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POLICYSTATEMENT
PursuanttoSection222oftheCommunicationsActandtheFederalCommunicationsCommissions
(FCC)CPNIRules(47C.F.R.Section64.2001,etseq.),ITFreedom,Inc.(ITFreedom)filesthisPolicy
StatementoutliningtheCompanysproceduresrelatingtothestorage,accessanduseofCustomer
ProprietaryNetworkInformation(CPNI).
ITfreedomprovidestelecommunicationsservicestoretailcustomers.BecauseITFreedommaystore,
access,oruseCPNIduringthecourseofprovidingtheseservices,theCompanyhastakenthemeasures
outlinedinthisPolicyStatementtoprotectCPNIfromunauthorizedaccessormisuse.
UseofCPNI
ItisthepolicyofITFreedomnottouseCPNIforanyactivitynotallowedbyapplicablelaw.Anydisclosure
ofCPNItootherpartiesoccursonlyiftheCompanydeterminesthedisclosureisnecessarytoconducta
legitimatebusinessactivityrelatedtotheservicescurrentlyprovidedtothecustomerbytheCompany.Prior
tousingorsharingCPNI,ITFreedomwillobtainthecustomersconsent(exceptwhereITFreedomis
requiredbylawtodiscloseCPNIorwhentheintendeduseispermittedbyFCCRules).
DisclosureofCPNI
ITFreedompermitsthereleaseofCPNIbaseduponacustomerinitiatedtelephonecallonlyunderthe
followingthree(3)circumstances:
Whentheinformationrequestedistobesenttothecustomersdedicatedaccountrepresentativeat
thecustomersphysicaloremailaddressofrecord
Whentheinformationrequestedbythecustomerisdiscussedwiththecustomersdedicated
accountrepresentativepossessingvalididentification,attheCompanysofficesor
WhenITFreedomcallsthecustomerstelephonenumberofrecordanddiscussestheinformation
withthecustomersdedicatedaccountrepresentative.
OnlineAccesstoCPNI
ITFreedomdoesnotgrantondemandonlineaccesstoCPNI.
IfITFreedomdecidestograntondemandonlineaccesstoCPNI,theCompanywillauthenticatecustomers
withoutusingeasilyobtainablebiographicaloraccountinformationbeforeallowingthecustomeronline
accesstoCPNI.AuthenticatedcustomerswillthenonlybeabletoobtainonlineaccesstoCPNIusinga
passwordthatisnotpromptedbytheCompanyrequestingeasilyobtainablebiographicaloraccount
information.
PasswordAuthenticationProcedures
IfITFreedomdecidestograntondemandonlineaccesstoCPNI,ITFreedomwillauthenticatecustomers
identitieswithoutusingeasilyobtainablebiographicaloraccountinformation.TheCompanymaycreatea
backupcustomeridentificationmethodintheeventthatacustomerisunabletoprovideapassword,but
suchbackupcustomeridentificationmethodswillnotdependoneasilyobtainablebiographicaloraccount
information.Ifacustomercannotprovidethecorrectpasswordorthecorrectresponsetothebackup
identificationmethodthecustomermustestablishanewpassword.
AccountChangeNotification
ITFreedomimmediatelynotifiescustomersofanyaccountchangesincludingaddressofrecord,
authentication,onlineaccountandpasswordrelatedchanges.
EmployeeTrainingPoliciesandDisciplinaryProcedures
AllemployeesofITFreedomaretrainedastowhentheyare,andarenot,authorizedtouseCPNI.Through
thistraining,ITFreedomhasinformeditsemployeesandagentsthattheCompanyconsiderscompliance
withtheCommunicationsActandFCCRulesconcerningtheuseanddisclosureof,andaccessto,CPNIto
beextremelyimportant.
ViolationofCPNIrequirementsbycompanyemployeesoragentswillleadtodisciplinaryaction(including
correctiveactionandtermination),dependingonthecircumstancesoftheviolation.
UseofCPNIinSalesandMarketingCampaigns
IfITFreedomusesCPNIinmarketingcampaigns,theCompanywillmaintainarecordofallsuch
campaigns.Recordswillincludeadescriptionofthecampaign,thespecificCPNIusedinthecampaign,and
whatproductsandserviceswereofferedaspartofthecampaign.
IfITFreedomusesCPNIinmarketingcampaigns,theCompanywillalsoimplementasystemtoobtainprior
approvalandinformedconsentfromitscustomersinaccordancewiththeCPNIRules.Thissystemwill
allowforthestatusofacustomersCPNIapprovaltobeclearlyestablishedpriortotheuseofCPNI.
BeforestartingasalesormarketingcampaignutilizingCPNI,ITFreedomwillestablishthestatusofa
customersCPNIapproval.ThefollowingsetsforththeproceduretobefollowedbytheCompany:
Priortoanysolicitationforcustomerapproval,ITFreedomwillnotifycustomersoftheirrightto
restricttheuseof,disclosureof,andaccesstotheirCPNI.
ITFreedomwilluseoptinapprovalforanyinstanceinwhichtheCompanymustobtaincustomer
approvalpriortousing,disclosing,orpermittingaccesstoCPNI.
Acustomersapprovalordisapprovalremainsineffectuntilrevokedorlimitedbythecustomer.
Recordsofapprovalsaremaintainedforatleastone(1)year.
ITFreedomwillprovideindividualnoticetocustomerswhensolicitingapprovaltouse,discloseor
permitaccesstoCPNI.
TheCPNInoticessentbyITFreedomcomplywithFCCRule64.2008(c).
IfITFreedomusesCPNIinmarketingcampaigns,theCompanywillalsoestablishasupervisoryreview
processregardingcompliancewiththeCPNIrulesforoutboundmarketingsituationsandwillmaintain
compliancerecordsforatleastone(1)year.
FCCNotification
ITFreedomispreparedtoprovidewrittennoticetotheFCCwithinfive(5)businessdaysofanyinstance
whereoptinmechanismsdonotfunctioncorrectlyortoadegreethatcustomersinabilitytooptinismore
thanananomaly.
ThirdPartyUseofCPNI
Priortoallowingjointventurersorindependentcontractorsaccesstocustomersindividuallyidentifiable
CPNI,ITFreedomwillrequiresuchthirdpartiestoenterintoaconfidentialityagreementensuring
compliancewiththisPolicyStatement.ITFreedomwillalsoobtainoptinconsentfromacustomerpriorto
disclosingtheinformationtosuchthirdpartiesformarketingpurposes.ITFreedomwillalsorequireall
outsideagentstoacknowledgeandcertifythattheymayonlyuseCNPIforthepurposeforwhichitis
provided.
ITFreedomrequiresexpresswrittenauthorizationfromthecustomerpriortoprovidingCPNItonewcarriers,
exceptasotherwiserequiredbylaw.
ITFreedomdoesnotmarketorsellCPNItoanythirdparty.
LawEnforcementNotificationofUnauthorizedDisclosure
IfanunauthorizeddisclosureofCPNItakesplace,ITFreedomwillprovidenotificationofthebreachtothe
UnitedStatesSecretService(USSS)andtheFederalBureauofInvestigation(FBI)withinseven(7)
days.
TheCompanywillwaitanadditionalseven(7)daysafternotifyingtheUSSSandFBIbeforenotifying
affectedcustomersofthebreach.
Notwithstandingtheabove,ifITFreedomdeterminesthereisanimmediateriskofirreparableharmto
customerstheCompanyshallnotwaittheadditionalseven(7)daystonotifythosecustomers.
ITFreedomwillmaintainrecordsofdiscoveredbreachesofCPNIforaperiodofatleasttwo(2)years.
CustomerComplaints
Inthepastyear,ITFreedomhasnotreceivedanycomplaintsfromcustomersconcerningtheunauthorized
releaseoforaccesstoCPNI.
ContactInformation
IndividualsorentitieswithquestionsaboutthisCPNICertificationortheuseofCPNIbyITFreedommay
contactthecompanysCPNIComplianceOfficerat(512)4190070.
ActionsTakenAgainstPretexters
InthepastyearITFreedomhasnottakenanyactionsagainstdatabrokersbeforestatecommissions,state
orfederalcourts,ortheFCC.ITFreedomhasnoinformation,otherthanthatpubliclyreported,concerning
theprocessesthatpretextersareusingtoattempttoaccessCPNI.
AnnualCPNICertification
InaccordancewithFCCregulations,47C.F.R.
64.20089(e),ITFreedomwillannuallysubmittotheFCC,
priortoMarch1st,aCPNICertificationofComplianceandaccompanyingStatementregardingthe
companysCPNIpoliciesandoperatingprocedures.ThesedocumentscertifythatITFreedomcompliedwith
federallawsandFCCregulationsconcerningtheprotectionofCPNIthroughoutthepriorcalendaryear.