company management conduct two pilot programs: The first, a conference room pilot, was designed to run
through the entire process, from risk assessment to audit reporting, and involved the participation of every
level of financial and IT auditor in the company. The internal audit team then used the auditors feedback
to make configuration adjustments to the Governance Portal and to refine the training manual. Following
this initial pilot, a second pilot was launched, which included the chief auditor, two vice presidents and two
executive directors.
The goal of the second pilot was to familiarize our executives with the Governance Portal, so they would
be advocates for the benefits that the solution would deliver, said the companys associate director of
internal audit. Thanks to this approach, when we began training a larger audience, the executives who had
attended the pilot became strong advocates for the tool.

Proven Delivery
With the help of the Governance Portal, the company consolidated all its risk assessment and audit data into
a single system, allowing risk assessment activities to support and drive audit activities. The Governance
Portal also enabled the client to enhance and simplify the auditors experience.
Configurability. The built-in configurability of the Governance Portal enabled the audit team to customize
the system to fit the companys risk assessment and audit methodology instead of forcing auditors to adapt
their methodology to the system which was an issue with other solutions evaluated.

Protivitis Governance Portal Client Insights

THE PROTIVITI GOVERNANCE PORTAL GAVE US THE FLEXIBILITY TO TRACK OUR PROCESSES AND RISKS THE
WAY WE WANTED TO. IT ALSO HAS THE ROBUST REPORTING CAPABILITIES WE NEED AND IT MAKES IT EASY
FOR OUR USERS TO ENTER INFORMATION NO MATTER WHERE THEY ARE LOCATED.

As part of configuring the solution, Protiviti helped the audit team develop and document a taxonomy of
standard risks and processes in the Governance Portal. Using this standardized list, users can evaluate and
document their activities against it simply by checking boxes. The taxonomy in the Governance Portal also
ensures that auditors see all of the risks that are applicable to a particular process and can decide which processes are in scope for the audit, greatly simplifying decision-making.
Protiviti also helped automate a number of audit and risk activities, including data collection related to budgeting audits and advanced calculations related to the risk assessment process.
Searching and Reporting. Prior to using the Governance Portal, the companys data typically resided in
spreadsheets and text documents, which did not support easy or quick summary reporting. The Governance
Portal supports almost instant retrieval of large amounts of live data. Protiviti helped the audit team create
a number of standard searches in the Governance Portal. Users also can define their own specific queries,
which can then be integrated with the Governance Portals built-in reporting capabilities.
The reporting feature in the Governance Portal supports a variety of output formats, including pivot tables,
charts and graphs, as well as conditional formatting. These powerful reporting capabilities allow auditors to
report on risk assessment and audit activities across the audit team using the most informative format. The
centralized data model enables the company to look across the business and analyze trends related to risks,
controls, audit tests and audit findings, providing much deeper insight into the business.
The Protiviti Governance Portal gave us the flexibility to track our processes and risks the way we wanted
to, said an internal audit executive. It also has the robust reporting capabilities we need and it makes it
easy for our users to enter information no matter where they are located.
With the initial phase of the Governance Portal deployment completed, audit executives are looking
forward to the next phase. The company is planning to use the Governance Portal to manage its anticorruption and Foreign Corrupt Practices Act (FCPA) programs, as well as implement action plan tracking
and an audit satisfaction survey. The company plans to eventually use the Governance Portal for all internal
financial, IT and process audits.

Protivitis Governance Portal Client Insights

Protiviti Governance Portal forms the

bedrock of Coal Services risk and internal
audit framework
Client Challenge
Australia-based Coal Services Pty Limited (www.coalservices.com.au) is an industry-owned organization providing critical services and expertise to the New South Wales coal mining industry. The company offers a suite of
health, safety, environmental and insurance solutions to support coal mine workers, employers and communities
and has a long-standing commitment to ensuring a safe workplace and a healthy workforce.
For years, the organization relied on Excel spreadsheets to maintain its risk register, records of risk actions and audit
findings. As a result, there was no automated way to follow up on assigned tasks and enforce accountability. The
lack of automation also made it difficult to create reports for the governing boards risk management committee.
Aware of the shortcomings of this manual process, management decided to move to an enterprise risk management system. The company already relied on Protiviti as its co-sourced internal audit partner. In 2012,
Matthew Vickers, manager of risk, internal audit and business improvement, decided to evaluate the capabilities of Protivitis Governance Portal for risk and internal audit management. Impressed with the Portals
demonstrated capabilities, as well as its high ratings by a recent Forrester Wave report on governance, risk
and compliance (GRC) platforms, Vickers selected the Governance Portal as the risk management system for
Coal Services. The system went live in February 2013.

Powerful Insights
Protivitis GRC experts set out to rebuild the entire risk management and assurance framework. We created a
user interface where each risk can be rated, a risk owner identified, and an action plan set up to mitigate the risk.
We set up automated alerts for key actions and deadlines to help keep risk owners accountable and on schedule.
We used a similar approach for the completion of internal audit recommendations.
To facilitate adoption and reduce time spent navigating the extensive Portal environment, our team worked
with business users to create landing pages customized to their specific needs and to build report templates
ready for use. Automation, usability and accessibility were touchstones of the implementation and made a difference in how quickly the Portal was accepted by the user base.

Protivitis Governance Portal Client Insights

Proven Delivery
Automation and Accountability
The automated risk management and mitigation alerts are invaluable to the company in maintaining accountability among the audit team something impossible in the old spreadsheet-based audit system. With
the Portal, once the risk has been successfully mitigated, it can be closed out. The system eliminates any
questions related to whether a spreadsheet has been updated to reflect an updated status, said Vickers. We
can see who is closing out their audit findings quickly, and for those who require more time, we can see
whether or not they are making progress toward closing.

A Simple User Interface

One of Vickers key goals was to make it as easy as possible for business users to navigate the Portal and
Protiviti delivered. Business users dont need to see everything our team sees, and Protiviti did a great job
of customizing and simplifying the specific landing pages for business users, said Vickers. They see only
what they need to see, which has encouraged them to use the system.

Improved Reporting
The ability to rate risks and automate follow-up has driven consistency in the audit approach and streamlined report writing. Coal Services uses the reports prebuilt by Protiviti to automate the reporting process.
Data now goes straight from system-generated searches to formatted PDF reports. We now have a modern
risk management framework that is based on scoring risk, which makes our reports far more useful to the
management team, said Vickers.

Cloud-Based Hosting
By relying on the cloud-based hosting option for the Governance Portal, Coal Services has eliminated the
need for hardware or software locally. The cloud option eliminates IT complexity and drives down costs,
said Vickers. It also means our auditors and business users can complete work anytime from anywhere with
an Internet connection.
With the Governance Portal as the foundation of the governance and risk framework at the company,
Vickers is planning to expand its use, starting with implementing a compliance module over the next year.
Protiviti has been excellent to work with, and we regularly rely on their expertise in risk management
and internal audit, said Vickers. The relationship we have with Protiviti is extremely beneficial to
Coal Services.

WE NOW HAVE A MODERN RISK MANAGEMENT FRAMEWORK THAT IS BASED ON SCORING RISK, WHICH MAKES
OUR REPORTS FAR MORE USEFUL TO THE MANAGEMENT TEAM.

Protivitis Governance Portal Client Insights

JELD-WEN turns to Protiviti and Governance

Portal for timely SOX compliance
Client Challenge
Headquartered in Klamath Falls, Oregon, JELD-WEN is one of the worlds leading manufacturers of windows and doors. The companys extensive product line is sold globally through multiple distribution channels,
including retail home centers, wholesale distributors and building products dealers. JELD-WEN has approximately 20,000 employees in 20 countries across the Asia-Pacific region, Europe and the Americas.
Since JELD-WENs founding more than 50 years ago, the company has expanded globally through a series of
acquisitions. A consequence of this was that management of the organization was decentralized, and most of
the acquired companies continued to rely on their existing accounting and manufacturing software and procedures. In addition, JELD-WEN had neither an internal audit department nor a formal program of controls and
procedures to ensure the validity of the companys financial records. In 2010, prior to the companys acquisition
by the Canadian firm Onex, JELD-WEN voluntarily chose to seek Sarbanes-Oxley (SOX) compliance, believing that engaging in the best practices required for the SOX process would benefit the dispersed organization.
The project was the first true corporate initiative launched across all three regions.
Michael Higgins, global Sarbanes-Oxley manager at JELD-WEN, was brought in to lead the SOX
program, including the implementation project, and to form an implementation consulting team with
deep SOX expertise. Higgins, who had previously used the Protiviti Governance Portal to run a very
successful SOX program at his former employer, a global leader in advanced embedded solutions for
communications networking and commercial systems, brought Protiviti on board to assist JELD-WEN
with the compliance effort.
I knew there were other products and vendors out there, said Higgins, but I knew the Governance Portal
worked well and had the capability to support and manage an ongoing program of the size that JELD-WEN
would require.

Powerful Insights
Starting the project voluntarily in 2010 and Higgins decision to implement the Protiviti Governance Portal
proved fortuitous. When JELD-WEN was purchased by Onex only nine months after the start of the project, the company suddenly had only one year to comply with key elements of the Canadian version of SOX.
Fortunately, we were able to get started very quickly, said Higgins. The Protiviti implementation team
was able to build out our SOX portal and begin training my core consulting team within a month. Thanks
to the Governance Portal, despite the challenges associated with a global rollout with remote locations and
language differences, we successfully met the one-year deadline.

Protivitis Governance Portal Client Insights

THE PROTIVITI IMPLEMENTATION TEAM WAS ABLE TO BUILD OUT OUR SOX PORTAL AND BEGIN TRAINING
MY CORE CONSULTING TEAM WITHIN A MONTH. THANKS TO THE GOVERNANCE PORTAL, DESPITE
THE CHALLENGES ASSOCIATED WITH A GLOBAL ROLLOUT WITH REMOTE LOCATIONS AND LANGUAGE
DIFFERENCES, WE SUCCESSFULLY MET THE ONE-YEAR DEADLINE.

As a result of the implementation work performed by the Protiviti Governance Portal team, all JELDWEN entities, more than 110, have been incorporated into the Governance Portal. With the program
fully implemented across the organization, process control owners have a single site for reviewing control
processes, obtaining flowcharts and providing documentation to support testing. The Governance Portal
makes it easy for the JELD-WEN SOX team to analyze the relationships among objectives, risks, controls
and tests.

Proven Delivery
The deployment and powerful capabilities of Protivitis Governance Portal have enabled four key areas of
a sustainable SOX program at JELD-WEN: universal access, flexible change management, highly efficient
workflows and reporting.

Universal Access
Protivitis Governance Portal enables more than 1,000 JELD-WEN control owners, as well as the SOX
consultants and more than 20 testers from the companys outside testing provider, KPMG, to log in securely
from anywhere office, home, hotel room or airport lounge at any time. This capability was essential
during development of the program, as JELD-WEN had as many as 26 consultants globally, all of whom
were able to access the Portal daily to upload flowcharts, create risk control matrices and perform tests all
without requiring a desk in a JELD-WEN office or even a guest account on the JELD-WEN network.
Today, the flexibility to access the Governance Portal from anywhere enables everyone involved in the SOX
program to be more productive and the entire process to be more cost-efficient.

Flexible Change Management

JELD-WEN performs change management much more efficiently using the Governance Portals Assessment Management Engine. Control owners fill in self-assessment surveys on a quarterly basis, making it
easy for the company to document the significant number of changes in processes, personnel and process
ownership that occur in that period. At the end of each quarter, the regional SOX coordinators use this
documentation to update flowcharts, process controls and the test plans for each control. With 46 locations
spread out across North America, the ability to have the process owners enter their information locally and
the regional coordinators access it from their locations has drastically reduced the time and cost of change
management, said Higgins.

Highly Efficient Workflows

The Governance Portals robust capabilities and functions allowed JELD-WEN to streamline the development and ongoing operation of its SOX program as follows:
The task functionality enables the JELD-WEN SOX implementation team to assign controls and
process flows to process control owners for their initial review and confirmation. With the SOX
program in place, the SOX team is also able to assign tasks to outside testers, as well as specify when a
test should start, when it should finish and who should perform quality assurance review. The status of
tasks can be monitored centrally in the Governance Portal.

Protivitis Governance Portal Client Insights

 The action plan functionality enables the JELD-WEN SOX team to guide process control owners in
remediating controls that have failed a test. Action plans include a start date, due date, the person on
the SOX team responsible for reviewing the remediation and, if appropriate, a requirement that the
control owner upload supporting documentation when remediation has been completed. Action plans
can also be centrally monitored in the Governance Portal.
The template library, which includes templates for risks, controls, objectives and test plans, made it far
easier for the JELD-WEN SOX implementation team to add each of its more than 150 locations by
simply entering the location into the system and importing the appropriate templates from the library.
This eliminated the need to create from scratch an entirely new organizational structure for each new
entity or acquisition. The template library continues to help us add subsequent locations and acquisitions, said Higgins.
The mass upload function enables the JELD-WEN SOX team to update all relevant records with a
single click. Using templates, JELD-WEN is able to easily update testers, dates, control information
and more. JELD-WEN has nearly 3,000 controls in the Governance Portal, said Higgins. When a
field needs to be updated, its far faster to use the mass upload function rather than going one-by-one
through the controls.

Reporting
The Governance Portal enables JELD-WENs SOX team and senior management to gain insight into the
SOX program through a variety of ad hoc searches, dashboards and reports. The SOX implementation team
developed reports to monitor the status of process documentation and testing daily. The team also developed a global test results report. JELD-WEN makes extensive use of the ability of the Governance Portal
to export its data to Microsoft Excel, which the SOX team uses to create easy-to-read graphical charts and
pivot tables.
The reporting capabilities in the Governance Portal have made it easier to satisfy our reporting requirement, while providing the SOX team and senior management with a much clearer picture of the risks facing
the organization, added Higgins.

THE REPORTING CAPABILITIES IN THE GOVERNANCE PORTAL HAVE MADE IT EASIER TO SATISFY OUR
REPORTING REQUIREMENT WHILE PROVIDING THE SOX TEAM AND SENIOR MANAGEMENT WITH A MUCH
CLEARER PICTURE OF THE RISKS FACING THE ORGANIZATION.

Protivitis Governance Portal Client Insights

U.S. manufacturer streamlines field audit with

Protivitis Governance Portal
Client Challenge
Our client, one of the worlds leading manufacturers, with headquarters in the United States and multiple retail
and distribution locations throughout the U.S., needed to develop a field audit solution for display tracking. The
company supports its network of retail sales representatives by providing them with display systems, which hold
flip-through binders of samples. These systems are placed in retail stores and are maintained by the sales representatives. However, the company did not have an efficient system for tracking these displays such as their
current locations, whether they have been moved from one location to another and the condition they were in.
The client uses the sample binders as a primary means to educate and promote its product to the retail customer.
Ensuring the binders are available and in good shape is essential to the companys marketing and sales strategy.
In 2013, the company decided to develop a field audit solution to improve the tracking of these display systems. The company consulted with its internal audit partner, Protiviti, on the best way to address the issue.
We proposed developing a tablet-based field audit solution, which sales representatives could use to conduct
a field audit while in a store. The company management agreed to the proposal, and the Protiviti internal
audit team contacted the Protiviti Governance Portal team for assistance with the proposed solution.

Powerful Insights
The Protiviti team collected the companys requirements for the audit and efficiently set up and deployed a
program for a mobile-device-enabled audit that covered 180 store locations and 450 displays. Using their tablets,
the sales representatives completed their audits by ranking display details through drop-down rating fields and
adding commentary if needed. The audit management team was then automatically notified that a field audit had
been completed, and the data was consolidated at the company headquarters. The audit process was intuitive,
simple and straightforward, and was received extremely favorably by the users.
Despite a tight deadline and limited budget, Protiviti quickly created and deployed the field audit solution, said the company manager of residential sales operations. Initially, some of our reps were concerned
about having to take the extra time to do the in-store audit, but they found that it was easy to use and did
not take more than five minutes.

Proven Delivery
The new field audit program fully addressed the needs of the internal audit team, enabling field reps to report
timely and accurately on the status of the displays in stores. Previously, the audits were performed manually
and required multiple steps to consolidate and report on the results a cumbersome process that was streamlined and made much more efficient with the Governance-Portal solution. As a result, the company is now
looking to adopt the Governance-Portal-enabled field audit as a standard practice at all its locations.
10

Protivitis Governance Portal Client Insights

About Protivitis GRC Practice and Governance Portal

Protivitis GRC experts have worked with thousands of global clients to deliver targeted GRC software solutions that address their immediate needs, while facilitating convergence toward fully integrated, value-added
GRC practices.
The Protiviti Governance Portal is a comprehensive software platform that integrates content and commonly accepted and proprietary frameworks with world-class consulting expertise to provide organizations
with the visibility and insight needed to manage and mitigate current and future risk and compliance issues.
The Governance Portal integrates process, knowledge and technology to help clients:
Start the GRC program quickly, using out-of-the-box content and templates
Execute GRC tasks efficiently, using proprietary GRC content that provides industry normative guidance
Create a self-sustainable GRC program by easily configuring the Governance Portal to meet
each organizations GRC program requirements, methodology and terminology
Add value by converging multiple GRC activities
Rely on real-time reporting and dashboards to provide executives with a holistic view of all GRC efforts
For additional information about the issues reviewed here or Protivitis services, please contact:
Scott Wisniewski
+1.312.476.6302
scott.wisniewski@protiviti.com

About Protiviti
Protiviti (www.protiviti.com) is a global consulting firm that helps companies solve problems in finance,
technology, operations, governance, risk and internal audit, and has served more than 60 percent of
Fortune 1000 and 35 percent of Fortune Global 500 companies. Protiviti and our independently owned
Member Firms serve clients through a network of more than 70 locations in over 20 countries. We also work
with smaller, growing companies, including those looking to go public, as well as with government agencies.
Named one of the 2015 Fortune 100 Best Companies to Work For, Protiviti is a wholly owned subsidiary
of Robert Half (NYSE: RHI). Founded in 1948, Robert Half is a member of the S&P 500 index.

Protivitis Governance Portal Client Insights

11

THE AMERICAS

EUROPE/MIDDLE EAST/AFRICA

UNITED STATES
Alexandria
Atlanta
Baltimore
Boston
Charlotte
Chicago
Cincinnati
Cleveland
Dallas
Denver
Fort Lauderdale
Houston

Kansas City
Los Angeles
Milwaukee
Minneapolis
New York
Orlando
Philadelphia
Phoenix
Pittsburgh
Portland
Richmond
Sacramento

Salt Lake City

San Francisco
San Jose
Seattle
Stamford
St. Louis
Tampa
Washington, D.C.
Winchester
Woodbridge

ARGENTINA*
Buenos Aires

CHILE*
Santiago

PERU*
Lima

BRAZIL*
Rio de Janeiro
So Paulo

MEXICO*
Mexico City
Monterrey

VENEZUELA*
Caracas

FRANCE
Paris
GERMANY
Frankfurt
Munich

ITALY
Milan
Rome
Turin

THE NETHERLANDS
Amsterdam
UNITED KINGDOM
London

BAHRAIN*
Manama

QATAR*
Doha

KUWAIT*
Kuwait City

UNITED ARAB EMIRATES*

Abu Dhabi
Dubai

OMAN*
Muscat

SOUTH AFRICA*
Johannesburg

CANADA
Kitchener-Waterloo
Toronto

ASIA-PACIFIC
AUSTRALIA
Brisbane
Canberra
Melbourne
Perth
Sydney
CHINA
Beijing
Hong Kong
Shanghai
Shenzhen

INDIA*
Bangalore
Mumbai
New Delhi
JAPAN
Osaka
Tokyo
SINGAPORE
Singapore

* Protiviti Member Firm

2015 Protiviti Inc. An Equal Opportunity Employer M/F/Disability/Vet. PRO-0315

Protiviti is not licensed or registered as a public accounting firm and does not issue
opinions on financial statements or offer attestation services.