Phone: 042 157 4313 E-mail hemmant.puri@gmail.

com
Linkedin: au.linkedin.com/pub/hemmant-puri/a/90a/7b8/

HEMMANT PURI
Senior Program Management professional
Education
Post Graduate in MBA-Operations, Symbiosis,
Pune in 2012.
Graduate in Bachelor of Commerce, Delhi
University in 1994
Masters Diploma in Software Engineering from
Aptech in 1994

Career Summary
I
have
twenty
years
experience
in
telecommunications,
information
technology
infrastructure and program management. With my
career starting in technical support and network
engineering roles, I worked as a senior operations
manager before establishing my consulting career in
program management.

Further Education
Prince -2 Foundation & Practitioner (Certified)
ITIL Foundation Version.3.0 (Certified)
Project Management Professional (PMP) (Online
certification to be attempted)
Six Sigma Green Belt.
Managers Academy.

I have worked internationally for organisations and

clients based in Europe, Africa, India and Australia.
My career includes working for large global
organisations, managing significant budgets and
large teams, both onshore and offshore. Industries
I have worked across include Banking, Music,
Tobacco,
Technology,
Transport
and
Telecommunication.

Professional Certification
Cisco Certified Network Professional (CCNP)
from Cisco.

Checkpoint Certified Security

(CCSA) from Checkpoint

Administrator

Cisco Certified Network Associate (CCNA) from

Cisco.

Microsoft Certified System Engineer (MCSE) from

Microsoft.

Certified NetWare Engineer (CNE) from Novell.

My recent experiences have been in program

management roles, working across multiple projects
of complex global technology infrastructure in
challenging environments during multiple time zones.
My responsibilities chart entails developing and
maintaining effective relationships with clients,
motivating teams to achieve goals and meet client
expectations, navigating internal processes and
collaborating with multiple areas of organisations to
achieve technical service transition.
I am complete package of integrity, dedication,
professionalism and a cheerful outlook for every role,
and am seeking a new opportunity with an
organisation looking for a hardworking achiever.

Key experience and skills

An experienced manager with the ability to initiate/manage cross-functional teams and multi-disciplinary
projects.

Execute and delivered multiple projects of all budget scales and disciplines for large, global and complex
environments with multiple time zones. Sectors like Banking, Music, Tobacco etc.

Good working knowledge in MS Project, PowerPoint presentations, Excel, Word and Visio.

Interacting with vendors for cost-effective procurement of hardware and software, and negotiation to secure
maintenance contracts that are in the best interests of the organization.

Critical thinking | Decision making | Problem solving | Planning | Organizing | Executing.

Influencing | Leading | Negotiating | Delegating | Conflict resolution | Adaptability | Tolerance.

HEMMANT PURI

PAGE 1 OF 5

Summary of professional experience

Program Manager

HCL Australia Pty Ltd.

Melbourne, Australia

June 2012 Nov 2014

Program Manager

HCL Technologies Ltd.

London, UK and Noida, India

Sept 2008 - June 2012

Operations Manager - IP Data-NOC (Europe)

COLT Technologies
London, UK and Gurgaon, India

Nov 2005 - Sept 2008

Assistant Manager - Technical (North)

Bharti Infotel Ltd.

Delhi, India

July 2012 - Oct05

Senior WAN Engineer

Excel Infotech Ltd.

Delhi, India

Mar 2001 Jul 2002

IT Technician

United Nations
Democratic Republic of Congo

Aug 2000 Feb 2001

Customer Support Engineer

Tulip Software Pvt. Ltd.

Delhi, India

Jan 1999 Aug 2000

Network Engineer

Linkquest Telecom
Delhi, India

Feb 1997 Dec 1998

Programmer / Analyst

East India Transport Agency

Delhi, India

Aug 1994 Jan 1997

Skills in possession

MS Project

MS PowerPoint presentations i.e. dashboards etc.

MS Visio and PowerPoint combination for creating diagrams, milestone, flowcharts etc.

MS Excel for creating finance and budget sheets.

MS Word

HEMMANT PURI

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Recent Experience
P RO G RA M MA NA G E R AT HCL AUS T RA L I A PT Y LTD, JUNE 20 12 NO V 20 14
ANZ Bank, Melbourne, Australia
Program of Collaboration and Messaging projects, upgrade of SharePoint 2010 and Exchange 2010 environments
impacting ~86,000 globally
Program team of 46 people, both onshore and offshore
Budget of ~$9m

Overall management and co-ordination of the programme of projects. (Infrastructure)

Overall responsible for delivering the Common Capability Platform across the Program.
Responsible for implementation of Project Management Standards as defined by the ANZ PMO i.e. PIAB and
SDLC
Responsible for setting up the Service Desk as a control centre for Global Migrations.
Overall responsible for delivering Technical Service Transition for seven underlying projects.
o
o
o
o

Messaging (Exchange 2010, Enterprise Vault, BES and Good)

SharePoint 2010
DMZ (Windows Server Upgrade i.e. AD, DNS, SCCM, SCOM, PKI)
CARBe Application

Liaison with various departments within the bank to obtain approvals and sign-offs.
Responsible for staff management, prioritization and forecasting.
Budgetary control of the program and projects.
Monitoring and response to risks and issues at the program level.
Responsible for performing day-to-day management of all phases of the project including requirements
gathering, design, development, test, and deployment.
Coordinating all project activities with business owners/stakeholders and other support, technical infrastructure,
and application teams; communicating frequently with executive leadership to provide project risk analysis,
status, and analysis of requirements that might impact strategic direction.
Follow-through with documentation of expectations, solutions, and issues then I outline mitigation and
remediation.

P RO G RA M MA NA G E R AT HCL TECHNO L O GI E S LTD, S EP TE MB E R 20 08 - JUNE 20 12

EMI Music, London, UK
EMI Music is a different kind of a music company which proudly represent the single greatest popular music
catalogue in the world, containing well over a million of the best songs ever written
Program upgrading 33 Data Centres globally
Program team of 52 people
Budget of ~40m

Overall management and co-ordination of the program (Infrastructure)

Contributing to strategy, policy and procedure.
Management of supplier/contractual relationships.
Budgetary control of the program and projects.
Monitoring and response to issues at the program level.
Present periodic Dashboard reports on the current program and client issues.

British American Tobacco, London, UK

We're a leading tobacco company that's successful worldwide. Our brands are enjoyed by millions of consumers. In
a controversial industry we act responsibly and with integrity.
Program upgrading 64 T2T3 Data Centres globally
Program team of 57 people
Budget of ~80m

Overall management and co-ordination of the program of projects.

Contributing to strategy, policy and procedure.
Management of supplier/contractual relationships.
Budgetary control of the program and projects.
Monitoring and response to issues at the program level.
Program management using Prince 2 that successfully met the clients objective.
Responsibility for staff management and prioritization and forecasting.
Present periodic Dashboard reports on the current program and client issues.

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CISCO TAC (Asia Pacific), Australia

Service Delivery & Project Management for Transitioning of Cisco TAC

Responsibility for effective two-way communication and knowledge transfer.

Recruitment of the required personnel for operational and management tasks.
Responsibility for development of the strategies that resulted in successful transition.
Responsibility for maintaining and updating the weekly & bi-weekly trackers and action register.
Achieved Operational readiness of the infrastructure in accordance with SOW (Statement of work).

OP E RATI O NS MA NA G E R AT COLT TE CHNO LO G I ES , NOV E MB E R 20 05 S EP TE MB E R 20 08

Colt is the information delivery platform, enabling its customers to deliver, share, process and store their vital
business information. An established leader in delivering integrated network, data centre, voice and IT services to
Major organization.
Data NOC (Europe), (London & India)
Team size - 20

Proactive monitoring of IP Data links across 13 countries in Europe. (24x7x365)

SMC as a whole, responsible for raising proactive fault tickets and notifying the same to the customer. Also
dealing with faults raised by the customers.
Monitoring and overview of the SLA performance through various operation dashboards for Network Operation
function handled from India.
Acting as a liaison manager between the Indian and European teams.
Providing leadership and direction and regular feedback to direct reports by way of objective setting and
establishing an appropriate development plan within an agreed time table.
Responsible for performance reviews in accordance with the agreed timetable. Completing one on one
meetings to regularly review progress to objectives and proved feedback on a half yearly basis.
Demonstrated strong Team Management Skills and ability to work under pressure, aligned with the corporate
culture.
Wide exposure to decision making at a various levels, with an aptitude to handle the complete operations
lifecycle.

AS S IS TANT MA NAG E R, TE CHNI CA L NO RTH AT B HA RTI I NFO TE L (G L O BA L TE LCO )

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia
and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 4 mobile service providers
globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services,
mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including
national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G wireless
services and mobile commerce. Bharti Airtel had nearly 287 million customers across its operations at the end of
Dec 2013.
Location Delhi, India
Team size - 45
Responsibilities - Broadband (DSL) department
Creating and monitoring of MRTG graphs of backhaul traffic to ATM as well as on E1s over Ethernet.
Planning and maintenance of DSLAMs on sites in north.
Handling ERX for terminating DSL access traffic on respective OC3/STM1-4 and Fast Ethernet ports. ATM
network terminates on OC3 port and metro Ethernet VLAN's terminate on Fast Ethernet ports.
Creating PVC's for customers in ATM Switch, BRAS for DSL customers.
Creating VLAN ID's and terminating VLAN on BRAS Fast Ethernet sub-interfaces.
Creating VR (Virtual router) for each metro Ethernet VPN.
Creating point to point and point to multipoint VPN over Ethernet and ATM.
Creating cross-connects on respective DSLAM. Applying traffic types like UBR, CBR to customers based on
their service.
Created a ring of POS cards of NORTEL SDH for intercity Metro Ethernet connectivity.
Project documentation & Handover to NOC.
Responsible for maintaining the SLA of Customer Application forms coming to technical.
Co-ordination with vendor for testing their new products in field for compatibility and services.

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Responsibilities in Leased Lines/ IPLC/ PRI department

Assist in pre-sales efforts for promoting leased line and PRI solutions to corporate clients.
Handled installation and troubleshooting of leased lines- PRI and E1R2
Design, installation, integration and management of MLLN & RAD products like DXC & LRS on HP Open view.
Provide direction and support to a team of 15 engineers in the Delhi & Haryana circles.
Functioned as Member of Six Sigma team for Quality Assurance in local loop (i.e. the Cable that extends from
customer location to WAN service provider central office)
Summary of earlier experience
At

Excel Infotech Ltd., Delhi, India

Handled the integration of spread spectrum radios in ISP setups.
Rendered technical support across a Cisco based computer network.
Establishment of Leased circuits using Point to Point and multipoint configuration using radios and wireless
routers.

At United Nations Organisation Mission, Democratic Republic of Congo

At Headquarters, Kinshasa, Congo
Planning, designing & implementation of 100MBPS network catering to over 300 users.
Installation of one WAN link over a VSAT to Brindisi, Italy using Cisco multi service router for Data and Voice
channels.
Maintenance of Email (Lotus Notes) and Internet services at HQ.

At Sector Headquarters SHQ), Kisangani, Congo

Planning, designing & implementation of 100MBPS network catering to over 150 users.
Installation and maintenance of two WAN links over a VSAT to Kinshasa and Brindisi, Italy, using Cisco multiservice router for Data & Voice channels.
Complete responsibility for maintenance of Email (Lotus Notes) and Internet Services at SHQ.
At Logistic Base, Goma, Congo
Contributed to Planning, designing & implementation of 100MBPS network at Logistics HQ which caters to over
250 users.

At Tulip Software Pvt. Ltd., Delhi, India

Provide technical support for all network related issues and Remote Access Wireless Router (DataMetro) for
external clients.
Installation, configuration and troubleshooting support across NT based LAN & WAN networks.
At Linkquest Telecom Pvt. Ltd, Delhi, India
Render technical support to channel partners and key corporate clients in India and neighbouring countries for
all network related issues.
Deliver customer presentations for wireless router products to assist in marketing efforts.
At

East India Transport Agency, Delhi, India

Operation and maintenance of companys network.
Supervision of Data entry operators and development of quick reports as per Adhoc requirement of users
Developed computer programs for automation of functional & operational areas including fleet and cargo
management in FoxPro and Cash report package.

HEMMANT PURI

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