SEBASTIAN A.

ZICK
Tel. 954.304.4228
Email: Sebastian@SebastianZick.com
Website: CiscoNetwork.Engineer

PROFESSIONAL SUMMARY:
A highly motivated Network Architect/Engineer with talent for quickly mastering enterprise technology and various
computer programs/systems. Positive and enthusiastic business personally that can deliver superior technical support
and customer service to the end user. Highly skilled and knowledgeable with world-class support operations combining patience, determination, educate fellow technicians, and persistence to troubleshoot issues.
AREA OF TECHNICAL EXPERTISE:
Proficient in:
Design: System Design, Troubleshoot, Wiring Diagrams
Operating System: Windows 7, Microsoft Server 08-12 | 2012, MAC OS X, Linux
Router: Cisco IOS, SonicWall, OpenSource technology (PF Sense, Edian, Untangle, IPCop)
Software: Microsoft Suite (Word, Excel, PowerPoint, Outlook), Microsoft Remote Desktop
Virtualization: VMWare ESXi, MS Hyper-Visor
Web Filters: Barracuda Web Filter, Websense
Wireless: WEP, WPA, WPA2, Wireless Print Servers
WAN: MPLS, T1, AT&T AVPN, Sprint Fiber
EDUCATION & PROFESSIONAL CERTIFICATIONS:
Aug 2010 - July 2013: Bachelor Degree in Information Technology at Broward College
Aug 2008 - Aug 2009: Cisco Academy Program at Broward College
July 2006 - Dec 2007: Associate Degree in Microsoft Certified Systems Engineer (MCSE) at Broward Community College
July 2003: High School Diploma from William T. Mcfatter H.S.
July 2003: Certificate of Completion for 2 years Computer Programming (Java, SQL, C++, Visual
Basic)

Cisco Certified Network Professional Route Switch (CCNP)

Cisco Voice Associate (CCNA Voice)
Cisco Certified Network Associate (CCNA)
Microsoft Certified Enterprise Administrator 2008 (MCITP)
Microsoft Certified Professional (MCP)
CompTIA Network+ Certified
CompTIA A+ Certified

WORK EXPERIENCE:
AutoNation INC - Ft Lauderdale
AutoNation is the largest automotive retailer in the United States and is the leading provider of new and
pre-owned vehicles.
Jr. Network Engineer
Implementing & Configuring 300+ Cisco Routers / Voice Routers / Network Switches
Investigated IP Telephony QOS issues
Troubleshooting advance connectivity issues on MPLS WAN Links.
Including support on BGP & OSPF routing protocols
Troubleshooting of severe network issues (Tier 3+)
Support of a large Cisco-based Network, spanning 300+ WAN sites across the United States

SEBASTIAN A. ZICK
Tel. 954.304.4228
Email: Sebastian@SebastianZick.com
Website: CiscoNetwork.Engineer

IT Operations Admin
Actively monitor computer and network systems for 350+ off-site locations.
Open incidents of down/down Cisco Routers and Switches with proper escalation procedures
Troubleshoot Cisco Routers and Switches to resolve network problems
Exposed to setting up Wireless Networking & VoIP
Open incidents of MPLS and T1 Wan circuits with the corresponding carrier (AT&T, Verizon, Sprint)
Provide monitoring of backups using Data Protection Manager 2007/2010.
Handled retrieving and shipping backup tapes to off-site location.

Centuric LLC - Pompano, Fl

Centuric provides a secure environment for clients seeking a hosted solution rather than building their
own physical infrastructure
Level II Engineer
Provided technical support to over 300+ users in a corporate help-desk environment. Telephone & remote
support for Windows & other applications (PC, software, network, and network access, etc) including off-hours,
weekend and special-event coverage (software roll-outs, hardware cut-overs, etc)
In-depth troubleshooting of hardware/software issues as well as a resource for technical and corporate "how
to" questions, enterprise outage/informational alerts, and general customer service delivery, Selected duties include:
Hardware troubleshooting of LAN and WAN connectivity.
Administration and maintenance of user email and network accounts in Microsoft Active
Directory.
Software troubleshooting and usability support.
Remote operating system support services - including software pushes, patches/updates,
OS repairs, etc.
Blackberry client side support.

Convergys -Tamarac, Fl
Customer Support For Charter High Speed Internet
Convergys is a multinational corporation that provides management solutions, outsourced customer
support.
Provide support for residential cable Internet, connectivity issues, and email.
Identify and recommend merchandising, site usability and policy improvements, based on customer
feedback.
Respond and resolve in/outbound customer service inquiries and issues via telephone

CompUSA INC Pembroke Pines, FL

Lead Computer Technician
CompUSA is a leading retailer and resellers of technology products and services.

Responsible of repairing damaged units IE not booting into windows, spy ware removals, system failures.

SEBASTIAN A. ZICK
Tel. 954.304.4228
Email: Sebastian@SebastianZick.com
Website: CiscoNetwork.Engineer

Performed extensive data backups on IDE/SATA hard drive with bad sectors.
Applied updates for different applications. BIOS, Operating System, hardware updates, and software.