SYMPTOM TO BOARD LEVEL TRIAGE

Product: LCD
Models: 42XV540U, 46XV540U, 52XV540U

Date: 5/10/2008

Doc Ref/File: TRIAGE2008-LCD208-L2V1

Purpose: The purpose of this document is to give the service provider
troubleshooting information designed to expedite the diagnosis and service
process to modular/sectional level for listed models.
[The information contained within the document will evolve over time so a version number has
been indicated in the document name. The servicer should always use the latest version.]

Note:
Always check for applicable tips, updates, and technical bulletins at
www.tacpservice.toshiba.com/tacp prior to engaging in the troubleshooting
process.
Use the SMART service document as a guide at the service location.
Major parts list is included on page 5.

Feedback: Please provide any comments or suggestions about this document

to technical_support@tacp.com When commenting, please provide
the document and version number on all correspondence.

2008 Toshiba America Consumer Products, LLC.

TRIAGE2008-LCD208-L2V1 Page 1 of 5

Power

A slow blinking
green LED
indicates data
communication
problems.

Does
either
the green LED light
or does the
yellow LED blink
temporally when the
power switch
is pressed?

Power

No

Yes
Yes

Suspect
the Main PCB.

Does
either the yellow
LED blink constantly
or is the green LED
blinking
slowly?

No

Rapid blink
sequence is
defined as more
than 1 blink per
second

To check audio, direct

access a live channel
number.
No

Suspect a
defective Main
Power supply
PCB.

Does
the green
LED blink rapidly
when power is
pressed?

Yes

Yes

Use Picture
problem
flowchart on
page 2.

No

Is Audio present?

Dead Set is
defined as no
LED, no keyboard
or remote
function.

Suspect
the Main power
supply. (Labeled
P power on some
models)

No
Is
the back
light operating?
(This is indicated by a
slight screen glow
in a darkened
room)

This
indicates a dead set.
Suspect a problem with
the Power Supply
system. (Some models
may have two
supplies)

Yes

Suspect an
Inverter
problem in the
display.

TRIAGE2008-LCD208-L2V1 Page 2 of 5

Examples
Picture
Problem

What type of picture

problem?

Picture

*** Warranty Concession

required for LCD panel
replacement. Digital
photo may be requested.
Contact Technical
Support.

Poor Quality

Is
the screen
discolored or are
there lines, bars,
or pixel problems
with the
picture?

Missing
No

Yes

Suspect the
Main PCB.

Yes

Suspect an
Inverter
problem in the
display.

Is
the back
light operating?
(This is indicated by a
slight screen glow
in a darkened
room)

No

No

Is audio present?

To check audio,
direct access an
active channel
number.

Does the
On Screen
menu show the Poor
Quality when the Input
button is
pressed?

Yes

Yes

***Suspect
the LCD display
panel.

Suspect the
Main PCB.

No
No
Suspect a
defective PPower PCB or
S-Power PCB.
Suspect the
T-Con PCB.

Does
the Image appear
on only part of the screen,
is a negative image present,
or are there dotted
vertical lines
present?

Yes

Suspect
the Charis
module.

TRIAGE2008-LCD208-L2V1 Page 3 of 5

Sound

SOUND
PROBLEM

Suspect
the Main PCB section

TRIAGE2008-LCD208-L2V1 Page 4 of 5

LCD2 Major Parts List

Model
42XV540U

46XV540U

52XV540U

Power
S Power
75011526
NA
Power
S Power

Main
IR Rec
Remote
Charis
75011534 75010927 75011034 75011525
Main
IR Rec
Hand U
Charis

Display

Inverter

T-Con

**
**

**
**

**
**

**
**

**
**

**
**

LCD Pan

75011931 75011751 75011534 75010927 75011034 75011525

P Power S Power
Main
IR Rec
Hand U
Charis

LCD Pan

75011932 75011751 75011534 75010927 75011034 75011525

P Power S Power
Main
IR Rec
Hand U
Charis

LCD Pan

*
*

* Contact Tech Support for warranty authorization.

** Contact Parts Department for correct part number and availability.

TRIAGE2008-LCD208-L2V1 Page 5 of 5