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Each of our clients works directly with one or more of our partners. This
reflects our conviction that great design cannot happen without passion,
intelligence, and personal commitment, which is demonstrated by a
portfolio of work that spans five decades.
With 19 partners working from offices in the U.S. and the U.K., Pentagram has built an
unshakable reputation for stellar design. What makes the company so successful? The
secret is rooted in the firms organizational structure, which dates back to its founding in
1972. While many design businesses have adopted top-down management schemes,
limited themselves to one director-owner or made half-baked attempts at sharing
ownership, Pentagram has finessed a democratic, multifaceted approach to partnership.
What can you learn from this legend? Here are six tips on making the Pentagram model
work for you:
Be passionate about making all partners equal. Pentagram exists without a hierarchy,
and each partner has the same voting rights on decisions from day one. This democracy
among partners is vital to the open exchange of knowledge and must be founded on a
fair and equal distribution of ownership.
Partnerships live and die by communication, so invest significant amounts of time and
money to regularly bring all the partners together to examine each others performance
and discuss issues. Pentagram does this at its twice-yearly partner meetings.
All partners must be open to critical analysis of their creative work and financial
performance. Honest critiques are key to Pentagrams reputation and success.
Carefully consider the dynamics of the organization you want to create, and constantly
search for new potential partners who will add to the creative value of the business as a
whole. Create synergies between partners rather than duplicate design disciplines and
approaches.
Help new partners adjust to the challenges and commitment required. For example,
Pentagram eases the up-front financial burden for new partners buying into the firm.
Accept that bringing exceptionally talented people together within one organization will
always involve clashes. Promote a clear culture of rational debate, so issues can be aired
publicly among partners, debated and settled through an open and democratic voting
process.
- See more at: http://www.howdesign.com/design-creativity/designinspiration/pentagram/#sthash.aXPJWc1X.dpuf
http://www.glassdoor.com/Reviews/Pentagram-Design-Reviews-E9947.htm
Nov 10, 2014
Apr 1, 2014
Great Intership
Former Employee - Anonymous Employee
Make changes now to ensure the company is around once the well known partners
leave.
Doesn't Recommend
Negative Outlook
Disapproves of CEO
Aug 22, 2014
1 person found this helpful
No collaboration. No management
Former Employee - Anonymous Employee
Flag as Inappropriate
http://www.itsnicethat.com/articles/pentagram-40th-anniversary-angus-hyland
The five (hence the name) founder members of Pentagram are a ridiclously impressive
collection of design luminaries. But when Alan Fletcher, Theo Crosby, Colin Forbes,
Kenneth Grange and Mervyn Kurlansky came together in 1972 to create a new kind of
design studio, they could never have foreseen how successful their creation would go on
to be. With a cross-discilpine approach and a flat (i.e. no CEO etc) structure they set
themselves up in a way that had the potential to revolutionise the industry, but having
potential and realising it are two very different things.
Pentagram is like a multi-celled organism. If one bit drops off then a couple more get
bolted on, so it changes but it carries the same DNA. Its a gradual evolution rather than a
strategic plan.
Pentagram is like a multi-celled organism. If one bit drops off then a couple more get
bolted on, so it changes but it carries the same DNA. Its a gradual evolution rather than a
strategic plan.
We are always open to any discipline but we do not strategically say we need a filmmaker
or a sculptor. If someone comes along and theyre the right fit then wed jump on it.
https://www.nationalserviceresources.gov/files/pentagram_case_study.pdf
Good Business?
We do pro bono because its good business, says Pentagram partner Paula Scher.
Builds Reputation and Attracts New Clients
Pentagram has retained, strengthened and gained new clients through their pro bono
work
because of its visual appeal and public presentation. A lot of the work weve done is
outside,
public and very visible, so clients will call us because theyve seen the design, says
Scher. I
cant tell you how many jobs Ive gotten through the Public Theater. Were connected
to virtually
every cultural organization in the city and were rewarded in recommendations as
well as being
included in groups where we find out information about upcoming projectsits all
very good
business.
Allows Greater Freedom and Creativity
Pro bono projects tend to happen quickly because of the easier approval process that
exists
within the non-profit administrative structure. These projects also tend to have fewer
restrictions
that allows for greater design creativity. Thank god for the pro bono work, otherwise
my team
would feel like nothing ever got made, says Scher.
Revenue Benefits
By securing new clients and strengthening their reputation for quality and innovative
design, pro
bono work has helped Pentagrams revenue. I just dont understand why more
design firms are
not doing pro bono, unless their incomes are hurt by it. But I have to sayand this
has to be
made clearthat weve made all kinds of donations, and in no way has it done
anything but
helped our income; its just good business.
community use.
For Scher, and the other Pentagram partners, pro bono work is about the spirit: to
be a
designer and a force within a community, to help make the community a better place
to live, isnt
that what we all want to do?
Work with corporate clients enables Pentagram to accept pro bono projects. These
for-profit
projects span a variety of organizations and have contributed to the prestige of the
firm that in
turn enables them to do even more pro bono work.
I think that its all selfishits all in our own self interest, says Scher. I like to live
in a better
designed world, and I want everyone to have access to it, and we want to give it to
them.
Because of the work Pentagram has done for New York Citys cultural institutions,
nonprofit
organizations, schools and parks, New Yorkers recognize the firms work and
associate it with
having enjoyable areas to be in and walk by. As designers, Pentagram maintains the
desire to
donate because of the self-interest in the business benefits and social impact.
If you do something you like to do, find the people that you can help with it and do
it for them,
advises Scher. Because youre going to do it better for them than you would for the
people who
dont expect it for free.
Lessons Learned
Biggest Challenge
Occasionally an organization will take advantage of pro bono work by demanding
highly
specialized details and expecting a long-lasting relationship. When doing pro bono
work,
people should be considerate of the fact that youre going to invest your best
intelligence and
give it your best shot, but that youre going to try to do it in a minimal amount of
time, says
Scher. Doing your best work has nothing to do the amount of time you spend on it
[for design
work] it has to do with the approval processeswe explain this to them and weve
found that
people are generally very appreciative because it always benefits them. Generally,
people who
come to us are pretty savvy about who we are. If youre coming here, you expect to
get
something terrific.