Chcac318b Work Effectively With Older People TMG

CHCAC318B
Work effectively
with older people
Trainers Marking Guide
CHCAC318B Work effectively with older people

Trainers Marking Guide
Author: John Bailey
Copyright
Text copyright 2010, 2013 by J.N.Bailey
Illustration, layout and design copyright 2010, 2013 by J.N.Bailey.
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should be directed in the first instance to the publisher at the address below.
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Disclaimer
All reasonable efforts have been made to ensure the quality and accuracy of
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Published in Australia by:

J.N.Bailey
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Australia
Document Name:
CHCAC318B Work effectively with older people TMG
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CHCAC318B Work effectively with

older people
Contents
PERFORMANCE CRITERIA ................................................................................................................................. 4
ASSESSMENT RECORD ...................................................................................................................................... 7
ASSESSMENT MATRIX ...................................................................................................................................... 8
SHORT QUESTIONS ANSWER SHEET ............................................................................................................ 10
PORTFOLIO INSTRUCTIONS - TRAINER............................................................................................................ 16
PORTFOLIO ASSESSMENT MARKING FORM .................................................................................................... 18
LEARNERS UNDERPINNING KNOWLEDGE ....................................................................................................... 23
PORTFOLIO FEEDBACK TO LEARNER: .............................................................................................................. 24
PRACTICAL INSTRUCTIONS - TRAINER ............................................................................................................ 25
PRACTICAL ASSESSMENT MARKING FORM..................................................................................................... 26
LEARNERS UNDERPINNING KNOWLEDGE ....................................................................................................... 31
PRACTICAL FEEDBACK TO LEARNER: ............................................................................................................... 32
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Performance Criteria
1.
2.
3.
4.
Apply understanding of the structure and profile of the

residential aged care sector.
1.1
Conduct work that reflects an understanding of the key issues facing

older people and their carer/s.
1.2
Conduct work that reflects an understanding of the current

philosophies of service delivery in the sector.
1.3
Recognise the impact of ageing demographics on funding and service

delivery models.
1.4
Conduct work that reflects an understanding of current legislation.
Apply understanding of the home and community care

sector.
2.1
Demonstrate broad knowledge of policy and programs such as

HACC, DVA and Government community care directions.
2.2
Comply with duty of care implementation in home and community

settings and worker roles.
2.3
Demonstrate broad knowledge of ageing in place.
Demonstrate commitment to the philosophy of positive

ageing.
3.1
Take into account personal values and attitudes when planning and
implementing work activities.
3.2
Recognise and manage ageist attitudes through the support of the

appropriate person.
3.3
Recognise the impact of changing expectations of clients, their family

and the wider community in relation to service delivery.
3.4
Conduct work that reflects an understanding of the individuality of

ageing.
3.5
Conduct work that minimises the effects of stereotypical attitudes and

myths on the older person.
Apply understanding of the physical and psychosocial

aspects of ageing.
4.1
Outline strategies that the older person may adopt to promote healthy
lifestyle practices.
4.2
Take into account physical changes associated with ageing when

delivering services.
4.3
Recognise and accommodate the older persons interests and life

activities when delivering services.
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4.4
5.
6.
7.
Assist the older person to recognise the impact physical changes

associated with ageing may have on their activities of living.
Apply understanding of changes associated with ageing.

5.1
Take into account physical changes associated with ageing when

5.2
Apply knowledge of common problems associated with ageing when

5.3
Assist the older person to recognise the impact that changes

associated with ageing may have on their activities of living.
5.4
Communicate situations of risk or potential risk associated with

ageing to the older person.
Support the rights and interests of the older person.

6.1
Encourage and support the older person and/or their advocate/s to be

aware of their rights and responsibilities.
6.2
Conduct work that demonstrates a commitment to access and equity

principles.
6.3
Adopt strategies to empower the older person and/or their advocate/s

in regard to their service requirements.
6.4
Provide information to the older person and/or their advocate/s to

facilitate choice in their decision-making.
6.5
Recognise and report to an appropriate person when an older

persons rights are not being upheld.
6.6
Provide services regardless of diversity of race or cultural, spiritual, or

sexual preferences.
6.7
Provide information to the older person and/or their advocate/s

regarding mechanisms for lodging complaints.
6.8
Identify indicators of elder abuse and respond appropriately in line

with organisation guidelines.
Support the older person who is experiencing loss and

grief.
7.1
Recognise signs that older person is experiencing grief and report to

appropriate person.
7.2
Use appropriate communication strategies when older person is

expressing their fears and other emotions associated with loss and
grief.
7.3
Provide older person and/or their support network with information

regarding relevant support services as required.
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8.
Deliver services within a quality framework.

8.1
Identify key aspects of the quality framework and how they link
together.
8.2
Demonstrate understanding of regulatory/ accreditation quality

standards in relation to delivery of services.
8.3
Ensure work practices reflect the organisations policies and

procedures.
8.4
Complete documentation that feeds into the quality system.
8.5
Participate in quality improvement activities.
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Assessment Record
Learner Name:
Assessor Name:
Location:
Date:
CHCAC318B. Work effectively with older people

Circle answer
The
Learners
written
assessment questions were:
Satisfactory
Not Yet Satisfactory
The
Learners
content was:
portfolio
Satisfactory
The
Learners
performance was:
practical
Satisfactory
The Learners overall result

was:
Competent
Not Yet Competent
Comments
Learners Signature:
Date:
Assessors Signature:
Date:
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Assessment Matrix
Question
Questions Matrix
1.
1.1
2.
1.1
3.
1.2
4.
2.1
5.
2.1
6.
2.2
7.
2.3
8.
3.1
9.
3.1
10.
3.2, 6.5, 7.1
11.
3.5
12.
4.1
13.
4.2, 4.3, 5.1
14.
5.2
15.
4.4, 5.3, 5.4
16.
6.1
17.
6.1
18.
6.2
19.
6.3
20.
6.5
21.
6.6
22.
6.7
23.
6.8
24.
7.1, 7.2, 7.3
25.
7.1, 7.3
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Project Matrix
Task
PC
Portfolio
1.3, 1.4, 2.1, 4.1-4.4, 6.1-6.8
Practical
8.1-8.5
PC
Performance Criteria
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Short Questions Answer Sheet

Briefly answer the questions below in the spaces provided.
MULTIPLE CHOICE
Circle the correct answer.
TRUE OR FALSE
Circle the correct answer.
1. When working within the aged care sector you may be working with
older people who: PC 1.1
a) Live in residential aged care environments
b) Live in the community
c) May not yet use aged care services but are considering it
d) All of the above
2. When working with older people you need to be aware of issues that
may arise as a person ages. List three issues that older people may
face in their life:
PC 1.1: Responses may include:
Changes to physical processes
Changes in cognitive functions e.g. dementia
Social interaction
Role and family relationships
Living arrangements
Level of independence
Loss and grief
Family carer issues
Societal attitudes and expectations
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3. Give two (2) examples of current philosophies of service delivery in the

aged care sector:
Changing societal expectations (consumerism)
Changing political context (policies and initiatives)
Changing economic context
Impact of ageing demographics
4. What does the HACC Program stand for and what is its purpose?
The HACC (Home and Community Care) Program provides services
such as domestic assistance, personal care as well as professional
allied health care and nursing services, in order to support older
Australians, younger people with a disability and their carers to be more
independent at home and in the community and to reduce the potential
or inappropriate need for admission to residential care.
5. What does DVA stand for and what is its purpose?

Department of Veterans Affairs Volunteer association providing
support to people who have made the transition from the forces into
civilian life, offering a welfare, pension and advocacy advice service
free of charge
6. Give an example when you may be required to discharge the duty of

care in order to protect a person from harming themselves or from
harming others:
PC 2.2: Responses may include but not limited to:
If you need to physicalyl restrain a person who is cognitively impaired
and has an open wound. This is to prevent them from dripping blood
around the facility
7. What does the term aging in place mean?

PC 2.3: Responses may include: that people have the opportunity and
the ability to live in ones home, wherever that may be, for as long and
comfortably as possible
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8. What does the positive ageing philosophy mean?

PC 3.1: Responses may include: it is a philosophy that recognises that
some things make for a healthier, happier life, no matter what your age.
Such as a sense of community, family, friends, being able to give and to
receive, a home of your own choosing, being able to make good
decisions, practical support when you need it
9.
Use the words in the table below to complete the following sentence.
people
values
attitudes
PC 3.1: When planning and implementing work activities with older

______________ (people) you need to take into consideration peoples
personal ______________ (values) and _______________ (attitudes).
10. Give three (3) examples of people you can ask for support from when
managing ageist attitudes:
PC 3.2, 6.5, 7.1: Responses may include:
Supervisor
Member of senior management
Colleagues
Carers
Health professionals
External agencies
Law enforcement officer
11. When working with older people you need to work in a way that
minimises the effects of stereotypical attitudes on the person.
PC 3.5: True
12. Give an example of a suggestion you could give to an older person that
would promote a healthy lifestyle practice:
PC 4.1: Trainer to advise
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13. When delivering aged care services you need to: PC 4.2, 4.3, 5.1
a) Take into account the physical changes of the person
b) Already be a user of aged care services yourself
c) Recognise the persons interests and life activities
d) Both a) and c)
14. Give an example of when you have been working with an older person
and he/she has had an age-related problem you have had to help
him/her work through. What was the problem and how did your
knowledge of the age related problem help in this situation?
15. Give an example where you have had to help an older person to realise
that certain changes associated with ageing may have an impact on
their daily activities. Were there any risks or potential risks you had to
communicate to the person?
PC 4.4, 5.3, 5.4: Trainer to advise
16. Give four (4) examples of the rights that older people have that you
should encourage older people and their advocates to be aware of:
Privacy
Confidentiality
Dignity
Freedom of association
Informed choice
To lodge a complaint
Right to express ideas and opinions
To an agreed standard of care
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17. List three (3) sources of information where you can find details on the
rights of older people:
Residential care manual
Aged Care Act
Industry and organisation service standards
Industry and organisation codes of practice and ethics
Accreditation standards
International and national charters
Organisation policy and procedure
18. Access and equity principles may include: PC 6.2

a) Creation of a client orientated culture
b) Non-discriminatory approach to all individuals
c) Respect for individual services
d) None of the above
e) All of the above
19. Give an example how you could empower an older person in regard to
their service requirements:
PC 6.3: Responses may include but are not exclusive to:
Ensuring theyre aware of their rights and entitlements
20. What would you do if an older persons rights are not being upheld? PC
6.5:
a) Do nothing and let the person try to deal with the situation on
their own
b) Try to remedy the situation yourself
c) Report the situation to an appropriate person
d) Both a) and b)
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21. When providing services to older people you would alter the service
depending on their race, spiritual or sexual preferences.
PC 6.6: True
22. Outline the procedures a person would need to follow to lodge a

complaint for your workplace:
23. When working with older people, how would you be able to see signs of
elder abuse? PC 6.8
a) From various physical indicators
b) From various behavioural indicators
c) Indicators from the family/care giver
d) All of the above
24. Give an example of a time you had to use appropriate communication

strategies when an older person you were working with showed signs of
fear and other emotions associated with grief. What happened and how
did you help support the person who was experiencing loss and grief?
PC 7.1, 7.2, 7.3: Trainer to advise
25. When you are supporting an older person who is experiencing loss and
grief what can you do? PC 7.1, 7.3
a) Report the situation to an appropriate person
b) Let the person work through their grief alone
c) Provide the person with information where they can receive
relevant support services
d) Both a) and c)
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Portfolio Instructions - Trainer

Portfolio Instructions - Trainer
In the students portfolio instructions, the criteria required as evidence for their portfolio is
clearly listed according to performance criteria for that unit. It is suggested that the student
clearly reads and defines each point and includes all relevant documentation in their
portfolio.
The following performance criteria is required: 1.3, 1.4, 2.1, 4.1-4.4, 6.1-6.8
All portfolio contents must be organized in a logical sequence.
The information included in the portfolio should be typed and presented in a neat and tidy
manner.
Apply understanding of the structure and profile of the residential aged care sector.
Write an essay of 1000 words explaining the impact the ageing population in Australia
has on funding and service delivery models. Include in your answer any recent changes
or amendments to legislation relating to the aged care sector
Apply understanding of the home and community care sector.
What does HACC and DVA stand for? What groups do they represent and what is their
purpose?
Outline other community care directions that exist in your local area
Apply understanding of the physical and psychosocial aspects of ageing.
You are a care worker who supports George with domestic duties, gardening and cooking.
George is 80 years old and lives alone but is still very fit and active. He regularly plays
lawn bowls and also likes to take walks around the local park. However recently one of
Georges best friends became ill and has been in hospital for a couple of months. He was
the person who George would meet up for their daily and weekly exercise. Since John has
been in hospital George has been a little sad and hasnt felt like going out of the house. As
a result he has become a little stiff, hasnt been sleeping very well and is a little agitated as
he is bored of reading books and watching television. George says he feels guilty that he
can still go out and walk and play bowls but his friend John cant and this is why hed prefer
not to go. You feel that George should still be taking part in his physical activities and
really want to try to encourage him to do so, even if he does it alone or finds another
person to join.
Outline the steps you would take to help George understand that for his own health and
wellbeing he should continue his normal healthy lifestyle. Consider the performance
criteria below when writing your responses.
Outline strategies that the older person may adopt to promote healthy lifestyle practices.
Take into account physical changes associated with ageing when delivering services.
Recognise and accommodate the older persons interests and life activities when
Assist the older person to recognise the impact physical changes associated with
ageing may have on their activities of living.
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Support the rights and interests of the older person.

Mary has recently moved into an aged care facility. Mary is not very mobile and can only
walk short distances around her room and living areas. When she goes to town or to
church she uses a wheelchair. Prior to moving to the rest home Mary was told that all
transport would be made available to accommodate her activities including shopping,
visiting friends/relatives, church services etc. However, when Mary requested transport to
her grandsons christening on a Sunday afternoon she was told that it wasnt possible as it
was a special occasion and not a day-to-day activity. She was also told that the church
where the ceremony was being held was on the other side of the city and there wouldnt be
an available van to take here there on a busy Sunday afternoon anyway. As Mary has her
wheelchair, her family members are unable to transport her as their vehicles cant
accommodate the chair. Mary is very distressed and has come to you for advice. She
feels that it is her right to have transport when she requests it, especially as she gave one
months advanced notice. She feels that if the aged care facility does not have an available
van they should make arrangements to organize another method of transport for Mary.
What would you do in this situation to support the rights and interests of Mary? Consider
the performance criteria below when writing your responses.
Encourage and support the older person and/or their advocate/s to be aware of their
rights and responsibilities.
Conduct work that demonstrates a commitment to access and equity principles.

Adopt strategies to empower the older person and/or their advocate/s in regard to their
service requirements.
Provide information to the older person and/or their advocate/s to facilitate choice in
their decision-making.
Recognise and report to an appropriate person when an older persons rights are not
being upheld.
Resources required for Portfolio
Access to appropriate workplace where assessment can take place

Simulation of realistic workplace setting for assessment
Relevant organizational policy, protocols and procedures
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Portfolio Assessment Marking Form

S = Satisfactory
NYS = Not Yet Satisfactory

Please tick column
Apply understanding of the

structure and profile of the
1.1
Conduct
work
that
reflects an understanding
of the key issues facing
older people and their
carer/s.
1.2
Conduct
work
that
of
the
current
philosophies of service
delivery in the sector.
1.3
Recognise the impact of

ageing demographics on
funding
and
service
delivery models.
1.4
Conduct
work
that
of current legislation.
NYS
NA
NA =Not Assessed
Comments/Observations

home and community care
sector.
2.1
Demonstrate
broad
knowledge of policy and
programs such as HACC,
DVA and Government
community
care
directions.
2.2
Comply with duty of care

implementation in home
and community settings
and worker roles.
2.3
Demonstrate
broad
knowledge of ageing in
place.
Demonstrate commitment to
the philosophy of positive
ageing.
3.1
Take
into
account
personal values and
attitudes when planning
and implementing work
activities.
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3.2
Recognise and manage

ageist attitudes through
the support of the
appropriate person.
3.3

changing expectations of
clients, their family and
the wider community in
relation
to
service
delivery.
3.4
Conduct
work
that
of the individuality of
ageing.
3.5
Conduct
work
that
minimises the effects of
stereotypical
attitudes
and myths on the older
person.

physical and psychosocial
aspects of ageing.
4.1
Outline strategies that

the older person may
adopt to promote healthy
4.2
Take
into
account
physical
changes
associated with ageing
when delivering services.
4.3
Recognise
and
accommodate the older
persons interests and life
activities when delivering
services.
4.4
Assist the older person to

recognise the impact
physical
changes
may have on their
activities of living.
Apply
understanding
of
changes associated with
ageing.
5.1
Take
into
account
physical
changes
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5.2
Apply
knowledge
of
common
problems
5.3

recognise the impact that
ageing may have on their
5.4
Communicate situations
of risk or potential risk
associated with ageing to
the older person.
Support the rights and

interests of the older person.
6.1
Encourage and support

the older person and/or
their advocate/s to be
aware of their rights and
responsibilities.
6.2
Conduct
work
that
demonstrates
a
commitment to access
and equity principles.
6.3
Adopt
strategies
to
empower
the
older
person
and/or
their
advocate/s in regard to
their
service
requirements.
6.4
Provide information to
their
advocate/s
to
facilitate choice in their
decision-making.
6.5
Recognise and report to

an appropriate person
when an older persons
rights are not being
upheld.
6.6
Provide
services
regardless of diversity of
race or cultural, spiritual,
or sexual preferences.
6.7
their
advocate/s
regarding
mechanisms
for lodging complaints.
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6.8
Identify indicators
of
elder abuse and respond
appropriately in line with
organisation guidelines.
Support the older person

who is experiencing loss and
grief.
7.1
Recognise signs that

older
person
is
experiencing grief and
report to appropriate
person.
7.2
Use
appropriate
communication strategies
when older person is
expressing their fears
and
other
emotions
associated with loss and
grief.
7.3
Provide older person

and/or
their
support
network with information
regarding
relevant
support
services
as
required.
Deliver services within

quality framework.
8.1
Identify key aspects of

the quality framework
and how they link
together.
8.2
Demonstrate
understanding
of
regulatory/ accreditation
quality
standards
in
relation to delivery of
services.
8.3
Ensure work practices

reflect the organisations
policies and procedures.
8.4
Complete documentation
that feeds into the quality
system.
8.5
Participate in quality
improvement activities.
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Critical Aspects
NYS
Comments
on
how
Learner
demonstrated critical aspects
The individual being assessed

must provide evidence of
specified essential knowledge
as well as skills.
This
unit
will
be
most
appropriately assessed in the
workplace or in a simulated
workplace and under the
normal range of workplace
conditions.
It
is
recommended
that
assessment or information for
assessment will be conducted
or gathered over a period of
time and cover the normal
range of workplace situations
and settings.
Where, for reasons of safety,
space, or access to equipment
and resources, assessment
takes place away from the
workplace, the assessment
environment should represent
workplace conditions as closely
as possible.
The Learners performance

was:
CIRCLE ANSWER
Satisfactory
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Not Satisfactory
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Learners Underpinning Knowledge

Additional Questions Tick whichever answer applies
Satisfactory
Response
The Learner should answer the following questions:

(Trainer/assessor to ask appropriate questions to confirm
competency)
The Learners underpinning knowledge was:

CIRCLE ANSWER
Satisfactory
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Yes
No
Not Satisfactory
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Portfolio Feedback to Learner:
The Learners
portfolio was:
overall
Satisfactory
Learners Signature:
Date:
Date:
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Practical Instructions - Trainer

Role Play: The Learner is required to take part in a role play.
instructions were given to the Learner.
The following scenario and
Scenario: You are currently the manager of an aged care facility. You have been introduced to a
business person who is interested in building and opening an aged care residential facility in your
area. He does not have any knowledge of service delivery, accreditation standards and processes
for the aged care sector and would like your expert help in researching the project. You have been
asked to attend a meeting to explain how services are delivered in a quality framework and the
criteria that must be met in order to run an aged care facility. Your role is to talk to the group of
investors and answer any questions that they might have.
The meeting with the investors is to be the role play. Three or four colleagues or classmates are to
act in the roles of the investors and the Learner is to act the role of a manager of an aged care
facility that is currently operating.
Points that should be included in the presentation/role play are:
Explain key aspects of the quality framework and how they link together
Explain the regulatory/accreditation quality standards in relation to delivery of services
Give an example of how work practices must reflect an organisations policies and procedures
Give examples of completed documentation that feeds into the quality system
Explain the various activities that your current workplace take part in for quality improvement
Throughout the role play the trainer/assessor will ask questions in conjunction with the role play
and questions that may not relate to the specific situation that is being discussed. This is so that if
the situation does not have a specific issue that is required to be assessed in the Learner will still
fulfil the criteria.
In order to achieve consistency of performance, evidence should be collected over a set period of
time which is sufficient to include dealings with an appropriate range and variety of situations.
The Learner is required to check their progress with the trainer/assessor at the completion of each
part of the assessment before commencing the next.
The trainer/assessor will inform the Learner of any significant errors or misjudgments throughout
the procedure and give valuable feedback to the Learner for the rectification of the problem.
If the result of the assessment is that the Learner is Not Yet Satisfactory, the Learner may be
required to retake the assessment.
Resources required for Practical
Access to appropriate workplace where assessment can take place
Simulation of realistic workplace setting for assessment
Relevant organizational policy, protocols and procedures
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Practical Assessment Marking Form

S = Satisfactory
NYS = Not Yet Satisfactory

Please tick column

structure and profile of the
1.1
Conduct
work
that
of the key issues facing
older people and their
carer/s.
1.2
Conduct
work
that
of
the
current
philosophies of service
delivery in the sector.
1.3

ageing demographics on
funding
and
service
delivery models.
1.4
Conduct
work
that
of current legislation.
NYS
NA
NA =Not Assessed
Comments/Observations

home and community care
sector.
2.1
Demonstrate
broad
knowledge of policy and
programs such as HACC,
DVA and Government
community
care
directions.
2.2
Comply with duty of care

implementation in home
and community settings
and worker roles.
2.3
Demonstrate
broad
knowledge of ageing in
place.
Demonstrate commitment to
the philosophy of positive
ageing.
3.1
Take
into
account
personal values and
attitudes when planning
and implementing work
activities.
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3.2
Recognise and manage

ageist attitudes through
the support of the
appropriate person.
3.3

changing expectations of
clients, their family and
the wider community in
relation
to
service
delivery.
3.4
Conduct
work
that
of the individuality of
ageing.
3.5
Conduct
work
that
minimises the effects of
stereotypical
attitudes
and myths on the older
person.

physical and psychosocial
aspects of ageing.
4.1
Outline strategies that

the older person may
adopt to promote healthy
4.2
Take
into
account
physical
changes
4.3
Recognise
and
accommodate the older
persons interests and life
activities when delivering
services.
4.4

recognise the impact
physical
changes
may have on their
Apply
understanding
of
ageing.
5.1
Take
into
account
physical
changes
5.2
Apply
knowledge
of
common
problems
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5.3

recognise the impact that
ageing may have on their
5.4
Communicate situations
of risk or potential risk
associated with ageing to
the older person.
Support the rights and

interests of the older person.
6.1
Encourage and support

their advocate/s to be
aware of their rights and
responsibilities.
6.2
Conduct
work
that
demonstrates
a
commitment to access
and equity principles.
6.3
Adopt
strategies
to
empower
the
older
person
and/or
their
advocate/s in regard to
their
service
requirements.
6.4
their
advocate/s
to
facilitate choice in their
decision-making.
6.5
Recognise and report to

an appropriate person
when an older persons
rights are not being
upheld.
6.6
Provide
services
regardless of diversity of
race or cultural, spiritual,
or sexual preferences.
6.7
their
advocate/s
regarding
mechanisms
for lodging complaints.
6.8
Identify indicators
of
elder abuse and respond
appropriately in line with
organisation guidelines.
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Support the older person

who is experiencing loss and
grief.
7.1
Recognise signs that

older
person
is
experiencing grief and
report to appropriate
person.
7.2
Use
appropriate
communication strategies
when older person is
expressing their fears
and
other
emotions
associated with loss and
grief.
7.3
Provide older person

and/or
their
support
network with information
regarding
relevant
support
services
as
required.
Deliver services within

quality framework.
8.1
Identify key aspects of

the quality framework
and how they link
together.
8.2
Demonstrate
understanding
of
regulatory/ accreditation
quality
standards
in
relation to delivery of
services.
8.3
Ensure work practices

reflect the organisations
policies and procedures.
8.4
Complete documentation
that feeds into the quality
system.
8.5
Participate in quality
improvement activities.
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Critical Aspects
NYS
Comments
on
how
Learner
demonstrated critical aspects
The individual being assessed

must provide evidence of
specified essential knowledge
as well as skills.
This
unit
will
be
most
appropriately assessed in the
workplace or in a simulated
workplace and under the
normal range of workplace
conditions.
It
is
recommended
that
assessment or information for
assessment will be conducted
or gathered over a period of
time and cover the normal
range of workplace situations
and settings.
Where, for reasons of safety,
space, or access to equipment
and resources, assessment
takes place away from the
workplace, the assessment
environment should represent
workplace conditions as closely
as possible.
The Learners performance

was:
CIRCLE ANSWER
Satisfactory
Document Name:
Document No:
Version No:
V6
Not Satisfactory
Created Date:
Last Modified Date:
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Learners Underpinning Knowledge

Additional Questions
Tick whichever answer applies
Satisfactory
Response
The Learner should answer the following questions:

(Trainer/assessor to ask appropriate questions to confirm
competency)
The Learners underpinning knowledge was:
Satisfactory
Document Name:
Document No:
Version No:
V6
Yes
No
Not Satisfactory
Created Date:
Last Modified Date:
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Practical Feedback to Learner:
The Learners
portfolio was:
overall
Satisfactory
Learners Signature:
Date:
Date:
Document Name:
Document No:
Version No:
V6
Created Date:
Last Modified Date:
Page Sequence:
23-Dec-09
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Page 32 of 32

Chcac318b Work Effectively With Older People TMG

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CHCAC318B

CHCAC318B Work effectively with older people

Published in Australia by:

CHCAC318B Work effectively with

Apply understanding of the structure and profile of the

Conduct work that reflects an understanding of the key issues facing

Conduct work that reflects an understanding of the current

Recognise the impact of ageing demographics on funding and service

Conduct work that reflects an understanding of current legislation.

Apply understanding of the home and community care

Demonstrate broad knowledge of policy and programs such as

Comply with duty of care implementation in home and community

Demonstrate broad knowledge of ageing in place.

Demonstrate commitment to the philosophy of positive

Recognise and manage ageist attitudes through the support of the

Recognise the impact of changing expectations of clients, their family

Conduct work that reflects an understanding of the individuality of

Conduct work that minimises the effects of stereotypical attitudes and

Apply understanding of the physical and psychosocial

Take into account physical changes associated with ageing when

Recognise and accommodate the older persons interests and life

Assist the older person to recognise the impact physical changes

Apply understanding of changes associated with ageing.

Take into account physical changes associated with ageing when

Apply knowledge of common problems associated with ageing when

Assist the older person to recognise the impact that changes

Communicate situations of risk or potential risk associated with

Support the rights and interests of the older person.

Encourage and support the older person and/or their advocate/s to be

Conduct work that demonstrates a commitment to access and equity

Adopt strategies to empower the older person and/or their advocate/s

Provide information to the older person and/or their advocate/s to

Recognise and report to an appropriate person when an older

Provide services regardless of diversity of race or cultural, spiritual, or

Provide information to the older person and/or their advocate/s

Identify indicators of elder abuse and respond appropriately in line

Support the older person who is experiencing loss and

Recognise signs that older person is experiencing grief and report to

Use appropriate communication strategies when older person is

Provide older person and/or their support network with information

Deliver services within a quality framework.

Demonstrate understanding of regulatory/ accreditation quality

Ensure work practices reflect the organisations policies and

Complete documentation that feeds into the quality system.

Participate in quality improvement activities.

CHCAC318B. Work effectively with older people

Not Yet Satisfactory

Not Yet Satisfactory

Not Yet Satisfactory

The Learners overall result

Not Yet Competent

3.2, 6.5, 7.1

4.2, 4.3, 5.1

4.4, 5.3, 5.4

7.1, 7.2, 7.3

1.3, 1.4, 2.1, 4.1-4.4, 6.1-6.8

Short Questions Answer Sheet

Circle the correct answer.

Circle the correct answer.

Changes to physical processes

Changes in cognitive functions e.g. dementia

Role and family relationships

Loss and grief