RESUME

SYED FEROZ HUSSAIN

Humayan nagar Opp , sarojni
hospital,
Mehdipatnam , Hyd 500034
Mob: +91-9901176133
Altr : +91-9912076679

OBJECTIVE
To obtain a changing position in the industry with a growth-oriented firm that
provides me opportunities for advancement where I can utilize and develop
my professional skills.
I claim following qualities for myself in relation to my profession.
Creative, alert, observant, active and able to carry out the work in
given time limit with accuracy.
Willing to accept responsibilities.
Committed team member as well as friendly and thoughtful person.
Ability to use judgment and initiative.
Ability to communicate effectively.
Ability to lead team as well as individually.
Professional skills :
MS Exchange Environments : Exchange 2003,2007,2010
Operating System : Win 98/XP/2000/Vista/7
Blackberry Enterprise Server : BES 4.1, BES 5.0
Blackberry Internet Service, Blackberry Desktop Manager, Blackberry
9xxx Handheld.

WORKING EXPERIENCE
Kochar Info Tech PVT LTD
Date]
As a, Blackberry internet services
BES & BIS Engineer

[28th DEC' 2012 till

 Main Task as a BES & BIS Engineer

Installed and Configured Windows 2003 & 2008 servers Active

Directory.
Installing and maintenance Windows client operating systems,
Windows XP, Windows Vista & Windows 7 & 8
Adding Users, Groups and Applying Policies, Administration of File
permissions.
Installation of mail server windows 2003 and 2007, Microsoft out
look mail browser.
Quick response on Email , resolved as per the TAT time
BES Technical issue will be resolved through Email chat
Handling Voice and Non-voice corporate customer complaints for
Blackberry Users.
Responding to the calls and e-mails, solve the concern or escalate
the same to the Concern department if required.

Visiting the customers based on the complaints received depending

on the requirement.

Provide first call resolution to customers.

Inter departmental Coordination for resolution of complaints.

Coordinating the Calls Backs with so as to ensure that the Call Backs
registered should be closed within the TAT.

Basic knowledge on SQL

Looking at the Hand Held side problems and resolving the problems
BIS
Users.

Checking the wireless Synchronization with Outlook (Like Contacts,

Calendar, Address book and Notes... etc).

Activating the Blackberry Services as per the users requirement

Configuring email ids on Blackberry devices and other compatible

devices.

Validate the emails account who are not receiving the emails on
Blackberry Internet server

Taking the Backup and Restore on Handhelds by using Desktop

Manger Software and wiping the Blackberry Handheld in case if
necessary

Upgrading Blackberry Handheld Software with various versions

Installation of third party applications as per the users request

Downloading and maintain the various blackberry applications

Troubleshooting on Enterprise Activation, Internet Browsing, and

various applications

Coordinating with the central team for the any hands on help and
service required

Closing all the BIS and BES calls and issues as per the SLA basis.

Training team Members on product and process.

As a Senior Technical support Executive for Blackberry [ 1th

Oct' 2012 to 28th Dec 2012]
Handling Voice and customer complaints for Blackberry Users.

Responding to the calls and e-mails, solve the concern or escalate

the same to the Concern department if required

Handling an escalation of irate customer.

Also handling third level escalation of the customers

The main target on this level is the customer satisfaction

Providing the best customer service by going out of the way.

As a Technical support Executive for Blackberry

[19
Nov'2011 to 30th Sept 2012]
Handling an incoming call of Idea blackberry customers of pan India
Provide timely and accurate information to customers.
Try to reduce a repeat calls from customers.

Configuring email ids on Blackberry devices and other compatible

devices.

Validate the emails account who are not receiving the emails on
Blackberry Internet server

Giving the Customer satisfaction to the priority.

Meeting and overachieving targets for activity assigned.
Provide to customer FCR , first call resolution

Academic Record :
_______________________________________________________
B.B.M from ELITE Institute of Management ( Gulbarga University )
Pre Degree ( computer science ) from National PU college
( Karnataka Board )
SSLC from Daffodils English medium high school ( Karnataka Board )

Interests:___________________________________________________________________
Playing cricket , listening music
Reading book , watching TV
Access social network
Personal Circumstances :
______________________________________________________
Fathers Name
Date of Birth
Marital Status
Nationality
Religion
Languages Know
Interest & Hobbies
Email

Syed Hussain
08-04-1987
Single
Indian
Muslim
English, Hindi & Kannada
listening music , learn new thing
feroz.hussain555@gmail.com

Declaration :
________________________________________________________________
I hear by declare that all above furnished information are true to the best of
my knowledge and belief.
Place:
Date:

Yours faithfully
(Syed Feroz Hussain)