Natasha Prendergast

Email: prendergastnatasha@gmail.com. Address: 191B Green Lane, Eltham, London SE9 3SZ. Phone:
07891 024 444

Ambitious, diligent and creative professional with extensive experience in administrative and customer
focused roles.
Highly developed communication skills including advanced written, verbal and interpersonal skills.
Practical problem solver with a pro-active attitude and meticulous attention to detail.
Independent, intuitive and self-motivated professional yet also a confident and enthusiastic team player.
Highly organised, punctual, reliable, and fully adept at task prioritisation and multitasking.
Advanced ICT skills including Microsoft Office, Citrix, Pex, Salesforce and social networking sites.

Education

Security Industry Authority (SIA) Door Supervisor. Iridium Training Academy (October 2014).
ANUK/Unipol National Code of Standards for Larger Developments. Online training course (August
2013).
Chartered Institute for Professional Development (CIPD) Foundation Certificate in Human
Resources practice. Home Learning College. Particular interest in company development and continuous
professional development (June 2014).
Degree: BMus (Hons) music with first class honours. Goldsmiths, University of London (September
2011-June 2014).
2:1 in dissertation: Thomas Tallis.
Studied MBBS medicine. Kings College London, University of London (September 2008-January 2011).
A-levels: music (A), chemistry (A), mathematics (B), biology (A). Hillsyde Sixth Form (September
2006-June 2008).
GCSEs: 11 A*-B grades including English language (A*), mathematics (A*), science (A*A*) and
German (A). Sydenham Girls School (September 2001-June 2006).

Relevant experience
Front of House Manager. Nido Student Living/The Nido Collection (January 2015-present full
time)
Manage Front of House, Housekeeping and Maintenance teams with task prioritisation, allocation and
deadlines.
Ensure all paperwork is completed, up-to-date and compliant with contractor and company guidelines

Push sales via client and corporate building tours and Salesforce to meet business KPIs and lead sales
meetings with daily reviews, targets and projected sales
Manage employee hours, payroll and timesheets. Conduct employee meetings, set goals and performance
appraisals to ensure Continous Professional Development
Take rental payments, chase debtors and process refunds
Guest experience team member. Nido Student Living (June 2013-present full and part time)

Uphold Front of House areas and ensure appearance and operations are consistently professional and
uphold Nido values.

Supervise reception, housekeeping and maintenance teams in daily tasks, training and development
and rota organisation.

Welcome clients, visitors and contractors to the accommodation dealing effectively with all customer
enquiries.

Manage reservations queries; give detailed building tours and complete sales efficiently using Pex and
Salesforce.

Process payments and refunds for deposit, rent and housekeeping for prospective and current
residents.

Respond to all email correspondence on Microsoft Office Outlook ensuring fast turnaround times for
optimum customer service and handover all issues in detail to next staff member on shift.

Initiated and managed production of training manual including all company Standard Operating
Procedures (SOPs). Train new members of staff using these SOPs. Led weekly social media updates Nido
Girl about Town to residents.

Member on the Board of Directors, Secretary and Volunteer. Young Roots (February 2013present)

Support charity trustees in all administration: manage the charity database, update charity policies,
organise and implement membership development and manage the general charity email account on a
daily basis.

Organise corporate events in the House of Commons and Amnesty International Headquarters.

Design and develop social media strategy and manage social networking sites for events promotion
and to maximize charity affiliates.

Manage and attend directors meeting: produce and circulate the agenda, take and distribute the
minutes and keep electronic/paper records of all minutes, resolutions and important documents.

Keep charitys registrations with Companies House and the Charity Commission up to date and
compliant with the relevant legislation/regulation, with the assistance of the Legal Trustee.

Write professional newsletters in line with company brand.

Marketed and promoted new company branding in re-launch campaign via social media.
Assisted and led weekly after-school club and holiday workshops including delivery of music workshops
which involved songwriting, keyboard and guitar playing. Work independently and as part of a team with
other volunteers to run the sessions.
Customer Support Administrator then Qualifications Administrator Central YMCA
Qualifications. April 2011-September 2011 full time then June 2012-July 2012 part time.
Communicated with clients and colleagues in different departments via email and phone correspondence.
Managed the awarding bodys database: entered and edited data for hundreds of new and existing
students.
Processed paperwork for clients: emailed examination papers, marked candidates papers, organised and
sent invoices, printed and sent certificates, photocopied marking schemes, all under strict daily/weekly
turnaround times.
Completed and edited spreadsheets enabling registration and certification of students.
Learnt the importance of clarity and professionalism in email correspondence to clients, the necessity for
precision in data entry and to work quickly and efficiently in a busy working environment.
Proof-read the company website and wrote detailed reports, sent to the Qualifications Manager, detailing
discrepancies in information between the website and the Register for Regulated Qualifications (Ofqual).
Compiled Microsoft Excel spreadsheets detailing information missing from the company website.
Wrote qualification profiles for new sports qualifications offered by Central YMCA Qualifications, under the
direction of the Customer Support Manager and the Qualifications Team.
Assembled and uploaded theory papers onto the internet for internal quality assurance by the
Qualifications team.

Other experience
Student Ambassador, Peer Assisted Learning Mentor and Music department candidate day
volunteer Goldsmiths, University of London. Student Ambassador at Kings College London.
September 2008-September 2013 part-time.
Worked at the welcome desk on open days greeting prospective students, handing out information, and
signposting visitors. Gave tours of the music facilities at the university.
Organized and delivered study sessions with fellow music students about effective study techniques and
offer advice and guidance regarding university culture.
Led training sessions for young students, demonstrating first aid skills and helping with university
applications.
Embarked upon mental health training, university preparation training, and child safeguarding training.
Helped run the music department candidate days: talked to groups of prospective music students and
their families in question and answer sessions, chaperoned students to interviews and workshops, and
provided useful, friendly and informative advice to candidates about the facilities and opportunities that
the music department offered at Goldsmiths.

Other skills and Awards

Choral Scholarship to sing with St. Margarets Church (September 2011-present)

Grade 8 classical piano piano teacher and music theory tutor (May 2013-present)

Gold Duke of Edinburgh Award (September 2013-estimated finish February 2015)

Gold Award with Goldsmiths University (September 2012-July 2013)
Dr. Angela Scott Medical Award (September 2010)

Leisure activities and Interests

Long distance hiking in the UK countryside.

Latin American dancing classes at Nido Notting Hill.
Live comedy at venues including Hammersmith Apollo and The Brighton Dome.
Choral singing in the local parish church and Early Music Ensemble including weekly rehearsals and
performances.
Opera, classical music and ballet performances in venues including the Royal Opera House and English
National Opera.

References
References are available on request.