L EN C AMARA

Somerset, MA 02726
781.258.0835

lencamara@outlook.com

SENIOR IT PROFESSIONAL
O PERATIONS & IT E XCELLENCE WITH C USTOMER -C ENTRIC , Q UALITY -F OCUSED APPROACH
Strategic and Tactical Leader for Technology-Based Start-Ups & Global IT Companies
Hands-on, solutions-focused technical leader with extensive experience in pioneering technology and product
development projects. Leads highly-skilled technical teams to design and deploy innovative solutions. Excels at
leveraging process improvements and emerging technologies to maximize performance across operations. Strategic and
conceptual thinker with strong track record of defining and aligning process technologies and resources to achieve
business initiatives. Recognized for solid enterprise and SaaS architecture skills as well as the ability to procure vendors,
acquire new assets and lead projects. Demonstrates success in strategic planning and implementation resulting in client
service excellence.
Key Areas of Expertise
Technology Architecture SaaS Technology Global IT Delivery Team Leadership/Training Start-up Operation
Mobile Strategy Public/Private Cloud Infrastructure Strategic Planning Technical Solutions Design
Business Intelligence
P R O F E S S I O N AL E X P E R I E N C E
Bright Horizons Family Solutions | Global IT Leader Emerging Lines of Business

2011 to Present

Senior executive leading IT strategy and initiatives critical to overseeing multiple high-growth lines of business for this
$1.32B global provider of early child care, back-up care and work/life balance solutions. Directly accountable for all
aspects of technology vision, product development and customer delivery; reengineered IT organization and key
applications to strengthen quality of services, timely delivery and staff capability while improving reliability and reducing
costs. Control annual $15M capital budget and builds and provides continuous support, guidance, coaching and
leadership to global technical teams servicing Fortune 500 clients worldwide.

Manage large, complex IT environments, employing best-in-class standards through the development and
implementation of strategies, innovative technical designs and quality projects.
o Created Software as a Service (SaaS) applications based on Service Oriented Architecture (SOA),
supporting external client employees and internal employees in five countries and three 24/7 contact
centers; application minimized calls to contact center by 15%.
Lead strategic technology planning to achieve business goals by prioritizing technical initiatives and coordinating
the evaluation, deployment and management of current and emerging technologies.
Define and deliver technical roadmaps for new product/system implementations; communicate roadmap to
technology teams, clients and stakeholders.
o Developed overall mobile applications strategy, roadmap, standards for mobile development/testing and
processes and tools to support externally facing mobile applications.
Tasked with managing technology strategy, architecture vision, integration and problem solving.
Lead global teams through the delivery of IT applications and strategies; provide effective coaching, leadership
and training to ensure optimal performance at all times.
o Develop and lead internal development resources and external partnerships both onshore and offshore
responsible for developing the overall architecture and web and mobile solutions.
Support sales, business development and account management tasks to ensure the companys profitability.
o Partnered with client relations to develop a strategy for client input and feedback related to technology.
o Led client focus groups and client meetings to gather feedback for application roadmap; retained several
clients through technology discussions and upgrades.
Lead IT due diligence and integrations for new company acquisitions across several lines of business.
Developed a strategy to create a corporate-wide data warehouse and business intelligence and reporting across
all LOBs, as well as external facing client reporting and metrics.

L EN C AM AR A
TNCI | Vice President Information and Network Technologies

Resume Page, 2
2003 to 2011

Directed IT operations for the nationwide integrated communications company providing local, long distance, Voice Over
IP (VoIP) and data services to small and medium-sized businesses. Accountable for network operations, network
provisioning, customer support, billing and training.

Developed a 60-day assessment of IT organization, including the evaluation of hardware, software, processes,
personnel and operations. Created a short-term and 2-year strategic plan.
Spearheaded an IT Steering Committee to prioritize project and ensure alignment with business goals.
o Set-up the executive review board, developed a uniform monthly reporting process and implemented
standards for project initiative, reporting and prioritization.
Implemented a Project Management Office (PMO) following a standard project lifecycle. Standardized sign-off
and reporting and standardized development tools.
Instituted standards for production, development and test environments, including change control process,
source code control system and bug tracking system; based technologies on Microsoft Best Practices.
Led a cross-functional team to development a web strategy and marketing capabilities.
o Launched a customer portal to provided business customers with online access to transact business.
o Implemented partner portal providing marketing information for partners, quote generation, order
management and commission reporting.
Implemented a CRM system to streamline customer acquisition and support; reduced customer care center calls
by 30% and customer turn up time by 20%.
Developed data warehouse with a standardized reporting methodology; reduced report request generation time
by 70% and provided end users with ad-hoc reporting capabilities.
Deployed a long-term infrastructure strategy that consolidated the overall footprint of data centers and allowed for
disaster recovery capabilities across multiple sites using VMWare, EMC and Cisco.
Developed strategy to become a VoIP provider; hired/managed technical staff, selected vendors, managed
budgets and implemented a 24x7 Network Operations Center (NOC).
o Supported 40M+ minutes of usage monthly within 2 years directly impacting margins by 22%.

Polaroid Corporation | Director of Internet Services

2000 to 2002

Provided complete oversight of new group focused on developing commercial, non-film based sources using Internet,
digital and wireless technologies. Created strategy and developed operational processes required to bring the new
business to market, including business development, product development, vendor development and operations delivery.
Toysmart.com | IT Director of Business Applications

1999 to 2000

Managed applications for this e-commerce start-up funded by Disney Corporation; systems consisted of custom
development and packaged applications which supported order fulfillment during the busy holiday shopping season,
including marketing, product, SKU management and e-fulfillment and warehousing.
A D D I T I O N AL P R O F E S S I O N AL E X P E R I E N C E
Senior Applications Manager | GTE Internetworking (Formerly BBN Corporation)
Consultant | LJC Limited
Senior Programmer/Analyst | Reebok International
Consultant | The Data Group
E D U C AT I O N
Juris Doctorate | New England School of Law, Boston, MA
Bachelor of Science, Business Administration | Bryant University, Smithfield, RI

1991 to 1999
1988 to 1991
1986 to 1988
1984 to 1986