Huawei RMA generation Service Application Form

Organization Name* :BSNL

Postal address of Site

R.Suresh,
DE(BSS-I),
4th floor, Telephone Exchange,
Ramnagar
City*: Coimbatore
State*: Tamilnadu
Pin Code*: 641009

Contact person(Name)*:R. Suresh

Designation*:DE(BSS-I)
Contact Number*: 9443100677 and 9486101801
Alternate Contact Number*:9500044379
E-MAILAddress*:
gk.muralidharan@huawei.com

Issue Reported:
Whether Service Affective or KPI Affective ? * KPI Affective

Whether
the
card
damaged
via
burnt
cases,
physical
Whether
the
card
isis
damaged
via
burnt
cases,
physical
damage
and
water
damage
?
Please
specify
YES/NO.
damage and water damage ? Please specify YES/NO. * * No
If Service Affected, Provide Details:

Occur Date & Time : 12-09-2014

Mandatory Information*
Project Name: BSNL
NE/Equipment Type: RRU-1
Equipment Details :
Equipment/Application Software Version:
Equipment IP/ID:
Equipment VLAN:
Card Type
1

In order to provide correct spare parts to you, avoid wrong service, please check the
serial number is 16/20 digits and first two digits of serial number should start with
21/03/02.
1 if yes, please send same serial number for RMA generation;
2 if no, before RMA generation, please send clear snap shots (from different
directions) to Huawei to identify the correct part number;

( Along with Sr. No):

__________________________________________________________________________________

Huawei Telecommunications (India) Pvt. Ltd

Clear network data from faulty card*: Yes

No

Not Applicable

Detailed Problem Description:

Action Taken, If Any: RRU Reset given and found faulty.

Faulty
Faulty reason:
reason:

* Mandatory Fields
Refer Attachments(if any):

Site name with site

id
KCP_Pollachi_5184

Item
name
RRU

Sl. No.
210231678010A4000132

Count
1 No

Remark:

Suggestions & Request:

1

Please use proper packing (ESD Foam, ESD BAG & 5 ply carton box) as per
weight & size of faulty card to avoid physical damage risk during the
transportation.

Please clearly mention the RMA number on faulty unit box and on
dispatch challan/gate pass/ Performa invoice. Faulty units received
without RMA number reference will be returned back to consignor or SLA
would not be counted for such case.

Please attach copy of Service Application form/ Fault tag along-with faulty
unit for faster repair and return.

Huawei request not to request RMA for visually evident Water damages,
Burnt cases, Physical damage cases. If any Unit found with such faulty will
be immediately returned after visual inspection at warehouse or testing
at Repair Centre on TO PAY basis to sender.

Please send faulty parts within 7 days once getting RMA number;
otherwise RMA would automatically cancelle frome PSDS within 15 days .

Agre SLA would not be applicable for bulk RMA (>10). Such cases would
be rsolve after mutuelle agrent of rsolution time priode.

__________________________________________________________________________________

Huawei Telecommunications (India) Pvt. Ltd

Please signa on the invoice and packing List copy alse Wren You received
the himents intime
Warehouse adressa : O&M Warehouse adressa to send faulty return:Delhi warehouse
Huawei Tlcommunications (India) Co. Pvt. Ltd.
Mr. Sanjay Yadav / Rahul Mishra
C/o M/S Vision Reght Solutions India Ltd.
Khara no. 915-916
2nd Flor, Rit hala Industrialo Area,
Newar Ric Mill (net to Rit hala Metro Station)
New Delhi 110085
Mobile no. Sanjay - 9911120086
TIN no. 07040336749
Chennai warehouse
Huawei Tlcommunications India PV Ltd
Mr. Rajendran / Mr. Ramesh Manda
C/O Vision Reght Solutions India Ltd.
Survey No. 114/Part 3, Ponniamman Koil Street,
Numbal, Thiruverkadu, Chennai 600077.
Tin no. 33171122773
Tel : 9962295856

__________________________________________________________________________________

Huawei Telecommunications (India) Pvt. Ltd