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CHAPTER 3
RESULTS AND DISCUSSION
Individual and Significant Structured Interviews of HRM Graduates
Every time he teaches and the students learn cookery, baking and pastry
production, the students as well as other faculty members would always request for
additional products so that they would bring some of their baked pastries and products
home to the delight of their parents.
Student Competencies
Looking at his grades in his folder in passing, he graduated school year 20102011. The Dean of the college at that time just assumed her position , just decided to
come in to witness the graduates commencement ceremony at the PICC Summit Hall.
Sat was awarded certificate of Excellence Award. It seemed he made every grade a
challenge and opportunity to prove to himself to the saying If there is no pain, no gain
He would
advised students to continue reaching for their goals while in school, more focused on
skills needed in hospitality management and have the work-related values by heart. He
always remind his students of Sta Cecilia
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The faculty did their job in the delivery of the learning tasks employing practical
strategies to make students learn and understand by translating the theories to
practical activities.
However, there are some equipments that are lacking. Example, the
Coffee Expresso machine to develop better Baristas so they can easily qualify
when they seek employment in Starbucks, Coffee Bean and Tea Leaf and other
well known coffee shops in the Metro.
Customer Service: Communication is key to service in the industry.. One will need
to listen to the customer's order, answer customer's questions, and more. Also , one
needs great listening and speaking skills, a friendly, relaxing demeanor, courteousness
and quick service create a great dining experience for customers.
Stamina: Busy days on your feet, moving fast and carrying large trays of food are
the trademark of a good employee in the food hospitality Industry.
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Teamwork: Hospitality employees work as part of a team. One will be working with
other servers and the cooking staff to make a great dining experience. Being a team
player is essential.
Cleanliness: Nobody wants their food delivered by a slob. Being clean and neat
when serving food and drinks will help create a great first impression to the customers.
Mr. Canta was a significant person in my college life as he honed my skills to be
always alert and creative in the ultimate cooking experience of typical Filipino food from
the main dish to side dishes. He also taught the students how to do marketing and be
able to budget expenses as an essential thing to do in EVENTS Management.
All the skills developed in SCC
through the life of the PATRON Saint of the school greatly helped me in the career
path as a successful HRM graduate of Sta. Cecilia.
Were there subjects that have been neglected to sustain curiosity and interet
among HRM Graduates.?
I feel that Casino/ Gaming Management and Tour Guiding have not been given
equal attention in class due to lack of faculty members who have not been immensely
exposed during their OJT or familiarization of the business in the Industry.
Academic Year 2011-2012
Respondent 2
When she had her OJT at Pizza Hut SM North Edza Annex, one time when Ms
de Leon had her rounds to monitor their performance in the industry, she was able to
talk to her supervisor and she was so proud of her dedication for work, her adaptability
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and flexibility on some aspects of work schedules, and they were planning to absorb
her after her graduation because she was so devoted to her work and always pleasant
in dealing with customers, Pizza Hut immediately absorbed her as their employee right
after her graduation. However, she has to overcome her shyness to be more customer
oriented so that customers loyalty will be more manifested.
But I am happy that I learned to do research a very challenging work we the
graduating class has experienced!!
Another major subject as well is Bar Management wherein you will encounter
tasting and drinking all kinds of liquor and liqueur from wine, beers, vodka, gin etc. And
at the end, we will be making our own concoction or our own recipe of a unique ladies
drink or an innovative mix while dancing and performing our own flair-tending routines
together with a techno- music. That made us sway to our delight! It was really exciting!!
To all students who wants to pursue a degree in HRM. Enjoy the moment and
learn from it. Do not be afraid of mistakes as it will teach us a lot in the future. I once
planned to be an accountant but then my exam result was not up to their standard I
have to choose another course then my brother told me to get HRM as it's in demand
nowadays. And I never regret taking up this course and now almost 5 years working in
the industry . Thanks to Sta Cecilia for the memorable experience!
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Dr. Macatulad who handled their research was happy that the class was able to
defend their research as scheduled in the month of February due to weekly
consultation with her regarding previous comments and correction on their statistical
interpretation and format of their manuscript.
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The schoolyear 2012-2013 was the first year that Dr. Macatulad handled
research in the five colleges, Education, Business Administration, Hotel and restaurant
Management and Information Technology.
Initially, research was painstakingly developed to students and took a lot of
effort, strategies and techniques to make the students easily understand what is true
research. Their research skills need to be developed and strengthened. Every student
really found it difficult but there are always the easy way to thresh out the problem.
Research was taught for two(2) semesters. Chapter 1 The Problem and review of
Related Literature and Chapter 2 Method together with the title and the tool for the
research questionnaire included.
Chapter 3 Results and Discussion and Chapter 4 Summary, Conclusion and
recommendation plus Oral defense for the 2nd semester.
During the first semester, the students were made to do research in the
Computer Laboratory 1 scheduled by the I.T technician. All the students were excited to
do good research for the first time. During the semestral break sometime in November ,
2013, a Ph.D student of De La Salle Araneta University and part-time instructor from
a public school, a teacher in Mathematics was invited to discuss with all 4 research
classes in the four departments in college the statistical treatment of data applicable
to the statement of the problem formulated by the group congruent to their research
title.
Jaysons group exercised punctuality in coming to his research class, a good
natured man who works well with his classmates particularly the ladies. He speaks
softly, does not raise his voice when angry and he practiced good time management
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which often requires him to prioritize and re-prioritize as things come up unexpectedly.
Having good time management skills also means that he is able to deal with the
problem of revisions/changes in their group research. instead of suddenly finding
oneself in a crisis.
He has also NCII Tesda Certificate.
TESDA NCII
NCII Food and Beverage 2011 ; 2012
After graduation, he was taken in first at New World Hotel as room attendant.
After his graduation in March, he applied and was employed in a matter of two months.
His second employment is in the Diamond Hotel where he handles the same position
as room attendant. He makes sure that cleanliness of the rooms in the hotel is
maintained and performs the following tasks:
Checks that rooms have been vacated before cleaning
Make beds daily and change bed linens
Vacuum carpets and upholstery
Clean bathrooms and supply with fresh towels and toiletries
Check and restock tea, coffee, sugar, milk, and minibar supplies
Make sure that television, radios, lights , and airconditioning equipment are
working
Report to a supervisor, if articles are left behind by guests , If there is damage
to rooms or if any items appear to have been stolen.
Take laundry and dry cleaning orders from guests.
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Working conditions and hours vary greatly, depending on where the room
attendant work. The work is not usually physically demanding, but lifting,
carrying and bending are involved.
Personal Requirements:
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very flexible, willing to work under pressure. She is hardworking, eager to learn new
things, creative and innovative when it comes to honing her culinary and baking skills.
Her subject in International Cookery obtained the highest grade point average of
Outstanding. She earned for herself the following TESDA certificates
Bread & Pastry Production NCII
Bartending NCII
Food & Beverage Service = NCII
Housekeeping NCII
When you were a student, you were active in leading events in school with the class
in the events management like the celebration of Teachers Day which the school
annually celebrates. Were you happy and satisfied with the outcome of events?
She said Sometimes immaterial labour is bundled with the notion of affective
labour, which is often unacknowledged but is fundamentally important in our school
community cause I believe that Sta. Cecilia College and its people have high
community spirit.
What do you mean?
When work is accompanied with love for the work , feeling of satisfaction
surpassed the effort extended for the work.
I think what we were specifically interested in as students is the kind of work
that takes place in the planning of events which is extremely necessary, but is not
valued by some and always falls through cracks. For example, a couple of years ago,
the HRM department volunteered to help for the Teachers Day celebration. Involved
here are the core leaders of the different year level officersof HRM. A consensus has
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to be decided on who is to help in the event. They chose Ms. Alexandra Jane Pamat
as she had extensive experience with the Balanlay , Ramielyn, and Sta Cecilia College
Catering Event . Moreover her experience in OJT at Elan Hotel Modern in the
Purchasing Department and Kitchen department greatly helped to make the event
organized, systematic and fast as time constraint became a problem. This is in
connection with the Teachers Day celebration Dec. 5, 2013. HRM department together
with assigned heads in the Basic department
shows the
community spirit was on process..Nevertheless this sort of work that we in the school
community often perform for one another is really important. Time/Support creates the
possibility for this type of help to be compensated in terms of appreciation and
camaraderie, not necessarily by the actual person who requested the help, and
certainly not in money, but through the system of Community spirit itself. This is
important . Everybody was on the move so cooperation, collaboration and heads were
turning to make the preparation finally approved. The venue was the space infront of
the canteen . It has simplified the occasion eat together or what they refer to the
Boodle fight The Food served were typical Filipino food, fried tilapia, bagoong, green
mangoes cut into small pieces and adobong baboy with inihaw na talong. Serving the
teachers were done by the HRM students. A short program was prepared to give tribute
to the teachers with a short message from the Chief Operation Officer, Engr. Erwinson
B. Atanacio. Annually, the student and the administration give importance to the
teachers of Sta Cecilia. Most often than not the HRM Department usually houlder the
responsibility in the preparation and the service done while teachers partake of the
food.
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course is for people like me who are in love with food, good places, and
yearn for a fulfilling and interesting career, whether locally or internationally. This is for
the people who dream high, work hard and want to explore the world in all it's
goodness as you also have a chance to travel if you are assigned to a cruise ship.
Experience with the Industry
What subject in your course fascinates you to explore further the work skills you
have practiced in school?
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Castillian Carriage and Tour Services- Sta. Clara St. Intramuros, Manila
Tourist Guide
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Fusion Haven Bistro Timog Avenue corner Tomas Morato, Quezon City
CATFABS, Pasay City = Fruit and Vegetable Carving Jan. 27, 2012
Special Awards
Academic Excellence Award March 25, 2011
Academic Excellence Award March 31, Deans Lister June 28, 2013
Outstanding in Academic Excellence Awards March 31, 2014
Respondent 6
Dianne Bizares Zabala 21 years old
Shift Supervisor of Coffee Bean and Tea Leaf- June 2014
1st position Full time Barista
Patience, perseverance, dedication and commitment in your chosen field plays
vital role in succeeding HRM. Most of all, I learned that it is not what you get in the four
cornered classroom but it is how you apply the knowledge you learned in your daily
existence as stated to her course coordinator when she was interviewed-
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Tell me your school experiences in the classroom and in the industry that left a
mark to you as an HRM graduate of Sta Cecilia College just after a month after
graduation, May 2014.
The most difficult subject for me was thesis or research, from thesis title approval up to
the defense is tough and one lacks sleep that often results to have big eyebags, In my
batch I believe there are no students who failed, all of our batch passed. Our professor
who happens to be our college Dean was really strict and serious about the output of
our research.
Another difficult subject in HRM were accounting and math --- both involve
numbers which reflect that I am not really a fan of anything that pertains to calculations.
As for the enjoyable parts, I really loved the subjects that are related to mixing coffee
and cooking.
There are usually numerous clubs/ organization where we join on campus,
where I find one and offer ones services and take part in meetings that will help me to
develop additional transferable skills that will make me a valuable asset in the job
market. Taking on leadership roles on campus is something employers love to see on a
resume.
Work and Ethical Values Needed to Perform well -Get to Know Your Staff
Assisting staff in work or participating in some collaborative research will help one
develop professional working relationships with them. Not only one learns a whole lot
about what they do, one
recommendations for future jobs or graduate programs one may be applying to.
Certification Passed
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Espresso Machine in the mixing of Coffee thus the skills of graduates inclined to
be Barista are not fully skillful.
How traits and competency skills and other related employment
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Management
Introduction to
Hospitality
&Tourism
Management
Analytical Skills
Interpersonal
Hospitality &
Understanding
operational and
marketing
concepts
and enhancing
interpersonal
communication
and
sales skills.
Demonstrate a
Scope,
clear
components,
understanding of development
the Hospitality
and
Industry
future of the
hospitality
industry.
Background
on industry
structure;
overview of
specialized areas
relating to the
management of
food
service, lodging,
and
travel
operations.
Using numerical
ideas and
techniques
Forecasting &
Budgeting
Problem-Solving
skills
Critical
Reflective
thinking
Ethical Behavior
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Tourism Ethics
Hospitality Specific skills
Fundamental curriculum related
Fundamental
Case Studies,
Curriculum
lab
related skills
work, research,
field trips,
feasibility
studies,
economic
impact
studies,
SeminarPortfolio
Assessments
Internships,
Practicum, Work
Experience,
Seminar
industry
experience
Guest Lectures
skills
Experimental
learning &
application
Experience
based
learning
&application
Understand
current
issues and
practices
in the hospitality
industry
Understand
marketing
concepts &
apply hospitality
marketing
fundamentals.
Understand and
apply
Hospitality
Promotion, sales,
and
Using the
marketing
mix,
communication
principles and
objectives,
selling and
merchandising,
advertising and
promotion,
analyzing
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advertising
techniques
Finance
Hospitality
Managerial
Accounting
Understand and
apply
accounting data
Information
Technology
Hospitality
Computer
Applications
Demonstrate
skillful
use of IT for
processing and
communicating
information in
the
hospitality
industry.
Demonstrate a
clear
understanding of
the
principles of
food
fabrication,
the
communication
process,
developing an
integrated
marketing
communications
program.
Use of
accounting data
for decision
making in
hospitality
industries,
including ratio
analysis, costing,
profit analysis,
and seasonal
forecasting
Basics of
hardware and
software
technology,
computer
networks and
the Internet, and
learn
how to use
Microsoft
office suite
applications.
Problems
procedures,
maintenance,
safety
training,
regulatory
requirements,
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production,
nutrition,
safety, quality,
services,
purchasing,
cost controls,
and
critical issues.
Beverage
Management
Identify types of
beverages and
demonstrate
knowledge of
beverage
management
food
service
sanitation
certification,
food
quality, service,
food
products,
commercial
equipment,
operation of food
marketing,
selection of
foods to meet
the food service
needs,
knowledge of
food
service
nutrition
relating to
customer
and operator
needs and
requirements in
food service
operations, and
knowledge of
commercial &
contract
food service.
Identification,
origin,
production, and
availability of
beverages.
Emphasis
on the buying,
pricing,
control, storage,
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Events
Event
Management;
Meeting,
Convention &
Event
Management;
Special Events
and conference
planning
Develop event,
meetings,
convention
& conference
management
skills
Catering and
banqueting
management
Learn and
demonstrate
catering
and banqueting
functions and
skills
promotion, and
selling
of beverages in
the
hospitality
industry.
Project
scheduling and
planning and
programming an
actual
event including
its
inception, site
selection,
contract
negotiations,
selecting
suppliers,
obtaining
sponsorships,
and
budgeting,
developing
goals, objectives,
and
evaluation
techniques
related to these
events
Analysis and
evaluation of
food and
beverage
systems in
catering
operations.
Emphasis on
planning,
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Lodging
Rooms Division
Management;
Hotel
Management;
Advanced Hotel
Management
Hotel
Supervision;
Hotel
Operations;
Seminar: Resort
Management.
Introduction to
Travel &
Tourism;
Tourism Policy &
coordinating and
improving
operations.
Plan and
organize large
on-and-offcampus
activities.
Understand the
skills
different
development in
functional
employee
areas of hotels,
selection,
&
room sales
resorts such as
forecasting,
front
labor production,
desk,
employee
housekeeping,
staffing,
rooms division,
employee
guest
scheduling,
services and
and
develop
departmental
managerial and
budgeting and
supervisory skills diagnosing,
analyzing
and providing
resolution of
complex
hotel business
situations,
emphasizing
practical
problem
solving skills and
strategic
management.
Understand the
Social,
overall tourism
economic, and
phenomenon
environmental
and
dimensions of
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Planning;
Travel Agency
and Tour
Operation; Tour
Operations
Management;
Seminar: World
Wide
Destinations
develop
management
competencies in
travel & tourism
tourism,
trends, operation
and
management
practices
of travel
agencies and
tour operators,
and
knowledge of
computerized
reservation
systems
and tour
development,
geography of
tourist
demand, supply
and
transportation,
and
destinations.
The reasons why traits and competency skills should integrated into the curriculum
are that:
It acknowledges the role of higher education in preparing students for life and
learning rather than simply for employment (Raybould& Wilkins, 2006). Most
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students, to work in the hotel industry. Employers benefit from cost savings and using
manpower flexibly. It seems almost certain that employers will continue using student
workers in the hotel industry.
Part-timers are generally known as part of the flexible workforce in the
employment market. Flexible working provides cost savings and other benefits that
encourage employers to reduce their full-time head count by using a variety of
outsourced, subcontracted and part-time options which are available ( Lai and Baum,
2005). Fluctuating demand is one of features of the hotel labour market. Since there is
variation in demand in hotel operations, employing part-timers allows employers utilize
their manpower flexibly.
Managers in the industry during visits to the industry agree that part-timers are
very important to hotels, and they also think hotels need part-timers who can save
costs. All managers think that part timers, as a human resource, are very important to
hotels, especially for banquets and catering, which have fluctuating demand
characteristics.
Therefore, the researcher needs to consider impact of this on labor markets in
hospitality. Both students and school educators need to pay more attention on the
impact of education in terms of academic performance.
Another recent major development that affects the tourism and hospitality
program offering is the implementation of the K-12 program. This is an opportunity for
the priority being given to tourism, with it being viewed as the engine to economic
growth and job creation, to find its way in the elementary and high school education
system. Tourism and hospitality orientation can be injected in various subjects, as well
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as inclusion of skills that would develop students aptitude in tourism and hospitality
education. These high schools which are able to develop their curriculum as such can
serve as feeder schools of tourism and hospitality management colleges and
universities. In order to fill the gaps between supply and demand especially for critical
skills in tourism manpower as per the projections for the Philippine tourism industry in
the forthcoming years, undergraduate higher education tourism programs in the country
should be one that is geared toward occupational preparation. This would imply a
vocational focus where sector specific technical skills are honed in the students.
However, more than tourism career development where students are prepared
primarily for employment, higher education in tourism should likewise provide
knowledge and skills that would make one a well rounded graduate.
Aside from honing craft based skills that shall enable graduates to perform job
requirements efficiently, the tourism program must provide the necessary preparation
for graduates to take responsibility for stewardship of the industry.
This position is consistent with that of other authors who believe that tourism
education must prepare the student for more than just employment noting that there is
a need to balance the liberal and vocational aspects of tourism education to eventually
have students who are broadly educated, knowledgeable about and responsible in
tourism development as well as occupationally functional in tourism (Inui, Wheeler and
Lankford, 2006; Lewis, 2005;Stuart-Hoyle, 2003).