Fishbone Diagram Generator 2.

Problem Statement
Enter the problem you are trying to
analyze in the white box below.
Include as much information on the
"what", "when", and "how much" of the
problem. Click "finished" to continue.

INEFECTIVE IMPLEMENTATION OF THE QUALITY

MANAGEMENT SYSTEM

INEFECTIVE IMPLEMENTATION OF THE QUALITY

MANAGEMENT SYSTEM

Major Cause Catagories

Fill in general cause catagories below. For suggested causes, click on
your business type.You can add or change suggested causes if you
choose. Click "finished" to continue.

1 People
2 Source Reporting
3 Procedures

4
5
6

Measurement
Environment
Systems

Specific Causes

Enter specific causes associated with respective major causes below. Be

precise and include data whenever possible. Click "finished" to continue.
#1 People
#4 Measurement
----> Not Following the procedures
----> Lack of Monitoring of Output
----> Lack of Awareness
----> No adequate method to monitor deli
----> People/Department Works independently
----> No specific & measurable KPI
----> Lack of Management/Leadership Skills (QMR)
---->
#2 Source Reporting
----> Not communicated to relevant personnel
----> Deliverables not clearly defined
----> No clear cut and measurable output
---->

#5 Environment
----> Lack of leadership/direction
----> Lack of proper communication
----> Independent Working culture
---->

#3 Procedures
----> procedures not being followed
----> people not reading the procedures
----> not auditing has been made
----> no monitoring of implementation

#6 Systems
----> Lack of defined communication syst
----> Communication meeting and progre
----> Not mandated to report an output on
---->

This software best viewed with 800 x 600

resolution

Monitoring of Output
uate method to monitor deliverables
ic & measurable KPI

eadership/direction
roper communication
ent Working culture

efined communication system

ication meeting and progress meeting not being done
dated to report an output on a deadline

Fishbone Diagram
Environment

Procedures

People
no monitoring of implementation

Independent Working
culture

not auditing has been made

Lack of proper
communication
Lack of leadership/direction

Lack of defined
communication system

people not reading the procedures

procedures not being

followed
Lack of Monitoring of
Output
Communication meeting and
progress meeting not being
done

Not mandated to report

an output on a deadline

People/Department Works
independently

No specific & measurable

KPI

No adequate method to
momitor deliverables

No clear cut and measurable

output

Systems

Measurement

Source Repor

If you are unhappy with the fishbone diagram, click on the appropriate buttons below to adju

am
People

Lack of
Management/Leadership
Skills (QMR)

Department Works
ently

not reading the procedures

Not Following the

procedures
Not communicated to
relevant personnel

quate method to
or deliverables

lear cut and measurable

ut

Lack of Awareness

INNEFECTIVE IMPLEMENTATION
OF THE QUALITY MANAGEMENT
SYSTEM

Deliverables not clearly

defined

Source Reporting

riate buttons below to adjust data

BASIC CAUSES
#1

PEOPLE
WHY
WHY
WHY
WHY

#2

Not following the procedures

Lack of awareness
People/department work indepently
lack of management/leadership
SOURCE DOCUMENTS

WHY
WHY
WHY

#3

Not communicated to relevant personnel

Deliverables not clearly defined
No clear cut and measurable output
PROCEDURES

WHY
WHY
WHY
WHY

#4

Procedures not being followed

People not reading the procedures
No auditing has been made
No monitoring of implementation
MEASUREMENT

lack of monitoring of output

---->
---->
---->

No method to monitor a specific deliverable

No specific measurable KPI
Not required and not being pushed by the Management

---->
#5
---->

MANAGEMENT

Lack of leadership/direction

Lack of proper communication

---->
---->
#6
---->

Independent working culture

SYSTEMS

Lack of defined communication systems

Communication, meetings and progress monitoring not being done

---->
---->

Not mandated to report an output on a deadlines

edures

ANALYSIS
IMMEDIATE ACTION

ork indepently
t/leadership

Random Auditing and Issuance of NCR shall be

QHSE & HR Trainings shall be scheduled pe
Collaboration meetings - e.g. Marketing & Comm
Officers are required to submit a monthly pro

relevant personnel
ly defined
asurable output

Reporting & Deliverable shall be defined in the K

Reporting & Deliverable shall be defined in the K
KPI/Departmental Objectives shall be establi

followed
e procedures
made
plementation

Random Auditing and Issuance of NCR shall be

Quality Improvement Program shall be gathered
Internal Auditing shall be made - this audit shall
Internal Auditing shall be made - this audit shall

output

Output, deliverables and schedule shall be in th

Updates to be reflected in the weekly report, To

or a specific deliverable
ble KPI

No method to monitor a specific deliverable

Established KPI to be monitored on a defined fr

t being pushed by the Management

Management to mandate Departments to estab

ection

Monthly Meetings with All Employees shall be d

motivation shall be presented

munication

culture

munication systems

tings and progress monitoring not being done

port an output on a deadlines

Develop a List of Meetings

Agenda to include Quality Initiative and Specific
Monthly Meeting - Monthly Reporting of KPI
Independent working culture
Develop a Communication Protocol - Internal &

Develop a List of Meetings

Agenda to include Quality Initiative and Specific
Monthly Meeting - Monthly Reporting of KPI
GET IT DONE

ALYSIS

ATE ACTION

d Issuance of NCR shall be done

gs shall be scheduled per department
gs - e.g. Marketing & Commercial Meeting together
d to submit a monthly progress report of the KPIs

ble shall be defined in the KPI and shall be communicated

ble shall be defined in the KPI and shall be communicated
bjectives shall be established

d Issuance of NCR shall be done

Program shall be gathered from Employees - Reward System
l be made - this audit shall be a part of the QHSE KPI
l be made - this audit shall be a part of the QHSE KPI

and schedule shall be in the KPI document

ed in the weekly report, To be reported in the Monthly TMM

PROGRAMS

Audit Program and Continual Improvement Program

QHSE & HR Training Program
Collaboration meetings - e.g. Marketing & Commercial Meeting together
Officers are required to submit a monthly progress report of the KPIs

KPI Objective Setting

Audit Program and Continual Improvement Program

Management Review Session (Monthly)

r a specific deliverable
e monitored on a defined frequencies

date Departments to establish a Targets and Objectives

KPI Objective Setting

h All Employees shall be done where discussion on teamworks,

resented
Monthly QHSE & HR Motivation Training Program

etings
uality Initiative and Specific Department Issues (weekly)
onthly Reporting of KPI
culture

Develop a List of Meetings

Agenda to include Quality Initiative and Specific Department Issues (week
Monthly Meeting - Monthly Reporting of KPI
Monthly QHSE & HR Motivation Training Program

cation Protocol - Internal & external

Lack of defined communication systems

etings
uality Initiative and Specific Department Issues (weekly)
onthly Reporting of KPI

Develop a List of Meetings

Agenda to include Quality Initiative and Specific Department Issues (week
Monthly Meeting - Monthly Reporting of KPI
GET IT DONE

ontinual Improvement Program

g Program
gs - e.g. Marketing & Commercial Meeting together
d to submit a monthly progress report of the KPIs

ng

Continual Improvement Program

w Session (Monthly)

Motivation Training Program

etings
uality Initiative and Specific Department Issues (weekly)
onthly Reporting of KPI
Motivation Training Program

munication systems

etings
uality Initiative and Specific Department Issues (weekly)
onthly Reporting of KPI