Your Vodafone

bill explained
We know your first Vodafone bill can be a
little confusing. So to help you get started, weve
included a quick overview of your main bill sections.
Dont forget, its easy to check your account
balance, update your account details, view your
previous bills and more with My Vodafone.
Head to myvodafone.com.au to register online
or download the handy app from iTunes or the
google play store.
If you want to know your balance at any time, send
a blank TXT to 1512 and we'll reply with the details.

Vodafone Pty Limited ABN 76 062 954 554

Contents

1 Email bill
2 Account summary
3 Bill summary and payments
4 Usage details
5 If youve recently joined from 3
6 What to expect on your first bill

CC690 07.13

Email bill
Email billing is free, convenient and better for the environment. It also saves you from the $2.20
monthly paper bill charge. To sign up, head to myvodafone.com.au.
Well email you within 24 hours of signing up. Youll then need to confirm your details so you
can stop receiving and getting charged for paper bills.

If we're having trouble emailing you, we'll send a TXT asking you to confirm and update your details.

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This box is a summary of the outstanding balance from your last bill minus any
payments youve made to your account. It also shows new charges and the date your bill is
due. Youll need to pay by the due date to avoid being charged the $10 late payment fee.

This section lists your account number, invoice number and the date your bill was
issued. Each bill has a unique invoice number which you may need to quote if you call us
about a query on your account.

Click this button to view and/or download your bill. You can easily access previous bills
through My Vodafone.

Paying your bill online with your credit or debit* card is easy. Just click this button and
youll go to a new screen where you can enter your details.

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*Please note that surcharge fees apply for credit and debit cards, and these will appear on your next bill.
Please check your payment receipt for details.

Its easy to check your account balance, update your account details, view your
previous bills and more by visiting My Vodafone online or downloading the
My Vodafone app. Head to myvodafone.com.au to register.

From time to time well keep you updated with important info and special offers.

Account summary
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Here youll find your account number, invoice number, and the date this invoice
was issued.

This section is a summary of your account balance. It includes your outstanding

balance (if any), plus any new charges for this bill, which add up to show your total
amount due. If you set up direct debit payments, it will also show the date and
amount of your next debit transaction.
To avoid late payment fees and possible disruption to your connection, youll need
to make sure you pay by the due date. Any outstanding balance is due for payment
straight away.

This graph lets you compare your spend over the last three months. You can also
monitor your spend through My Vodafone or by sending a blank TXT to 1512.

Here youll find all the payment options available plus the codes youll need to
use them. Vodafone offers a number of fee-free payment options including direct
debit and BPAY. If you pay through Australia Post, or send a cheque or money order,
youll need to detach and include this slip with your payment. No staples please.

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Some of the payment options (such as paying with a credit or debit card) incur
processing fees, so please check this slip for details.

Bill summary and payments

This page provides a summary of charges for all the plans listed under your account. It also
shows any payments or adjustments made to your account since your last bill.

This is where you can see payments received since your last bill. Payments made in
the last few days may not show up until your next bill. You can still check them at
myvodafone.com.au

This section is a summary of all new charges on this bill. If you have more than one plan
with Vodafone, youll see all plans on your account here. It is followed by a breakdown of
new charges for each plan.

This subsection summarises your monthly charges, which are calculated in advance for
the next month billing period.

If youre new to Vodafone or youve altered your plan, youll see part-monthly charges for
the old and new rate plans on a pro-rata basis here.

If you pay a monthly installment for your handset or device, youll see it here along with
the number of installments left to pay, and the balance.

This section outlines how youve used your plan throughout the month. It lists national
calls, Vodafone to Vodafone, TXTs, data usage and other plan inclusions. These charges
usually apply after any discounts or entitlements have been calculated.

This section lists any other charges that have been applied to your account
or connection.

A single charge of GST will be shown on your bill here. For example, if youre on a $40
Plan, you will see a charge of $36.36 in the monthly plans and services section, plus the
GST value of $3.64 which together equal $40.

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Usage details
Each plan on your account will have a breakdown of items that have been calculated and
charged to your bill. If you dont want to receive usage details, you can request a summary bill
by visiting myvodafone.com.au

Usage details are grouped according to the type used through the month. The summary
displays the date, time, number dialled, duration and the total amount charged.

If usage is part of your plan entitlements, this is shown in the Cost (ex GST) and
You Pay (ex GST) column.
The Cost (excl GST) column shows the normal price of the usage item before

it was included in your entitlement.
The You Pay (excl GST) column shows the total cost to you after your

entitlement and/or discounts have been deducted.

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Data usage includes activities like viewing websites, downloading music and content,
viewing social network sites like Facebook and Twitter, emailing and gaming.
Your bill lists a summary of the total kilobytes (kB) that have been uploaded and
downloaded to your handset or device each day.

The total usage is represented as either kilobytes (kB), megabytes (MB) or gigabytes (GB)
depending on how much you have used over the month.
A simple way to calculate this is:

1024 kilobytes (kB) = 1 megabyte (MB)

1024 megabytes (MB) = 1 gigabyte (GB)

The total charge for your usage is shown in the highlighted panel at the bottom of the
page. If you go over your plan entitlements, or use products and services not included,
these items will be charged in addition to your monthly plans and services charge. Make
sure you know what your entitlement are by refering to your plan details. All usage
shown on your bill is exclusive of GST.

If youve recently joined from 3

If youve made the switch from 3, there are a few things youll need to know to
make your move to Vodafone as simple as possible. This includes info about how to
pay your balance and some subtle differences youll notice on your new monthly bill.

Paying your final 3 bill

Its important that you pay your final bill from 3. If you pay it by direct debit,
theres nothing more to do. 3 will debit your bank account or credit card as
usual on the due date.
If youre paying by any other method, please refer to the payment slip details
on your 3 bill.

Paying your first Vodafone bill

If youve already provided your direct debit details, or requested to transfer your
existing direct debit details, theres nothing more to do. Well debit your
nominated bank account or credit/debit card on or shortly after the due date.
If you pay by any other method, please refer to the payment slip details on
your Vodafone bill. This includes updating your regular payments like BPAY with
the new biller code and BPAY reference number.

What to expect on your first bill

How your charges and plan inclusions are displayed
You might notice that the plan inclusions listed on your bill are calculated ex
GST. A single charge of GST for all applicable items will be shown on your bill.
For example, if youre on a $40 Plan, youll see a charge of $36.36 in the
monthly plans and services section, plus the GST value of $3.64 which
together equal $40.
If you have $250 of included usage, this will be displayed on your bill as
$227.27 ex GST. Your usage rates are also calculated in the same way.

How your first bill is calculated

If youve joined us or changed your plan within our billing cycle, well charge a
pro-rata rate for the days leading up to your first bill plus your new monthly
charge in advance.
This means, if you join today and your first bill is due to be issued 5 days from
now, youll see a Part Monthly Plans and Services charge for the first 5 days.
Youll also see your usual monthly charge in advance as shown under
Monthly Plans and Services on your bill summary. Check the date periods
that apply to your account.
If youve gone over your allowance, or used services not included in your plan,
costs for those services will appear in addition to your usual monthly charge.

How to monitor your spend

You can view your spend online by visiting myvodafone.com.au or
downloading the My Vodafone app on your phone.
If you want to check your balance by TXT, you can send a blank TXT
to 1512 anytime.