13-14 May | 2-3 September | 19-20 November 2015 |Armada Hotel, Petaling Jaya, Malaysia

*Checkout the latest dates and training venues on http://www.itrainingexpert.com/course-calender.asp

OVERVIEW

This session establishes a positive learning environment, initiates a sense

of teamwork, and provides an overlay for the mentoring team members.

Coaching and mentoring training has become the most essentials skills
that a leader must have!
As a team leader, the more skilled you are at sharing your experience,
expertise and insights through coaching and mentoring, the easier it is
to build a positive learning and sharing culture at your workshop.
This will attract and keep quality people within your organisation in a
great team environment.
This exclusively designed COACHING AND MENTORING SKILLS course
to develop the role of managers (team leaders) as coaches, mentors,
counsellors and effective motivators.

Assess one's mentoring skills and planning for improvement

Identify one's mentoring style and the necessary style

modifications for greater mentoring effectiveness

Coaching characteristics and skills,

How the coaching to train process works.

Module 3: Establishing a Climate of Trust, Credibility, and Rapport

for Mentoring

Upon completion of this program, the participants will be able to:

Understand the relationship and difference between coaching

and mentoring

Managers and team leaders

anyone who manages personnel or who contributes to an

individuals capability development in the workplace.
LEARNING OUTCOME

Realise the critical need for mentors in an organisation

Identify who to coach and who to mentor

Module 2: Coaching for development

WHO SHOULD ATTEND

Recognise the importance of coaching and mentoring.

Increase your self-reliance and optimise resources available
Guide, coach and mentor team members
Adjust your coaching style to cater to individual team members
needs.
Cultivate the habits of effective mentors.
Apply relevant and suitable coaching and mentoring techniques.
Evaluate and control coaching and mentoring relationships.

COURSE OUTLINE (2 days)

Module 1: Understanding Coaching and Mentoring

Assess effective mentors characteristicsvs your existing skills

Identify the gateways and opportunities for creating trust and
openness through listening to understand
Develop critical listening skills for attaining another person's
perspective/point-of-view
Establish rapport or communication strategy for creating a
"privileged relationship"

Module 4: Planning for Performance Improvement

DURATION
2 days; 9.00am 5.00pm

Inculcate mental framework for communicating interest and

desire to be a mentor.

Draft a performance-improvement strategy for developing those

you are mentoring
Determine the critical knowledge, skills, and attributes for
performance enhancement
Create a performance-improvement planning system for the
development of individual business professionals

ITRAININGEXPERT GLOBAL PLT (LLP 0000201-LGN)

Corporate Admin Headquarters: No 9, Jalan BK 8A/2, Bandar Kinrara, 47180 Selangor, Malaysia
Tel: +603-8074 9056|
Fax: +603-8082 4164
Email: info@itrainingexpert.com
| Website: www.iTrainingExpert.com

business performance, strategic management and corporate

law. Philip is also a registered trainer with Pembangunan
Sumber Manusia (PSMB) (Ministry of Human Resources,
Malaysia).

Module 5: Coaching methods

Commitment Plan
Drawing out Action Plans
Personalise development plans
T-GROW Framework for Coaching

Session 5: Mentoring Methods

Sharing wisdom in a thoughtful and helpful manner

Mentoring Plan
o Where we now? Where do we want to go?
o What skills do team members lack?
Planning and activating the mentoring strategies that overcome the
barriers to effective performance

Module 6: Implementation Plan- Influence, Inspire, Initiate

"Back on the job" implementation and monitoring plan

Creating commitment plans to team members to have greater
individual performance
Evaluating coaching and mentoring performance
Follow up on action plans

Module 7: Key Performance Indicators; Evaluation and controls

To book Philip for speaking and training engagement, feel free

to contact us at info@itrainingexpert.com or telephone + 603
8082 3707.
INVESTMENT

What are Key Performance Indicators (KPI) and core competencies

at work
SMART components and KPI

Module 8: Action Plan - Putting It All Together

Reflections, Commitment and Action Plan

METHODOLOGY
This is an experiential training which integrates learning through
videos, role plays, presentations, activities, business games, case
studies, presentations, group discussions and reflection.
COURSE LEADER
Mr PHILIP TAN

Bachelor of Laws (Hons), University of Wolverhampton, UK

Diploma in International Advertising (Dip.IAA, New York)

Cert.Ed (TESOL), Pantai Valley Teachers College, Kuala Lumpur

Master in Business Administration , University of Hull, UK

Higher Group Diploma in Public Relations, Sales Management,

Marketing and Advertising

Normal price:

RM 2590.00 |
US 950.00 per person
RM *1990.00 |
US 750.00 per person

Early Bird Price:

Payment must be made 14 days
before the course commence
Group Registration
RM 1890.00 |
(for a minimum of 3 participants
US 700.00 per person
register together)
(*Fee inclusive of Buffet Lunch, Refreshment, Training Materials
Certificate of Achievement. Effective 1 April 2015, an additional 6% GST
is chargeable.
REGISTRATION
Online registration:
http://itrainingexpert.com/course/80/Coaching-andMentoring-Skills.html
1. This training programme is SBL Claimable *Subject to PSMB
conditions.
2. All registrations MUST be accompanied within PAYMENT 14 days
after the issuance of invoice or fully paid before the event.
3. Completed registration form with cheque or telegraphic transfer
should be made in favor of "ITRAININGEXPERT GLOBAL PLT".
4. Bank into "CIMB BANK BERHAD" .Account No: 800 356 1683. Swift
Code: CIBBMYKL. Scan & email to info@itrainingexpert.com the bank-in
slip to us.
5. Please read and accept the Terms and Conditions of this registration
prior to send in the registration.

Philip comes with 30 years of both public and corporate work

experience. He is a management and soft skills guru, international
public speaker, corporate trainer and motivator. He speaks on Ethics,
Corporate Governance, CSR and core leadership and management
areas.
In his dynamic career route, he has held portfolios of dean, vice
president and chief executive officer of an international professional
organisation championing corporate governance. He was also a Senior
Examiner for the Chartered Institute of Marketing, UK (CIM).
Among his participants, Philip is known for his applicable and
job-related content that is delivered in a vibrant pace. He is
able to combine soft skills concepts with real life
requirements for those on the job. When he is not on the
public speaking or corporate training circuit, Philip consults on
ITRAININGEXPERT GLOBAL PLT (LLP 0000201-LGN)
Corporate Admin Headquarters: No 9, Jalan BK 8A/2, Bandar Kinrara, 47180 Selangor, Malaysia
Tel: +603-8074 9056|
Fax: +603-8082 4164
Email: info@itrainingexpert.com
| Website: www.iTrainingExpert.com