Programme Exit Survey (PES)

Report
Diploma in Accountancy - DAT
December 2013 Session
Politeknik Kota Kinabalu (PKK)
Sabah

RESEARCH COMMITTEE

Member of Advisory Committee

NO
1
2
3

NAME
Wan Mohamad Nasir bin Wan Abdul Rahman
Zaidi Bin Zakaria
Dalinah@ Dulimah Banting

POSITION
Director
Deputy Director (Academic)
Head of Department (JP)

Research Fellow (Polytechnic)

NO
1
2
3
4
5
6

NAME
Dr Hasnim bin Harun (Chief, Bureau of Research and Innovation)
Azman B Talib
Farah Asyikin Abd Rahman
Shalizan B. Kadir
Mohd Mayuzie Yusof
Fadlilhisham B Ahmad

Research Fellow in Diploma in Accountancy

NO
1
2
3

NAME
Wan Norazah Binti Wan Mamat@ Mahmud (Head of Program)
Mohamad Hafizul Bin Mohd Zaid
Sabrina Binti Isnin

ABSTRACT

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PKK Program Exit Survey Report December 2013 Session (DAT)

The purpose of this Programme Exit Survey (PES) was to provide data to gauge perceptions
of various aspects of programmes and services offered and to identify areas where
improvements may be needed in the Department of Commerce (JP), Politeknik Kota
Kinabalu (PKK). This PES was conducted on 67 final semester students, graduating from
Diploma in Accountancy (DAT). They were the third Cohort whose intake was in June 2011.
The survey questionnaire had five main sections: respondents profile; assessment of overall
quality; assessment of skills and knowledge; assessment of Lecturers and Academic Advisor;
and assessment of academic resources and facilities. All the data were analysed using the
Statistical Product and Service Solutions (SPSS) software version IBM SPSS Statistics 19.0.
For the assessment of the overall quality, attribute for teaching and learning experience was
rated 96.3% with excellent, very good and good. Skills and knowledge section was
evaluated by relating the statements with nine items as stated in the Programme Learning
Outcomes (PLO). All the PLOs were marked at least good by 99.1% of the students.
Assessment on lecturers and academic advisor were rated 45.7% as excellent and 41.7% as
very good. In terms of academic resources and facilities, the access to Wi-Fi had the
highest unsatisfactory concerned from the respondent whereby 13.0% rated the item as
weak and 20.4% as average.
Keywords: overall quality, skills and knowledge, lecturer and academic advisor, academic
resources and facilities

1. INTRODUCTION

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PKK Program Exit Survey Report December 2013 Session (DAT)

1.1 Programme Exit Survey (PES)

PES is a method of collecting information on the quality of diploma education from the
perspective of graduating students upon the completion of their diploma programme. This
report refers to an indirect measurement method by way of self-evaluation based on
individual perception for the assessment of PLO. PLOs are the specific statements of
graduates knowledge, skills and attitudes acquired at the end of the programme as evidence
for the programme objectives achievements. This PES was conducted to assess the graduate
students satisfaction and perceptions about various aspects of their academic experiences.
100% of the final semester students from the DAT programme had participated in the survey.
The main objectives of this PES are to:
1) Determine the students perception in their attainment on the overall quality of
learning and teaching in PKK;
2) Determine the students self-assessment of knowledge, skills and soft skills
achievement after going through the PLOs of the programme;
3) Evaluate the students opinion towards contributions of Lecturer and Academic
Advisor system implemented based on Outcome Based Education (OBE) approach;
4) Evaluate the students opinion towards academic resources and facilities provided in
PKK.
1.2 Programme Learning Outcomes (PLO)
OBE is an educational philosophy that believed that educational assessment should recognise
and reflect progress made by individual students. PLOs are statements that describe what
graduates are expected to know or be able to do on graduation. In the curriculum for DAT
programme it has been specified that there are nine (9) PLOs to be acquired by the graduates
upon graduation. The nine PLOs are as follows:
i.

Apply knowledge of accounting and related field in every industry worldwide.

ii.

Demonstrate comprehensive technical expertise in accounting disciplines.

iii.

Communicate effectively both in written and spoken form with colleague, other
professionals and community.

iv.

Identify, formulate and provide creative, innovative and effective solution to business
situations.

v.

Develop an effective and excellent teamwork to meet the common goals.

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PKK Program Exit Survey Report December 2013 Session (DAT)

vi.

Generate interest to engage in life-long learning for professional and career

development.

vii.

Possess self-motivation and enhancement of entrepreneurship skills.

viii.

Commit professionally, ethically and with humane responsibility, in line with

accounting professional code of conduct.

ix.

Demonstrate effective leadership and teamwork responsibility.

2. METHODOLOGY

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PKK Program Exit Survey Report December 2013 Session (DAT)

This survey involved 67 DAT students from December 2013 semester. Students were asked
to fill up the PES questionnaires which were posted online and 80.6% of them responded.
The respondents were required to evaluate and rate themselves based on 5-Likert Scale
indicated below:
1 = Weak
2 = Average
3 = Good
4 = Very Good
5 = Excellent
Students satisfaction and acceptance level was determined from the scale. Excellent, Very
Good and Good indication rate shows the students are satisfied with the item. While Average
and Weak indication rate shows the item need some improvements and correction for the
program.
This online survey was conducted between Marchs until May 2014. The survey
questionnaires were divided into five sections as follows:
i.

Section A: General Information

ii.

Section B: Overall Quality of Teaching and Learning

iii.

Section C: Skills and Knowledge

iv.

Section D: Contributions of Lecturers and Academic Advisors

v.

Section E: Academic Resources and Facilities

The data collected in this survey was processed through Statistical Product and Service
Solutions (SPSS) software version IBM SPSS Statistics 19.0.
The questionnaires were based on students perception on teaching and learning in
PKK, students response on skills and knowledge related to PLOs, students attainment on the
soft skills, students rating for lecturers and academic advisors contribution, students opinion
towards academic resources, overall services and facilities in PKK. This assessment strategy
was aligned with the Curriculum Development Cycle - develop-implement-review as
required by the MQA in order to improve the quality of programme.

3. RESULTS

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PKK Program Exit Survey Report December 2013 Session (DAT)

The response from the students were analysed based on the following four criteria:
i.

Students response towards the Overall Quality

ii.

Students response on Skills and Knowledge

iii.

Students ratings for Lecturer and Academic Advisor contributions

iv.

Students opinion towards Academic Resources and Facilities

In Section C: (Skills and Knowledge) the statements have been classified under a particular
PLO so that the data analysis can be done appropriately for accreditation purposes. The
results can be used an indicator to show how well the students have acquired their skills and
knowledge as required in the PLOs of the programme.
3.1 SECTION A: PROFILE
Table 1: Students Gender
GENDER

Qty
(%)

Male

Female

9
16.7

45
83.3

Table 2: Students Race

Qty
(%)

Melayu

Cina

4
7.4

4
7.4

RACE
Bumiputera
India
Sabah
0
34
0.0
63.0

Bumiputera
Sarawak
1
1.9

Others
11
20.4

3.2 SECTION B: OVERALL QUALITY

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PKK Program Exit Survey Report December 2013 Session (DAT)

Overall Quality was evaluated by relating the students experience with the teaching and
learning environment in PKK. Two survey statements were given and the results were as
follows:
Table 3: Overall Quality rating
OVERALL QUALITY
Goo
Weak Average
d
What
is
your
impression on the
overall quality of
curriculum;
and
teaching and learning
at PKK?
(%)
To what extent has
the
quality
of
teaching and learning
in PKK improved
since you were here?
(%)

Very Good

Excellent

10

24

19

0.0

1.9

18.5

44.4

35.2

26

17

0.0

3.7

16.7

48.1

31.5

3.2.1 PLO 1 (Knowledge)

For PLO 1 (Knowledge), four statements were given and the results were as follows:
Table 4: PLO 1 Knowledge rating
SKILLS AND KNOWLEDGE
PLO 1 (Knowledge)
Weak Average Good Very Good
I am able to apply
knowledge
of
core
0
1
10
17
discipline courses in my
programme
(%)
0.0
1.9
18.5
31.5
I am able to apply
knowledge of specialized
0
0
9
22
courses in my programme
(%)
0.0
0.0
16.7
40.7
I am able to apply
knowledge of elective
0
0
11
22
courses in my programme
(%)
0.0
0.0
20.4
40.7
I am able to understand the
technological applications
0
1
11
18
relevant to my programme
of study

Excellent
26
48.1
23
42.6
21
38.9
24

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PKK Program Exit Survey Report December 2013 Session (DAT)

(%)

0.0

1.9

20.4

33.3

44.4

3.2.2 PLO 2 (Technical & Practical Skills)

For PLO 2 (Technical & Practical Skills), three statements were given and the results were as
follows:
Table 5: PLO 2 Technical & Practical Skills rating
SKILLS AND KNOWLEDGE
PLO 2 (Technical & Practical Skills)
Weak Average Good Very Good
I am able to apply
information technology in
0
1
10
24
my programme
(%)
0.0
1.9
18.5
44.4
I am able to demonstrate
my
practical
skills
0
1
13
17
effectively
(%)
0.0
1.9
24.1
31.5

Excellent
19
35.2
23
42.6

I am able to use computing

technology for applications
in my programme

11

17

25

(%)

0.0

1.9

20.4

31.5

46.3

3.2.3 PLO 3 (Communication Skills)

For PLO 3 (Communication Skills), three statements were provided and the results were as
follows:
Table 6: PLO 3 Communication Skills rating
SKILLS AND KNOWLEDGE
PLO 3 (Communication Skills)
Weak Average Good Very Good
I am able to communicate
effectively
orally/visually
(informal
/
formal
/
0
0
9
22
conversational
/
presentation)
(%)
0.0
0.0
16.7
40.7
I am able to communicate
effectively
in
writing
(writing
reports
and
0
0
8
24
expressing
ideas
and
opinions
clearly
and
concisely)
(%)
0.0
0.0
14.8
44.4

Excellent

23

42.6

22

40.7
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PKK Program Exit Survey Report December 2013 Session (DAT)

I am able to use computing

technology
in
communications
(%)

25

22

0.0

0.0

13.0

46.3

40.7

3.2.4 PLO 4 (Critical Thinking & Problem Solving Skills)

For PLO 4 (Critical Thinking & Problem Solving Skills), three statements were given and the
results were as follows:
Table 7: PLO 4 Critical Thinking & Problem Solving Skills rating
SKILLS AND KNOWLEDGE
PLO 4 (Critical Thinking & Problem Solving Skills)
Weak Average Good Very Good
I am able to solve
problems using methods,
0
0
9
27
tools and skills related to
my programme
(%)
0.0
0.0
16.7
50.0
I am able to think critically
0
0
12
22
and logically
(%)
0.0
0.0
22.2
40.7
I am able to plan, organize
0
0
13
20
and complete a task
(%)
0.0
0.0
24.1
37.0

Excellent
18
33.3
20
37.0
21
38.9

3.2.5 PLO 5 (Social Skills and Responsibilities)

For PLO 5 (Social Skills and Responsibilities), three statements were given and the results
were as follows:
Table 8: PLO 5 Social Skills and Responsibilities rating
SKILLS AND KNOWLEDGE
PLO 5 (Social Skills and Responsibilities)
Weak Average Good Very Good
I am able to understand the
role of my work in relation
to social or cultural issues
(%)
I am aware of the value of
considering diversity and
differences in cultures in
my work
(%)

Excellent

11

23

18

0.0

3.7

20.4

42.6

33.3

10

27

17

0.0

0.0

18.5

50.0

31.5

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PKK Program Exit Survey Report December 2013 Session (DAT)

I am aware of the impact

of my work in a social
context
(%)

24

21

0.0

1.9

14.8

44.4

38.9

3.2.6 PLO 6 (Continuous Learning & Information Management Skills)

For PLO 6 (Continuous Learning & Information Management Skills), four statements were
provided and the results were as follows:
Table 9: PLO 6 Continuous Learning & Information Management Skills rating
SKILLS AND KNOWLEDGE
PLO 6 (Continuous Learning & Information Management Skills)
Weak Average Good Very Good
Excellent
I am able to continuously
learn new skills and
0
1
5
17
31
knowledge
(%)
0.0
1.9
9.3
31.5
57.4
I am able to engage in
continuous learning beyond
0
1
9
17
27
the classroom
(%)
0.0
1.9
16.7
31.5
50.0
I am able to learn and
0
0
9
20
25
apply new concepts
(%)
0.0
0.0
16.7
37.0
46.3
I am able to use
information
resources
0
0
9
18
27
(databases,
libraries,
internet etc)
(%)
0.0
0.0
16.7
33.3
50.0
3.2.7 PLO 7 (Management & Entrepreneurial Skills)
For PLO 7 (Management & Entrepreneurial Skills), two statements were provided and the
results were as follows:
Table 10: PLO 7 Management & Entrepreneurial Skills rating
SKILLS AND KNOWLEDGE
PLO 7 (Management & Entrepreneurial Skills)
Weak Average Good Very Good
I am able to build/develop
my career upon completion
0
0
13
20
of my studies
(%)
0.0
0.0
24.1
37.0
I am able to develop time
0
0
11
21
management skills
(%)
0.0
0.0
20.4
38.9

Excellent
21
38.9
22
40.7
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PKK Program Exit Survey Report December 2013 Session (DAT)

3.2.8 PLO 8 (Professionalism, Ethics & Moral)

For PLO 8 (Professionalism, Ethics & Moral), two statements were provided and the results
were as follows:
Table 11: PLO 8 Professionalism, Ethics & Moral rating
SKILLS AND KNOWLEDGE
PLO 8 (Professionalism, Ethics & Moral)
Weak Average Good Very Good
I am able to understand the
professional and ethical
0
0
8
23
responsibilities related to
my work
(%)
0.0
0.0
14.8
42.6
I am aware of the
importance of safety issues
0
0
8
24
related to my work
(%)
0.0
0.0
14.8
44.4

Excellent
23
42.6
22
40.7

3.2.9 PLO 9 (Leadership & Teamwork Skills)

For assessment of the PLO 9 (Leadership & Teamwork Skills), four statements were provided
and the results were as follows:
Table 12: PLO 9 Leadership & Teamwork Skills rating
SKILLS AND KNOWLEDGE
PLO 9 (Leadership & Teamwork Skills)
Weak Average Good Very Good
I am able to work with
individuals from different
0
1
6
23
backgrounds
(%)
0.0
1.9
11.1
42.6
I am able to work
successfully as a member of
0
1
5
23
a team
(%)
0.0
1.9
9.3
42.6

I am able to work
successfully as a leader of a
team
(%)
I am able to function in
multidisciplinary teams
(%)

Excellent
24
44.4
25
46.3

24

20

0.0

5.6

13.0

44.4

37.0

11

23

20

0.0

0.0

20.4

42.6

37.0
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PKK Program Exit Survey Report December 2013 Session (DAT)

3.3 SECTION D: CONTRIBUTIONS OF LECTURERS AND ACADEMIC ADVISORS

Responses from students towards the lecturers and academic advisors contributions are
summarized below. Graduates were asked to offer insights of encouragement given into the
programme delivery process. Six attributes of encouragement were offered and the results
were as follows:
Table 13: Contributions of Lecturers and Academic Advisors rating
CONTRIBUTIONS
Contributions of Lecturers and Academic Advisors
To what extent did your
Goo
lecturer/academic
advisor Weak Average
Very Good
d
encourage you to:
Set high expectations for
0
0
6
23
learning?
(%)
0.0
0.0
11.1
42.6
Be an actively involved
0
1
5
21
learner?
(%)
0.0
1.9
9.3
38.9
Show concern for student
0
0
7
23
learning?
(%)
0.0
0.0
13.0
42.6
Provide feedback frequently
0
3
5
19
and promptly?
(%)
0.0
5.6
9.3
35.2
Show concern for student
0
0
7
28
learning?
(%)
0.0
0.0
13.0
51.9
Provide feedback frequently
0
0
7
21
and promptly?
(%)
0.0
0.0
13.0
38.9

Excellent
25
46.3
27
50.0
24
44.4
27
50.0
19
35.2
26
48.1

3.4 SECTION E: ACADEMIC RESOURCES/FACILITIES

In the education eco-system, academic resources/facilities were important in terms of
educational hardware. The teaching and learning process would be greatly enhanced provided
that there were sufficient resources/facilities for students to thrive academically. Table 4
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PKK Program Exit Survey Report December 2013 Session (DAT)

shows the percentage of respondents ratings towards the sufficiency of resources/facilities at

the PKK. Eleven statements of resources/facilities were given and the results were as follows:
Table 14: Academic Resources/Facilities rating
ACADEMIC RESOURCES/FACILITIES
To
what
extent
did
Politeknik Kota Kinabalu
Goo
provide you with the Weak Average
Very Good
d
following
resources/facilities?
Operation hours of the
1
5
14
19
library
(%)
1.9
9.3
25.9
35.2
Access to databases and
collections both physically
and online in the library

Excellent

15
27.8

17

21

10

1.9

9.3

31.5

38.9

18.5

18

21

14

0.0

1.9

33.3

38.9

25.9

Easy and responsive services

of the counselling staff

18

21

12

(%)

3.7

1.9

33.3

38.9

22.2

Easy and responsive services

of the library staff

20

19

13

(%)

1.9

1.9

37.0

35.2

24.1

Easy and responsive services

of the administration staff

15

23

14

1.9
7
13.0
3
5.6

1.9
11
20.4
10
18.5

27.8
14
25.9
15
27.8

42.6
8
14.8
14
25.9

25.9
14
25.9
12
22.2

21

15

13

5.6
2
3.7

3.7
4
7.4

38.9
20
37.0

27.8
15
27.8

24.1
13
24.1

17

16

13

5.6

9.3

31.5

29.6

24.1

(%)
Easy and responsive services
of the HEP staff
(%)

(%)
Access to Wi-Fi internet
(%)
Quality of computer labs
(%)
Quality of laboratories /
workshops / kitchens
(%)
Quality of classrooms
(%)
Quality of sports and
recreational facilities
(%)

4. SUGGESTED IMPROVEMENTS FROM STUDENTS

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PKK Program Exit Survey Report December 2013 Session (DAT)

Latihan industri dijalankan pada semester 6

Subjek AA101 & AA201 sepatutnya dikekalkan.

Latihan industri seharusnya dilaksanakan semasa semester 6 bagi memudahkan

pelajar mengaplikasikan kemahiran mereka

Memperbanyakkan makmal komputer bagi pelajar Diploma Akauntansi (DAT) untuk

kursus UBS.

Persekitaran bilik kuliah perlu dibuat penambahbaikan.

Majlis konvokesyen wajar diadakan di dalam dewan yang lebih besar supaya dapat
menampung lebih ramai jemputan serta ibu bapa.

Subjek PB605 Business Research seharusnya dilaksanakan bermula dari semester 5.

Perpustakaan seharusnya ada WIFI untuk memudahkan pelajar membuat tugasan.

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PKK Program Exit Survey Report December 2013 Session (DAT)