LAUNDRY ATTENDANT

The Laundry Attendant is responsible in collecting and washing dirty clothes of

customers and hotel beddings and uniforms. They also perform ironing, folding and the
distribution of laundry items to its designated destination.
Duties and Responsibilities:

Counts articles to verify quantities on laundry requisitions.

Tag, sort and pre-treat guests laundry items in accordance with organizational
requirements.

Inspect guest items for damages and stains and report any damages to the
laundry supervisor.

Ensure the proper use, storage and maintenance of laundry equipment, tools and
supplies.

Perform spot cleaning procedure on heavy soiled/stained and contaminated

articles.

Perform washing of guest items according to propertys standard procedures.

Perform mending and repair of guest garments.

Fold and place laundry item in appropriate storage area

Operate laundry machinery such as washers, driers and ironers.

Perform pressing/ironing according to prescribed procedures.

Responsible for sewing or mending of guest clothes.

Figure bills to be attached to guest laundry.

Clean and maintain work areas.

Transport clean laundry to storage areas.

Perform other duties as maybe assigned by the supervisor.

RECEIVING A CALL FROM THE GUEST

The Guest

The guest chooses the appropriate laundry services (washing, dry cleaning or
pressing)
The guest accomplishes the laundry request form
The guest place the soiled garments and laundry list inside the laundry bag
The guest may call the laundry department or he/she can hang a laundry request
card on the door.

Procedure of Receiving Guest Call

Answer the telephone promptly
Mention your department and your first name
Ask the name of the caller including room number
Provide assistance
Listen attentively to the request and take notes if necessary:
o The name of the client
o Room number
o Urgency of the item to be laundered
During conversation, repeat the name of your client and room number
Repeat the request of the guest
Ask the guest if they still need more assistance
Bid the guest goodbye and remember to say thank you
Procedure for Collecting Laundry Items from Guestroom
1. Proceed to the guests room and knock on the door three (3) times and
announce Laundry Service.
2. When the guest open the door, inform the guest that you came to collect
guest laundry.
3. Ask permission from the guest to count and check the items to be laundered
4. Tally the count with your own physical count.
5. Write the correct number of items laundry request form.
6. Notify the guest for any discrepancies.
7. Check if the guest has filled-in the laundry list. Look for the following:
a. The name of the client
b. Room number
c. Date
d. Urgency of services according to guest request
e. Guests signature
8. Ask the guest if he/she need additional help or if they have additional request.
9. Bid the guest goodbye and remember to say guest request.

Receiving Guest Laundry

1. Place the laundry bag that contains dirty clothes in the receiving area.
2. Note the time when guest item is being receive.
3. Check laundry list accordingly.
a. Name of the Guest
b. Room Number
c. Specific Instructions/Request
4. Check laundry items against the laundry list
a. Count number of each item
b. Make sure that the numbers of the laundry items correspond with
the laundry list
c. Write down any correction in the laundry list.
d. Ask your supervisor to sign the corrected document.
5. Tag each laundry item.
6. Record guest laundry according to company procedures. You should write
the following in the control record book:
a. Name of the Guest
b. Room No.
c. Record express service with required delivery time
d. Place guest date of departure (if needed)
Removing Stain
1. Gather all necessary materials.
a. Stain-removing agents (use specific stain remover for specific fabric
and stain).
All-purpose detergent
White vinegar
Lemons
Bleaches (Hydrogen peroxide, Oxygen bleach, Chlorine bleach)
Ammonia
Rubbing alcohol
Acetone
b. Solvent-type cleaning fluids (dry cleaning or spot removers)
c. Enzyme pre-treatment products
d. Stained cloth
e. Scrapping tool
f. Paper towel or Towel
2. Wear Proper Protective Equipment (PPE).
3. See and follow care label found in the collar or side seam of the garment.
4. Read and follow package directions of the product to be use.

5. Pre-clean the garment by blotting or scraping. Place the stained area face
down on a clean paper towel or white cloth.
6. Check for colorfastness by testing the stain remover on the unseen area of
the item to avoid damage on the fabric.
7. Gently scrub the stain-remover on the wrong side of the garment.
8. Continue to soak and scrub until the stain has disappeared.
9. Launder the garment.
TIP
For liquid stain, first blot the stain, do not rub, to absorb excess liquid before it
soaks in deeper.
For solid stains, such as mud, you should scrape it off with a butter knife before
you attempt to clean the stain.
LAUNDERING WITH A WASHING MACHINE
1. Read and follow your washing machine owners manual.
2. Check the condition of the washing machine specially the electrical plugs and
wires.
3. Weight the laundry items.
4. Select appropriate load size.
5. Add washing cleaning agents and chemicals following the recommended
quantity for specific load size.
6. Load your clothes loosely into the washing machine. Load the laundry as high
as your owners manual specifies or to the top row of holes in the tub.
7. Close the lid and set the controls of your washing machine according to what
you are washing.
a. Set the water level: The level of water should depend on the
quantity/weight of items to be laundered.
b. Adjust the water temperature of the washing machine:
Use hot temperature if garments are heavily soiled or white in
color.
Use warm temperature if items are for permanent press.
Adjust to cold temperature if items are for permanent press.
8. Select the right wash cycle and time.
9. Set Spinning and rinsing cycle.
10. Turn on your washing machine. Allow it to work through all of the cycles and
turn itself off before you unload the washed laundry.
11. Remove laundry items from the tub when the buzzer sounds.
Preparation
1. Prepare the materials needed:
a. Flat Iron
b. Ironing board
c. Water sprayer (optional)

d. Clean damp cloth

e. Hanger
f. Cloths rack
2. Check the cleanliness and condition of flat iron and ironing board before
starting to work.
3. Set the ironing board.
4. Consult care label of the fabric for ironing temperature.
IRONING SHIRT
1. Correct order of ironing a shirt:
a. The collar part of shirt should be first
b. Yolk/shoulder part
c. The cuff
d. The sleeves
e. The body of shirt
2. Put a damp cloth on top of the ironing board. Clean the iron by rubbing it
on the damp cloth.
3. Start the process by ironing the collar.
a. Flatten the back of the collar on the surface of the board
b. Run the iron over the back of the collar several times until you are sure
it is correctly presses.
c. Turn the shirt over and iron the front of the collar, follow the same
ironing procedure used for the back of the collar.
4. Next iron the sleeves:
a. Lay the back of the sleeve on the ironing board
b. Stretch the fabric by using the palm of your hand
c. Iron the back of the sleeves
d. Flip the shirt over and iron the front of the sleeves
5. Iron the body part of the shirt:
a. Start with the left upper side of the shirt; flatten the fabric by using
the palm of your hand.
b. Iron straight upwards keeping goof tension all the time.
c. Iron the seam by running the edge of the iron over the stitching
while pulling with the other hand.
d. Continue moving the shirt towards you bit-by-bit, ironing one
section at a time.
e. Move in and out of the buttons taking care not to hit the buttons by
going too fast.
f. Continue this way remembering to hold the shirt by the collar all the
time while pulling against the force of the iron to give a crisp finish.
6. Hang the pressed shirt with a hanger.

IRONING PANTS:
1. Turn on the iron and set to correct temperature
2. Clean the iron by putting it on top of a damp face towel
3. Iron the pockets
4. Iron the fly, seams and hems
5. Iron the waist band
6. Hold the pants on the lower part of the leg
7. Fold the leg of the pants on the ironing board
8. Lay the folded pants on the ironing board
9. Pull out the pockets and iron it
10. Fold one leg up, allow it to overlap the waist
11. Iron in a circular motion, start working from the cuff to the pocket
12. Iron down to the leg smoothly creating only one straight line
13. Fold the other leg back down and iron as you did on the first leg. Make
sure in seams are align with each other
14. Turn the pants over and lay the pants on the ironing board
15. Match up the in seam and the side seam so that they are directly over
each other
16. Iron down the leg to create a permanent crease
17. Turn off the iron and let it cool down before putting it away
18.
Hang from the waist or fold the pants