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RESUME

MAHENDRA KUMAR K
#310, 4th Main, Kasturi Nagar,
East of NGEF,
Bangalore 560016.

Mobile: +91 98863 93643

E-Mail: kmahendrakumar@gmail.com

OBJECTIVE:

To work for the growth of the organization with utmost discipline, foresight,
responsibility and consistency which enables career growth.
PROFESSIONAL SUMMARY:

IT professional with 7.6 years of experience in Application Support & Production

Maintenance.
Working in HCL Technologies Pvt Ltd., from Jun 2006 to till date, currently
designated as Project Lead Managing a team of 16 personnel.
Worked at Client locations - Deutsche Bank AG in Singapore (from Feb 2010 to
Nov 2010) and London (from Feb 2011 to Jun 2011).
Good working knowledge in Kondor+ 3.3 (Money Markets, FOREX, Debt
Securities & Derivatives) and Magellan (Repo) trading applications along
with interaction with traders, Business team and static data maintenance.
Strong at Problem Management & Incident Management.
Shift Lead role in the project from Jan 2008 to May 2012.
Worked as Product Support Executive (Implementation Engineer) in Centris
Software Labs Pvt Ltd. Bangalore from Aug 2005 to Jan 2006.
MAJOR ACCOMPLISHMENTS:
Implemented global Service Desk Management in the project.
Initiated 3-Phased Automation program for all production jobs by moving

the jobs
from cron to Control-M and Nagios monitoring tool. This was HCL-DB
accounts highest dollar saving value add in 2011.
Acted as a Transition Manager to educate the team to work on all SL2 issues.
Rolled out 5-Phased LEAN implementation project in the team resulting in
productivity gain through Variability matrix, Demand and Capacity analysis,
waste analysis & reduction of Non Value Adding (NVA) activities.
Won DB RARE Award for the project in consecutive years of 2010 & 2011.
Thrice awarded as Outstanding Performer for the years 2008-2009, 2010-2011
& 2011-2012 for the contribution towards the team.
Awarded twice as Silver Champ for Client Appreciations.

EDUCATION QUALIFICATION:

MBA (Operations)
B.E (C.S.E)

Symbiosis Center for Distance Learning, Pune.

Symbiosis University (Currently Undergoing)
Sri Muthukumaran Institute of Technology, Chennai.
Anna University (May 2005)

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TECHNICAL EXPERTISE:

Language

: Pl/Sql

Database

: Oracle10g & Sybase

Scripting
Operating Systems

: UNIX Shell Scripting

: UNIX, Windows XP/7

Tools

: SqlDeveloper, Toad, AseIsql, ReutersDTM, Reuters3000XTRA,

Control-M, Nagios, GIMS, dbSymphony, Geneos and JIRA

CERTIFICATIONS & TRAININGS:

Oracle 9i Certified Associate (OCA).

ITIL V3 Foundation Certified.
CMMi Level 5, Six Sigma and RTB ASM trained.

PROJECTS HANDLED:

Project 1:
Project Name
Client
Database
Environment
Tools Used
Team Size
Role

: TASIT - GLM
Aug 2008 to till date
: Deutsche Bank AG
: Oracle 10g & Sybase
: UNIX Shell Scripting
: Sql Developer, Toad, ASEIsql, ReutersDTM, Reuters3000XTRA,
Control-M, Nagios, GIMS, dbSymphony, Geneos and JIRA
: 16
: L1 / L2 Support and maintenance

Roles and Responsibility:

Managing a 16 members team, handling Application Support & Production

Maintenance for Global Finance IT Applications
Ensuring 24x6 smooth Production Support Management for DB applications.
Always produced Proactive and Predictive Delivery to improve application
stability.
Proactively identifying and implementing process improvements and automations.
Prepare, plan and conduct Client meeting reports.
Involve in release managements calls and suggest ideas of process enhancement.
Project risk and application stability on a monthly basis and maintain low risk
score.
Run tracking metrics, control measures, improving support capabilities,
improving SLA compliance Key metrics include Response & Resolution time
based on priority,L1/L2/L3 ticket resolution trend, First call resolution %,
Application based monthly ticket trend and key issues, Repetitive issues,
Reopened issues and KeDB reference %, CAPA, LEAN-Huddle etc.
Run Bi-weekly Problem Management call and action plans on repetitive tasks,
perform Root Cause Analysis (RCA) on negative feedback received from end
user.

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Track Knowledge management, Team Skill level tracking and training plans.

Summary of applications:
1) Magellan:
The application is a Core Trading System consisting of Credit Module, Mark to
Market Risk and P&L Module and Legal Module. In addition there are real time
downstream interfaces to the Banks Repo Settlement Systems. All this put together, the
application provides a truly global platform for Banks front and middle office. The
application is written in C++ and uses Oracle Database. This application is divided into
three regions namely: Europe, Asia-Pacific (APAC) and Americas.
2) Autobahn Money Market:
Autobahn money market is a three-tier system that allows clients to trade, traders to
change prices and respond to clients requests for trading.
Client Application: The client application is a web-based program that uses web logic and
JSP pages to display to the clients real-time rates and book trades.
Bank Application: Traders use the Bank Application to respond to clients price requests.
This is a C++ windows application run through Citrix.
Pricing Application: This application is used by the traders to set prices. These prices are
then transported via dbus to the client application and to other traders pricing pages and
some reuter screens.
3) Kondor:
The Kondor+ risk management system is a real time position-keeping software
package from MISYS (ex Thomson Reuters). It is a sophisticated and flexible means of
capturing deals and managing risk. It provides a wide range of tools and functions that
give up-to-the-second information and analytics, which allow users to make informed
decisions in managing the financial exposure of a trading room's activities. In addition,
Deutsche Bank had built numerous interfaces for capturing of deals and static data
information from other sources (e.g. via Import). It had also built interfaces to Back
Office system for settlement and P&L system for reporting.
4) MMCLS:
Money Market Credit Limit System is an online, real-time Credit Limit System for
basic money market products. It gets counterparts and limits information from Paragon
and feeds trade and limit utilization data to Paragon in daily batches. Online interfaces
from Kondor+ and from Intranet browsers are deployed. Paragon and ETMS will perform
credit limit reporting and excess ticket monitoring.
5) Alice:
Asset Liability Calculation Engine is designed to provide consistent performance
information for Treasury (and Money Market) portfolios on both mark-to-market and
accrual basis, and a sound daily analysis of the daily mark-to-market performance. We
can have the jobs on the Control-M wherein we have the dependencies well defined and
which could also give us the ability to re-run the failed jobs at our end. This will also
improve the efficiency of the application.

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Project 2:
Project Name
Client
Database
Environment
Tools Used
Team Size

: DSRIT Autobahn Direct

Jun 2006 to Jul 2008
: Deutsche Bank AG
: Oracle 10g & Sybase
: UNIX Shell Scripting
: Toad, Nagions, GIMS, dbSymphony, and JIRA
:5

Role

: L1 / L2 Support and maintenance

Autobahn Direct:
Autobahn Direct application is focused on providing post-trade reporting of
customers Futures & Options books and accounts. Trade data is received COB and intraday from all exchanges and trading platforms. Consolidated data to support reconciliation
and margining activities. Customers legal statements are gathered and collated from
Rolfe & Nolan, Elink2, RANSys, and TT. Provides the client with a source of near time
trade and positional data (giving a 'real' time position) and a series of reports that can be
customized and run on demand.
The reports and trades are made available to the clients via the Autobahn-Direct Website,
Global Prime, email and ftp/sftp. Allocations and Reconciliations are also supported.
Roles and Responsibilities:

Providing 24x6 Production Support Management for 6 applications.

Involves supporting the applications in aspect of database, UNIX shell script
related issues, troubleshooting and batch monitoring.
Involved in handling tickets raised by users and in maintenance which are in
scope and requires quick response time in terms of troubleshooting and restarting.

Project 3:
Project Name
Client
Software
Team Size
Product description:

: INLIAS
Aug 2005 to Jan 2006
(Integrated Non-Life Insurance Application Solution)
: Oriental Life of Insurance
: Oracle 9i, D2K
: 5

INLIAS (Integrated Non Life Insurance Application Solution) is

a customized product for OICL (Oriental Insurance Company Limited). It has a
centralized Database where all the updations and transactions take place. All the offices
of OICL are interconnected through a Virtual Private Network (VPN). It is an integrated
product (i.e.) Underwriting, Claims, Endorsements, Renewals, Accounts are integrated.
Accounting entries are posted automatically.
Roles and Responsibilities:
Extraction of OICLs data using export utilities in oracle 9i.
Migration of data into database using import utilities in oracle 9i.

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Maintaining various data and involved in Customer Support and handing tickets.