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ASTRON
Astron Institute of Quality (AIQ) has been established as an academic division of Astron
Hospital & Healthcare Consultants Pvt. Ltd, a comprehensive speciality healthcare consultancy
organization focussed on the fields of Quality & Accreditation, Hospital Planning and Design,
Community Health Research & Training. AIQ aims to address the skill and knowledge gap in the
Course Overview
Healthcare services today are scrutinized, measured, evaluated and publicized as never before.
An increasingly educated public expects to receive nothing less than excellent care and services
and it must be the mission of every healthcare organization to deliver that excellence. Quality
improvement is the process of continually evaluating existing processes of care and developing
new standards of practice and therefore has to be a core competency for every healthcare
manager and clinician at every level of medical practice: be they in primary care clinics, acute
hospitals, specialist centers of excellence or regulatory bodies.
This course is affiliated to Martin Luther Christian University.
Learning Objective
The Certificate Course in Healthcare Quality is designed to provide participants with a solid
foundation of all the core elements of healthcare quality improvement. This course provides
comprehensive coverage of the fundamental concepts, tools and management techniques through
which quality management and improvement can be delivered in a healthcare setting.
It will therefore be invaluable, not only to those entering healthcare quality for the first time, but
also for established healthcare managers needing an update of what is current in the field.
Course Content
Module 1
Statistics in Quality
Module 2
IT and Quality
Admission Criteria
Course Duration
Course Fee
Rs.36,000 (One time Payment) or 1st Installment Rs.20,000 and 2nd Instalment
Rs.16,000 payable in favour of Medvarsity online limited.
Course Highlights:
Convenient to take the course as it is online anytime, anywhere learning with print
support.
No need to dislocate yourself from existing practice & place of work as the course is
available both online & offline
Course Delivery
Our unique study approach enables you to balance your busy work schedule, social activities and
travel so you can
An ID and Password is provided to access the course content and online assessments
Certification
The student is required to complete all internal assessment tests. Final examination will be
conducted at the end of the course. Successful candidates will be awarded Certificate by
Medvarsity, AHERF & Astron.
Quality managers... and all managers with a passion for quality! Patient safety and risk
management managers
Quality in healthcare and Apollo hospitals have always been synonymous. Joint Commission
International (JCI) which is USA's main hospital accreditation agency is considered as the
American mark of quality health care and is the leader in accreditation and certification of health
care organizations outside USA. JCI gives ratings in various areas such as patient safety and
service standards. The process of accreditation and postaccreditation surveillance ensure
continuous focus on patient safety and quality improvement. This is the most significant
contribution of JCI and has a positive impact on patient care.
==================
1. Check sheet
The check sheet is a form (document) used to collect data
in real time at the location where the data is generated.
The data it captures can be quantitative or qualitative.
When the information is quantitative, the check sheet is
sometimes called a tally sheet.
The defining characteristic of a check sheet is that data
are recorded by making marks ("checks") on it. A typical
check sheet is divided into regions, and marks made in
different regions have different significance. Data are
read by observing the location and number of marks on
the sheet.
Check sheets typically employ a heading that answers the
Five Ws:
the week)
Why the data were collected
2. Control chart
Control charts, also known as Shewhart charts
(after Walter A. Shewhart) or process-behavior
charts, in statistical process control are tools used
to determine if a manufacturing or business
process is in a state of statistical control.
If analysis of the control chart indicates that the
process is currently under control (i.e., is stable,
with variation only coming from sources common
to the process), then no corrections or changes to
process control parameters are needed or desired.
In addition, data from the process can be used to
predict the future performance of the process. If
the chart indicates that the monitored process is
not in control, analysis of the chart can help
determine the sources of variation, as this will
result in degraded process performance.[1] A
process that is stable but operating outside of
desired (specification) limits (e.g., scrap rates
may be in statistical control but above desired
limits) needs to be improved through a deliberate
effort to understand the causes of current
performance and fundamentally improve the
process.
The control chart is one of the seven basic tools of
quality control.[3] Typically control charts are
used for time-series data, though they can be used
for data that have logical comparability (i.e. you
want to compare samples that were taken all at
the same time, or the performance of different
individuals), however the type of chart used to do
this requires consideration.
3. Pareto chart
A Pareto chart, named after Vilfredo Pareto, is a type
of chart that contains both bars and a line graph, where
individual values are represented in descending order
by bars, and the cumulative total is represented by the
line.
The left vertical axis is the frequency of occurrence,
but it can alternatively represent cost or another
important unit of measure. The right vertical axis is
the cumulative percentage of the total number of
occurrences, total cost, or total of the particular unit of
measure. Because the reasons are in decreasing order,
the cumulative function is a concave function. To take
the example above, in order to lower the amount of
late arrivals by 78%, it is sufficient to solve the first
three issues.
The purpose of the Pareto chart is to highlight the
most important among a (typically large) set of
factors. In quality control, it often represents the most
common sources of defects, the highest occurring type
of defect, or the most frequent reasons for customer
complaints, and so on. Wilkinson (2006) devised an
algorithm for producing statistically based acceptance
limits (similar to confidence intervals) for each bar in
the Pareto chart.
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific event.
[1][2] Common uses of the Ishikawa diagram are product
design and quality defect prevention, to identify potential
factors causing an overall effect. Each cause or reason for
imperfection is a source of variation. Causes are usually
grouped into major categories to identify these sources of
variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method