Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Name:
____________________________________
Age:
Sex:
Male/Female
Department:
____________________________________
Hobbies:
____________________________________
Instruction: Please answer the questionnaire by checking in the relevant box. Example:
1. What is your highest educational level:
SPM
Diploma
STPM/STAM
Degree
*For Diploma & Degree please state the course title: _________________
2. Have you taken any English courses for hotel receptionist before?
YES
NO
*If yes please state when you joined the course: _________________
3. How long have you been working as a hotel receptionist?
Less than 1 year
1 to 2 years
2 to 3 years
4. On the scale 1 to 5, please indicate the importance level for each skill to your job
(1= least important to 5 = most important):
Skills
Importance
Listening:
Speaking:
Reading:
Writing:
5. On the scale of 1 to 4, please put the number 1 to 4 on how often you use for each skill in
your daily job-routine (1 = occasionally, 2 = sometimes, 3 = frequently, 4 = always):
Skills
Frequency
Listening:
Speaking:
Reading:
Writing:
6. What is your English skill level? Please circle the appropriate level:
Skills
Level
Listening:
Beginner
Intermediate Advanced
Speaking:
Beginner
Intermediate Advanced
Reading:
Beginner
Intermediate Advanced
Writing:
Beginner
Intermediate Advanced
7. Below is the list of hotel receptionist job tasks, on the scale of 1 to 5 (see the key
indicators) please identify how good are you in handling the job task:
*Key indicator:
1 = I try but Im not very good
2 = I can do it but I make a lot of mistakes
3 = Im OK at doing this but I make a few mistakes
4 = Im quite good at doing this I dont make many mistakes
5 = Im very good at doing this I hardly make any mistakes
Job Tasks
How good am I?
Checking-in
Checking-out
Taking payment
Giving directions
Describing menu
Bidding farewell
11. Check one box in each item that best describes you.
Totally
Totally
Agree
Agree
Neutral
Disagree
Disagree