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The process, according to EN ISO 9000: 2000, is defined as "a set of interrelated or interacting activities
which transforms inputs into outputs"
According to Hammer, the process is "a set of activities that requires one or more inputs to provide
output, which has a value for the customer"
In summary it is a group of activities to bind and is often conditioned by many inputs from both human,
or other sources, the rule is, that each process must have an input and an output. Of course, the
process is repeatable, it's not that they took place only once and never repeated. Processes can be
divided into several different categories.
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Main Processes main processes are relate to strategic parts of the business, i.e. those whose
output is the value that satisfies the customer, i.e. those that serve to fulfill the strategic goals
of the company.
Supporting processes - these processes are complementary to the first group, their goal is to
make the main and distinct process complemented by various secondary processes.
Management processes are mostly through the whole company. These processes governing
the different activities so as to maintain consistency and logic performed by other processes.
Process classification
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According to repeatability
o repeatable processes - the procedure can be repeated several times, the same inputs
created equal output (such as serial production)
o Unique processes - a procedure usually repeat once, never approach the next
repetition identical (e.g., project creation of IS / ICT)
According to the purpose of the process
o the value creating processes - manufacturing processes, where the purpose is to
manufacture the product, or the provision of services (for example, order execution,
or the development and deployment of software components, etc.).
o the logistics - end material support value-creating processes, for example, purchase
of materials, preparation of production, distribution and more.
o Informational and coordination
According to possibility of description of the process
o clearly structured
o weakly structured
According to the process boundaries
o the Internal
o intercompany
According to the industry reference model
o the capture process reference model in the industry
o the processes in a particular company
Based on the level of process control
o ad hoc on managing the process
o on defining the level of process control
o on the management level
o the optimized level
Oprava kalkulace
neschvleno
Nov zakzka
Vytvoen kalkulace
zakzky
Kalkulace vytvoena
Schvlen
finannm
editelem
schvleno
Schvlen
technickm
editelem
schvleno
Pprava
The process always has a purpose (why it exists) bound to the target and output / product. The
individual activities then mostly arise as remarks / information / metadata. The process always has an
input and an output.
Now a few more definitions:
Processes should be named so that it is clear to recognize their initial and final state, such as
"Manufacture from materials to ensure expedition" or "product development from concept to
prototype."
Graphical Notation
There are many graphical notations according to different methodologies. You can choose between
BPMN, or others. In this article, I chose the standard view, which is named Microsoft Office Basic
Flowchart.
innost
Podmnka
Sub Proces
Start-Konec
Dokument
Data
The activity defines any operation, and processes inputs to outputs. Terms are defined in the decisionmaking activity, which is the output of one, two, or three of the options. Start-End symbols marks the
start or end of a process or sub-process. The document is marking the entry of the document, or
output to a document, i.e. the document may be required and necessary outcome in any part of the
process of an activity. Conversely, it can also be influencing element for the continuation of the
process to the next level. Data are general representations of data inputs to copy other information
systems, or databases, but also a representation of data input from the keyboard for example, a
human source.
The process is generally more appropriate to say that it is always a priority relative to other processes
and that this measure. How do you measure? It is necessary to determine the data relevant to the
proceedings, mainly static variables, such as:
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It is also appropriate to mention that every process should have a description, i.e. there should be a
table with basic information about the process, such as what is the goal of the process, what is its
purpose, who is the owner, what are the metrics and more. Such a description can be seen in the
following figure, but it is important to note that this is not a dogma, every company should be possible
to modify the description.
Id procesu
O050
Nzev procesu
Realizace objednvky
Strategick cl
Udlost
Produkt / sluba
el
Vlastnk procesu
Obchodn manaer
Zkaznk procesu
Koncov zkaznk
Metriky
Podmnky
Informan systmy /
aplikace
Dokumenty
Since it is often required that the individual processes were drawn and generally developed according
to individual roles in society, it is advisable to directly designed according to these roles. This is done
even slight modification of the entire sketch and that is divided into "Pool", a kind of tracks for each
role much like for swimmers in the pool. Thus, the process then alternate between the tracks so that
the actions, decisions, and other elements always occurred in the path/pool of the respective roles.
Conclusion
Process is always appropriate to define, since they come to light much more information, such as
descriptions of individual roles, their responsibilities, continuity roles in society- that is, who passes
what to whom, who did what to expect and more. Process modeling, on the one hand, it is no easy
task, but on the other hand will help with most activities postponed for a long time and clearly defined
these. Always apply one basic rule that would be the beginning of a new process for modeling effort
should not exaggerate and level of detail. The process should occur peacefully in the basic version and
then should be gradually develop, improve, evaluate. Should be measured and thus become
progressively more effective.
Thank you and I look forward to seeing you at the next part of this series.
In conclusion there are demonstrations in various software processes and notations for an overview: