Triple G Testing Company

Quality Manual
Master Copy
Issued to QMSR

Document No: GGG/QM

Version: C

Triple G Testing Company

GGG/QM-C

Table of Contents
Triple G Testing Profile ..................................................................................................................................3
Chapter 1. Scope ...........................................................................................................................................5
Chapter 2. Normative Reference ..................................................................................................................5
Chapter 3. Terms and Definition ...................................................................................................................5
Chapter 4. Quality Management System ......................................................................................................5
Chapter 5. Management Responsibility........................................................................................................6
Chapter 6. Resource Management ...............................................................................................................8
Chapter 7. Product Realization......................................................................................................................8
Chapter 8. Measurement, Analysis, and Improvement ................................................................................8
Annexure 1. Process Flow Chart..................................................................................................................10
Annexure 2. Organization Chart..................................................................................................................11
Annexure 3. Reference to Procedures ........................................................................................................12

Triple G Testing Company

GGG/QM-C

Triple G Testing Profile

Introduction
Triple G Testing Company, located in Alberta, Canada, is a market leader amongst organizations
performing third party civil and chemical testing. From its inception in 1958, Triple G has
thrived in meeting and exceeding customer satisfactions, and as a result been on the receiving
end of several awards locally and globally. Triple G, has ventured with major players around the
world such as Saudi Aramco, Russian Oil Company and Qatar Petroleum. In addition, Triple G
maintains close ties with local organizations within North America.
Triple G has a large arsenal of certifications including
- ISO 9001:2008 Quality Management System
- ISO 17025:2005 Testing and Calibration Laboratories
- ISO 14001:2004 Environmental Management System
- ISO 27001:2005 Information Security Management System
- OHSAS 18001:2007 Occupational Health and Safety Management System
Management System
Triple G Testing management had taken tactical decisions to implement a Quality Management
System in the year 1995, for continual improvement and customer satisfaction, alongside for
maintaining a competitive edge within the market. By taking over the Plan-Do-Check-Act
approach, Triple G has remained in compliance with the requirements of ISO 9001:2008
Triple G system is documented as:
- Quality Manual
- Procedure Manual
- Safety Manual
- Work Instructions
- Testing Procedures
- Quality Assurance Forms

_________________
Mr. Michael Newton
General Manager

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Quality Policy
It is Triple G policy to provide adequate and customer friendly electrical testing services within
North America. Triple G is committed to comply with all the legal and regulatory requirements
in order to improve the effectiveness of the quality management system. The policy is
communicated and understood within every level of the organization and is periodically
reviewed.

_________________
Mr. Michael Newton
General Manager

Revision: 3
Date: January 5, 2011
Quality Objectives

Be a global leader by the year 2015

Open up three difference branches in Middle East, Asia and Africa
Increase in resources
Increase in revenue
Expand the scope of work
Reduce customer complaints
Achieve accreditation for a calibration laboratory
Improve Quality Management System
Win the Best Company of the Year Prize
Implement a Research and Development department
Provide IBM laptops for all technicians

Revision 3
Date: January 8, 2011

Triple G Testing Company

GGG/QM-C

Chapter 1. Scope
Triple G has developed a Quality Management System in compliance with ISO 9001:2008 for all
Quality and Testing areas. The effectiveness of the system is regularly monitored, and is
continually improved on a regular basis, as per the requirements of ISO 9001:2008.
The scope of the management system covers the complete process of civil and chemical testing,
from the initial point of receiving the material till the distribution of the final test reports.
Process charts for testing procedure have been schematically developed and none of the
processes are outsourced, all conducted within Triple G Testing.
All of Clauses 6, Clause 7 and Clause 8.5.3 of ISO 9001:2008 have been excluded from the
scope of QMS.

Chapter 2. Normative Reference

ISO 9000:2005: Quality Management Systems Fundamentals and Vocabulary

Chapter 3. Terms and Definition

Auditor: An individual who is competent to conduct an Audit.
Procedure: An identified way to carry out a task.
Process: Conversion of inputs into outputs.
Non-Conformity: Any non-fulfillment of a requirement.
Corrective Action: An action to eradicate the cause of detected non conformity.
Preventive-Action: An action to eradicate the potential cause of detected non conformity.
Test Samples: Samples delivered by the client to conduct tests on.
Test Reports: Reports generated by Triple G Testing based on test results.

Chapter 4. Quality Management System

4.1 General Requirements
Triple G Testing has established and maintained the QMS and is continually monitoring the
effectiveness for continual improvement. Triple G has identified the processes required for the
QMS, and has provided the sequence and interaction of each process.
4.2.1 General
Triple G Testing documentation contains the following:
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Quality Policy
Quality Objectives
Work Instructions
Quality Manual
Documented Procedures (and Records)
Organization Chart

4.2.2 Quality Manual

Triple G Testing Quality Manual contains the following:
-

Scope of the QMS

All the clauses of ISO 9001:2008
Reference to the Documented Procedures
Interaction between processes.

4.2.3 Control of Documents

Triple G Testing has established a procedure by the name GGG/PR-01 to control the
documents as per the requirements of ISO 9001:2008
Any modifications to the documents are reviewed by the QMSR to ensure compliance with the
requirements of ISO 9001:2008
All documents provided to employees within the organization, are mirrored in the Distribution
Log.
Controlled, Un-Controlled and Obsolete documents are identified with a stamp.
4.2.4 Control of Records
Triple G has established a procedure by the name GGG/PR-02 to control the records as per
the requirements of ISO 9001:2008
Records are maintained in soft, as well as hard form within the organization.
Records are kept in a controlled environment, accessed by only approved individuals
Records are retained for 3 years, after which are destroyed.

Chapter 5. Management Responsibility

5.1 Management Commitment
Upper Management at Triple G Testing is committed into maintaining and continually improving
the QMS by:
-

Creating the Quality Policy and regularly reviewing it.

Developing the Quality Objectives and ensuring they are fulfilled.
Holding regular management meetings.
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Providing sufficient resources

5.2 Customer Focus

Triple G Testing makes sure that all the stated and unstated requirements of customers are
understood, determined and fulfilled.
5.3 Quality Policy
Triple G Testing has developed a Quality Policy, which is regularly reviewed.
Please see Annexure 1 for the current Policy
5.4 Quality Objectives
Triple G Testing develops measureable objectives for the growth of the organization on regular
intervals.
Please see Annexure 1 for the current Objectives
5.5 Responsibility Authority and Communication
Triple G has defined the responsibility and authority of all individuals working in the
organization. A Detailed list of responsibilities are provided in document GGG-RA-10.
The responsibilities of the critical personnel are identified below:
General Manager: It is the responsibility of the General Manager to overlook the QMS, to
ensure it is effective and efficient. General Manager is responsible to provide the vision, mission
and objectives alongside to provide the resources.
Civil Manager: It is the responsibility of the Civil Manager to overlook the Civil Section,
provide training to supervisors/technicians, and provide monthly progress reports.
Chemical Manager: It is the responsibility of the Chemical Manager to overlook the Chemical
Section, provide training to supervisors/technicians, and provide monthly progress reports.
QA Manager/ QMSR: It is the responsibility of the QA/QMSR to maintain the QMS,
review/update the procedures and to ensure all testing activities are in correspondence with the
requirements.
Finance Manager: It is the responsibility of the Finance Manager to maintain all the financial
aspect in terms of invoicing and purchasing.
Triple G is maintaining communication internally though monthly newsletters, company dinners
and through e-mails.
5.6 Management Review
Triple G Testing conducts Management Review meetings twice a year, to monitor the QMS.
Inputs to the meeting include:

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Audits Results
Customer Feedbacks/Complaints
Process Performance
Follow-up from previous meetings
Recommendations

Outputs of the meeting include:

-

Actions to take to improve

Allocating Resources

Records are maintained as per requirements of ISO 9001:2008

Chapter 6. Resource Management

Excluded

Chapter 7. Product Realization

Excluded

Chapter 8. Measurement, Analysis, and Improvement

8.1 General
Triple G Testing has implemented and maintained analytical methods to determine:
-

Conformity of Product
Conformity and Improvement of QMS

8.2.1 Customer Satisfaction

Triple G Testing is maintaining a method to obtain customer satisfactions. Form CS-010 is
distributed to all clients, contractors to obtain results of services provided.
Upon arrival of the form, QMSR analyzes the form and evaluates to see if Triple G has met the
satisfaction criteria.
If customer dissatisfaction is observed, corrective actions are taken by the concerned department.
Effectiveness of the corrective actions are measured, as form CS-0101 is returned back to the
client to observe increase in satisfaction.
Records of CS-0101 are maintained as per QMS requirements.

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8.2.2 Internal Audit

Triple G has established a procedure by the name GGG/PR-03 to conduct Internal Audits as
per requirements of ISO 9001:2008.
Internal Audits are performed bi-annually, by a competent/certified Internal Auditor.
Audit reports are distributed to the auditees and corrective actions are requested.
Re-Audits are conducted to verify the corrective actions.
Auditor may audit their own work.
Records are maintained as per requirements of ISO 9001:2008
8.3 Control of nonconforming product
Triple G has established a procedure by the name GGG/PR-04 for controlling of nonconforming products.
Detected non conformities are identified and evaluated.
Corrections are recommended, applied and verified
Records are maintained as per requirements of ISO 9001:2008
8.4 Analysis of Data
Triple G has established a method for collection of data for analytical purposes. The data
provides evidence of the effectiveness of the QMS, and provides clear areas of improvement, if
any. Data is collected in following formats:
-Product Conformity Reports
-Customer Satisfaction Forms
-Suppliers Feedback
-Attributes of Processes and Products
Records are maintained as per requirements of ISO 9001:2008
8.5.2 Corrective Action
Triple G has established a procedure by the name GGG/PR-05 to control the requirements of
Corrective Action as per ISO 9001:2008
Corrective action reports are generated once a non-conformity is detected within a process
Non-Conformity is detected, evaluated and corrective action is recommended.
Effectiveness of corrective action is reviewed to verify conformity.
Records are maintained as per requirements of ISO 9001:2008

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Annexure 1. Process Flow Chart

Client

Sample Receiving

Invoicing

Inspection

Storage

Testing & Report

Delivery

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Annexure 2. Organization Chart

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Annexure 3. Reference to Procedures

Procedure

Clause

Name of Document

Control of Document

4.2.2

GGG/PR-01

Control of Record

4.2.3

GGG/PR-02

Internal Audit

8.2.2

GGG/PR-03

Control of Non-Conforming Product

8.3

GGG/PR-04

Corrective Action

8.5.2

GGG/PR-05

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