Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Module
V800R009C00
Routine Maintenance
Issue
01
Date
2011-07-15
Notice
The purchased products, services and features are stipulated by the contract made between Huawei and the
customer. All or part of the products, services and features described in this document may not be within the
purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information,
and recommendations in this document are provided "AS IS" without warranties, guarantees or representations
of any kind, either express or implied.
The information in this document is subject to change without notice. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information, and
recommendations in this document do not constitute the warranty of any kind, express or implied.
Website:
http://www.huawei.com
Email:
support@huawei.com
Issue 01 (2011-07-15)
Symbol Conventions
The following symbols may be found in this document. They are defined as follows
Symbol
Description
Indicates a hazard with a high level of risk which, if not
avoided, will result in death or serious injury.
Issue 01 (2011-07-15)
iii
Command Conventions
Convention
Description
Boldface
Italic
[]
{ x | y | ... }
[ x | y | ... ]
{ x | y | ... } *
GUI Conventions
Convention
Description
Boldface
>
Update History
Updates between document issues are cumulative. Therefore, the latest document issue contains
all updates made in previous issues.
iv
Issue 01 (2011-07-15)
Contents
Contents
About This Document...................................................................................................................iii
1 Overview......................................................................................................................................1-1
1.1 Basic Principles of the Maintenance...............................................................................................................1-2
1.2 Maintenance Recommendations for the Third-party Device..........................................................................1-3
1.3 How to Obtain Technical Support from Huawei............................................................................................1-4
Issue 01 (2011-07-15)
Figures
Figures
Figure 3-1 Air filters at the bottom and on the door of the cabinet......................................................................3-8
Figure 3-2 The air filter of the MA5603T subrack.............................................................................................3-10
Issue 01 (2011-07-15)
vii
Tables
Tables
Table 2-1 Tasks and periods of the remote maintenance and field maintenance.................................................2-1
Table 4-1 Remote maintenance record of the MA5600T/MA5603T...................................................................4-2
Table 4-2 Field maintenance record of the MA5600T/MA5603T.......................................................................4-3
Table 4-3 Unexpected fault handling record of the MA5600T/MA5603T..........................................................4-4
Table 4-4 Office data modification record of the MA5600T/MA5603T.............................................................4-5
Issue 01 (2011-07-15)
ix
1 Overview
Overview
Issue 01 (2011-07-15)
1-1
1 Overview
Do not install any software that is not related to device maintenance on the maintenance
terminal.
Perform the routine maintenance on the device according to the remote maintenance guide,
and fill in the remote maintenance table.
In the case of an emergency during the routine maintenance, such as a device fault, handle
the fault according to the troubleshooting procedure, and keep related records. If the fault
cannot be rectified, contact the local representative office of Huawei for technical support.
Back up the data before data modification, and keep related records.
Keep the telecommunications room neat and tidy, and prevent rodents or other insects from
entering the device.
Ensure that the device is properly grounded according to the ground requirements.
Do not insert a faulty board in the cabinet; otherwise, another fault may be caused.
Use the ESD wrist strap or ESD gloves to protect the device from ESD damage.
Take ESD measures to protect the port on the board. When performing an operation on a
port, wear the ESD wrist strap or ESD gloves. Make appropriate preparations for discharge,
that is, prepare the external cables and protective jackets of ports.
NOTE
It is recommended that you reserve some installation materials for boards in the telecommunications
room, such as the vacuum-formed box and the ESD bag.
After the field maintenance operation on a device is complete, close the door of the cabinet
properly.
Perform the routine maintenance on the device according to the field maintenance guide,
and fill in the device maintenance table.
For an emergent task that is encountered during routine maintenance, such as a device fault,
handle the fault by following the troubleshooting procedure, and keep related records. For
the fault that cannot be rectified, contact the local representative office of Huawei for
technical support.
Issue 01 (2011-07-15)
1 Overview
Check the compatibility of spare parts before replacing faulty parts or upgrading parts.
Use ESD bags and ESD boxes to contain and transport spare parts.
Arrange, record, and return faulty parts in routine maintenance for obtaining available spare
parts in time, especially some critical parts, such as boards.
Troubleshooting Principles
When rectifying a fault, comply with the following principles:
l
Actively collect the fault information. When a fault occurs, learn the related information
about the fault, and then make a plan for further actions. Do not handle the fault before
collecting the details of the fault.
During troubleshooting, keep detailed records of each operation and the related result. The
details of the troubleshooting process serve as a ground for applying for Huawei technical
support, which shortens the troubleshooting time.
If you try to rectify the fault but fail, contact the Customer Service Center of Huawei. In
addition, when you report the problem to Huawei engineers, provide the following
information:
Full name of the office where the fault occurs
Name and telephone number of the contact person
Time when the fault occurs
Details of the fault
MA5600T/MA5603T software version
Measures taken after detecting the fault and the related results
Fault level and the expected time for resolution
1-3
1 Overview
Maintenance Recommendations
The third-party device needs to be checked and maintained periodically according to the
recommendations for maintaining the third-party device. In addition, the maintenance engineers
need to perform the following:
l
Periodically check the temperature and humidity of the telecommunications room to ensure
the normal operating environment of the third-party device.
Periodically check the power supply of the third-party device to prevent the interruption of
power supply.
Periodically check the alarms and known defects of the third-party device. Take effective
measures in time to rectify the fault and ensure the normal operation of the third-party
device.
Periodically check the status of each link and connection when the third-party device is
running. Take effective measures in time to rectify the fault and ensure the normal operation
of the third-party device in time.
Periodically perform checking, backup, testing, and cleaning operations to detect the
defects, such as normal aging, function invalidity, and performance deterioration. Take
effective measures in time to rectify the fault and prevent accidents.
Record the check results and the detected problems in the maintenance table as a reference
for checking the running status and analyzing the fault cause in the future.
Only equipment users (companies or organizations that have purchased the products from Huawei or have
availed services from Huawei) who have been authorized by Huawei have the authority to use the My
support function.
Summary
1-4
This field contains up to 240 characters. Hence, only a brief summary should be added.
The summary should be clear and concise.
This field should include a product name, and should provide a summary of the fault
feedback. The format should be product name + summary of the issue.
Issue 01 (2011-07-15)
1 Overview
Details
This field contains up to 5000 characters. Therefore, you need to fill in the detailed information.
It includes the following information:
l
Fault Description
This specifies a detailed description about the fault, including the following:
Time when a fault occurs
Details of a fault
Measures that have been taken by the user
Other related information about the fault reported by the user
Networking
This provides the detailed networking should be described or the detailed network diagram
should be attached.
Software/Hardware version
This provides the detailed software and hardware versions of the control board and the
faulty board.
Subscriber/Engineer information
This provides the name, contact number, and the email address (if available) of the user or
the engineer who reports the fault should be provided.
Other information
This provides the configuration data, the operation log, and the alarm information.
NOTE
When you fill in all the contents, click Save to save your request. The system saves and displays the
information that you have filled in.
Submit
Click Submit to submit your request.
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1-5
Issue 01 (2011-07-15)
Maintenance Task
Suggested Maintenance
Period
Types of Maintenance
Tasks
Daily
Weekly
Weekly
Weekly
Half a year
Quarterly
Quarterly
Quarterly
Yearly
Yearly
Yearly
NOTE
For details about remote
maintenance, see
Configuration >
Configuration-GUI >
MA5600T or MA5603T NE
Management > MA5600T or
MA5603T NE Service
Configuration > Remote
Maintenance Guide.
2-1
2-2
Maintenance Task
Suggested Maintenance
Period
Yearly
Types of Maintenance
Tasks
Issue 01 (2011-07-15)
Context
NOTE
The field maintenance guide provides guidance on maintaining the indoor cabinets. For information on
how to maintain outdoor cabinets, see the maintenance guide of outdoor cabinets.
Issue 01 (2011-07-15)
3-1
It is recommended that you check the status of the battery once every year. This operation ensures
that the power supply system can automatically switch to the battery in the case that the AC
power supply is cut off. In this manner, the running of services is not affected.
3.7 Checking the MA5600T Cabinet Surface
It is recommended that you should check the cabinet surface once every year. This operation
ensures that the cabinet can work normally and stably.
3-2
Issue 01 (2011-07-15)
Context
l
The proper installation of the ground cable ensures the secure ground of the device.
If the ground resistance exceeds the limit, the functions of lightning protection and ground
of the device and the telecommunications room are affected, which may lead to the security
disaster in the environment where the devices are running.
A multimeter
Reference Standard
l
Precautions
CAUTION
Take appropriate measures to protect the device against lightning during monsoons. This
prevents damage to the equipment and personal injury.
Procedure
Step 1 Check and ensure that the ground cable is connected properly.
l When a lightning-proof ground bar is installed at the bottom of the cabinet or of the
workbench, check and ensure that the connections are safe and reliable, such as the
connections of the ground bar of the surge protector, the connections of the ground posts
Issue 01 (2011-07-15)
3-3
(PGND and BGND) of the cabinet, and the connections of the ground bar of the
telecommunications room.
l When no lightning-proof ground bar is installed at the bottom of the cabinet or of the
workbench, check and ensure that the PDU is connected to the ground cables (PGND and
BGND) correctly and reliably.
Step 2 Check whether the ground resistance complies with the relevant standard.
1.
Connect one end of the multimeter to the ground cable and the other end to the ground bar
or ground body for checking whether the ground cable is installed reliably.
2.
Check the resistance between the ground bar or ground body and the earth by using an earth
resistance tester.
Step 3 If the installation of ground cables is abnormal, handle the fault according to "Exception
Handling" until the fault is rectified.
----End
Exception Handling
1.
If a ground cable is aged or its jacket is damaged, replace the ground cable.
2.
If a connection point is corroded or aged, replace the ground cable or the lightning-proof
ground bar as required.
3.
If the lap resistance between the ground cable of the device and the ground bar or ground
body is greater than 0.1 ohm, route the ground cable again.
4.
If the ground resistance between the ground bar or ground body and the earth is larger than
10 ohms, take one of the following measures to reduce the earth resistance:
l Burying the ground body or ground network deeper.
l Using a larger ground body
l Reducing the resistance of the earth.
5.
If the fault persists, contact Huawei technical support engineers. For details, see How to
Obtain Technical Support from Huawei.
Prerequisite
3-4
The communication between the device and the U2000 must be normal. This task must be
carried out by the monitoring engineers of the network management system.
The hardware for monitoring NE alarms must be configured on devices, such as the
environmental monitoring unit.
Issue 01 (2011-07-15)
Context
Sensors are used to collect monitored environment parameters, such as temperature and water
leakage.
The sensors are classified into the following types: temperature and humidity sensor, door status
sensor, smoke sensor, water sensor, main distribution frame (MDF) sensor, surge protector
sensor, battery temperature sensor, and other sensors used by operators.
Reference Standard
When the environment where an alarm is generated is stimulated, the alarm can be reported and
queried on the U2000. For information on how to query alarms on the U2000, see Monitoring
Critical and Major Alarms of Devices.
Procedure
Step 1 Simulate the environment where an alarm is generated on site. The following examples are
provided for reference.
l
In the case of a temperature sensor, decrease the threshold of the temperature alarm to
simulate an over-temperature alarm.
In the case of a smoke sensor, make some smoke to generate a smoke alarm.
In the case of a door status sensor, open the cabinet door to generate a cabinet door status
alarm.
CAUTION
The alarm environment must be simulated without interrupting the ongoing services.
Step 2 Check whether the corresponding environment alarms are reported to the U2000.
Step 3 If no environment alarms are reported to the U2000, the hardware of sensors is abnormal. Handle
the fault according to "Exception Handling" until the fault is rectified.
----End
Exception Handling
l
Replace the faulty sensors until the corresponding environment alarms can be reported and
queried on the U2000.
If the fault persists, contact Huawei technical support engineers. For details, see 1.3 How
to Obtain Technical Support from Huawei.
Issue 01 (2011-07-15)
3-5
Context
The normal status of fans ensures that the boards and the other parts of the device work in the
normal state. Check the fans carefully, especially before summer, and make sure that each fan
works in the normal state.
A Phillips screwdriver
Reference Standard
l
Every fan in the fan tray works in the normal state and does not generate any abnormal
noise.
The STATUS indicator in the fan tray is green and is on for 1s and off for 1s repeatedly.
Procedure
Step 1 Check the running status of the fans in the fan tray.
Step 2 If a fan is abnormal, handle the fault according to "Exception Handling" until the fault is rectified.
----End
Exception Handling
1.
2.
If a fan generates abnormal noise, some objects may block the fan or the fan blades may
be loose. In this case, remove the objects that block the fan, or replace the faulty fan tray
accordingly.
3.
4.
If the fault persists, contact Huawei technical support engineers. For details, see 1.3 How
to Obtain Technical Support from Huawei.
Issue 01 (2011-07-15)
A vacuum cleaner
Reference Standard
The heat dissipation system works properly.
Precautions
l
Huawei recommends that you should clean the air filter once every year. You can adjust
the frequency according to the condition of the telecommunications room.
Exercise caution when cleaning the air filter and prevent sharp objects from damaging it.
When removing the air filer, apply proper force. Otherwise, the air filter may be distorted.
Do not install a wet air filter in the cabinet. Otherwise, the cabinet absorbs moisture and a
short-circuit may be caused, damaging the device.
The air filter must be attached to the sticking bar firmly to prevent the air filter from coming
off. If the sticking bar is faulty, replace it.
Procedure
Step 1 Check whether the air filters at the bottom and on the door of the cabinet are covered by the dust.
If the air filters are covered by the dust, the ventilation of the heat dissipation system is affected.
Perform the following steps to clean the air filters. The air filters at the bottom and on the door
of the cabinet are shown in Figure 3-1.
Issue 01 (2011-07-15)
3-7
Figure 3-1 Air filters at the bottom and on the door of the cabinet
Press down the two buckles of the air filter and lift up the air filter slightly, and then pull
it out.
2.
Flap dust on the air filter off, and clean it with a vacuum cleaner; or clean the air filter with
water and dry it at a well-ventilated place.
3.
4.
Adjust the position of the air filter and align the buckles. Press down the buckles to fix the
air filter.
3-8
1.
Open the door of the cabinet, and remove the black air filter from the sticking bar that is
fixed on the inner side of the door.
2.
Flap dust on the air filter off, and clean it with a vacuum cleaner; or clean the air filter with
water and dry it at a well-ventilated place.
3.
Use a clean and dry cotton cloth to clean the metal inner side of the cabinet.
4.
Install the clean and dry air filter on the inner side of the cabinet door. Ensure that the air
filter is attached to the sticking bar firmly.
Huawei Proprietary and Confidential
Copyright Huawei Technologies Co., Ltd.
Issue 01 (2011-07-15)
Step 4 If the air filter is faulty, handle the fault according to "Exception Handling" until the fault is
rectified.
----End
Exception Handling
If the air filter is damaged or wears out, replace it with a new air filter.
Phillips screwdriver
A vacuum cleaner
Reference Standard
The heat dissipation system works properly.
Precautions
l
The air filter is applicable to the central office (CO) and is not applicable to the outside
plant (OSP).
Huawei recommends that you should clean the air filter once every year. You can adjust
the frequency according to the condition of the telecommunications room.
Exercise caution when cleaning the air filter and prevent sharp objects from damaging it.
When removing the air filer, do not exert extra force. Extra force may distort the air filter.
Do not install a wet air filter in the subrack. Otherwise, the subrack will absorb moisture
during the air intake and the internal components may short-circuit, which will cause the
device to be faulty.
Procedure
Step 1 Wear an ESD wrist strap, and connect its ground end to the ESD jack on the cabinet; or wear
the ESD gloves. Figure 3-2 shows the location of the air filter in the subrack.
Issue 01 (2011-07-15)
3-9
Step 2 Use the Phillips screwdriver to loosen the screws anticlockwise on the top of the air filter panel.
Step 3 Grip the screws on the air filter panel and pull the air filter out along the guide rails on the
subrack.
Step 4 Flap dust on the air filter off, and clean it with a vacuum cleaner; or clean the air filter with water
and dry it at a well-ventilated place.
Step 5 Push the cleaned air filter into the subrack along the guide rails on the subrack. Fit the air filter
in the original position in the subrack.
Step 6 Use the Phillips screwdriver to fasten the screws clockwise on the top of the air filter panel.
Step 7 If the air filter is faulty, handle the fault according to "Exception Handling" until the fault is
rectified.
----End
Exception Handling
If the air filter is damaged, aged, or about to be damaged, replace it with a new air filter.
Issue 01 (2011-07-15)
Reference Standard
l
The shell of the battery is intact and free of leakage or distortion. There is no acid fume
around the terminals or the safety valve.
The terminals are not distorted or damaged. Damaged terminals will cause high contact
resistance or cause cracks in the battery shell.
After the mains supply is disconnected, the cabinet switches to the battery and the power
supply is normal.
Procedure
Step 1 Check whether the cleanness of the battery shell, spacing between batteries, connection between
the battery terminal and the battery, and ambient temperature meet the requirement in "Reference
Standard".
Step 2 If the batteries are faulty, handle the fault according to "Exception Handling" until the fault is
rectified.
----End
Exception Handling
l
If the shell of the battery leaks or is distorted, replace the battery immediately.
If the terminal of the battery is distorted or damaged, replace the battery immediately.
If the spacing between batteries is less than 10 mm, adjust it to a proper spacing.
If the joints between batteries turn loose or are corroded, fasten or replace the joints
according to actual situations.
If the working temperature of the battery is not within the range of -20C-50C, locate the
cause that results in the over-temperature of the battery. Then, rectify the fault.
NOTE
The ambient temperature is critical to the service life of the battery. Research indicates that the service
life of the battery is reduced to half each time the temperature increases by 10C when the ambient
temperature is beyond the temperature range of the battery.
If the floating charging voltage of the battery is abnormal, it is recommended that you
replace the faulty battery.
If the fault persists, contact Huawei technical support engineers. For details, see 1.3 How
to Obtain Technical Support from Huawei.
Issue 01 (2011-07-15)
3-11
A Phillips screwdriver
Reference Standard
The components of the cabinets are intact, the cabinet door can be opened and closed properly,
and the door lock can be locked and unlocked properly.
Procedure
Step 1 Check whether the paint of the cabinet has flaked off and whether the cabinet is damaged due
to collision.
Step 2 Check whether there are any corrosion marks, dents, or cracks on the cabinet.
Step 3 Check whether the cabinet door can be opened and closed properly, and whether the door lock
can be locked and unlocked properly. Then, close the cabinet door.
CAUTION
Make sure the cabinet door can be closed properly so that the accidents can be avoided.
Step 4 If the cabinet door is damaged, handle the fault according to "Exception Handling" until the fault
is rectified.
----End
Exception Handling
3-12
If the paint on the cabinet surface has flaked-off, or the cabinet has been damaged due to
collision, repaint and clean the cabinet.
If the cabinet door or the door lock is faulty, contact Huawei technical support engineers.
For details, see 1.3 How to Obtain Technical Support from Huawei.
Issue 01 (2011-07-15)
Issue 01 (2011-07-15)
4-1
Checklist
Monitoring
critical and
major alarms of
devices
Exception
Description
Operator
A. Yes
B. No
Is there any alarm that causes
damages to the system?
A. Yes
B. No
Checking the
backup of the
device
configuration
data
Measuring the
CPU usage of
the board
A. Yes
B. No
A. Yes
B. No
Measuring the
performance of
the upstream
ports
Checking the
level of the
device user
A. Yes
B. No
A. Yes
B. No
Exception
recorded and
handling
Known
anomalies
Reviewing
record
4-2
Issue 01 (2011-07-15)
Checklist
Exception Description
Operat
or
A. Yes
B. No
Is the resistance value
normal?
A. Yes
B. No
Checking the sensor
Checking the
hardware status of
the fans
Checking the
cleanness of the air
filter of the
MA5600T cabinet
Checking the
cleanness of the air
filter of the
MA5603T subrack
A. Yes
B. No
A. Yes
B. No
A. Yes
B. No
Issue 01 (2011-07-15)
4-3
Maintenance Item
Checklist
Exception Description
Checking the
appearance of the
MA5600T cabinet
Operat
or
A. Yes
B. No
Tools, instruments,
and documentation
Exception recorded
and handling
Known anomalies
Reviewing record
Handling time
Person on duty:
Handled by:
Fault type:
Main control system
ADSL service
Transmission system
SHDSL service
Environment monitoring:
VDSL2 service
GPON service
Multicast service
Others
Fault source:
Customer complaint
Alarm system
Others
Fault description (information about the time when the fault occurs and software version):
Handling methods and results:
4-4
Issue 01 (2011-07-15)
Issue 01 (2011-07-15)
Modified
by
Modification
4-5