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Beispiel:
mySAP ERP 2004
Thomas Baur, SAP AG
April 21, 2005
SAP Ramp-Up
A Cornerstone in SAPs transition to a
Market Driven Solution Provider / Trusted
Innovator
What is SAP Ramp-Up?
SAPs standardized Market introduction process (as
part of Product Innovation Lifecycle - PIL)
Valid for all solutions
Global
Provides software for Go-live
Development Close
Solution
Validation
Developer
Test
Productive
Quality
Optimize
Implementation in
simulated customer
environment
Similar to Programs of
other SW
vendors
Pilot
Project
Quality
Deploy
Release to every
customer
Unrestricted Shipment
Values Provided by
20
Field Operations
Support
5
5
8
0
2
0
10
<5
Ramp-up owners
5
2
1
2
0
0
0
all
Completion of Solution
Total
Ramp-up owners
80
20
tbd.
tbd.
Support
tbd.
no
no
GBU
Support
Support
tbd
<= 30%
tbd
no
currently not planned
> 40%
SAP RAMP-UP
SAP
Safeguarding
SAP Global
Active
Support
Ramp-Up
Project
Staffing
SAP
Consulting
Ramp-Up
Hosting
SAP Hosting
Ramp-Up
Knowledge
Transfer
SAP
Education
Ramp-Up
Back Office
Coaching
SAP Ramp-Up
Reduced Risk
Because of Scoping and Coaching
Higher product quality because of PIL
Customer Commitments
Assist in Project Scoping during enrollment
Commitment to:
Install the new software within 2-3 weeks of receipt
Go live
Apply support packages as soon as available
Opportunity to join?!
Customer decides to
participate in Ramp-Up
Account Executive (AE)
completes nomination form
AE and Consultant work with you
to complete Scoping Document
Decision by Steering
committee
Acceptance
Letter to customer
Solution Shipment
Implementation and
Customer Feedback
> 200
22
Project
Preparation
Evaluation
Ramp-Up Qualification
Workshop
(free of charge)
Solution Manager
Starter Pack
Ramp-Up
Knowledge Transfer
(free of charge)
(free of charge)
Technical &
ERP
ERP Benefit
Solution
Discovery
Assessment Evaluation
Workshop
(billable)
ERP Project
Preparation
(billable)
ERP
Technical
Deployment
Production
Preparation
Implementation
GoingLive +
CBI
Ramp-Up Installation/Upgrade
Planning Assistance
(free of charge)
Project
Planning
Assistance
(billable)
Concept/
Blueprint
(billable)
mySAP ERP
upgrade bundles
ECC+HCM/SEM/BI
ERP Technical
Implementation
(billable)
(billable)
Implement.
/Upgrade
Assistance
(free of charge)
SAP
Safeguarding
Tech. Integration
Check
GoingLive
Check
(free of charge)
(free of charge)
Ramp-Up
Project
Hosting
billable offerings
Customer Satisfaction
mySAP ERP 2004 Ramp-Up Customers were highly satisfied with
the upgrade!
How satisfied are you with your mySAP ERP upgrade?
3% 0%
38%
59%
Number of Customers
Number of Customers
15
10
10
0
<5
Downtime in hours
Downtime with strategy resource-minimized
Downtime with strategy downtime-minimized
<5
Downtime in hours
customers
5
4
3
2
1
0
less than 1 - 2 days 3 - 5 days
1 day
1-2
weeks
3-5
weeks
more than
5 weeks
customers
6
5
4
3
2
1
0
1-2
months
3-4
months
5-6
months
7-9
months
10-12
months
13-18
months
19-24
months
>24
months
10
15
20
25
Hardware Requirements
SAP R/3
4.5B
SAP R/3
4.6B
SAP R/3
4.6C
SAP R/3
Enterprise
(1.10)
SAP R/3
Enterprise
(2.00)
SAP ECC
5.00
Source: OSS Notes: 89305 (4.0b), 113795 (4.5b), 178616 (4.6b), 323263 (4.6c), 517085 (R3E_110), 752532 (R3E_200), 778774 (ECC50)
Recommendations on Upgrades
Some recommendations based on experience of
previous upgrade projects
Upgrade without implementation of new
functionality (except low hanging fruits)
is preferable
SAP GoingLive - Functional Upgrade Check should
be requested (see next section)
Distribution of new SAPGUI version should be
started as soon as possible
Downtime minimized method should be used
Returning modifications to SAP standard should be
one of the main targets
Customers with Industry Add-Ons should review
the Industry Add-On specific upgrade guides which
can be found at http://service.sap.com/instguides
+
Secure a qualified and bundled feedback
to development
+
Ensure a shorter project duration
+
Obtain faster and better consolidated support
for technical issues
+
Concentrate on your core business
=
High probability of achieving reference projects
In less time with a calculable effort
Minimize Risks
Close alignment with SAP
Guaranteed risk and hassle free operation and
support during the implementation phase
No need to make upfront sizing decisions before
knowing more about the real business requirements
No long-term commitment in hardware and infrastructure
No upfront investment needed to build up technical skills
http://service.sap.com/erp
http://service.sap.com/enterprise
SAP NetWeaver
http://service.sap.com/netweaver
http://service.sap.com/releasestrategy
Development News
Release Notes
http://service.sap.com/developmentnews
http://service.sap.com/releasenotes
http://service.sap.com/upgrade
http://service.sap.com/ufg
http://service.sap.com/okp
http://service.sap.com/
Maintenance Strategy
http://service.sap.com/maintenance
safeguardingupgrade
Hosting Offering
http://service.sap.com/hosting