Chapter 1 Assignment : Introduction to

Management and Organizations

1. Explain how managers differ from non-managerial employees.
Managers are employees who works with and through other people by
coordinating and integrating their work activities in order to accomplish
organizational goals
2. Discuss how to classify managers in organizations
First-line Managers Are at the lowest level of management and manage the
work of non-managerial employees.Middle Managers Manage the work of
first-line managers.Top Managers Are responsible for making organizationwide decisions and establishing plans and goals that affect the entire
organization
3. Define management
(Efficiency)Getting the most output for the least inputs and
(Effectiveness)Attaining organizational goals
4. Explain why efficiency and effectiveness are important to management
efficiency provides low resource waste and effectiveness provides high goal
attainment
5. Describe the four functions of management
Planning;Defining goals, establishing strategies to achieve goals, developing
plans to integrate and coordinate activities.Organizing;Arranging work to
accomplish organizational goals.Leading;Working with and through people to
accomplish goals.Controlling;Monitoring, comparing, and correcting the work
6. Explain Mintzberg's management roles
Interpersonal Roles;Figurehead,Leader,Liaison.Informational
Roles;Monitor,Disseminator,Spokesperson.Decisional Roles;Disturbance
handler,Resource allocator,Negotiator.
7. Describe Katz's three essential managerial skills and how the importance of
these skills changes depending on managerial level.
Research by Robert L. Katz concluded that managers needed three essential
skills. These are technical skills, human skills, and conceptual skills. Technical
skills are the job-specific knowledge and techniques needed to perform
specific tasks proficiently. Human skills involve the ability to work well with
other people both individually and in a group. Conceptual skills are the skills
managers use to think and to conceptualize about abstract and complex

situations.Technical skills tend to be more important for lower-level

managers. This is because lower-level managers typically manage employees
who use tools and techniques to produce the organization's products and
services.Human skills are equally important at all levels of management,
because all managers must deal directly with people.Conceptual skills are
most important at top levels of management. Managers at top levels must
use conceptual skills to see the organization as a whole, to understand the
relationships among various subunits, and to visualize how the organization
fits into its broader environment.
8. Describe the characteristics of an organization.
A deliberate arrangement of people to accomplish some specific purpose
(that individuals independently could not accomplish alone).
9. Explain how the concept of an organization is changing.
when it is dynamic, flexible, skills-focused, works on defines tasks, team
oriented, customer oriented, employees participate in decision making, work
anywhere anytime.
10.
Describe the current trends and issues facing managers
Globalization,Ethics,Workforce Diversity,Entrepreneurship,Ebusiness,Knowledge Management,Learning Organizations,Quality
Management.
11.
Explain why customer service and innovation are important to the
manager's job
The Increasing Importance of Customers
Customers: the reason that organizations existm,managing customer
relationships is the responsibility of all managers and employees.Consistent
high quality customer service is essential for survival.Innovation,Doing things
differently, exploring new territory, and taking risks,Managers should
encourage employees to be aware of and act on opportunities for innovation.
12.
Explain the universality of management concept
The universality of management,Good management is needed in all
organizations
13.
Discuss why an understanding of management is important even if you
don't plan to be a manager.
The Value of Studying Management;The universality of management,Good
management is needed in all organizations.The reality of work Employees
either manage or are managed.Rewards and challenges of being a manager
Management offers challenging, exciting and creative opportunities for

meaningful and fulfilling work.Successful managers receive significant

monetary rewards for their efforts.