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2. Right to information
Right to be informed about the quality, quantity, potency,
purity,standard and price of goods or services as the case may
be, so as to protect the consumer against unfair trade
practices.
3. Right to choose
Right to be assured, wherever possible, access to a variety of
goods and services at competitive prices.
4. Right to be heard
Right to be heard and to be assured that consumers interest
will receive due consideration at appropriate fora.
5. Right to redressal
Right to seek redressal against Unfair Trade Practices or
Restrictive Trade Practices or unscrupulous exploitation of
consumers.
6. Right to consumer education
Right to acquire knowledge and skills needed for taking
action to influence factors which affect consumer decisions.
7. Right to Healthy Environment
The right to physical environment that will enhance the
quality of life. It includes protection against environmental
dangers over which the individual has no control. It
acknowledges the need to protect and
improve the environment for present and future generations.
8. Right to basic needs
Right to basic needs ensures basic goods and services which
guarantee survival. It includes adequate food, clothing,
shelter, health care, education and sanitation to lead a decent
life.
C. RESPONSIBILITIES OF CONSUMERS
1. BEFORE BUYING
Planning in advance
Enquiring past performance of product / service
Enquiring about reputation and past performance of
producer / seller / service provider.
2. WHILE BUYING
Asking for demonstration regarding how to operate / use the
product/service.
Enquiring about after-sales service and ensuring
availability,phone number, address and e.mail of service
center.
Reading and knowing the contents of guarantee / warranty
card.
Insisting for approved sale bill with serial number, address,
phone number, etc.
Obtaining guarantee / warranty card and getting it
signed/sealed by dealer.
3. AFTER BUYING
Using products as per instruction given in user manual
Keeping bills and guarantee card safely
In case of fault inform dealer and service center. Do not
meddle or repair yourself
Keeping record for all correspondences
Seek immediate redressal of deficiency in product
CONSUMER PROTECTION
The Consumer movement is a socio-economic movement that
seeks to protect the rights of the consumers in relation to the
goods purchased and services availed. Government has
accorded high priority to the programme of consumer
protection. The Department of Consumer Affairs being a
nodal Department in the field of consumer protection has
initiated a number of steps to promote a responsible and
responsive consumer movement in the country. Such
measures include the use of mass media for promoting
consumer
awareness
and
encouraging
consumers'
involvement through Governmental and non-governmental
organizations etc.
The main objectives of the consumer protection programme
are: (i)
To create suitable administrative and legal
mechanisms which would be within the easy reach of
consumers.
(ii)
To involve and motivate various sections of
society such as consumer organisations, women and
youth to participate in the programme.
(iii) To assist, encourage and provide financial assistance
to Governmental and non-governmental organizations
to take up various consumer protection activities; and
4.
TRAINING PROGRAMMES
PUBLICITY MEASURES
The success of consumer movement mainly depends
upon the level of consumer awareness generated in the
country by educating the consumers about their rights
and responsibilities coupled with effective functioning of
the consumer forums throughout the country where the
consumers can ultimately assert their rights in seeking
redressal. Where the literacy rate is high and social
awareness is greater, the consumers cannot be easily
exploited. Within India, the level of consumer awareness
varies from State to State depending upon the level of
literacy and the social awareness of the people.
1.
Jago Grahak Jago weekly radio programme- Radio
being the cheapest and having widest reach, a 15 minutes
weekly programme Jago Grahak Jago is being broadcast
through 110 stations of All India Radio in 22 regional
languages. To make the programme popular a prize of Rs.
500/- per programme in every language is given. Now the
frequency of this programme is being increased and one
additional programme has been started from 14th December,
2003. The episodes for second broadcast are to be made
mainly on the welfare schemes and activities for the benefit
of consumers at large.
2.
4.
6.
7.
2)
3)
4)
5)
6)
2.
Concept of unsafe goods widened. Also extended to
services.
3.
Complaint can also be made against service provider
indulging in unfair/ restrictive trade practice.
(D) Strengthening Consumer Courts
1. Consumer Courts to have cowers of First Class Judicial
Magistrate to punish those not obeying order of court.
This will remove any scope for challenging the
constitutional validity of power of consumer courts to
impose penalty of imprisonment.
2. Compensation amount ordered by court can be recovered
through certificate case as arrears of land revenue.
3. Consumer courts can issue interim orders (complainant
can get immediate relief in deserving cases).
(E) Streamlining procedure
1.
Legal
heir
can
be
substituted
complainant/Opposite Party dies.
2.
Minimum amount to be deposited before appeal.
if
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AMITY UNIVERSITY
Social awareness PROJECT
ON
CONSUMER
PROTECTION
SESSION 2010-13
FACULTY
AZRA