TRAINING AND DEVELOPMENT EXAM

STUDENT NAME:
DATE:
1

The best reason for presenting a training program is because:

a. it contributes to the organization's goals and objectives
b. it has been highly advertised.
c. competitors are using the training.
d. concern about federal agency pressure.

The systems model of training contains three phases: __________, training and
development, and evaluation.
a. preparation
b. assessment
c. introduction
d. organizing

The major difference between training and education is that:

a. education refers more to acquiring specific skills.
b. education is more closely related to learning a particular job.
c. training provides more general knowledge.
d. training narrows the range of responses while education broadens the range.

The best method for conducting a training needs analysis when data needs to be obtained
from a large number of employees is
a. interviews
b. observations
c. questionnaires
d. focus groups

A legitimate difference between adults versus methods for teaching children focuses on
a. the ability to utilize past experience in the training
b. the desire to participate in the learning experience
c. the desire for relevant learning that is problem-centered
d. the need to involve the learner in the learning process

Carefully preparing a training manual so that each idea effectively builds on the previous
ideas illustrates which training principle?
a. Stimulus: meaningful organization of materials
b. Response: practice and repetition
c. Feedback: knowledge of results
d. Transfer of Training: sequencing the learning

11

The best strategy for reducing the problems of transfer of training is

a. to have the trainee practice the learning longer in each training session
b. to have the trainee develop an action plan for implementing the new learning
c. to provide more immediate feedback during the training period
d. to lengthen the training time over additional training periods

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TRAINING AND DEVELOPMENT EXAM

STUDENT NAME:
DATE:
12

An important advantage of on-the-job training is that it

a. provides immediate transfer of training
b. allows employees to learn at their own rate without any pressure to produce
c. provides for greater group interaction
d. reduces the costs of supervision

14

Which training method has limited usefulness because it does not provide for active
participation of the learners, and there is no practice, no feedback, no knowledge of results,
and limited transfer of training?
a. special study
b. simulation
c. programmed instruction
d. lecture

15

The major benefit of off-site training programs is

a. there is more space for the training to take place
b. job-related distractions can be minimized
c. the training facilities are usually more comfortable
d. the training can be provided by outside experts

16

What are the legal restrictions on using copyrighted audio-visual materials in a training
program?
a. There are no restrictions within the United States provided that an admissions fee is not
charged for seeing them.
b. Copyrighted materials fall under the fair use clause for educational purposes.
c. The trainer can view them but they cannot be shown to trainees unless the
trainer has a licensed agreement.
d. An admissions fee for all trainees must be paid either by the trainees or the company
sponsoring the training.

17

Tests would most likely be used for evaluating the results of training programs when which
criterion is utilized?
a. reaction
b. learning
c. behavior
d. results

18

The most common type of employee training is:

a. Learning by actually doing the job training
b. Training on off-the-job equipment
c. Modeling the behavior of others
d. A combination of classroom instruction and on-the-job training

19

The most common type of employee training is:

a. Learning by actually doing the job training
b. Training on off-the-job equipment
c. Modeling the behavior of others
d. A combination of classroom instruction and on-the-job training

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TRAINING AND DEVELOPMENT EXAM

STUDENT NAME:
DATE:

20

Job enrichment involves:

a. Adding more depth to a job
b. Broadening the scope of a job
c. Rotating the order in which the tasks are done
d. Giving feedback directly to the employee

21

Training expatriates to prepare for global assignments includes all of the following
except:
a. Pre-departure training for both the employee and family
b. Business etiquette of the other culture
c. On-the-job training in the new country
d. Cross-cultural technology

22

The best answer for determining if training is cost effective is to:

a. Look for reductions in voluntary turnover
b. Compare the costs and benefits associated with the training
c. Measure improvements in performance
d. Assess the attitude changes in participants

23

The three phases of training are:

a. Needs assessment, implementation, evaluation
b. Job analysis, surveying trainees, evaluation
c. Commitment from upper management, needs assessment, evaluation
d. Approach, emphasis, presentation

24

The three learning domains that influence or change behavior are:

a. Identification, development, education
b. Cooperation, sharing, evaluating
c. Preparing, implementing, evaluating
d. Skills, knowledge, attitude

25

A training technique that involves transferring trainees to different jobs to broaden their
focus and to increase their knowledge is:
a. Job rotation
b. Job-instruction training
c. Imitative learning
d. Computer-assisted instruction

26

Which is not one of the four criteria for evaluating training programs?
a. Behavior
b. Synthesis
c. Reactions
d. Learning

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TRAINING AND DEVELOPMENT EXAM

STUDENT NAME:
DATE:

27

Which of the following job design practices broadens the scope of a job by expanding the
number of different tasks to be performed?
a. Job enrichment
b. Division of labor
c. Job rotation
d. Job enlargement

28

The preparation of the employee for future responsibility, often at a different level in the
organization is?
a. development
b. training
c. education
d. needs assessment

29

What do all four phases of the learning process have in common?

a. Reaction
b. Questioning
c. Results
d. Behavior

30

Which of the following correctly defines training?

a. Skills that apply to an employees current job
b. Preparation of the employee for future responsibility
c. A generalized, individual learning experience
d. An attempt to modify behavior

31

What is the difference between training activities and developmental activities?

A. Training activities prepare employees for their present jobs; developmental
activities prepare employees for future jobs.
B. Training activities focus on the acquisition of new skills; developmental activities correct
skill deficiencies.
C. Training activities are broader in focus; developmental activities have a narrow focus.
D. There is no difference; the two terms are interchangeable.

32

Which ofthe following is true of training needs assessments?

A. They are concerned with employee skill gaps, not attitudes.
B. They can be eliminated if management knows what training is needed.
C. They serve as base line for evaluating training effectiveness.
D. They do not consider the conditions under which training is conducted.

33

Which ofthe following statements about an organizational needs assessment is true?

A. It uses employee interviews to determine training needs.
B. It identifies,how well individuals perform their jobs.
C. It indicates gaps between job requirements and job performance.
D. It identifies the impact of change on future training.

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TRAINING AND DEVELOPMENT EXAM

STUDENT NAME:
DATE:

34

II. The training director for a company that wants to provide training for its 30 customer
service representatives wants to undertake a needs analysis.
Once the data has been gathered, the next step is to
A. report the needs that training can and cannot meet.
B. develop the objectives for the training program.
C. propose a series of solutions for customer service problems.
D. decide whether to develop or buy the training program.

35

Which of the following statements about a good training objective is true?

A. It includes the consequences of not meeting the objective.
B. It states what a trainee will be able to do as a result of training.
C. It states the role that management will play in the training.
D. It includes directions for meeting the objective.

36

Which ofthe following is NOT a goal of orientation?

A. To provide remedial skills training
B. To establish relationships with coworkers
C. To understand company policies and procedures
D. To gain a feeling of belonging

37

A manager may choose to have a larger group of new employee trainees or a smaller
group. He has worked carefully with the HR department to coordinate employees to all
meet for an in office, lecture style training program. If he chooses to train a larger group in
an effort to save time and money for the organization, which of the following statements is
true?
A. Classrooms must be used to accommodate a large group to be trained.
B. Small rooms can be used to accommodate a large group to be trained.
C. Office space of each employee can be used to accommodate a large group to be trained.
D. The manager's office can be used to accommodate a large group to be trained.

38

A manager wants to promote group interaction in the training session that he is

conducting. Lack of accountability of individuals within a group, off-task conversations, and
employees who try to dominate the discussion are just some of the potential problems
surrounding group interactions. Which of the following learning methods involves maximum
group interaction among participants in a training program?
A. Orientations
B. Lectures
C. Case studies
D. Group Discussions

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TRAINING AND DEVELOPMENT EXAM

STUDENT NAME:
DATE:

39

Trainees perceptions of characteristics in the work environment that facilitate or inhibit the
use of trained skills or behavior on the job is known as:
A) The training culture
B) The training climate
C) The climate for transfer
D) The culture for transfer

40

If a training program results in positive transfer, what does this mean?

A) Job performance has improved as a result of training
B) Trainees react positively to transfer interventions
C) Trainees are highly motivated to transfer
D) Positive reactions to training will have a positive effect on transfer
Employee and Labour Relation

41

Basic information for all employees in a position is presented in what type of

programs?
A) Orientation
B) Four step training
C) Group training
D) Induction

42

They are conducted by different parties. The --------------------------------- is usually

managed by either the Training Department or the Human Resources Department,
with the Departmental Orientation by the Department Head or first Assistant, while
the specific Job Orientation can be carried out by an experienced and trained
employee (trained on how to train).
A) General Property Orientation
B) Specific Job Orientation
C) Monthly Training Calendar
D) 14 Days Training

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TRAINING AND DEVELOPMENT EXAM

STUDENT NAME:
DATE:

43

Managers develop ______________________________ to ensure that each new employee

has the same orientation experience and a chance to learn about the same topics.
A) Screening
B) Hiring
C) Orientation check list
D) Hourly employees

44

------------------------------------------is a means for developing a partnership between the

manager and employee that creates a shared understanding about what needs to
be achieved and how it is to be achieved. Also it increases the probability of an
employee's success by providing timely feedback, recognition, clarity and support .
This refers to:
A) Programmed Learning.
B) Godfather coaching
C) 14 days training
D) Training Calendar

45

Your ability to perform effectively in your job requires that you have and understand
a complete and up-to-date job description for your position, and that you
understand the -------------------------------------------------requirements and standards that
you are expected to meet. Your supervisor should review your job description and
performance requirements with you.
A) Task List
B) Job Performance
C) Job Knowledge
D) Job Analysis

46

There are a number of methods organizations can choose to communicate its safety rules
to employees and especially when it comes to employee's recruiting. Which of the following
is the most effective method?
A) Supervisors

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TRAINING AND DEVELOPMENT EXAM

STUDENT NAME:
DATE:
B) New employee orientation program
C) Bulletin board notices
D) Employee handbooks
47

Job are usually designed by conducting a --------------------------------------, which

includes examining the tasks and sequences of tasks necessary to perform the job.
A task is a typically defined as a unit of work, that is, a set of activities needed to
produce some result, e.g., vacuuming a carpet, writing a memo, sorting the mail,
etc. Complex positions in the organization may include a large number of tasks,
which are sometimes referred to asfunctions.

A) Job Analysis

B) Job Description

C) Job Breakdown

D Job Competency

48

What position analysis document specifies all tasks that are part of a job?
A) Task list
B) Task breakdown
C) Task description
D) Task specification

49

One of the purpose of an orientation program is to:

A) Explain company policies
B) Implement an emphasis on diversity
C) Replace a four step training program
D) Determine training needs of new employees

50

A ______________________ is the second part of a position analysis. It tells exactly how each
task in the task list should be done.
A) Task breakdown
B) Task list
C) Performance standards

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TRAINING AND DEVELOPMENT EXAM

STUDENT NAME:
DATE:
D) Screening

End of Questions

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