Tata is a rapidly growing business group based in India with significant international operations.

Revenues in 2007-08 are estimated at $62.5 billion (around

Rs251,543 crore), of which 61 per cent is from business outside India. The Group employs around 350,000 people worldwide. The Tata name has been respected
in India for 140 years for its adherence to strong values and business ethics.

The business operations of the Tata Group currently encompass seven business sectors: communications and information technology, engineering, materials,
services, energy, consumer products and chemicals. The Group's 27 publicly listed enterprises have a combined market capitalisation of some $60 billion, among
the highest among Indian business houses, and a shareholder base of 3.2 million. The major companies in the Group include Tata Steel, Tata Motors, Tata
Consultancy Services (TCS), Tata Power, Tata Chemicals, Tata Tea, Indian Hotels and Tata Communications.

The Group’s major companies are beginning to be counted globally. Tata Steel became the sixth largest steel maker in the world after it acquired Corus. Tata
Motors is among the top five commercial vehicle manufacturers in the world and has recently acquired Jaguar and Land Rover. TCS is a leading global software
company, with delivery centres in the US, UK, Hungary, Brazil, Uruguay and China, besides India. Tata Tea is the second largest branded tea company in the
world, through its UK-based subsidiary Tetley. Tata Chemicals is the world’s second largest manufacturer of soda ash. Tata Communications is one of the world’s
largest wholesale voice carriers.

In tandem with the increasing international footprint of its companies, the Group is also gaining international recognition. Brand Finance, a UK-based consultancy
firm, recently valued the Tata brand at $11.4 billion and ranked it 57th amongst the Top 100 brands in the world. Businessweek ranked the Group sixth amongst
the ‘World’s Most Innovative Companies’ and the Reputation Institute, USA, recently rated it as the ‘World’s Sixth Most Reputed Firm.’

Founded by Jamsetji Tata in 1868, the Tata Group’s early years were inspired by the spirit of nationalism. The Group pioneered several industries of national
importance in India: steel, power, hospitality and airlines. In more recent times, the Tata Group’s pioneering spirit has been showcased by companies like Tata
Consultancy Services, India’s first software company, which pioneered the international delivery model, and Tata Motors, which made India’s first indigenously
developed car, the Indica, in 1998 and recently unveiled the world’s lowest-cost car, the Tata Nano, for commercial launch by end of 2008.

The Tata Group has always believed in returning wealth to the society it serves. Two-thirds of the equity of Tata Sons, the Tata Group’s promoter company, is held
by philanthropic trusts which have created national institutions in science and technology, medical research, social studies and the performing arts. The trusts also
provide aid and assistance to NGOs in the areas of education, healthcare and livelihoods. Tata companies also extend social welfare activities to communities
around their industrial units. The combined development-related expenditure of the Trusts and the companies amounts to around 4 per cent of the Group’s net
profits.

Going forward, the Group is focusing on new technologies and innovation to drive its business in India and internationally. The Nano car is one example, as is the
Eka supercomputer (developed by another Tata company), which in 2008 is ranked the world’s fourth fastest. The Group aims to build a series of world class,
world scale businesses in select sectors. Anchored in India and wedded to its traditional values and strong ethics, the Group is building a multinational business
which will achieve growth through excellence and innovation, while balancing the interests of its shareholders, its employees and wider society.

Clause:1
National interest
The Tata Group is committed to benefit the economic development of the countries in which it operates. No Tata company shall undertake any project or activity to
the detriment of the wider interests of the communities in which it operates.

A Tata company’s management practices and business conduct shall benefit the country, localities and communities in which it operates, to the extent possible
and affordable, and shall be in accordance with the laws of the land.

A Tata company, in the course of its business activities, shall respect the culture, customs and traditions of each country and region in which it operates. It shall
conform to trade procedures, including licensing, documentation and other necessary formalities, as applicable.

Clause:2
Financial reporting and records
A Tata company shall prepare and maintain its accounts fairly and accurately and in accordance with the accounting and financial reporting standards which
represent the generally accepted guidelines, principles, standards, laws and regulations of the country in which the company conducts its business affairs.

Internal accounting and audit procedures shall reflect, fairly and accurately, all of the company’s business transactions and disposition of assets, and shall have
internal controls to provide assurance to the company’s board and shareholders that the transactions are accurate and legitimate. All required information shall be
accessible to company auditors and other authorised parties and government agencies. There shall be no willful omissions of any company transactions from the
books and records, no advance-income recognition and no hidden bank account and funds.

Any willful, material misrepresentation of and / or misinformation on the financial accounts and reports shall be regarded as a violation of the Code, apart from
inviting appropriate civil or criminal action under the relevant laws. No employee shall make, authorise, abet or collude in an improper payment, unlawful
commission or bribing.

Clause:3
Competition
A Tata company shall fully support the development and operation of competitive open markets and shall promote the liberalisation of trade and investment in
each country and market in which it operates. Specifically, no Tata company or employee shall engage in restrictive trade practices, abuse of market dominance or
similar unfair trade activities.
A Tata company or employee shall market the company’s products and services on their own merits and shall not make unfair and misleading statements about
competitors’ products and services. Any collection of competitive information shall be made only in the normal course of business and shall be obtained only
through legally permitted sources and means.

Clause:4
Equal opportunities employer
A Tata company shall provide equal opportunities to all its employees and all qualified applicants for employment without regard to their race, caste, religion,
colour, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin or disability.

Human resource policies shall promote diversity and equality in the workplace, as well as compliance with all local labour laws, while encouraging the adoption of
international best practices.

Employees of a Tata company shall be treated with dignity and in accordance with the Tata policy of maintaining a work environment free of all forms of
harassment, whether physical, verbal or psychological. Employee policies and practices shall be administered in a manner consistent with applicable laws and
other provisions of this Code, respect for the right to privacy and the right to be heard, and that in all matters equal opportunity is provided to those eligible and
decisions are based on merit.

Clause:5
Gifts and donations
A Tata company and its employees shall neither receive nor offer or make, directly or indirectly, any illegal payments, remuneration, gifts, donations or comparable
benefits that are intended, or perceived, to obtain uncompetitive favours for the conduct of its business. The company shall cooperate with governmental
authorities in efforts to eliminate all forms of bribery, fraud and corruption.

However, a Tata company and its employees may, with full disclosure, accept and offer nominal gifts, provided such gifts are customarily given and are of a
commemorative nature. Each company shall have a policy to clarify its rules and regulations on gifts and entertainment, to be used for the guidance of its
employees.

Clause:6
Government agencies
A Tata company and its employees shall not, unless mandated under applicable laws, offer or give any company funds or property as donation to any government
agency or its representative, directly or through intermediaries, in order to obtain any favourable performance of official duties. A Tata company shall comply with
government procurement regulations and shall be transparent in all its dealings with government agencies.

Clause:7
Political non-alignment
A Tata company shall be committed to and support the constitution and governance systems of the country in which it operates.

A Tata company shall not support any specific political party or candidate for political office. The company’s conduct shall preclude any activity that could be
interpreted as mutual dependence / favour with any political body or person, and shall not offer or give any company funds or property as donations to any political
party, candidate or campaign.

Clause:8
Health, safety and environment
A Tata company shall strive to provide a safe, healthy, clean and ergonomic working environment for its people. It shall prevent the wasteful use of natural
resources and be committed to improving the environment, particularly with regard to the emission of greenhouse gases, and shall endeavour to offset the effect of
climate change in all spheres of its activities.

A Tata company, in the process of production and sale of its products and services, shall strive for economic, social and environmental sustainability.

Clause:9
Quality of products and services
A Tata company shall be committed to supply goods and services of world class quality standards, backed by after-sales services consistent with the requirements
of its customers, while striving for their total satisfaction. The quality standards of the company’s goods and services shall meet applicable national and
international standards.

A Tata company shall display adequate health and safety labels, caveats and other necessary information on its product packaging.

Clause:10
Corporate citizenship
A Tata company shall be committed to good corporate citizenship, not only in the compliance of all relevant laws and regulations but also by actively assisting in
the improvement of quality of life of the people in the communities in which it operates. The company shall encourage volunteering by its employees and
collaboration with community groups.

Tata companies are also encouraged to develop systematic processes and conduct management reviews, as stated in the Tata ‘corporate sustainability protocol’,
from time to time so as to set strategic direction for social development activity.

The company shall not treat these activities as optional, but should strive to incorporate them as an integral part of its business plan.

Clause:11
Cooperation of Tata companies
A Tata company shall cooperate with other Tata companies including applicable joint ventures, by sharing knowledge and physical, human and management
resources, and by making efforts to resolve disputes amicably, as long as this does not adversely affect its business interests and shareholder value.

In the procurement of products and services, a Tata company shall give preference to other Tata companies, as long as they can provide these on competitive
terms relative to third parties.

Clause:12
Public representation of the company and the Group
The Tata Group honours the information requirements of the public and its stakeholders. In all its public appearances, with respect to disclosing company and
business information to public constituencies such as the media, the financial community, employees, shareholders, agents, franchisees, dealers, distributors and
importers, a Tata company or the Tata Group shall be represented only by specifically authorised directors and employees. It shall be the sole responsibility of
these authorised representatives to disclose information about the company or the Group.

Clause:13
Third party representation
Parties which have business dealings with the Tata Group but are not members of the Group, such as consultants, agents, sales representatives, distributors,
channel partners, contractors and suppliers, shall not be authorised to represent a Tata company without the written permission of the Tata company, and / or if
their business conduct and ethics are known to be inconsistent with the Code.

Third parties and their employees are expected to abide by the Code in their interaction with, and on behalf of, a Tata company. Tata companies are encouraged
to sign a non-disclosure agreement with third parties to support confidentiality of information.

Clause:14
Use of the Tata brand
The use of the Tata name and trademark shall be governed by manuals, codes and agreements to be issued by Tata Sons. The use of the Tata brand is defined
in and regulated by the Tata Brand Equity and Business Promotion Agreement. No third party or joint venture shall use the Tata brand to further its interests
without specific authorisation.

Clause:15
Group policies
A Tata company shall recommend to its board of directors the adoption of policies and guidelines periodically formulated by Tata Sons.

Clause:16
Shareholders
A Tata company shall be committed to enhancing shareholder value and complying with all regulations and laws that govern shareholder rights. The board of
directors of a Tata company shall duly and fairly inform its shareholders about all relevant aspects of the company’s business, and disclose such information in
accordance with relevant regulations and agreements.

Clause:17
Ethical conduct
Every employee of a Tata company, including full-time directors and the chief executive, shall exhibit culturally appropriate deportment in the countries they
operate in, and deal on behalf of the company with professionalism, honesty and integrity, while conforming to high moral and ethical standards. Such conduct
shall be fair and transparent and be perceived to be so by third parties.

Every employee of a Tata company shall preserve the human rights of every individual and the community, and shall strive to honour commitments.

Every employee shall be responsible for the implementation of and compliance with the Code in his / her environment. Failure to adhere to the Code could attract
severe consequences, including termination of employment.
Clause:18
Regulatory compliance
Employees of a Tata company, in their business conduct, shall comply with all applicable laws and regulations, in letter and spirit, in all the territories in which they
operate. If the ethical and professional standards of applicable laws and regulations are below that of the Code, then the standards of the Code shall prevail.

Clause:19
Concurrent employment
Consistent with applicable laws, an employee of a Tata company shall not, without the requisite, officially written approval of the company, accept employment or a
position of responsibility (such as a consultant or a director) with any other company, nor provide freelance services to anyone, with or without remuneration. In the
case of a full-time director or the chief executive, such approval must be obtained from the board of directors of the company.

Clause:20
Conflict of interest
An employee or director of a Tata company shall always act in the interest of the company, and ensure that any business or personal association which he / she
may have does not involve a conflict of interest with the operations of the company and his / her role therein.

Independent directors of a Tata company shall comply with applicable laws and regulations of all the relevant regulatory and other authorities. As good
governance practice they shall safeguard the confidentiality of all information received by them by virtue of their position, but they need not be bound by all other
conflicts that are applicable to employees or executive directors, as indicated below.

An employee, including the executive director (other than independent director) of a Tata company, shall not accept a position of responsibility in any other non-
Tata company or not-for-profit organisation without specific sanction.

The above shall not apply to (whether for remuneration or otherwise):

a) Nominations to the boards of Tata companies, joint ventures or associate companies.

b) Memberships / positions of responsibility in educational / professional bodies, wherein such association will benefit the employee / Tata company.

c) Nominations / memberships in government committees / bodies or organisations.

d) Exceptional circumstances, as determined by the competent authority.

Competent authority, in the case of all employees, shall be the chief executive, who in turn shall report such exceptional cases to the board of directors on a
quarterly basis. In case of the chief executive and executive directors, the Group Corporate Centre shall be the competent authority.

An employee or a director of a Tata company shall not engage in any business, relationship or activity which might conflict with the interest of his / her company or
the Tata Group. A conflict of interest, actual or potential, may arise where, directly or indirectly…

a) An employee of a Tata company engages in a business, relationship or activity with anyone who is party to a transaction with his / her company.

b) An employee is in a position to derive an improper benefit, personally or to any of his / her relatives, by making or influencing decisions relating to any
transaction.

c) An independent judgement of the company’s or Group’s best interest cannot be exercised.

The main areas of such actual or potential conflicts of interest shall include the following:

a) An employee or a full-time director of a Tata company conducting business on behalf of his / her company or being in a position to influence a decision with
regard to his / her company’s business with a supplier or customer where his / her relative is a principal officer or representative, resulting in a benefit to him / her
or his / her relative.

b) Award of benefits such as increase in salary or other remuneration, posting, promotion or recruitment of a relative of an employee of a Tata company, where
such an individual is in a position to influence decisions with regard to such benefits.

c) The interest of the company or the Group can be compromised or defeated.

Notwithstanding such or any other instance of conflict of interest that exist due to historical reasons, adequate and full disclosure by interested employees shall be
made to the company’s management. It is also incumbent upon every employee to make a full disclosure of any interest which the employee or the employee’s
immediate family, including parents, spouse and children, may have in a family business or a company or firm that is a competitor, supplier, customer or distributor
of or has other business dealings with his / her company.

Upon a decision being taken in the matter, the employee concerned shall be required to take necessary action, as advised, to resolve / avoid the conflict.

If an employee fails to make the required disclosure and the management of its own accord becomes aware of an instance of conflict of interest that ought to have
been disclosed by the employee, the management shall take a serious view of the matter and consider suitable disciplinary action against the employee.

Clause:21
Securities transactions and confidential information
An employee of a Tata company and his / her immediate family shall not derive any benefit or counsel, or assist others to derive any benefit, from access to and
possession of information about the company or Group or its clients or suppliers that is not in the public domain and, thus, constitutes unpublished, price-sensitive
insider information.

An employee of a Tata company shall not use or proliferate information that is not available to the investing public, and which therefore constitutes insider
information, for making or giving advice on investment decisions about the securities of the respective Tata company, Group, client or supplier on which such
insider information has been obtained.

Such insider information might include (without limitation) the following:

• Acquisition and divestiture of businesses or business units.

• Financial information such as profits, earnings and dividends.

• Announcement of new product introductions or developments.

• Asset revaluations.

• Investment decisions / plans.

• Restructuring plans.

• Major supply and delivery agreements.

• Raising of finances.

An employee of a Tata company shall also respect and observe the confidentiality of information pertaining to other companies, their patents, intellectual property
rights, trademarks and inventions; and strictly observe a practice of non-disclosure.

Clause:22
Protecting company assets
The assets of a Tata company shall not be misused; they shall be employed primarily and judiciously for the purpose of conducting the business for which they are
duly authorised. These include tangible assets such as equipment and machinery, systems, facilities, materials and resources, as well as intangible assets such
as information technology and systems, proprietary information, intellectual property, and relationships with customers and suppliers.

Clause:23
Citizenship
The involvement of a Tata employee in civic or public affairs shall be with express approval from the chief executive of his / her company, subject to this
involvement having no adverse impact on the business affairs of the company or the Tata Group.

Clause:24
Integrity of data furnished
Every employee of a Tata company shall ensure, at all times, the integrity of data or information furnished by him/her to the company. He/she shall be entirely
responsible in ensuring that the confidentiality of all data is retained and in no circumstance transferred to any outside person/party in the course of normal
operations without express guidelines from or, the approval of the management.

Clause:25
Reporting concerns
Every employee of a Tata company shall promptly report to the management, and / or third-party ethics helpline, when she / he becomes aware of any actual or
possible violation of the Code or an event of misconduct, act of misdemeanour or act not in the company’s interest. Such reporting shall be made available to
suppliers and partners, too.

Any Tata employee can choose to make a protected disclosure under the whistleblower policy of the company, providing for reporting to the chairperson of the
audit committee or the board of directors or specified authority. Such a protected disclosure shall be forwarded, when there is reasonable evidence to conclude
that a violation is possible or has taken place, with a covering letter, which shall bear the identity of the whistleblower.

The company shall ensure protection to the whistleblower and

The quality movement in the Tata Group is defined by a framework known as the Tata Business Excellence Model (TBEM), which has been adapted from the
renowned Malcolm Baldrige archetype. The model works under the aegis of Tata Quality Management Services (TQMS), an in-house organisation mandated to
help different Tata companies achieve their business objectives through specific processes. These processes which have come to characterise the Tata way of
enhancing and conducting its business endeavours — essentially relate to two factors: business excellence and business ethics.

TQMS plays the role of supporter and facilitator in the journey that Tata enterprises undertake to reach the peaks of business eminence while, at the same time,
adhering to the highest ethical standards. There are, primarily, two tools that define the pathways and scope of this journey. The first of these is TBEM and the
other is the Tata Code of Conduct.
While quality has always been one of the cornerstones of the Tata way of business, the need to introduce a formal system that calibrated how different group
companies were faring on this scale began being felt in the early 1990s. That led to the institution, in 1995, of the JRD Quality Value Awards, the forerunner to
TBEM. Named after JRD Tata, the late chairman of the group and a crusader for the cause of business excellence in Tata companies, the awards have now been
incorporated in TBEM.

There is a formal arrangement that governs the relationship between individual Tata companies and the superstructure that is the Tata Group. In order to use the
Tata nomenclature, a group company has to sign a contract called the Brand Equity and Business Promotion (BEBP) Agreement. This places an obligation on the
company signing on to adopt TBEM as a means to attaining business leadership.

TQMS
TQMS helps Tata companies gain insights on their strengths and their opportunities for improvement. This is managed through an annual process of 'applications
and assessments'. Each company writes an application wherein it describes, in the context of the TBEM matrix, what it does and how it does it. This submission is
then gauged by trained assessors, who study the application, visit the company and interact with its people. The assessors map out the strengths and
improvement opportunities existing in the company before providing their feedback to its leadership team.

TQMS trains and certifies assessors, who are selected from across the group, and it designs and administers an assessment apparatus that helps them evaluate
different Tata companies. The point person in each company is the 'corporate quality head', nominated by the CEO as the business excellence process owner.
Typically, each company has a network of business excellence people from a variety of functions and locations.

The commitment a company makes when it signs the BEBP contract compels it to attain explicit business excellence scores over specific time periods. A result-
driven scoring mechanism enables the company to track its progress over time, and ensure that it keeps improving. There is also an annually administered, group-
wide recognition system for companies that exceed a certain score, thereby reflecting excellence, industry leadership and consistent improvement.

Implicit in the TQMS approach is the belief that its wide-ranging methodology will enable Tata companies to become exemplars — on business as well as ethical
parameters — in their respective spheres.

TBEM
The TBEM methodology has been moulded to deliver strategic direction and drive business improvement. It contains elements that enable companies following its
directives to capture the best of global business processes and practices. The model has retained its relevance thanks to the dynamism built into its core. This
translates into an ability to evolve and stay in step with ever-changing business performance parameters.

The TBEM matrix is used for the organisational self-assessment of Tata companies, recognition and awards, and for providing feedback to applicants. In addition,
TBEM plays three important supportive roles in strengthening the competitiveness of Tata companies:

• It helps improve business excellence practices, capabilities and results.

• It facilitates communication and sharing of best practices among Tata companies.

• It serves as a working tool for understanding and managing performance, for providing planning guidance, and for identifying learning opportunities.

The TBEM methodology comprises a set of questions that applicant Tata companies have to answer. Its main objectives are to enhance value to customers and
contribute to marketplace success; maximise enterprise-wide effectiveness and capabilities; and deliver organisational and personal learning. The methodology is
built on the following set of interrelated core values and concepts: visionary leadership; customer-driven excellence; organisational and personal learning; valuing
of employees and partners; agility; future focus; managing for innovation; management by fact; social responsibility; results and value creation; and systems
perspective.

The core values and concepts of TBEM are embodied in seven categories: Leadership; strategic planning; customer and market focus; measurement, analysis
and knowledge management; human resource focus; process management; and business results. The TBEM system focuses on certain key areas of business
performance: customer-focused results; product and service results; financial and market results; human resource results; organisational effectiveness results;
governance and social responsibility results.

JRD QV Award
Jehangir Ratanji Dadabhoy Tata, or JRD, as he was popularly known, guided the destiny of India's largest business house for well over half a century. As a tribute
to JRD's quest for perfection in every sphere of activity, the JRD Tata Quality Value Award was instituted in his memory. The award is modelled on the Malcolm
Baldrige National Quality Award and it also has attributes from other quality awards. It recognises companies within the Tata Group that excel in quality
management and the achievement of the highest levels of quality. This is an annual award presented to the winning company on July 29, JRD's birth anniversary.

The JRD QV Award is given to Tata Group companies in order to:

• Create awareness of the importance of quality and the need for total customer satisfaction in all areas of operations of group companies.

• Achieve and sustain continuous excellence and, consequently, leadership in the marketplace through perfection and the achievement of quality that
will be recognised as being the best and ahead of competition.

All Tata Group companies are encouraged to volunteer for evaluation for the award. They are categorised into three sectors: manufacturing, service and small
business (employee size less than 500). Companies have to apply to an awards committee by way of a written response to the various requirements of the criteria
laid down.
The applications received are evaluated by a 'core group'. This group visits companies being evaluated to verify the accuracy of the applications, clarify points of
uncertainty and investigate areas of functioning. The evaluation is also based on a point system across various parameters such as leadership, planning, strategy,
human resource management, and process management.

The shortlist of companies prepared by this core group is then evaluated by an 'apex group'. From this evaluation the winners (for gold and silver) are chosen.

History: A brief history of the Tata Group, its enterprises and their evolution, its leaders and value systems.

Pioneers: This is the story of a business house that has created wealth for a nation. It is a story of struggle, anxiety, adventure and achievement. This is the
story of the Tata Group’s pioneers.

Milestones: Highlights of the Group's evolution through the years.

Lasting legacies: A special edition of Tata Review, the Tata Group publication, chronicling the lives and achievements of three Tata titans: Jamsetji Tata, JRD
Tata and Naval Tata.

Tata Central Archives: Tata Central Archives is responsible for preserving the rich history of the Tata Group for future generations. It is a goldmine of
information, a repository of important documents — correspondence, photographs, awards, trophies, medals, citations, paintings, video and audio clips, etc that
relate to the genesis and development of the Tata organisation

Tata Communications

areas of business | joint ventures, subsidiaries, associates | location

Tata Communications Ltd is a leading global provider of telecommunications solutions serving the voice, data and next-generation service needs of carriers,
enterprises and consumers in over 30 countries.

Earlier known as Videsh Sanchar Nigam Ltd, the company became a part of the Tata Group in 2002. In 2008, VSNL, VSNL International, Teleglobe, Tata Indicom
Enterprise Business Unit, VGSL and CIPRIS were brought under one global brand name – Tata Communications. The company is now the number one global
international wholesale voice operator and India's largest provider of international long distance, enterprise data and internet services in India.

Tata’s global network spans five continents and comprises major ownership in over 200,000 km of territorial network fibre and subsea cable capacity. The
company has a trans-Atlantic and trans-Pacific data transfer capacity of 1 trillion bits per second, a global MPLS network and the world’s largest VoIP network.

Tata Communications was named "Best Wholesale Carrier" at the World Communications Awards in 2006 and "Best Pan-Asian Wholesale Provider" at the 2006
and 2007 Global Wholesale Telecommunications Awards. It is listed on the Bombay Stock Exchange and the National Stock Exchange of India and its ADRs are
listed on the New York Stock Exchange (NYSE: TCL). Tata Communications is a partner of the Metro Ethernet Forum (MEF), the pre-eminent industry
organization dedicated to facilitating the adoption of Ethernet networks and services.

Areas of business
The company extends its global reach to over 200 countries and territories with more than 300 PoPs and more than one million square feet data centre space
worldwide.Its portfolio covers:

Global voice solutions

Carrying over 20 bn minutes of traffic annually, the company's customer base includes over 1500 carriers, mobile operators and ISPs. It provides value-added
services such as international toll free calls and account calling in addition to domestic and international long distance calls. Services include:

• Voice termination services

• Mobile Direct

• VoIPLinkTM

• Global calling cards

• truerootsTM

Global data solutions

The company serves the connectivity needs of global enterprises and service providers with solutions such as virtual private networks, global ethernet, managed
data network services, leased lines, etc. The company also offers customised industry specific solutions and is the leading provider of bandwidth and IP
connectivity. Services include:

• Global transmission services

 • Global IP and VPN services

• Managed services

• Mobility services

• Transformation services

Joint ventures, subsidiaries, associates

Tata Communications has entered into partnerships with a consortium of cable operators, including SEA-ME-WE 4, C2C, SAFE, EAC, APCN-2, Americas 2,
CANTAT 3, 121 and others. It has alliances with BT, C&W, France Telecom, T-System, Telecom Italia, AT&T, Verizon Business, Sprint, SingTel, NTT, Telstra,
KDDI, Telecom Malaysia and many more. Subsidiaries include:

Tyco: Acquired in 2005, the company was one of the largest owners of submarine cable bandwidth.

Teleglobe: Acquired in 2006, this global wholesale provider helped Tata Communications become the owner of a Tier-1 IP network.

Neotel: The second largest service provider in South Africa (www.neotel.co.za)

Location
The company’s headquarters is in Mumbai, India, and it has significant international operations in New Jersey, Montreal, Singapore and London. It has offices in
80 cities across 40 countries.

The Tata Titans

Jamsetji Tata | Sir Dorab Tata | Sir Ratan Tata | JRD Tata | Naval Tata

There is a difference between making money for oneself and creating wealth for others. This is the story of a
business house that has created wealth for a nation. It is a story of struggle, anxiety, adventure and
achievement. This is the story of our pioneers.

Jamsetji Tata: The founder of the Tata Group began with a textile mill in central
India in the 1870s. His powerful vision inspired the steel and power industries in
India, set the foundation for technical educaton, and helped the country leapfrog
from backwardness to the ranks of industrialised nations.

Here are some articles and other material about the man and his deeds:

• The giant who touched tomorrow: A profile

• Standing tall: A tribute by historian Dwijendra Tripathi

• Values are forever: Tata Sons executive director R Gopalakrishnan on Jamsetji Tata’s unique
legacy

• A man in full: Excerpts from the biography by Frank Harris

• The quotable Jamsetji Tata: Quotes by and about the Tata founder

• A life in pictures: An interactive album

Sir Dorab Tata: Through his endeavours in setting up Tata Steel and Tata Power, this
elder son of Jamsetji Tata was instrumental in transforming his father's grand vision into
reality. It was also under his leadership that the Sir Dorabji Tata Trust, the premier
charitable endowment of the Tatas, was created, propelling the Tata tradition of
philanthropy.

Sir Ratan Tata: Jamsetji Tata's younger son had a personality that
reflected his sensitivity to the struggles of ordinary people and his
desire to utilise his considerable wealth to enhance the quality
of public life. A philanthropist all his life, he created a trust fund
for "the advancement of learning and for the relief of human
suffering and other works of public utility." The Sir Ratan Tata
Trust is today the second largest of the Tata trusts.

JRD Tata: The late chairman of the Tata Group pioneered civil aviation on the
subcontinent in 1932 by launching the airline now known as Air India. That was the
 first of many path-breaking achievements that JRD, who guided the destiny of the Group for more than half a
century, came to be remembered for.

Here are some articles and other material about JRD Tata:

• Spirit of the skies: A profile

• From here to eternity: Keshub Mahindra, the patriarch of the Mahindra & Mahindra Group,
remembers ‘Jeh’

• Appro JRD: Sudha Murthy recalls an incident that shaped her life

• One of a kind: Long-time associate Maneck Dalal on a multifaceted personality

• A legend lives on: Ratan Tata pays tribute to the leader he succeeded

• The JRD I knew: JJ Bhabha remembers JRD’s contributions <LIJRD, the eternal icon: Tata veteran
TR Doongaji on the shaping of a legend

• The man behind the icon: SA Sabavala recalls a leader of many passions

• Wings for a nation: Excerpts from RM Lala’s The Creation of Wealth

• A life in pictures: An interactive album

Naval Tata: Naval Tata's many contributions in the fields of business, sports
administration and labour relations symbolised all that is best in the Tata spirit of giving
back to society and the communities in which its enterprises grow.

Here are some articles and other material about Naval Tata:

• A life lived from the heart: A profile

• Keeper of the flame: Simone Tata, Naval Tata’s wife, on a kind and humane spirit

• My friend Naval: Business leader Ram S Tarneja on a man who thought beyond profits

• An August requiem: JK Setna remembers a gentleman and a friend

• A life in pictures: An interactive album

• Quotes by and about Naval Tata

Values and purpose

Purpose
At the Tata Group our purpose is to improve the quality of life of the communities we serve. We do this through leadership in sectors of economic significance, to
which the Group brings a unique set of capabilities. This requires us to grow aggressively in focused areas of business.

Our heritage of returning to society what we earn evokes trust among consumers, employees, shareholders and the community. This heritage is being
continuously enriched by the fomalisation of the high standards of behaviour expected from our employees and companies.

The Tata name is a unique asset representing leadership with trust. Leveraging this asset to enhance Group synergy and becoming globally competitive is our
chosen route to sustained growth and long-term success.

Core values
The Tata Group has always been a values-driven organisation. These values continue to direct the Group's growth and businesses. The five core Tata values
underpinning the way we do business are:

• Integrity: We must conduct our business fairly, with honesty and transparency. Everything we do must stand the test of public scrutiny.

• Understanding: We must be caring, show respect, compassion and humanity for our colleagues and customers around the world, and always work
for the benefit of the communities we serve.

• Excellence: We must constantly strive to achieve the highest possible standards in our day-to-day work and in the quality of the goods and services
we provide.

• Unity: We must work cohesively with our colleagues across the Group and with our customers and partners around the world, building strong
relationships based on tolerance, understanding and mutual cooperation.

• Responsibility: We must continue to be responsible, sensitive to the countries, communities and environments in which we work, always ensuring
that what comes from the people goes back to the people many times over.