Introduction To OB: Instructor: Syed M. Zubair Azam

Introduction to OB
Instructor: Syed M. Zubair Azam
www.Twitter.com/syedzubairazam
Topics to be explored
1. What Management is? What its benefits are?
2. What managers do?
3. Roles, managers must play successfully
4. The skills exceptional managers need
5. OB Defined and Explained
6. Levels of Analysis in OB
7. Strength of Domain (Importance & Relevance)
Management Defined
the pursuit of organizational goals efficiently
and effectively (Konicki & Williams, 2011).
Getting work done from others (Follet, M. P)

The Process of Planning, organizing, leading
and controlling the organizational resources to

meet/fulfill organizational goals effectively
and efficiently.
What Managers Do:

The Four Principal Functions
Figure: The Management Process
Managerial Roles
Henry Mintzberg, in 1960, observed 5 Chief
Executives for 1 week.
"There was no break in the pace of activity
during office hours, The mail (average of 36
pieces per day), telephone calls (average of
five per day), and meetings (average of
eight) accounted for almost every minute
from the moment these executives entered
their offices in the morning until they
departed in the evening."
Managerial Roles
Mintzberg Research Reveals that
Managers rely more on verbal than on written
communication
managers work long hours at an intense pace
managers work is characterized by
fragmentation, brevity, & variety
Managerial Roles
1. Interpersonal Roles
Figurehead
Role
Show visitors around your company,

attend employee birthday parties,
and present ethical guidelines to your subordinates.
In other words, you perform symbolic tasks that
represent your organization.
Leadership
Role
Responsible for the actions of your subordinates, since

their successes and failures reflect on you. Your
leadership is expressed in your decisions about training,
motivating, and disciplining people.
Liasion Role
you must act like a politician, working with other people

outside your work unit and organization to develop
alliances that will help you achieve your organization's
goals.
Informational Roles
Monitor Role
As a monitor, you should be constantly alert for useful

information, whether gathered from newspaper stories
about the competition or gathered from snippets of
conversation with subordinates you meet in the hallway.
Disseminator
Role
Workers complain they never know what's going on? That

probably means their supervisor failed in the role of
disseminator. Managers need to constantly disseminate
important information to employees, as via e-mail and
meetings.
Spokesperson
Role
You are expected, of course, to be a diplomat, to put the

best face on the activities of your work unit or
organization to people outside it.
Decisional Roles
Entrepreneur
Role
Disturbance
Handler
Resource
Allocator
Expected to initiate and encourage change and

innovation.
Idea Generation, Feasibility assessment, executing
the Idea.
Unforeseen problems-from product defects to
international currency crises-require you to be a
disturbance handler, fixing problems.
Because you'll never have enough time, money, and

so on, you'll need to be a resource allocator, setting
priorities about use of resources.
Negotiator Role
To be a manager is to be a continual negotiator,

working with others inside and outside the
organization to accomplish your goals.
10
Skills, Exceptional Managers need

Good managers need to have
technical skills -the ability to perform a specific
job
conceptual skills -the ability to think
analytically and solve complex problems
human skills -the ability to interact with others
11
Sources of Management Skills
12
Behaviour
Behaviour refers to what people do, how they
perform, how they learn and perceive things
and what their attitudes are.
While
An organization or organisation is an entity,
such as an institution or an association, that
has a collective goal and is linked to an
external environment.
13
OB Defined
A field of study that endeavours to understand,
explain, predict, and change human behaviour
as it occurs in the organizational context.
A field of study that investigates how
individuals, groups, and structure affect and are
affected by behaviour within organizations.
14
What does OB address?

Behaviour refers to what people do in the
organization, how they perform, and what their
attitudes are. Because the organizations studied
are often business organizations, OB is
frequently applied to address workplace issues
such as absenteeism, turnover, productivity,
motivation, working in groups, and job
satisfaction.
15
Levels of Analysis
Subfields of Organizational Behaviour
16
Micro Organizational Behaviour

Experimental psychology provided theories of
learning, motivation, perception, and stress.
Clinical psychology furnished models of
personality and human development.
Industrial psychology offered theories of
employee selection, workplace attitudes, and
performance assessment.
17
Meso Organizational Behaviour

Meso organizational behaviour grew out of
research in the fields of communication, social
psychology, and interactionist sociology, which
provided theories on such topics as
socialization, leadership, and group dynamics.
18
Macro Organizational Behaviour

Sociology provided theories of structure, social
status, and institutional relations.
Political science offered theories of power,
conflict, bargaining, and control.
Anthropology contributed theories of
symbolism, cultural influence, and comparative
analysis.
Economics furnished theories of competition
and efficiency.
19
Scientific Foundations of OB
Interdisciplinary Body of Knowledge (As
shown in next slide).
Use of Scientific Method
Focus on Application
Contingency thinking
20
Independent Variables
Dependent Variables
21
22
Importance of Studying OB
23
Relevance of OB for You as an

Individual (Importance of OB)
What if I Am Just a Student?
You may think that OB is only useful once you reach the
workplace. However, many of the concepts that apply to
organizations also apply to teamwork, something many
students have to do. As a team member, its important
to know how personality differences affect the ability of
people to work together. You may need to motivate
members of your team. Or you may want to know how
to create a more effective team or solve conflict in a
team. Individually or as part of a team, you also have
decisions to make and need to know how to
communicate with others. All of these topics are covered
by OB.
24
Relevance of OB for You as an

Individual (Importance of OB)
What if I Am Not Going to Work in a Large
Organization?
You may think that when we say organization we
are referring to large financial firms in office towers,
to the exclusion of the variety of other forms of
organization that exist.
You may be thinking that you want to work in a small
business, or in your familys business, so OB has no
relevance for you. But this would be short-sighted.
Throughout your life you will work with a variety of
organizations, and OB will help you better
understand how those organizations work.
25
Assignment 1
Article to be studied: the Management
Century.
26

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Introduction to OB

Instructor: Syed M. Zubair Azam

Getting work done from others (Follet, M. P)

and controlling the organizational resources to

What Managers Do:

Figure: The Management Process

Show visitors around your company,

Responsible for the actions of your subordinates, since

you must act like a politician, working with other people

As a monitor, you should be constantly alert for useful

Workers complain they never know what's going on? That

You are expected, of course, to be a diplomat, to put the

Expected to initiate and encourage change and

Because you'll never have enough time, money, and

To be a manager is to be a continual negotiator,

Skills, Exceptional Managers need

Sources of Management Skills

What does OB address?

Micro Organizational Behaviour

Meso Organizational Behaviour

Macro Organizational Behaviour

Use of Scientific Method

Use of Scientific Method

Relevance of OB for You as an

Relevance of OB for You as an

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