C H A P T E R

Configuring Survivable Remote Site

Telephony
Survivable Remote Site Telephony (SRST) provides Cisco CallManager with
fallback support for Cisco IP Phones that are attached to the Catalyst 4224 Access
Gateway Switch (Catalyst 4224) on your local Ethernet.
SRST enables the Catalyst 4224 to provide call handling support for
Cisco IP Phones when a Cisco IP Phones lose connection to the remote primary,
secondary, or tertiary Cisco CallManager or when the WAN connection is down.
This section contains following topics:

Overview of Survivable Remote Site Telephony, page 8-2

Configuring Survivable Remote Site Telephony, page 8-7

Verifying Survivable Remote Site Telephony, page 8-9

Troubleshooting Survivable Remote Site Telephony, page 8-10

Monitoring and Maintaining Survivable Remote Site Telephony, page 8-11

SRST Configuration Example, page 8-11

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Overview of Survivable Remote Site Telephony

Overview of Survivable Remote Site Telephony

Cisco CallManager Releases 3.0 and later support Cisco IP Phones across the
WAN that are attached to a branch office Catalyst 4224. Without the SRST
feature, when the WAN connection between the branch office Catalyst 4224 and
Cisco CallManager fails or when connectivity with Cisco CallManager is lost, the
Cisco IP Phones at the remote site are unusable for the duration of the failure.
The SRST feature overcomes this problem, enabling the basic features of the
Cisco IP Phones by providing call-handling support on the Catalyst 4224 for its
attached Cisco IP Phones. The system automatically detects the failure and uses
the Simple Network Auto Provisioning (SNAP) technology to autoconfigure the
Catalyst 4224 to provide call processing for the local Cisco IP Phones.
When the WAN link or connection to the primary Cisco CallManager is restored,
call-handling capabilities for the Cisco IP Phones switch back to the primary
Cisco CallManager. During a failure when the SRST feature is enabled, the
Cisco IP Phone displays a message stating that the Cisco IP Phones are in the
Cisco CallManager fallback mode and are able to perform limited functions.

Note

The Cisco IP Phone 7960 and 7940 displays the message CM Fallback Service
Operating. The Cisco IP Phone 7910 displays the message CM Fallback
Service.

Restrictions
Restrictions on the SRST feature are as follows:

Note

Supports only the Cisco IP Phone 7960, Cisco IP Phone 7940, and
Cisco IP Phone 7910 models

First-generation Cisco IP Phones, such as Cisco IP Phone 30 VIP and

Cisco IP Phone 12 SP+ are not supported.

Does not support other Cisco CallManager applications or services such as

Cisco IP SoftPhone, Cisco Unity, or Cisco IP Contact Center

Supports 24 Cisco IP Phones on the Catalyst 4224

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Overview of Survivable Remote Site Telephony

Prerequisites
Prerequisites for employing the SRST feature on the Catalyst 4224 are as follows:

IP routing must be enabled.

The SRST Catalyst 4224 must be configured as the default for the
Cisco IP Phones.

Cisco IOS Release 12.1(5)YD or higher is required.

Cisco CallManager Release 3.0.5 or higher is required.

You must use the appropriate Cisco IP Phone load versions that support the
SRST feature for the Cisco IP Phone 7960, Cisco IP Phone 7940, and
Cisco IP Phone 7910 models.

For further details, refer to your Cisco CallManager documentation.

Supported Features
The following features are supported on the Cisco IP Phones:

Re-homing of Cisco IP Phones to use call processing on the local

Catalyst 4224

Cisco IP Phone and plain old telephone service (POTS) telephones on the
Catalyst 4224

Graying out of all Cisco IP Phone function keys that are not supported during
SRST mode:
CFwdAll (call forward all)
MeetMe
PickUp
GPickUp (group pickup)
Park
Confrn (conference)

Extension-to-extension dialing

Direct inward dialing (DID)

Direct outward dialing (DOD)

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Overview of Survivable Remote Site Telephony

Note

Calling party ID (Caller ID/ANI) display

Calling party name display

Last number redial

Maintaining local extension-to-extension calls when WAN link fails

Maintaining local extension to public switched telephone network (PSTN)

calls when WAN link fails

Maintaining existing calls when failed WAN link is reestablished

Call transfer of local calls (blind transfer)

Multiple lines per Cisco IP Phone

Multiple line appearance across telephones

Call hold (shared lines)

Analog Foreign Exchange Station (FXS) and Foreign Exchange Office (FXO)
ports

BRI support for EuroISDN

PRI support for NET5 switch type

Support for a maximum of 48 Cisco IP Phones

When the primary Cisco CallManager is restored, the displayed message is

removed and you can access all the previous functionality of the Cisco IP Phone.

Fallback Behavior
When the Cisco IP Phones lose contact with all primary, secondary, and tertiary
Cisco CallManagers, the phones re-home to the local SRST Catalyst 4224 to
provide the call processing capability required to place and receive calls.
(Re-homing is a major network change involving moving the local loop
termination from one Central Office wire center to another.) The Cisco IP Phone
lists the IP address of the local SRST Catalyst 4224 as the default Catalyst 4224
in the Network Configuration area of the Settings menu. This list supports up to
five default Catalyst 4224 entries; however, Cisco CallManager uses a maximum

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Overview of Survivable Remote Site Telephony

of three entries. When a secondary Cisco CallManager is not configured, the

SRST Catalyst 4224 is listed as the stand-by Cisco CallManager during normal
operation hosted by a single Cisco CallManager.
When the WAN link fails, calls in progress are sustained if possible for the
duration of the call. Calls in transition must be attempted again after the
Cisco IP Phones re-home to the local SRST Catalyst 4224. The telephone service
is unavailable from the time the connection is lost from the remote
Cisco CallManager until the Cisco IP Phone is re-homed to the Catalyst 4224
with the SRST feature.
The time taken to re-home to the remote Cisco CallManager depends in part on
the keep-alive period set for Cisco CallManager. Typically, it takes three times the
keep-alive period for the phone to discover that its connection to
Cisco CallManager has failed. The default keep-alive period is 30 seconds.
If the phone has an active standby connection established with the SRST
Catalyst 4224, the fallback process itself takes 10 to 20 seconds after the primary
Cisco CallManager has failed. An active standby connection to the SRST
Catalyst 4224 exists only if the phone has a single Cisco CallManager in its
Cisco CallManager list. Otherwise, the phone will maintain a standby connection
to its secondary Cisco CallManager.
If the phone has multiple Cisco CallManagers in its Cisco CallManagers list, it
must search through the list of secondary and tertiary Cisco CallManagers, which
means the fallback time increases. The phone attempts to connect to each of its
alternate Cisco CallManagers in turn before attempting to connect to the SRST
Catalyst 4224 as a last resort.
Each Cisco CallManager connection attempt will take about one minute. A
message is displayed on the Cisco IP Phone indicating that the Cisco IP Phones
are in Cisco CallManager fallback mode.
These telephone services are restricted to those Cisco IP Phones that are
supported by SRST Catalyst 4224.

Note

The Cisco IP Phone 7960 and 7940 display the message CM Fallback Service
Operating at the bottom of the screen. The Cisco 7910 IP Phone displays the
message CM Fallback Service for 5 seconds every 30 seconds. The message is
brief because the Cisco IP Phone 7910 has only a two-line display area and the
display panel is also used to display the telephone number.

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Overview of Survivable Remote Site Telephony

Cisco IP Phones periodically attempt to reestablish connections with the remote

Cisco CallManagers. When a connection is reestablished with a remote
Cisco CallManager, the Cisco IP Phones unregister from the local Catalyst 4224
with the SRST feature and register with the remote Cisco CallManager. The
connection to the primary Cisco CallManager at the remote office cannot be
reestablished if the telephone has active calls.
Figure 8-1 shows a branch office with several Cisco IP Phones connected to a
Catalyst 4224. The Catalyst 4224 is connected to the remote centralized
Cisco CallManager by the WAN and PSTN.
Figure 8-1

Branch Office Cisco IP Phones Connected to the Remote Central Cisco CallManager
Telephone

Telephone

Fax

PCs
PSTN
V

IP

Catalyst 4224

58958

IP

IP
network
Central
Cisco CallManager

IP
Cisco IP phones

Figure 8-2 shows that the WAN connection to the branch office is down and that
the Cisco IP Phones are able to make calls by being connected to the local SRST
Catalyst 4224. This Catalyst 4224 acts as a fallback Cisco CallManager. The
branch office Cisco IP Phones on the LAN network, connected to the PSTN, are
capable of making off-net calls outside the network using the Catalyst 4224s.

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Configuring Survivable Remote Site Telephony

Figure 8-2

Branch Office Cisco IP Phones Operating in Survivable Remote Site Telephony (SRST)
Mode
Telephone

Telephone

Fax

PCs
PSTN
V

Catalyst 4224

IP

V
IP
network
WAN
disconnected

IP
Cisco IP phones

58957

IP

Central
Cisco CallManager

Configuring Survivable Remote Site Telephony

When SRST is enabled, Cisco IP Phones do not need to be reconfigured
individually during Cisco CallManager fallback mode because Cisco IP Phones
retain the same configuration used with the primary Cisco CallManager.
To configure SRST on the Catalyst 4224, use the following steps, beginning in
global configuration mode:
Task

Command

Step 1

Enable SRST support and enters

Cisco CallManager fallback mode.

C4224(config)# call-manager-fallback

Step 2

Enable the Catalyst 4224 to receive messages

from the Cisco IP Phones through the specified
IP addresses and ports.

C4224(config-cm-fallback)# ip
source-address ip-address port port

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Configuring Survivable Remote Site Telephony

Step 3

Task

Command

Configure the allowable number of

Cisco IP Phones that can be supported by the
Catalyst 4224.

C4224(config-cm-fallback)# max-ephone
s max phone

Note

Step 4

You cannot reduce the allowable

number of Cisco IP Phones once the
maximum allowable number is
configured, without rebooting the
Catalyst 4224.

Set the allowable number of directory numbers

that can be supported by the Catalyst 4224.
Note

C4224(config-cm-fallback)# max-dn max

directory number

You cannot reduce the allowable

number of the directory numbers
once the maximum allowable
number is configured, without
rebooting the Catalyst 4224.

Step 5

(Optional) Configure the time interval between C4224(config-cm-fallback)#

keepalive messages sent by Cisco IP Phones to seconds
the Catalyst 4224. E This setting is effective
during Cisco CallManager fallback mode when
SRST is enabled.

Step 6

(Optional) Assign a default destination number

for incoming telephone calls.

Step 7

C4224(config-cm-fallback)# dialplan(Optional) Create a global prefix that can be

pattern tag pattern extension-length
used to expand the abbreviated extension
number
numbers into a fully qualified E.164 numbers.
The extension-length keyword enables the
system to convert a full E.164 telephone number
back to an extension number for the purposes of
caller ID display, received, and missed-call lists.

Step 8

(Optional) Allow transfer of telephone calls by

Cisco IP Phones to other phone numbers (IP and
non-IP phone numbers).

keepalive

C4224(config-cm-fallback)# defaultdestination telephone number

C4224(config-cm-fallback)# transferpattern transfer-pattern

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Verifying Survivable Remote Site Telephony

Task

Command

Step 9

(Optional) Configure trunk access codes for

each type of lineBasic Rate Interface (BRI),
E&M, Foreign Exchange Office (FXO), and
Primary Rate Interface (PRI)so that the
Cisco IP Phones can access the trunk lines
during Cisco CallManager fallback mode when
the SRST feature is enabled.

C4224(config-cm-fallback)# accesscode {bri | e&m |fxo | pri}

Step 10

(Optional) Configure the telephone number that C4224(config-cm-fallback)#

phone-number
is speed-dialed when the message button on a
Cisco IP Phone is pressed.

Step 11

Exit Cisco CallManager fallback configuration

mode.

C4224(config-cm-fallback)# exit

Step 12

Exit global configuration mode.

C4224(config)# exit

Note

voicemail

In Cisco CallManager fallback mode, huntstop is set by default. (Huntstop

disables all further dial-peer hunting for the dial peers associated with the Cisco
IP Phone lines if a call fails using hunt groups.) Use the no huntstop command
only if you want to disable huntstop.

Verifying Survivable Remote Site Telephony

To verify that the SRST feature is enabled, follow these steps:
Step 1

Enter the show run command to verify the configuration.

Step 2

Enter the show call-manager-fallback all command to verify that the SRST
feature is enabled.

Step 3

Verify that the default Catalyst 4224 IP address on the Cisco IP Phone is the same
as the IP address of the SRST Catalyst 4224. Use the settings display on a
Cisco IP Phone to do so.

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Troubleshooting Survivable Remote Site Telephony

Step 4

Temporarily block the TCP port 2000 Skinny Client Protocol (SCCP) connection
for one of the Cisco IP Phones. This forces the Cisco IP Phone to lose its
connection to Cisco CallManager and register with the SRS Catalyst 4224.
Perform the following:
1.

Note

Use the appropriate access-list command to temporarily disconnect a

Cisco IP Phone from Cisco CallManager.

The Cisco IP Phone 7960 and 7940 display the message CM Fallback Service
Operating at the bottom of the display screen. The Cisco IP Phone 7910 displays
the message CM Fallback Service for five seconds every 30 seconds. This
message is brief because the Cisco IP Phone 7910 has a two-line display area and
the display panel is also used to display the telephone number.
2.

Delete the access-list command to restore normal service for the phone by
entering the no form of the appropriate access-list command.

3.

Use the debug ephone register command to observe the registration process
of the Cisco IP Phone on the SRST Catalyst 4224.

4.

You can also enter the show ephone command to display the Cisco IP Phones
that have registered to the SRST Catalyst 4224.

Troubleshooting Survivable Remote Site Telephony

Use the following commands to troubleshoot the SRST feature.
Command

Purpose

debug ephone keepalive

Sets keepalive debugging for the Cisco IP Phone.

debug ephone register

Sets registration debugging for the Cisco IP Phone.

debug ephone state

Sets state debugging for the Cisco IP Phone.

debug ephone detail

Sets detail debugging for the Cisco IP Phone.

debug ephone error

Sets error debugging for the Cisco IP Phone.

debug ephone statistics

Sets call statistics debugging for the Cisco IP Phone.

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Monitoring and Maintaining Survivable Remote Site Telephony

Command

Purpose

debug ephone pak

Provides voice packet level debugging and prints the contents

of one voice packet in every 1024 voice packets.

debug ephone raw

Provides raw low-level protocol debugging display for all

Skinny Client Control Protocol messages.

Monitoring and Maintaining Survivable Remote Site

Telephony
Use the following commands to monitor and maintain the Catalyst 4224 with the
SRST feature:
Command

Purpose

C4224# show run

Displays the configuration.

C4224# show call-manager-fallback

all

Displays the detailed configuration of all the

Cisco IP Phones, voice ports, and dial peers of the SRST
Catalyst 4224.

C4224# show call-manager-fallback

dial-peer

Displays the output of the dial peers of the SRST

Catalyst 4224.

C4224# show call-manager-fallback

ephone-dn

Displays the Cisco IP Phone destination number.

C4224# show call-manager-fallback

voice-port

Displays output for the voice ports.

C4224# show ephone

Displays Cisco IP Phone output.

C4224# show ephone-dn

Displays the Cisco IP Phone destination number.

C4224# show ephone summary

Displays a summary of the Cisco IP Phone output.

C4224# show voice port summary

Displays a summary of all voice ports.

C4224# show dial-peer voice summary

Displays a summary of all voice dial peers.

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SRST Configuration Example

SRST Configuration Example

This section provides a configuration example for the SRST feature:
!
version 12.1
no service single-slot-reload-enable
service timestamps debug uptime
service timestamps log uptime
no service password-encryption
!
hostname Garfield
!
logging rate-limit console 10 except errors
!
ip subnet-zero
!
no ip finger
no ip domain-lookup
!
ip dhcp pool PHONE1
host 10.1.0.2 255.255.0.0
client-identifier 0100.3094.c337.cb
option 150 ip 172.198.0.2
default-C4224 10.1.0.1
!
ip dhcp pool PHONE2
host 10.1.0.3 255.255.0.0
client-identifier 0100.3094.c3f9.6a
default-C4224 10.1.0.1
option 150 ip 172.198.0.2
!
interface FastEthernet0/0
ip address 10.1.0.1 255.255.0.0
duplex auto
speed auto
!
interface FastEthernet0/1
ip address 172.198.0.1 255.255.0.0
duplex auto
speed auto
!
interface Ethernet1/0
no ip address
shutdown
half-duplex
!
interface Serial1/0
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SRST Configuration Example

no ip address
!
interface TokenRing1/0
no ip address
shutdown
!
ip kerberos source-interface any
ip classless
no ip http server
!
snmp-server packetsize 4096
snmp-server manager
call rsvp-sync
!
mgcp modem passthrough voip mode ca
no mgcp timer receive-rtcp
!
mgcp profile default
!
dial-peer cor custom
!
call-manager-fallback
ip source-address 10.0.0.1 port 2000 strict-match
max-ephones 24
max-dn 24
dialplan-pattern 1 408734.... extension-length 4
transfer-pattern 510650....
voicemail 11111
!
line con 0
transport input none
line aux 0
line vty 0 4
login
!
end

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SRST Configuration Example

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