Chapter 1

INTRODUCTION
The chapter focuses on the difference between the performance of existing and
proposed system In terms of accuracy, accessibility and reliability. It discusses the
problems in the existing system that the proponents aim to overcome by
transforming it through the proposed system. It also covers the significance and
important features of the proposed study.
Introduction of the Study
In every Clinics, customers should not wait long or else they will grow tired of
it and just leave. It happens normally in dental clinics. Most of patients leaves
when they see the clinic is full of patients in line. Thats why we proposed a
system that will help Dr. Ditas Ocampos Dental Clinic manage the time
scheduling for every patients that wants to have an appointment.
How to develop a Computerized Online Appointment System and Service
Monitoring with Billing Inquiry and SMS Notification of Schedule for Dr. Ditas
Ocampos Dental Clinic is the main focus of this proposal study. The study will
optimize the work, improves customer service, lessen the time that they spend on
manual transactions and solve the problems encountered by Dr. Ditas Ocampos
Dental Clinic. It also includes a web application wherein you can see the services
that Dental Clinic offers and for the recent patients to see their dental records using
a database server.

Background of the Study

The scheduling of appointments, reservations and giving service Online is an

important task for us proponents especially on a dental clinic that is having three
dentists with different time shifting. The clinic started 1988 having 2 (Two)
Dentists, As time passed by, more loyal patients are walking-in for reservation.
These days Dr. Ditas Ocampos Dental Clinic is having a problem in the
continuous grown of number of patients the assistant is having a hard time with
manual methods such as managing patients for re-scheduling, giving assistance
for the customers who walks to inquire and check the schedule of each dentist
available.
The advantage of online appointment system is to provide accessibility to the
customer or patient. Online appointment system in a clinic is important most
especially in managing patient including the database server wherein all records
of the patients are recorded.
Presented with these developments, the proponents intended to develop a
Computerized Online Appointment System and Service Monitoring with Billing
Inquiry and SMS Notification of Schedule for Dr. Ditas Ocampo Dental Clinic.
Hypothesis
The proponents aim to test if theres no significant difference in the
performance between the existing and proposed system.
Significance of the Study
This section includes the importance of the proposed study and how it would
benefit in different elements that will be affected by the proposed study.
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Socio-economic Significance. This study helped other developers to create

innovative way in scheduling their appointment in very convenient way.
Technological Significance. In our Era, development of different systems is
in timely. This can be a standard for development of other system and could
lead to continuous improvement of information technology.
The result of the proposed study is beneficial to the following:
Doctors. The study is beneficial to the Doctors as it finds innovation in way of
minimizing the time consume in appointment and billing service required.
Patients. The study is beneficial to the patients in a way that it provides
convenient way of having an appointment without hassle and checking their
dental record.
Administrators/Owners. The system is made to be automated and easy to
manage.
Proponents. They would develop their skills in their writing, analysis and
interpretation.
Scope and Delimitations
The following are the scope of the proposed system:
a. Appointment Scheduling
This allows a highly effective method for any business to prevent the
conflict schedule such as dental consultation, and or any other
transactions. This module manages the organization of the appointed
schedules, clinic's availability and also to ensure that the scheduled
patient will have the full priority.
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b. SMS Notification
his allows the customer and doctor to be notified to be aware of their
schedule.
c. Service Monitoring
This allows the costumers to monitor all kinds of services that are
currently offered in the clinic.
d. Billing Inquiry
This allows the costumers to know the cost of treatment or services they
are planning or want to take.
Limitation
The system will not include the procedure.
a. Online payment
The developers chose to exclude the online payment module this was not
advisable by the owner.
Definition of Terms
The following are definition of terms that were frequently used during the
study. This helped the readers to understand some unfamiliar terms used by the
proponents.
Accuracy. It is the measurement of tolerance or transmission of the
instrument and defines the limits of the errors made when the instrument is used
in normal operating conditions.
Application. Is all of the computer software that causes a computer to
perform useful tasks (compare with computer viruses) beyond the running of the
computer itself.
Database Server. Is the term used to refer to the back-end system of a
database application using client/server architecture. The backend, sometimes
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called database server whichperforms task such as data analysis, storage, data
manipulation, archiving non-user specific tasks.
Efficiency. Describes the extent to which time, effort and cost are well used
for the intended task or purpose. It is often used with the specific purpose of
relaying the capability of a specific application of effort to produce a specific
outcome effectively with a minimum amount or quantity of waste, expense, or
unnecessary effort.
MySQL. Is a popular choice of databse for use in web applications, and is a
central component of the widely used LAMP open source web application
software stack.
Search engine. A program that searches for and indentifies items in a database
that correspond to keywords or characters specified by the user, used especially
for finding particular sites on the World Wide Web.
Smartphone. It is a mobile phone built on a mobile Operating system, with
more advanced computing capability connectivity than a feature phone. Smart
phones supports applications to be installed for the users comfortabilty.
SMS (Short Message Service). It is commonly referred to a text messaging,
is a service for sending short messages of up to 160 characters (224 characters
if using a 5-bit mode) to mobile devices, including cellular phones, smart
phones, and PDAs.
Upload. It is the process of sending a file to another system. It can be
another system unit, or a web server.
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User-Friendly. Pertains to an application, equipment, facility, process,

or system that is compatible with its intended user's ability to use it easily and
successfully. User friendly from the word it self friendly means easy to use, easy
to manage and easy to understand.
Web Application. Is any application software that runs in a web browser or is
created in a browser-supported programming languages. Is an application
program that is stored on a remote server and delivered over the Internet
through a browser interface.