Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
com/
:
Dealing with Inquiries
Taking Reservations
Welcoming Guests / Checking In
Helping Guests with Hotel Facilities
Arranging a Wake-Up Call
Dealing with Complaints about a Room
Recommending Tourist Attractions
Taking Orders for Room Service
Dealing with a Mishap
Selling Tickets
Communicating with Guests (Housekeeping)
Recommending Restaurants
Serving Breakfast
Taking Orders at a Restaurant
Dealing with Complaints about Meals
Settling the Bill
Engaging in Small Talk: Wine
Engaging in Small Talk: Traffic, Weather
Engaging in Small Talk: Local Cuisine
Vocabulary:
Hotels
names\terms
Hotels verbs
General verbs
Expressions
Single room
Vacancy
Fully booked
Inquiry
Check in another
hotel
Check
Find out
Offer
Arange = organize smth.
Take time to
??
Give a call
Video: http://www.youtube.com/watch?v=ijuRojiFlMs
Das Schloss an Eisenstrasse. Here is Sarah Brown, good morning.
Good morning, Mr. Smith, how can I help you?
With pleasure. Just a moment, I will check right away, if we have any vacancies.
Mr. Smith, this period I can offer you ten single rooms. Besides we are fully booked. If you want, I can check in
another hotel, if they have vacancies, this way it will ?? work out. (find out?)
Ok, perfect, with pleasure, I will arrange it for you.
May I have your addrEss und exAct (g'zkt) name, please? Mr. Smith Peter, 25, Country road, London.
May I have your E-Mail- address, please? I will send you an own buying ??? Offer. Ok, perfect.
peter.smith@yahoo.com.
I have all information I need, I will send you the offer, just take your time to go over it and give us a call.
I hope that seminar will take place, maybe we will meet soon. Have a nice evening! Good bye!
Taking Reservations
http://www.youtube.com/watch?v=gdZCdQsDRlU&feature=fvwrel bad video
- Good morning, this is ACLC Business Hotel, how can I help you?
- Id like to make a reservation, please
- For what day, Madam?
- Tuesday, 23 August
- How many rooms do you like to reserve Madam?
- One standard and executive suit.
- Perfect. This Tuesday is available. How many days would you like to stay Madam?
- Just only a night.
- What time would you like to check in?
- We will arrive at three p.m.
- Your complete name Madam?
- Norylin Ramos.
- Madam can you please spell it out?
- Ok
- May I have your phone number?
- Could you please repeat it again?
- Perfect Madam. You have a reservation for two, standard and executive suit, at 3 p.m. on Tuesday; this is your
confirmation number Madam.
-Great, thank you.
- My pleasure Madame. = Gern geschehen!
Dates:
The first of July
On the first of July
From the first of July to the twenty-second of July
Arrive at 8.00 a.m on the second of July
The reservation FOR what day?
Hotels
names\terms
Arrival-check in
Departure-check
out
Hotels verbs
General verbs
Expressions
Arrive AT .p.m.
ON
Leave?
Politeness:
1. You are (very)welcome
Not at all
My pleasure
2. Could you please repeat it again?
Can I help you?
Would you like tohave a seat?
How many days would you like to.
I would like to
May I have..?
We are looking forward to welcoming you
Hotels
names\terms
Expressions
Have a good trip!
How was your trip?
Enjoy your stay!
WHAT time is the dinner served?
BETWEEN six and ten
How much is that going to cost?
How much does it cost? ?
Hotels verbs
General verbs
Expressions
Are there any
coat hangers in
the room?
Verbs
Hire = employ
Fire (out)
Expressions
Azur Hotels and Resorts () are a collection of the most beautiful destinations on the
coastal Riviera of the Red Sea, Marsa Allam and the Mediterranean boasting 4 star and 5 star
properties. all inclusive resorts, city and luxury hotels in some of the most breathtaking
destinations in Egypts coastal cities.
The Azur chain caters as tourists as also business travellers.
Hurgada: Arabella, Arabia, Bell Air, AMC, Giftun
Other cities: Alexandria, Sal Hashish, Makadi Bay, El Cusare, Berenice
3. What do you know about the position of GR? Your experience in that branch? Please give me your
definition of [the position for which you are being interviewed]
I had to communicate with the Austrian members of the delegation and answer theirs questions,
resolve the problems.
I am very stress resistant, very calm.
I can communicate quietly with any people, I usually make on the people an impression of calm
and confidence.
5. Why do you want to leave in Egypt? Why are you leaving (did you leave) your present (last) job?
Because of the climate, its too cold in winter, this winter was especially.
No normal summer and environmentally not well.
I know already all now in my position. Nothing new.
Besides I would like to learn Arabic. The languages are never too much.