Programme Exit Survey (PES) JUNE 2013 Session (DKA)

Programme Exit Survey (PES)
Report
Diploma in Civil Engineering DKA
June 2013 Session
Politeknik Kota Kinabalu (PKK)
Sabah
RESEARCH COMMITTEE
Member of Advisory Committee

NO
1
2
3
NAME
Wan Mohamad Nasir bin Wan Abdul Rahman
Hajjah Norehan Bt Md Shariff
Hj. Aminuddin Bin Ibrahim
POSITION
Director
Deputy Director (Academic)
Head of Department (JKA)
Research Fellow (Polytechnic)

NO
1
2
3
4
5
6
NAME
Dr Hasnim bin Harun (Chief, Bureau of Research and Innovation)
Azman B Talib
Farah Asyikin Abd Rahman
Shalizan B. Kadir
Mohd Mayuzie Yusof
Fadlilhisham B Ahmad
Research Fellow in Diploma in Civil Engineering

NO
1
2
3
NAME
Subir Bin Musta (Head of Program)
Sulie Ak Slat
Pitus @ Vitus Bagu
ABSTRACT
2
PKK Program Exit Survey Report June 2013 Session (DKA)
The purpose of this Programme Exit Survey (PES) was to provide data to gauge perceptions
of various aspects of programmes and services offered and to identify areas where
improvements may be needed in the Department of Civil Engineering (JKA), Politeknik Kota
Kinabalu (PKK). This PES was conducted on 46 final semester students, graduating from
Diploma in Civil Engineering (DKA). They were the second Cohort whose intake was in
December 2010. The survey questionnaire had five main sections: respondents profile;
assessment of overall quality; assessment of skills and knowledge; assessment of Lecturers
and Academic Advisor; and assessment of academic resources and facilities. All the data were
analysed using the Statistical Product and Service Solutions (SPSS) software version IBM
SPSS Statistics 19.0. For the assessment of the overall quality, attribute for teaching and
learning experience was rated 97.8% with excellent, very good and good. Skills and
knowledge section was evaluated by relating the statements with nine items as stated in the
Programme Learning Outcomes (PLO). All the PLOs were marked at least good by 99.6%
of the students. Assessment on lecturers and academic advisor were rated 39.9% as
excellent, 42.8% as very good and 17.0% as good. In terms of academic resources and
facilities, the access to Wi-Fi had the highest unsatisfactory concerned from the respondent
whereby 23.9% rated the item as weak and 19.6% rated as average.
Keywords: overall quality, skills and knowledge, lecturer and academic advisor, academic
resources and facilities
1. INTRODUCTION
3
1.1 Programme Exit Survey (PES)

PES is a method of collecting information on the quality of diploma education from the
perspective of graduating students upon the completion of their diploma programme. This
report refers to an indirect measurement method by way of self-evaluation based on
individual perception for the assessment of PLO. PLOs are the specific statements of
graduates knowledge, skills and attitudes acquired at the end of the programme as evidence
for the programme objectives achievements. This PES was conducted to assess the graduate
students satisfaction and perceptions about various aspects of their academic experiences.
100% of the final semester students from the DKA programme had participated in the survey.
The main objectives of this PES are to:
1) Determine the students perception in their attainment on the overall quality of
learning and teaching in PKK;
2) Determine the students self-assessment of knowledge, skills and soft skills
achievement after going through the PLOs of the programme;
3) Evaluate the students opinion towards contributions of Lecturer and Academic
Advisor system implemented based on Outcome Based Education (OBE) approach;
4) Evaluate the students opinion towards academic resources and facilities provided in
PKK.
1.2 Programme Learning Outcomes (PLO)
OBE is an educational philosophy that believed that educational assessment should recognise
and reflect progress made by individual students. PLOs are statements that describe what
graduates are expected to know or be able to do on graduation. In the curriculum for DKA
programme it has been specified that there are nine (9) PLOs to be acquired by the graduates
upon graduation.
The nine PLOs are as follows:
4
i.
Apply knowledge of mathematics, science and engineering fundamentals to well

defined civil engineering theories and procedures.
ii.
Use necessary skills and technique to conduct experiment and civil engineering
practices.
iii.
Communicate effectively both in written and spoken form with other colleague and
community.
iv.
v.
Provide effective solution to civil engineering problems.

Develop social responsibilities and humanistic values
vi.
Recognize the need and to engage in, lifelong learning and professional development.
vii.
viii.
Apply entrepreneurship skill for career development.

Adhere to professional codes of ethics to adapt in working environment.
ix.
Demonstrate effective leaderships skills and team work responsibilities
2. METHODOLOGY
5
This survey involved 46 DKA students from June 2013 semester. Students were asked to fill
up the PES questionnaires which were posted online and 100% of them responded. The
respondents were required to evaluate and rate themselves based on 5-Likert Scale indicated
below:
1 = Weak
2 = Average
3 = Good
4 = Very Good
5 = Excellent
Students satisfaction and acceptance level was determined from the scale. Excellent, Very
Good and Good indication rate shows the students are satisfied with the item. While Average
and Weak indication rate shows the item need some improvements and correction for the
program.
This online survey was conducted on October 2013. The survey questionnaires were
divided into five sections as follows:
i.
Section A: General Information
ii.
Section B: Overall Quality of Teaching and Learning
iii.
Section C: Skills and Knowledge
iv.
Section D: Contributions of Lecturers and Academic Advisors
v.
Section E: Academic Resources and Facilities
The data collected in this survey was processed through Statistical Product and Service
Solutions (SPSS) software version IBM SPSS Statistics 19.0.
The questionnaires were based on students perception on teaching and learning in
PKK, students response on skills and knowledge related to PLOs, students attainment on the
soft skills, students rating for lecturers and academic advisors contribution, students opinion
towards academic resources, overall services and facilities in PKK. This assessment strategy
was aligned with the Curriculum Development Cycle - develop-implement-review as
required by the MQA in order to improve the quality of programme.
3. RESULTS
The response from the students were analysed based on the following four criteria:
6
i.
Students response towards the Overall Quality
ii.
Students response on Skills and Knowledge
iii.
Students ratings for Lecturer and Academic Advisor contributions
iv.
Students opinion towards Academic Resources and Facilities
In Section C: (Skills and Knowledge) the statements have been classified under a particular
PLO so that the data analysis can be done appropriately for accreditation purposes. The
results can be used an indicator to show how well the students have acquired their skills and
knowledge as required in the PLOs of the programme.
3.1 SECTION A: PROFILE
Figure 1: Students Gender
54%
46%
Male
Female
Table 1: Students Gender
Based on Table 1 and Figure 1, this PES was conducted on 46 final semester students,
graduating from Diploma in Civil Engineering (DKA) which is 21 (45.7%) male and 25
(54.3%) female respondent. They were the second Cohort whose intake was in December
2010.
3.2 SECTION B: OVERALL QUALITY
7
Overall Quality was evaluated by relating the students experience with the teaching and
learning environment in PKK. Two survey statements were given and the results were as
follows:
a) What is your impression on the overall quality of curriculum; and teaching and
learning at PKK?
b) To what extent has the quality of teaching and learning in PKK improved since you
were here?
Table 2: Overall Quality rating

OVERALL QUALITY
We Avera Goo
Very
ak
ge
d
Good
Excell
ent
What is your
impression
on the
overall
quality of
curriculum;
and teaching
and learning
at PKK?
18
21
(%)
0.0
0.0
39.
1
45.7
15.2
To what
extent has
the quality of
teaching and
learning in
PKK
improved
since you
were here?
18
22
(%)
0.0
0.0
39.
1
47.8
13.0
Figure 2: Overall Quality rating

8
100%
90%
21
22
80%
70%
60%
Very Good
50%
Good
40%
(39.1
Average
30%
20%
Excellent
18
(39.1
18
Weak
10%
0%
What is your impression on the overall quality of curriculum; and teaching and learning at PKK?
For statement (a) (Figure 2), 18 of the respondents (39.1%) agreed and categorized as
good for the impression on the overall quality of curriculum and teaching and learning at
PKK. The other 21 (45.7%) responded very good while 7 (15.2%) expressed as excellent.
No respondent rated for average and weak indication.
While for statement (b), 18 of the respondents (39.1%) agreed that item to what
extent has the quality of teaching and learning in Politeknik Kota Kinabalu improved since
you were here the scale given was good. The other 22 (47.8%) responded very good
while 6 (13.0%) expressed excellent. No respondent rated for average and weak
indication.
From the analysis on overall quality, 100% of DKA students were satisfied with the
overall quality for this programme during their study in PKK based on the experience with
the teaching and learning environment.
3.2
SECTION C: SKILLS AND KNOWLEDGE

9
In assessing the knowledge and practical skills of the students, the statements had been
classified into nine PLOs as follows:
PLO 1 (Knowledge)
PLO 2 (Technical and Practical Skills)
PLO 3 (Communication Skills)
PLO 4 (Critical Thinking and Problem Solving Skills)
PLO 5 (Social Skills and Responsibilities)
PLO 6 (Continuous Learning and Information Management Skills)
PLO 7 (Management and Entrepreneurial Skills)
PLO 8 (Professionalism, Ethics and Moral)
PLO 9 (Leadership and Teamwork Skills)
3.2.1 PLO 1 (Knowledge)
For PLO 1 (Knowledge), four statements were given and the results were as follows:
a) I am able to apply knowledge of core discipline courses in my programme.
b) I am able to apply knowledge of specialized courses in my programme.
c) I am able to apply knowledge of elective courses in my programme.
d) I am able to understand the technological applications relevant to my programme of
study.
Table 3: PLO 1 Knowledge rating
SKILLS AND KNOWLEDGE
PLO 1 (Knowledge)
Wea
Goo
Average
Very Good
k
d
a) I am able to apply
knowledge of core
discipline courses in
my programme
(%)
b) I am able to apply
knowledge of
specialized courses
in my programme
(%)
c) I am able to apply
knowledge of
elective courses in
my programme
(%)
Excellent
16
21
0.0
0.0
34.8
45.7
19.6
16
20
10
0.0
0.0
34.8
43.5
21.7
14
20
12
0.0
0.0
30.4
43.5
26.1
10
d) I am able to
understand the
technological
applications relevant
to my programme of
study
(%)
28
10
0.0
0.0
17.4
60.9
21.7
For statement (a) (Table 3), I am able to apply knowledge of core discipline courses in
my programme mostly 21 (45.7%) respondents responded very good. For statement (b) and
(c) (Table 3), I am able to apply knowledge of specialized courses in my programme and I am
able to apply knowledge of elective courses in my programme mostly 20 (43.5%) responded
very good and finally 28 (60.9%) respondents agreed and categorized as very good for
statement (d) I am able to understand the technological applications relevant to my
programme of study. No respondent rated for average and weak.
As a conclusion, 100% of DKA students were satisfied with the skills and knowledge
they gain and agreed that they had understood the relevancy of the technological application
during their studies in PKK. This percentage will reflect the achievement of PLO1.
3.2.2 PLO 2 (Technical & Practical Skills)

Table 4 shows the scores of 46 respondents for PLO 2 (Technical & Practical Skills). The
percentage of respondents who were satisfied (Excellent, Very Good and Good) for the
three statements were given and the results were as follows:
a) I am able to apply information technology in my programme (97.8% satisfied)
b) I am able to demonstrate my practical skills effectively (100% satisfied)
c) I am able to use computing technology for applications in my programme (100%
satisfied).
11
Table 4: PLO 2 Technical & Practical Skills rating

PLO 2 (Technical & Practical Skills)
Wea
Goo
Average
Very Good
k
d
a) I am able to apply
information
0
1
12
22
technology in my
programme
(%)
0.0
2.2
26.1
47.8
b) I am able to
demonstrate my
0
0
10
24
practical skills
effectively
(%)
0.0
0.0
21.7
52.2
c) I am able to use
computing
technology for
0
0
11
22
applications in my
programme
(%)
0.0
0.0
23.9
47.8
Excellent
11
23.9
12
26.1
13
28.3
As the conclusion for PLO2, 97.8% (45 respondents) of DKA students were satisfied and
were able to make use of technical and practical skills they gained during their studies in
PKK.
3.2.3 PLO 3 (Communication Skills)
Table 5 shows the scores of 46 respondents for PLO 3 (Communication Skills). The
percentage of respondents who were satisfied (Excellent, Very Good and Good) for the
three statements were provided and the results were as follows:
a) I am able to communicate effectively orally/visually (informal / formal / conversational
/ presentation) - (100% satisfied)
b) I am able to communicate effectively in writing (writing reports and expressing ideas
and opinions clearly and concisely) - (100% satisfied)
c) I am able to use computing technology in communications - (100% satisfied)
12
Table 5: PLO 3 Communication Skills rating

PLO 3 (Communication Skills)
Wea Averag Goo
Very Good
k
e
d
a) I am able to
communicate
effectively
orally/visually
(informal / formal /
conversational /
presentation)
(%)
b) I am able to
communicate
effectively in writing
(writing reports and
expressing ideas and
opinions clearly and
concisely)
(%)
Excellen
t
23
17
0.0
0.0
13.0
50.0
37.0
11
23
12
0.0
0.0
23.9
50.0
26.1
c) I am able to use
computing technology
in communications
12
21
13
(%)
0.0
0.0
26.1
45.7
28.3
As the conclusion for PLO3, 100% (46 respondents) of DKA students were satisfied
and were able to communicate effectively after finish their studies in PKK.
3.2.4 P L O 4 (Critical Thinking & Problem Solving Skills)

Table 6 and Figure 3 show the scores of 46 respondents for PLO 4 (Critical Thinking &
Problem Solving Skills). The percentage of respondents who were satisfied (Excellent,
Very Good and Good) for the three statements were given and the results were as follows:
a) I am able to solve problems using methods, tools and skills related to my programme
(100% satisfied)
b) I am able to think critically and logically. - (100% satisfied)
c) I am able to plan, organize and complete a task. - (97.8% satisfied)
13
Table 6: PLO 4 Critical Thinking & Problem Solving Skills rating

PLO 4 (Critical Thinking & Problem Solving Skills)
Wea
Goo
Average
Very Good
k
d
a) I am able to solve
problems using
methods, tools and
0
0
15
18
skills related to my
programme
(%)
0.0
0.0
32.6
39.1
b) I am able to think
critically and
0
0
13
24
logically
(%)
0.0
0.0
28.3
52.2
c) I am able to plan,
organize and
0
1
10
25
complete a task
(%)
0.0
2.2
21.7
54.3
Excellent
13
28.3
9
19.6
10
21.7
Figure 3: PLO 4 Critical Thinking & Problem Solving Skills rating

100%
90%
80%
13
10
(21.7%
(19.6%
70%
60%
(39.1%
(32.6%
50%
Excellent
24
18(52.2%
25
(54.3%
Very Good
Good
40%
Average
30%
Weak
20%
10%
15(28.3%
13
10
(21.7%
1
0%
I am able to solve problems using methods, tools and skills related to my programme
As the conclusion for PLO4, 97.8% (46 respondents) of DKA students were satisfied
and were equipped with critical thinking & problem solving skills which they gained during
their studies in PKK.
14
3.2.5 PLO 5 (Social Skills and Responsibilities)

Table 7 shows the scores of 46 respondents for PLO 5 (Social Skills and Responsibilities).
The percentage of respondents who were satisfied (Excellent, Very Good, and Good) for
the three statements were given as follows:
a) I am able to understand the role of my work in relation to social or cultural issues.
(100% satisfied)
b) I am aware of the value of considering diversity and differences in cultures in my work.
(100% satisfied)
c) I am aware of the impact of my work in a social context. (100% satisfied)
Table 7: PLO 5 Social Skills and Responsibilities rating

PLO 5 (Social Skills and Responsibilities)
Wea
Goo
Average
Very Good
k
d
a) I am able to
understand the role
of my work in
relation to social or
cultural issues
(%)
b) I am aware of the
value of considering
diversity and
differences in
cultures in my work
(%)
c) I am aware of the
impact of my work
in a social context
(%)
Excellent
12
23
11
0.0
0.0
26.1
50.0
23.9
12
18
16
0.0
0.0
26.1
39.1
34.8
15
17
14
0.0
0.0
32.6
37.0
30.4
15
and were aware of their responsibilities in social context and able to associate with
community effectively which they gain during their studies in PKK.
3.2.6 PLO 6 (Continuous Learning & Information Management Skills)
Table 8 shows the score of 46 respondents for PLO 6 (Continuous Learning & Information
Management Skills). The percentage of respondents who were satisfied (Excellent, Very
Good, and Good) for the four statements were provided and the results were as follows:
a) I am able to continuously learn new skills and knowledge. (100% satisfied)
b) I am able to engage in continuous learning beyond the classroom. (100% satisfied)
c) I am able to learn and apply new concepts. (100% satisfied)
d) I am able to use information resources (databases, libraries, internet etc.). (100%
satisfied)
Table 8: PLO 6 Continuous Learning & Information Management Skills rating
a)
b)
c)
d)

PLO 6 (Continuous Learning & Information Management Skills)
Wea
Goo
Average
Very Good Excellent
k
d
I am able to
continuously learn
0
0
6
17
23
new skills and
knowledge
(%)
0.0
0.0
13.0
37.0
50.0
I am able to engage
in continuous
0
0
9
17
20
learning beyond the
classroom
(%)
0.0
0.0
19.6
37.0
43.5
I am able to learn
and apply new
0
0
11
17
18
concepts
(%)
0.0
0.0
23.9
37.0
39.1
I am able to use
information
resources
0
0
12
17
17
(databases, libraries,
internet etc)
(%)
0.0
0.0
26.1
37.0
37.0
16
and were able to learn new skills and knowledge and able to use information resources
effectively after their study in PKK.
3.2.7 PLO 7 (Management & Entrepreneurial Skills)

Table 9 and Figure 4 shows the score of 46 respondents for PLO7 (Management &
Entrepreneurial Skills). The percentage of respondents who were satisfied (Excellent, Very
Good, and Good) for the two statements were provided and the results were as follows:
a) I am able to build/develop my career upon completion of my studies. (97.8%
satisfied)
b) I am able to develop time management skills. (97.8% satisfied)
Table 9: PLO 7 Management & Entrepreneurial Skills rating
PLO 7 (Management & Entrepreneurial Skills)
Wea
Goo
Average
Very Good
k
d
a) I am able to
build/develop my
career upon
0
1
14
17
completion of my
studies
(%)
0.0
2.2
30.4
37.0
b) I am able to develop
time management
0
1
11
22
skills
(%)
0.0
2.2
23.9
47.8
Excellent
14
30.4
12
26.1
Figure 4: PLO 7 Management & Entrepreneurial Skills rating
17
100%
90%
80%
14
12
70%
Excellent
60%
50%
17
Very Good
22
Good
40%
Average
30%
20%
Weak
14
10%
11
1
1
0%
I am able to build/develop my career upon completion of my studies
and believed that their management & entrepreneurial skills were developed in PKK.
3.2.8 PLO 8 (Professionalism, Ethics & Moral)

Table 10 shows the score of 46 respondents for PLO8 (Professionalism, Ethics & Moral). The
percentage of respondents who were satisfied (Excellent, Very Good, and Good) for the
two statements were provided and the results were as follows:
a) I am able to understand the professional and ethical responsibilities related to my work.
(100% satisfied)
b) I am aware of the importance of safety issues related to my work. (100% satisfied)
Table 10: PLO 8 Professionalism, Ethics & Moral rating
PLO 8 (Professionalism, Ethics & Moral)
Wea
Averag
Goo
Very Good
k
e
d
a) I am able to
understand the
professional and
ethical
responsibilities
related to my work
24
Excellent
14
18
(%)
b) I am aware of the
importance of safety
issues related to my
work
(%)
0.0
0.0
17.4
52.2
30.4
14
24
0.0
0.0
17.4
30.4
52.2
and understood the professional and ethical responsibilities and were aware of the importance
of safety issues related to their work during their studies in PKK.
3.2.9 PLO 9 (Leadership & Teamwork Skills)

Table 11 shows the scores of 46 respondents for PLO 9 (Leadership & Teamwork Skills).
The percentage of respondents who were satisfied (Excellent, Very Good, and Good) for
the four statements were given as follows:
a) I am able to work with individuals from different backgrounds. (100% satisfied)
b) I am able to work successfully as a member of a team. (97.8% satisfied)
c) I am able to work successfully as a leader of a team. (100% satisfied)
d) I am able to function in multidisciplinary teams. (100% satisfied)
Table 11: PLO 9 Leadership & Teamwork Skills rating
PLO 9 (Leadership & Teamwork Skills)
Wea Averag Goo
Very Good
k
e
d
a) I am able to work with
individuals from
0
0
6
16
different backgrounds
(%)
b) I am able to work
successfully as a
member of a team
(%)
c) I am able to work
successfully as a
leader of a team
(%)
Excellen
t
24
0.0
0.0
13.0
34.8
52.2
21
19
0.0
0.0
13.0
45.7
41.3
18
17
10
0.0
2.2
39.1
37.0
21.7
19
d) I am able to function
in multidisciplinary
teams
(%)
11
24
11
0.0
0.0
23.9
52.2
23.9
and were able to work in a team successfully and capable of being a leader after finishing
their studies in PKK.
3.3 SECTION D: CONTRIBUTIONS OF LECTURERS AND ACADEMIC ADVISORS

Responses from students towards the lecturers and academic advisors contributions are
summarized below. Graduates were asked to offer insights of encouragement given into the
programme delivery process. Six attributes of encouragement were offered and the results
were as follows:
To what extent did your lecturer/academic advisor encourage you to:
a) Set high expectations for learning?
b) Be an actively involved learner?
c) Show concern for student learning?
d) Provide feedback frequently and promptly?
e) Effectively communicate critical concepts and ideas?
f) Incorporate teamwork as part of the learning process?
Based on Table 12, 45 (97.8%) respondents were satisfied (Excellent, Very Good,
and Good), for the second statement until the last statements except only 1 (2.2%) respondent
rated Average for the first statement. This finding concluded 97.8% of DKA students were
satisfied with the contributions of lecturers and academic advisors during their studies in
PKK.
Table 12: Contributions of Lecturers and Academic Advisors rating
20
Satisfe
d
CONTRIBUTIONS
Contributions of Lecturers and Academic Advisors
To what extent did your
lecturer/academic advisor
encourage you to:
Wea
k
Averag
e
Goo
d
Very Good
Excellen
t
a) Set high expectations

for learning?
22
18
(%)
0.0
2.2
10.9
47.8
39.1
23
14
0.0
0.0
19.6
50.0
30.4
22
18
0.0
0.0
13.0
47.8
39.1
12
16
18
0.0
0.0
26.1
34.8
39.1
10
18
18
0.0
0.0
21.7
39.1
39.1
17
24
(%)
0.0
0.0
10.9
37.0
52.2
100.0
%
Average>
0.0
%
0.4%
17.0
%
42.8%
39.9%
99.6%
b) Be an actively
involved learner?
(%)
c) Show concern for
student learning?
(%)
d) Provide feedback
frequently and
promptly?
(%)
e) Show concern for
student learning?
(%)
f) Provide feedback
frequently and
promptly?
97.8%
100.0
%
100.0
%
100.0
%
100.0
%
3.4 SECTION E: ACADEMIC RESOURCES/FACILITIES

In the education eco-system, academic resources/facilities were important in terms of
educational hardware. The teaching and learning process would be greatly enhanced provided
that there were sufficient resources/facilities for students to thrive academically. Table 13 and
Figure 5 show the percentage of respondents ratings towards the sufficiency of
21
resources/facilities at the PKK. Eleven statements of resources/facilities were given and the
results were as follows:
To what extent did Politeknik Kota Kinabalu provide you with the following
resources/facilities?
a) Operation hours of the library- (95.7% satisfied)
b) Access to databases and collections both physically and online in the library- (82.6%
satisfied)
c) Easy and responsive services of the HEP staff -(95.7% satisfied)
d) Easy and responsive services of the counselling staff -(89.1% satisfied)
e) Easy and responsive services of the library staff -(100% satisfied)
f) Easy and responsive services of the administration staff- (93.5% satisfied)
g) Access to Wi-Fi internet- (56.5% satisfied)
h) Quality of computer labs -(82.6% satisfied)
i) Quality of laboratories / workshops / kitchens- (80.4% satisfied)
j) Quality of classrooms- (87.0% satisfied)
k) Quality of sports and recreational facilities - (78.3% satisfied)
dSatisfie
Table 13: Academic Resources/Facilities rating

ACADEMIC RESOURCES/FACILITIES
To what extent did
Politeknik Kota Kinabalu
provide you with the
following
resources/facilities?
a) Operation hours of
the library
(%)
b) Access to databases
and collections both
physically and online
in the library
(%)
c) Easy and responsive
services of the HEP
Wea
k
Averag
e
Goo
d
Very Good
Excellen
t
16
17
11
0.0
4.3
34.8
37.0
23.9
18
15
4.3
13.0
39.1
32.6
10.9
22
14
95.7
%
82.6
%
22
staff
(%)
0.0
4.3
47.8
30.4
17.4
20
14
(%)
0.0
10.9
43.5
30.4
15.2
e) Easy and responsive

services of the library
staff
20
17
(%)
0.0
0.0
43.5
37.0
19.6
22
13
0.0
6.5
47.8
28.3
17.4
11
15
23.9
19.6
32.6
13.0
10.9
23
(%)
6.5
10.9
50.0
17.4
15.2
i) Quality of laboratories
/ workshops / kitchens
19
13
(%)
2.2
17.4
41.3
28.3
10.9
j) Quality of classrooms
24
13
(%)
2.2
10.9
52.2
28.3
6.5
17
13
(%)
4.3
17.4
37.0
28.3
13.0
Average>
4.0
%
10.5%
42.7
%
28.3%
14.6%
d) Easy and responsive

services of the
counseling staff
f) Easy and responsive

services of the
administration staff
(%)
g) Access to Wi-Fi
internet
(%)
h) Quality of computer
labs
k) Quality of sports and

recreational facilities
95.7
%
89.1
%
100.0
%
93.5
%
56.5
%
82.6
%
80.4
%
87.0
%
78.3
%
85.6
%
Figure 5: Academic Resources/Facilities rating
23
100%
5
90%
11
80%
15
70%
60%
14
14
13
13
13
13
17
15
17
50%
23
40%
18
20
30%
20%
Excellent
Very Good
Good
Average
20
11
6
2
24
17
Weak
16
10%
0%
22
22
19
5
3
8
1
8
5
1
According to the finding, more than 70% of the respondents were satisfied with all the
statements except for statement (g). Apart from the 10 statements, the only one statement i.e.
(g) Access to Wi-Fi internet was satisfied by only 56.5% of the respondents. As the
conclusion, 85.6% of DKA students were satisfied with the academic resources/facilities
provided during their study in PKK.
4. CONCLUSION
24
The results of the survey indicated high considerable for Overall Quality of teaching and
learning since 100% students rated as excellent, very good and good measures of
achievement for all the statements. Thus students were satisfied with the overall quality of
teaching and learning in PKK.
Over 97.8% of graduates agreed that they had achieved the PLOs of the programme.
The data showed majority of students responded between excellent to very good scale in
this Skills and Knowledge assessment. The rest of the graduates perceived and rated at least
good scale for all PLOs (soft-skills and knowledge-skills) acquired by the graduates.
Evaluation of the graduates opinions towards contributions of lecturers and academic
advisors system implemented also showed that graduates were satisfied with the lecturers.
Result showed that 97.8% of graduates rated very excellent, very good and good scale.
This also supports the implementation of OBE in PKK which emphasized for student-centred
learning especially during lecture and practical.
Finally 85.6% graduates were satisfied with the academic resources and facilities
provided. The most significant item that graduates were not satisfied with was the Wi-Fi
internet access in PKK where 43.5% of them rated for average and weak. Insufficient
Wi-Fi coverage around PKK was due to lack of Access Point (AP) installed.
This exit survey was found to be an essential tool to help identify the areas needs to
be improved in the quality of education as a whole in PKK especially for Diploma in Civil
Engineering (DKA).
5. SUGGESTED IMPROVEMENTS FROM STUDENTS

Perlu penambahbaikkan yang lebih agar dapat bersaing dengan institusi-institusi
pengajian yang lain.
...
menambahbaikan kemudahan di perpustakaan terutamanya penghawa dingin,kerana
ketika semester akhir saya di politeknik iaitu june2013 keadaan penghawa dingin di
perpustakaan tidak begitu memuaskan,keadaan perpustakaan yang panas tidak memberi
keselesaan kepada pelajar untuk menggunakan perpustakaan walaupun kempen-kempen
yang dianjurkan oleh pihak perpustakaan adalah sangat memberangsangkan.tQ
25
menggunakan bahasa inggeris setiap masa bagi menambahkan kemahiran dan pengetahuan
pelajar
Tingkatkan lagi penerangan terhadap pelajar tentang pembelajaran.
perbanyakkan aktiviti pembelajaran "outdoor" bersama pelajar. kerana persekitaran yang
baru boleh memberikan rasa yang berbeza. Disamping itu ikatan antara pensyarah dan
pelajar menjadi lebih baik.
No komen..keseluruhannya bagus..^^
Library staff should take there rest alternating, not all at once.
PKK should provide drinkable water dispenser near class room.
Teruskan maju demi masa depan para graduan..
saya memberi cadangan supaya pihak politeknik menyediakan kemudahan Wifi bagi
memudahkan pelajar mendapatkan maklumat pada bila-bila masa tanpa hanya bergantung
dengan perpustakaan.
pihak politeknik boleh menghadkan laman yang tidak bercirikan ilmiah, contohnya Facebook
dan sebagainya
Membuat penambahbaikan terutamanya terhadap keselesaan meja d bilik kuliah kejuruteraan
awam dan menambah bilangan kerusi.
Keep It Up!
menyediakan peralatan yang lengkap di bengkel.
buku-buku sebagai rujukan di perpustakaan adalah kurang sesuai untuk dijadikan rujukan
kepada pelajar politeknik. saya sebagai pelajar politeknik lebih senang merujuk kepada
maklumat-maklumat yang terdapat di internet.
pada pendapat saya, saya lebih senang jika terdapat buku yang dapat dirujuk di perpustakaan.
Teruskan Latihan Industri Semester Akhir (LALI)! :)
membaik pulih semua kemudahan yang ada di politeknik, menaiktarafkan kemudahan yang
sedia ada agar pelajar lebih selesa menjalani sesi kuliah atau pembelajaran.
TQ pkk...
26
some facilities or equipment needed to be improved to be used by student.

P&P system need some improvement. Thank you.
sentiasa melakukan penambahbaikan dari semasa ke semasa.
wish PKK to have more good programme in the future, that can make better student and
people.
LISA boleh diteruskan ke semester akan datang, sekian.
buat penambahbaikan pada kelemahan yang ada di politeknik kota kinabalu
Perkhidmatan wifi perlu ditingkatkan untuk kegunaan pelajar untuk mencari bahan
maklumat.
menambah praktikal dalam sesuatu subjek bagi kursus diploma kejuruteraan,
agar dapat memahami situasi sebenar apabila di tempat latihan industri dan tempat kerja.
penambahbaikan perlu dari masa ke semasa sekiranya mendapat aduan dari pelajar.
Contohnya dari pelbagai aspek masalah yang di lontarkan oleh para pelajar.
REFERENCES
[1] Sani, M.S.M. (2009) Exit Surveys Assessment of Bachelor Mechanical Engineering
Programs at Universiti Malaysia Pahang. Proceedings of MUCEET 2009.
[2] Mohamed, A. (2012) Graduate Students Perspectives on Study Environment Based on
Exit Survey. Asian Social Science Vol. 8(16), 200-208.
[3] Zainulabidin, M.H. (2012) Indirect Program Learning Outcomes (PLO) Attainment for
the Bachelor of Mechanical Engineering with Honours (BDD) Degree Program.
FKMP OBE Committee Report 2012.
[4] COPPA. (2008) Code of Practice for Programme Accreditation. Malaysian Qualification
Agency.
[5] Adler, K. (2012) School Exit Surveys What you should know before you start. Michigan
State University.
[6] UNLV. (2011) Graduating Senior Exit Survey Report. University of Nevada Las Vegas
Office of Academic Assessment.
[7] Quality Support Unit. (2011) Exit Survey 2010. University of Limerick.
27
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Programme Exit Survey (PES) JUNE 2013 Session (DKA)

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Programme Exit Survey (PES)

Member of Advisory Committee

Research Fellow (Polytechnic)

Research Fellow in Diploma in Civil Engineering

1.1 Programme Exit Survey (PES)

The nine PLOs are as follows:

Apply knowledge of mathematics, science and engineering fundamentals to well

Provide effective solution to civil engineering problems.

Apply entrepreneurship skill for career development.

Demonstrate effective leaderships skills and team work responsibilities

Section A: General Information

Section B: Overall Quality of Teaching and Learning

Section C: Skills and Knowledge

Section D: Contributions of Lecturers and Academic Advisors

Section E: Academic Resources and Facilities

Students response towards the Overall Quality

Students response on Skills and Knowledge

Students ratings for Lecturer and Academic Advisor contributions

Students opinion towards Academic Resources and Facilities

Table 1: Students Gender

Table 2: Overall Quality rating

Figure 2: Overall Quality rating

SECTION C: SKILLS AND KNOWLEDGE

PKK Program Exit Survey Report June 2013 Session (DKA)

PKK Program Exit Survey Report June 2013 Session (DKA)

3.2.2 PLO 2 (Technical & Practical Skills)

Table 4: PLO 2 Technical & Practical Skills rating

Table 5: PLO 3 Communication Skills rating

3.2.4 P L O 4 (Critical Thinking & Problem Solving Skills)

Table 6: PLO 4 Critical Thinking & Problem Solving Skills rating

Figure 3: PLO 4 Critical Thinking & Problem Solving Skills rating

3.2.5 PLO 5 (Social Skills and Responsibilities)

c) I am aware of the impact of my work in a social context. (100% satisfied)

Table 7: PLO 5 Social Skills and Responsibilities rating

SKILLS AND KNOWLEDGE

3.2.7 PLO 7 (Management & Entrepreneurial Skills)

Figure 4: PLO 7 Management & Entrepreneurial Skills rating

3.2.8 PLO 8 (Professionalism, Ethics & Moral)

3.2.9 PLO 9 (Leadership & Teamwork Skills)

PKK Program Exit Survey Report June 2013 Session (DKA)

3.3 SECTION D: CONTRIBUTIONS OF LECTURERS AND ACADEMIC ADVISORS

a) Set high expectations

3.4 SECTION E: ACADEMIC RESOURCES/FACILITIES

Table 13: Academic Resources/Facilities rating

e) Easy and responsive

d) Easy and responsive

f) Easy and responsive

k) Quality of sports and

Figure 5: Academic Resources/Facilities rating

5. SUGGESTED IMPROVEMENTS FROM STUDENTS

some facilities or equipment needed to be improved to be used by student.

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