T IFF H AYES

845 Bellevue Place East #104

Seattle, WA 98102
253.335.5509 | tiff.hayes@gmail.com
linkedin.com/in/tiffhayes
Gold | ESTJ | Futuristic.Learner.Input.Significance.Focus

EDUCATION
Seattle University
Master of Education, Student Development Administration
Western Washington University
Bachelor of Arts in Communication, Minor in Event Planning
Green River Community College
Associate of Arts

Expected 6.2015
6.2007
6.2005

EXPERIENCE
Academic Advisor, Seattle University

9.2013 - present

Collaborates with the College of Arts and Sciences Advising Team, university advising network, and faculty to advise 80
undergraduate students pursuing degrees in International Studies and Psychology.

Assist students in identifying educational goals and guide them in complete educational planning

Communicate campus policies, procedures, and requirements effectively to students, staff, and faculty
including study abroad and reentry processes

Exhibit active listening skills and facilitate educational decision-making and goal setting during scheduled and
drop-in appointments; support students facing academic difficulty and provide referrals to campus resources

Facilitate group advising sessions for incoming transfer students

Build rapport with students, families, and colleagues during university, college, and department orientation
and recruitment events

Compose and produce quarterly advising newsletter shared with faculty advisors in the college

Special project: updated advising resources and presentations using new university brand guidelines received
recognition for exemplary work from university marketing and communications department
NODA Orientation Intern, Wagner College (New York)

6.2014 - 8.2014

Collaborated with Residential Education, Co-Curricular Programs, Campus Life, and other campus partners to plan and
facilitate comprehensive move-in and four-day new student orientation, including three-day training for peer leaders.

Reviewed and revised mission, goals, and learning outcomes for new student orientation and peer leader
training to ensure alignment with departmental and institutional mission, goals, and learning outcomes

Revamped and implemented outcomes-based and satisfaction-based assessment initiatives for new student
orientation and peer leader training focused on student comprehension and retention

Coordinated all activities and sessions for new student orientation and peer leader training

Facilitated Intercultural Awareness Workshop during new student orientation, educating students on diversity,
equity, and inclusion issues

Facilitated multiple training sessions for peer leaders, including the True Colors Assessment

Supervised two undergraduate orientation coordinators; evaluated and assessed work and development

Worked in conjunction with Assistant Director of Co-Curricular Programs to supervise 40 peer leaders Gained
website editing and document alignment experience

Reorganized all planning and coordination documents into succinct, comprehensive, and sustainable tools
Multiple Positions, Green River Community College

8.2008 - 8.2013

Coordinator for Student Leadership and Involvement, 1 year

Worked collaboratively with college administration, faculty, students, and community groups to plan, promote, and
facilitate a comprehensive student activities program within the areas of Student Life.

Organized annual Welcome Day event for 300 new students, including logistical coordination of an information
and resource fair, guest speaker, educational sessions, performances, and campus tours

Advised student groups on campus regarding development, implementation, coordination, and assessment of
campus-wide strategic initiatives

Responsible for program development, Service and Activities Fee budget management, and communication
activities within sub-areas of Student Life

Provided guidance and direction for legislative committee and public relations committee within student
government, attended state-wide legislative conferences and events

Collaboratively supervised 20 student leaders with Director of Student Leadership and Involvement

Researched, coordinated logistics, led, and participated in service-learning trip to Estancia, New Mexico to
serve at The Institute for Natural and Traditional Knowledge

Gained experience working with mostly first-generation, low-income, LGBTQI, international, and nontraditional students, and students of color

Advised Queer and Allies student organization; guided coordination of annual Pride Prom; secured funding,
coordinated logistics, and led students to regional Power of One Conferences
Assistant Director of Community Development, 4 years
Worked as part of student housing team to create a strong, supportive, and inclusive community for residents.

Created first Resident Housing Association and served as advisor; supported student leaders in community
building activities; secured funding, coordinated logistics, and led student delegations to regional and national
conferences

Researched, planned, and implemented community-wide recycling program, along with quarterly educational
events to teach residents how to recycle correctly

Created quarterly resident satisfaction survey: facilitated collection, analysis, and strategic planning

Developed initiatives to build community among domestic and international students living on-campus

Managed communication, crisis situations, and emergency operations for 340 residents

Provided occasional on-call coverage, responding to incidents and supporting Resident Assistants

Coordinated and assessed quarterly apartment meetings for 340 residents

Served as liaison between college administration, international programs, board of directors, and property
management company
Interim International Student Activities Manager, 5 months (during 4 year AD role)
Served in interim to develop, implement, facilitate, and assess programs, events, and initiatives for international
students to increase involvement and retention.

Coordinated International Transfer Fair, collaborating with other community colleges and university
representatives to hold the most successful fair in the area, with over 200 students in attendance

Supervised 5 International Student Ambassadors, managed various events from 20 to 300 attendees, including
Lunar New Year Celebration, International Week, Conversation Partners, and Campus Talk Program

Planned and supervised Seattle Trip for 200 new international students

Led team in planning and facilitating three-day orientation consisting of placement testing, meals, workshops,
and registration for 200 new international students

Events Assistant, Downtown Seattle Association

10.2007 - 8.2008

Worked as part of events team to research, coordinate, and execute all aspects of community events.

Collaborated with nonprofit recipient of Holiday Carousel proceeds to recruit, train, and supervise volunteers
for month-long event
On-site manager for the Holiday Carousel; collaborated with community groups, coordinated on-site sponsor
booths, planned special events, and trained and managed volunteers
Assisted in creation of self-guided audio tour for nutcracker figures situated throughout downtown
On-site manager for the Out to Lunch Concert Series; assisted with permitting, collaborated with various
organizations, sponsors, vendors, etc. to produce and manage lunch time concerts

PROFESSIONAL DEVELOPMENT AND VOLUNTEER EXPERIENCE

2014 - present
Internship & Networking Chair, Seattle University Student Development Association (SUSDA)
Leading committee in planning, implementing, and assessing internship and networking activities for graduate students
in Student Development Administration program.

Coordinating planning, recruitment and outreach, marketing and graphic design, logistics, and facilitation of
Internship and Networking Fair with 25 institutions represented and 75 attendees

Leading team to plan fair preparation sessions, three-part networking series, and LinkedIn workshop

SUSDA Committee Involvement

2013 - 2014

Graduation Celebration Planning Committee Co-Chair & Event Co-Host

Led event design process and creation for Graduation Celebration and co-hosted event for 100 attendees

Tailored script and co-hosted event with colleague, tracked time and ensured appropriate feel and flow

Secured funding and donations, coordinated logistics, recruited speakers, and facilitated planning meetings
Community Development Committee Member

Worked with team to plan events, programs, and activities to build community for students of Student
Development Administration program.

Planned logistics for and assisted in creation of Supporting Transgender Students, Staff & Faculty workshop
Various Dates
Workshop Facilitation, Conference Involvement & Other Work

Puget Sound Colloquium: attendee 2014, 2015

NODA Region 1 Conference: attendee - 2015

ACPA (American College Personnel Association) Institute on Social Justice: Volunteer Recruitment &
Registration Co-Chair - 2014

NACADA Western Regional Conference: attendee - 2014

Lavender Graduation Celebration Planning Committee: member & decoration lead - 2014

Assessment Certification Training Course: completed at Seattle University 2014

Advocacy Skills Training Course: completed at Seattle University - 2014

Green River Diversity & Equity Council: founding member 2013

Safe Zone Student Training Program: Creator & facilitator 2010, 2011, 2012, 2013

Power of One Conference: attendee 2012, 2013

CUSP (Council for Unions and Student Programs) Member 2008, 2009, 2010, 2011, 2012, 2013

CUSP Leadership & Activities Institute:

Attendee and volunteer - 2008, 2009, 2012
T-Shirt Design Contest Coordinator - 2013

NACA (National Association for Campus Activities) Member 2008, 2009, 2010, 2011, 2012, 2013

NACA West Regional Conference

Attendee, presenter, and Showcase Selection Assistant Coordinator - 2013
Attendee, presenter (Creating Safe Spaces on Campus), and Student Projects Coordinator 2012
Attendee and presenter (Thats So Gay! Confronting Homophobic Comments) 2010
Attendee and Volunteer Development Coordinator - 2009
Volunteer, Camp Ten Trees

Variable Involvement

Engage in various volunteer roles with Camp Ten Trees, a non-profit organization rooted in social justice and youth
empowerment that provides year-round programming and development opportunities.
Coordinator of Community Activities - 2013

Collaborated with coordinator team and executive staff to plan, facilitate and assess four day volunteer
training

Planned and organized all-camp events during camp session, including a dance, talent show, social justice
activity, camp fire and closing banquet for 100 campers and 50 volunteers

Intentionally infused camp spirit, traditions and essence of play into camp activities

Led camp transitions multiple times each day, incorporating games, songs, skits, and announcements

Managed all aspects of camp dining hall, including decorations, cleaning shifts, and meal procedures

Encouraged and supported campers in taking leadership roles throughout camp session

Communicated regularly with Camp Director and coordinator team, giving and receiving feedback
Cabin Counselor 2010, 2011

Managed and supported four 12 year-old girls during week-long summer camp session

Built positive, appropriate relationships with campers, empowered them to become advocates

Coordinated and facilitated educational and recreational activities for groups of campers aged 8-16
focused on social justice issues, mental health, and body image

Facilitated community building and identity development activities and reflections with cabin group