YVETTE CARDONE

New York, NY | (202) 384-6339 | ycardone@yahoo.com | www.linkedin.com/in/yvettecardone

GENERAL MANAGER
Delivering profitable results through business development, employee training, customer engagement, and fiscal
management at global brands (Marriott International, Hilton, Starwood). Differentiated by strengths in:

Aligning all levels of an organization to deliver world-class customer service.

Building engaged management teams through coaching, mentoring, and training.
Enhancing brand awareness on community boards to form strategic business partnerships.

Multidimensional Leadership to Optimize Results:

Strategic Planning Asset Management Project Management Team Development & Leadership
ROI Analysis | Marketing & Sales Brand Management Service & Quality Portfolio Management

CAREER HIGHLIGHTS

Generated $10.6M in gross operating profit and achieved Hilton Quality Assurance Green Zone Outstanding
Performance Award with a rating of 91.74% at Hilton Alexandria Old Town Hotel. Turned around service levels
at 3 hotels and increased guest satisfaction rating from 50% to 75% in just 1 year.

Improved gross operating profit from 40% to 55% and positioned Crystal City Marriott for large-scale
association events for greater revenue at. Improved guest satisfaction ranking from #3 to #2 globally.

Achieved #1 in employee engagement in mid-Atlantic region (89%), 82% guest satisfaction (up from 55%), and
55% house profitability with a cash flow of $6.2M at Crystal City Marriott.

Reversed Crystal City Marriott losses of $500K on a general session room by transforming it into a 524-seat
American theater with annual revenues of $150K and increased weekend business by 10%. Achieved 99% Quality
Assurance in 2003 and 2004, the first time at this hotel.

Increased sales and achieved 50% gross operating profit in 12 months while improving revenue growth at
Washingtonian Center Marriott.

Exceeded profitability goals by delivering 55% gross operating profit and won guest satisfaction
award at Dulles Suites Marriott. Earned global ranking of #2 in full-service hotels.

Revived Crystal City Marriott that went from 0% to 100% occupancy in 1 day by partnering with FBI, CIA and
other federal entities to provide accommodations in the immediate aftermath of 9-11.

Increased gross operating profit 10% and guest satisfaction from 72% to 90% at Real Hospitality Group.

Raised guest satisfaction from 72% to 87.2%, event satisfaction from 97% to 100%, and grew sales in 1st
quarter 2013 to 100% of budget at Crestline Hotels & Resorts.

Improved guest satisfaction from 69.8% to 88.9% over a 4-week period by motivating and training team
at Ocean Properties, Ltd.

Boosted transient and group sales by 5%, improved service, implemented revenue management strategy, and
developed capital expenditure plan for 1-3 years at Meyer Jabara Hotels.

EDUCATION
MBA - GEORGE WASHINGTON UNIVERSITY
B.S. Hotel, Restaurant and Institutional Management - PENNSYLVANIA STATE UNIVERSITY

YVETTE CARDONE Page 2

PROFESSIONAL EXPERIENCE
MANAGEMENT CONSULTING / INTERIM ASSIGNMENTS, New York & Washington, DC (20122014)

Element Westin Time Square: Led 200+ employees, 411 rooms and $45M annual budget. Conducted
strategic planning, analyzed financial results and executed turnaround business plan to increase profitability
and mitigate NOI erosion. Worked with team to achieve 93% Associate Satisfaction.
Real Hospitality Group: Provided leadership for 9 hotels, with Marriott and Starwood in the greater New York
City area for over 1200 rooms. Areas of focus included guest service, quality assurance, budgets, revenue and
capital expenditure management. Improved guest satisfaction within 6 months and revenue performance.

Crestline Hotels & Resorts: Within 5 weeks, changed 90% of management staff, raised guest satisfaction,
event satisfaction, and grew sales in 1st quarter 2013 to 100% of budget.

Ocean Properties, Ltd.: Improved performance of the South Florida based properties at 152 to 250-room
hotels, a former Marriott and Westin brand. Increased guest satisfaction by nearly 20% over 4-week period
by motivating team and training employees.

Meyer Jabara Hotels: Developed and executed a new management model at 122-room Holiday Inn hotel, increased
transient and group sales, improved service, implemented revenue management strategy, and developed capital
expenditure plan for 1-3 years.

HILTON HOTELS WORLDWIDE (20092012)

General Manager, Hilton Alexandria Old Town, Alexandria, VA (20112012): Led team of 260+ employees, 241
rooms, with an operating annual budget of $23M. Realigned sales staff and hired new sales managers to improve
hotel performance and profitability. Conducted strategic planning, analyzed financial results, and forecast future
revenues and expenses. Won Trip Advisor Excellence Service Award.
Regional Director Brand Performance, Hilton Alexandria Old Town, Alexandria, VA (20092011): Provided
leadership to management at 35 hotels to improve revenue, brand standards, service and owner ROI. Portfolio
included hotels in Mid-Atlantic, Northeast and Canada, with total revenues of $30M+.

MARRIOTT INTERNATIONAL (19822008)

General Manager, Crystal City Marriott, Arlington, VA (20012008): Developed and inspired leadership for 343
room hotel with 25 managers and 225 employees on an annual budget of $23M. Planned and executed capital
expenditure requirements for a $3M restaurant and a $10M guestroom renovation. Maximized revenue
opportunities and enabled hotel to operate at a high level of profitability despite severe economic downturn.
Hotel Manager, Crystal Gateway Marriott, Arlington, VA (19972001): Led convention hotel with 694 rooms, a
management team of 30 with 300 indirect reports and an annual budget of $45M. Coordinated large association
events and award ceremonies of up to 1000 attendees and managed Fine dining restaurant and lobby bar.
General Manager, Washingtonian Center Marriott, Gaithersburg, MD (19961997)
General Manager, Dulles Suites Marriott, Herndon, VA (19951996)
Regional Director, Courtyard by Marriott & Fairfield Inn by Marriott, Washington, DC (19931995)

AFFILIATIONS
HSMAI Greater DC and NY Chapter, NYC & Company
American Cancer Society Cancer Action Association Greater NY Chapter IREM