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Report
Diploma in Business Studies- DPM
December 2013 Session
Politeknik Kota Kinabalu (PKK)
Sabah
RESEARCH COMMITTEE
NAME
Wan Mohamad Nasir bin Wan Abdul Rahman
Zaidi Bin Zakaria
Dalinah Banting
POSITION
Director
Deputy Director (Academic)
Head of Department (JP)
NAME
Dr. Hasnim bin Harun (Chief, Bureau of Research and Innovation)
Azman B Talib
Farah Asyikin Abd Rahman
Shalizan B. Kadir
Mohd Mayuzie Yusof
Fadlilhisham B Ahmad
NAME
Razinah Binti Sikul (Head of Program)
Kamiliah Binti Sulimat
Barbara Belinda James
ABSTRACT
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PKK Program Exit Survey Report December 2013 Session (DPM)
The purpose of this Programme Exit Survey (PES) was to provide data to gauge perceptions
of various aspects of programmes and services offered and to identify areas where
improvements may be needed in the Department of Commerce (JP), Politeknik Kota
Kinabalu (PKK).This PES was conducted on 49 final semester students, graduating from
Diploma in Business Studies (DPM). They were the third Cohort whose intake was in June
2011. The survey questionnaire had five main sections: respondents profile; assessment of
overall quality; assessment of skills and knowledge; assessment of Lecturers and Academic
Advisor; and assessment of academic resources and facilities. All the data were analysed
using the Statistical Product and Service Solutions (SPSS) software version IBM SPSS
Statistics 19.0. For the assessment of the overall quality, attribute for teaching and learning
experience was rated 100% with excellent, very good and good. Skills and knowledge
section was evaluated by relating the statements with nine items as stated in the Programme
Learning Outcomes (PLO). All the PLOs were marked at least good by 99% of the
students. Assessment on lecturers and academic advisor were rated 43.9% as excellent and
45.23% as very good. In terms of academic resources and facilities, the access to Wi-Fi had
the highest unsatisfactory concerned from the respondent whereby 12.2% rated the item as
weak and 30.6% as average.
Keywords: overall quality, skills and knowledge, lecturer and academic advisor, academic
resources and facilities
1. INTRODUCTION
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PKK Program Exit Survey Report December 2013 Session (DPM)
i.
Apply fundamental principles of business and soft skills in related business and
other related fields to be outstanding and successful in the future.
ii.
Use effectively management tools and interpersonal skills in business and working
environment.
4
iii.
iv.
Use effectively and efficiently the necessary techniques, skills, and its tools in
business practices and assist in solving business problems.
v.
vi.
vii.
viii.
2. METHODOLOGY
This survey involved 49 DPM students from December 2013 semester. Students were asked
to fill up the PES questionnaires which were posted online and 89.1% of them responded.
The respondents were required to evaluate and rate themselves based on 5-Likert Scale
indicated below:
1 = Weak
2 = Average
3 = Good
4 = Very Good
5 = Excellent
Students satisfaction and acceptance level was determined from the scale. Excellent, Very
Good and Good indication rate shows the students are satisfied with the item. While Average
and Weak indication rate shows the item need some improvements and correction for the
programme.
This online survey was conducted between March until May 2014. The survey
questionnaires were divided into five sections as follows:
i.
ii.
iii.
iv.
v.
The data collected in this survey was processed through Statistical Product and Service
Solutions (SPSS) software version IBM SPSS Statistics 19.0.
The questionnaires were based on students perception on teaching and learning in
PKK, students response on skills and knowledge related to PLOs, students attainment on the
soft skills, students rating for lecturers and academic advisors contribution, students opinion
towards academic resources, overall services and facilities in PKK. This assessment strategy
was aligned with the Curriculum Development Cycle -develop-implement-review as
required by the MQA in order to improve the quality of programme.
3. RESULTS
The response from the students were analysed based on the following four criteria:
i.
ii.
iii.
iv.
In Section C: (Skills and Knowledge) the statements have been classified under a particular
PLO so that the data analysis can be done appropriately for accreditation purposes. The
results can be used an indicator to show how well the students have acquired their skills and
knowledge as required in the PLOs of the programme.
GENDER
Qty
(%)
Male
Female
12
24.5
37
75.5
Qty
(%)
Melayu
Cina
6
12.2
3
6.1
RACE
Bumiputer
India
a Sabah
0
25
0.0
51.0
Bumiputer
a Sarawak
0
0.0
Others
15
30.6
Very Good
Excellen
t
25
17
0.0
0.0
14.3
51.0
34.7
27
18
0.0
0.0
8.2
55.1
36.7
Very Good
Excellent
26
17
0.0
0.0
12.2
53.1
34.7
28
17
0.0
0.0
8.2
57.1
34.7
29
15
0.0
0.0
10.2
59.2
30.6
I am able to understand
the technological
applications relevant to
my programme of study
11
26
12
(%)
0.0
0.0
22.4
53.1
24.5
(%)
I am able to apply
knowledge of
specialized courses in
my programme
(%)
I am able to apply
knowledge of elective
courses in my
programme
(%)
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PKK Program Exit Survey Report December 2013 Session (DPM)
For PLO 2 (Technical & Practical Skills), three statements were given and the results were as
follows:
Table 5: PLO 2 Technical & Practical Skills rating
SKILLS AND KNOWLEDGE
PLO 2 (Technical & Practical Skills)
Wea
Goo
Average
Very Good
k
d
I am able to apply
information technology
in my programme
(%)
I am able to
demonstrate my
practical skills
effectively
(%)
I am able to use
computing technology
for applications in my
programme
(%)
Excellent
12
22
14
0.0
2.0
24.5
44.9
28.6
25
17
0.0
2.0
12.2
51.0
34.7
25
14
0.0
8.2
12.2
51.0
28.6
For PLO 3 (Communication Skills), three statements were provided and the resultswere as
follows:
Table 6: PLO 3 Communication Skills rating
SKILLS AND KNOWLEDGE
PLO 3 (Communication Skills)
Wea Averag Goo
Very Good
k
e
d
Excellen
t
I am able to
communicate effectively
orally/visually (informal /
formal / conversational /
presentation)
30
14
(%)
0.0
0.0
10.2
61.2
28.6
I am able to
communicate effectively
in writing (writing reports
and expressing ideas and
opinions clearly and
concisely)
31
11
(%)
0.0
2.0
12.2
63.3
22.4
I am able to use
computing technology in
communications
29
13
(%)
0.0
4.1
10.2
59.2
26.5
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PKK Program Exit Survey Report December 2013 Session (DPM)
Excellent
13
26.5
16
32.7
14
28.6
Excellent
I am able to
understand the role of
my work in relation to
social or cultural issues
28
18
(%)
0.0
0.0
6.1
57.1
36.7
24
22
(%)
0.0
2.0
4.1
49.0
44.9
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PKK Program Exit Survey Report December 2013 Session (DPM)
I am aware of the
impact of my work in a
social context
(%)
26
17
0.0
2.0
10.2
53.1
34.7
0.0
0.0
10.2
38.8
51.0
30
16
0.0
0.0
6.1
61.2
32.7
28
16
0.0
0.0
10.2
57.1
32.7
25
19
0.0
0.0
10.2
51.0
38.8
25
Excellent
19
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PKK Program Exit Survey Report December 2013 Session (DPM)
(%)
I am able to develop
time management skills
(%)
0.0
0.0
10.2
51.0
38.8
28
16
0.0
0.0
10.2
57.1
32.7
Excellent
23
19
0.0
2.0
12.2
46.9
38.8
22
23
0.0
0.0
8.2
44.9
46.9
Excellen
t
24
0.0
0.0
2.0
49.0
49.0
22
24
0.0
0.0
6.1
44.9
49.0
13
I am able to work
successfully as a leader
of a team
(%)
I am able to function in
multidisciplinary teams
(%)
26
14
0.0
0.0
18.4
53.1
28.6
30
15
0.0
0.0
8.2
61.2
30.6
Wea
k
Averag
e
Goo
d
Very Good
Excellen
t
22
24
0.0
0.0
6.1
44.9
49.0
24
17
0.0
0.0
16.3
49.0
34.7
20
24
0.0
0.0
10.2
40.8
49.0
23
21
0.0
2.0
8.2
46.9
42.9
20
22
0.0
2.0
12.2
40.8
44.9
24
21
0.0
0.0
8.2
49.0
42.9
that there were sufficient resources/facilities for students to thrive academically. Table 4
shows the percentage of respondents ratings towards the sufficiency of resources/facilities at
the PKK. Eleven statements of resources/facilities were given and the results were as follows:
Table 14: Academic Resources/Facilities rating
ACADEMIC RESOURCES/FACILITIES
To what extent did Politeknik
Kota Kinabalu provide you
with the following
resources/facilities?
Operation hours of the
library
(%)
Access to databases and
collections both physically
and online in the library
(%)
Easy and responsive
services of the HEP staff
(%)
Easy and responsive
services of the counselling
staff
(%)
Easy and responsive
services of the library staff
(%)
Easy and responsive
services of the
administration staff
(%)
Access to Wi-Fi internet
(%)
Quality of computer labs
(%)
Quality of laboratories /
workshops / kitchens
(%)
Quality of classrooms
(%)
Quality of sports and
recreational facilities
(%)
Weak
Average
Good
Very Good
Excellent
30
12
0.0
0.0
14.3
61.2
24.5
12
32
2.0
2.0
24.5
65.3
6.1
12
27
0.0
2.0
24.5
55.1
18.4
12
29
0.0
0.0
24.5
59.2
16.3
29
13
0.0
0.0
14.3
59.2
26.5
10
29
10
0.0
6
12.2
1
2.0
0.0
15
30.6
11
22.4
20.4
9
18.4
14
28.6
59.2
15
30.6
18
36.7
20.4
4
8.2
5
10.2
19
18
0.0
0
0.0
14.3
5
10.2
38.8
14
28.6
36.7
25
51.0
10.2
5
10.2
12
25
0.0
10.2
24.5
51.0
14.3
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PKK Program Exit Survey Report December 2013 Session (DPM)
Increase the online learning method in the teaching and learning process.
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PKK Program Exit Survey Report December 2013 Session (DPM)