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1. First step is to find invoiced sales order against which return order is getting created.\
2 .You can see above sales order which has quantity 1 which is already delivered to the
customer and invoice is also generated for the same.
3. Sometimes due to incorrect items received or due to some defects in the item, customer want
to return it to the company.
4. Before returning the items, we need to create a return order in AX for proper financial and
inventory updation in the system.
Note: Sales order should be in invoiced state to create return order.
5. Go to Sales and marketing --> Common --> Return orders--> All return orders
6. Click on Return order button (Marked red above) to create new return order.
Note: The invoices posted against the customer will come in the find sales order form. We can
select one or multiple invoices and in each invoice, we can select one or multiple lines which will
come in the return order.
10. We can also edit the quantity in the particular line in case we don't want full return.
11. We can also specify the reason code for correction in the invoice which we are selecting.
12. Click ok.
13. You can see a line will get created in the return order with negative quantity as we are going
to receive item back.
Print Return order
14. Now the next step is to print the return order which is then send to the customer. The RMA
number is printed in the return report as well as the return reason code if it is mandatory. It tells
the customer that the company is agreed to receive the mentioned items with the quantity
specified.
Note:
Disposition code: We specify the codes in the system against the list of actions which we are
going to perform with the inventory received and with the customers.
18. Enter the disposition code--> Click ok.
20. Click on Auto-create. (It avails the quantity per item for registration)
21. Click on Post all. (It will register the quantity in the system)
22. Once done, the Receipt status goes to "Registered" for the items. (See below)
23. Close the registration form as the return items are now registered in the system.
Note: After the registration, the return status of the return order changes to "Open"
Acknowledgement
24. Once items are received back, its time to send the acknowledgment to the customer.
25. Print the Acknowledgment and send it to the customer as a confirmation for the items
received by the company.
26. Now the next step in the return order is to post the packing slip.
Note: Packing slip will get posted in the return order in order to register the financial impact of
the received items in the system.
30. You can see order in Delivered state as packing slip is already posted for the return sales
order from the return order form.
31. Select the order and click on Edit.