Deepak Kumar Jaiswal

Email:ocpdeepak@hotmail.com
Phone: +91- 9019436606
Career Objective:

To associate with a company that provides an opportunity to sharpen my skill sets

obtained, also offer wide range of challenging tasks to explore and extend my learning
curve that satisfies varying business needs to remain in Best in Class.

Key Potencies:
Good relationship management skills across various people groups and a cohesive team
player.
Good written, verbal communication skills along with customer service skills.
Ability to perform under a higher pressure work environment.
Self-driven and have the competence to handle assigned functions independently and always
been amiable and hardworking in the processes managed.
Focused, Task Oriented, Innovative and a committed approach towards work.
Multi tasking competencies with the capacity to meet aggressive time lines.
Self-motivated and belief in Goal achievement with a team spirit.

Experience:
Working in 247 INC as a Support Engineer from date 20rd Jan 2014 to till Date.
Client: Sears and Kmart

1.

Roles and Responsibility

Provided First Contact Resolution to end users by troubleshooting of the IT issues

faced.
Monitored and executed all end user calls related to IT Services.
Answering phone calls, recording incidents, providing resolution, escalating if necessary
and closing request per the established SLA.
All mails to be read thoroughly and replied to all the concerned in case of escalation.
Obtain necessary information from users to adequately describe the request or problem
reported and put it into the tracking tool.
Generating the tickets and aligning the Engineer of Concerned Team to solve the issue
encountered.
Coordinating with engineer, as well as with user for the update of the call.
Closing the ticket ID with the proper resolution method followed by engineer to
troubleshoot the issue.
Taking the user acknowledgement before closing the ticket ID.
Check and generate the Daily call report, Monthly call report
Interacting and Escalate issue with senior and follow end to end resolution.

Install and configure Operating Systems: XP basic and XP pro, Windows Vista and
Windows 7
Knowledge In: Setting up Wireless NIC, Local and Network Printer Setting and
Configuration.
MS Outlook, Outlook Express Configuration, Backup and Restore Process.
Remote management through Team Viewer, VNC & Net Meeting to solve Windows
and Software issue Installation,
Take care of all the internal office softwares support.

Educational Qualification:

Graduated as Bachelor of Technology in the stream of Information Technology from

Northwest Institute of Engineering and Technology Institute under P.T.U.
University
Jalandhar in the year 2009-2013 with the aggregation of 76%.

Completed Intermediate from the Board of Intermediate Education in the year

2007-2009 with the aggregation of 70%.

Personal Details:
Name

Deepak Kumar Jaiswal

Fathers Name

Jagdish Parshad Jaiswal

Mothers Name

Rupa Devi

Date of Birth

28th Apr,1992

Gender

Male

Nationality

Indian

Languages

English, Hindi , Punjabi

Permanent Address
Peresent Address
Email Id
Mobile

House no B-5-1383 Street no 3 Thikriwala Road Barnala, Punjab

(148101)
Vkr Apratments, 6th main,Tulsi theatere road,
Marrathalli,Bangalore(560037)
ocpdeepak@hotmail.com
+91- 9019436606

Self - Assessment:
I set high standards for myself and have my own dreams and ambitions. I have a flair for
learning new things and persistence in problem solving. I strongly believe that with my skills,
analytical and logical ability, determination, dedication, commitment and diligent efforts, I can
prove to be an asset to any organization.

(Deepak Jaiswal)