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Main value
Organizes, simplifies and automates complex
processes and workflows;
Cross departmental automation and
organizational processes that cover multiple
departments;
Dramatically decrease operational costs and
improves employees' effiency;
Increases the company's agility and
competitiveness;
360 view over the performance indicators;
Increases customer loyality;
Collaborative working environment, focused on
satisfying business partners needs;
Updates and develops customers' business needs.
Management value
Provides key reports and analysis for executives to
run business;
Reports with the ability to go from high level to
low level detail;
Comprehensive insight from all departments and
systems;
Provides executive dashboards, on-spot quick
facts and real-time notifications.
Employees value
Clean and friendly user interface;
Commonly performed tasks can be automated;
Can provide data from other applications and
sources;
Can access various reports from the same
interface;
Provides technical support directly from the
application interface;
Provides development methods and tools for
business flows and entities directly from the
application.
Market value
Modules:
n
General Configuration
n
Patients
n
Appointments
n
Polyclinic Care Unit
n
Medical Examinations
n
Treatment Schema
n
Family Medicine
n
Occupational Medicine
n
Emergency Rooms / Admissions
n
Ward
n
Surgery Ward
n
Laboratory
n
Pharmacy
n
Medical Investigations
n
Imaging
n
Contracts & Insurance
n
Billing
n
Contract Management
n
Partner Network
n
Reports / DRG
n
Interface with other Systems
n
EMR (Electronical Medical Record)
n
Self Service Portal
The complex activity within a medical unit should rely on a powerful reporting engine and a
unique, easily accessible and real time updated information source, regarding patients flow
within the medical unit, performed examinations and medical tests or prescribed medication.
Besides the care for the patients' health, the medical institutions need a strict inventory
management, the reduction of operational costs by quickly recording and accessing the
information from a unique information system or the automation of the specific internal
processes. Only an integrated information system can contribute to creating a modern, efficient
and productive medical environment that is strongly oriented on the patients' satisfaction.
Charisma Medical Software is a modular software solution that integrates and optimizes
processes, flows, operational and financial activities specific to hospitals, clinics, drugstores and
medical laboratories. The product offers the possibility of electronic bids for selecting the
suppliers of drugs, instruments, repairs, consumable items or food, while being integrated with
HL7 transmission protocol for retrieving and processing data from laboratory analyzers.
Why Charisma
Medical Software?
The unique expertise of
Charisma team, formed
after an impressing
number of complex
implementations in
countries from Central
and Eastern Europe, as
well as the exceptional
modularity and
adaptability of the
product, make Charisma
Medical Software the
logical choice for
optimizing the internal
processes for any
hospital, clinic,
drugstore or laboratory,
regardless its size or
complexity.
4 5
Differentiators
Complete end-to-end solution for any type of medical institution, state or
n
privately held, locally or internationally localized;
The experience and expertise of the specialists, innovators and implementations
n
Customer loyalty
through better
compliance with
appointments, online
access to electronic
records or history of
medical data analysis,
cost control and
processing speed
increase, data
systematization or
integrated reporting
inside the informatic
system are just some of
our strong competitive
advantages that we can
offer to any medical or
pharmaceutical
institution.
team with complete medical solutions that comply with existing requirements;
Advanced modularity, scalability and adaptability for any type of business model
n
or institution;
Multi-location and multi-section;
n
Secured web access and client applications for each type of user involved in the
n
health care process;
Based on the latest technology as well as native integration with TotalSoft
n
solutions: Charisma BC Pharm, Charisma Analyzer 2010, Charisma Cost Control.
Benefits
institution
Benefits
n
Maintaining his/her loyalty
through:
n
online scheduling using
secured Web access;
n
call-center automatic or
operator based scheduling;
n
correct, on time notification
about results of the medical
examinations and tests
(online access, SMS, e-mail,
phone);
n
new services promoting;
n
loyalty cards with points
accumulation and discounts;
n
online examinations;
Non-stop access to medical data
n
electronic records, as well as for
the history of tests and results;
Effective online self appointment
n
scheduling: the patient has a
centralized schedule system and
receives confirmations and
reminders for them via e-mail,
phone or SMS.
6 7
Modules
The Charisma Medical Software modules can operate independently or
together, covering any specific medical activity from the emergency room,
appointments, patients files or polyclinic care unit to imaging, laboratory
and state reporting. This outstanding modularity and the use of modern
technologies and software architectures allow for a remarkable adaptability
to the specificities of each medical institution.
General Configuration
Regina Maria
Andreea Alexandru, Chief
Laboratory Physician
8 9
Features
Each functional module is highly
configurable, allowing definition of
various required data, according to the
requirements of the medical institution,
such as:
Hospital data - name, trade code,
n
taxpayer ID, addresses, phone numbers,
bank account list, employee list and
more - this data will be printed on all
documents issued via the application;
Application items: drugs, supplies, fixed
n
assets;
Medical services, medical service
n
categories and sub-categories;
Normal results values;
n
Medical services results, as well as each
n
result's type;
Diagnostics, diagnostic categories and
n
groups;
Patients
10 11
Features
Manages personal data of patients in
n
electronic format via EMR (Electronic
Medical Record) features;
Enables the attachment of scanned
n
documents at patient level or patient
record, including images or other
documents directly retrieved from the
medical equipment: electrocardiograms,
tomographies, radiologies, echographies;
Appointments
Features
Defines the schedulable resources:
n
doctors, examination rooms, devices;
Defines the business hours at date, day,
n
and week level for the entire medical
unit;
Enables call center-type schedules on
n
multiple locations and in the same time;
Ensures schedules via Internet, saving
n
customers' time via a simple, userfriendly and easy to use interface;
Manages business hours: defines the
n
business hours, enables blocking a time
interval for schedules, and enables the
Features
Monitors the overall activity in
n
polyclinic care unit through integrated
dashboard: patients in clinics, patients
that are expected to enter
offices/collection rooms;
Records examinations carried out for
n
each patient who comes to the medical
office, with or without programming;
Records examinations executed during
n
patients consultation: treatments, tests,
medical maneuvers, imaging, radiology,
functional explorations;
Records all examinations results
n
conducted after medical consultation;
Records and manages the references to
n
other clinical and paraclinical
examinations, internal or external;
Medical Examinations
16 17
Features
Records examinations performed for
n
every patient coming to the medical
office, with or without appointment;
Records medical services provided
n
within the examination session:
treatments, medical tests, medical
procedures, imaging, radiology,
functional tests;
Records all results of the investigations
n
performed after medical examination;
Records and manages referrals to other
n
clinical or paraclinical, internal or
external examinations;
Treatment Schema
18 19
Features
n
Enables the configuration of procedures
to be followed in certain defined medical
cases - the working procedure that
needs to be followed is set up after
determining certain diagnostics. Thus,
after the diagnostic is determined by the
doctor, system suggests a working
procedure;
It automatically proposes to apply a
n
working procedure previously set up for
that diagnostic;
n
Tracks procedure compliance - user has
the possibility to follow the steps
suggested by the system and that were
determined after the setting up of the
working procedure;
Natively integrates with Medical
n
Examinations and Emergency Room
modules, and procedures launched for a
patient can be directly accessed from
these modules.
Family Medicine
Features
Manages lists of patients registered
n
with family doctors, including transfers,
patient history, referrals, patient data;
Records medical services provided to
n
patients attending General Practitioner:
compensated and uncompensated ones;
Saves medical information collected
n
during medical consultations;
Records, prints and validates drug
n
prescriptions: compensated and
uncompensated;
Generates, manages and prints medical
n
letters, laboratory or clinical referrals, as
well as tickets for admission, taking into
account the specific forms;
Issue and validates medical leaves
n
certificates if the doctors have
concluded agreements to this effect, and
manages patients' medical leaves
number of days;
Occupational Medicine
22 23
Features
Enables generating and recording
n
occupational medicine contracts based
on the employee and his/her
profession;
Enables importing the information from
n
other documents;
Defines professional risks, as well as
n
related medical investigations or
examinations, according to occupational
medicine provisions;
Enables controls, investigation and
n
examination tests based on the risks
specific to professions and type of
Emergency Room
Features
Records patients that show up to the
n
emergency room / UPU in a unique
database at hospital level: recording date
and time, identity card data, the
emergency room where it was
registered, responsible doctor, condition,
referring doctor, disease history,
allergies;
Generates patient admission sheets at
n
Emergency Room, which includes all
patient information, anamnesis,
symptoms, diagnostic list and all medical
services provided to patient within the
Emergency Room;
Records the medical services provided
n
for each single patient: examinations,
treatments, medical tests, medical
procedures, imaging, radiology,
functional tests;
Records all results from performed
n
investigations;
Ward
Features
Tracking patient from admission into
n
section until his/her release from section
in one of the following ways: transfer to
other section within the same hospital,
external transfer (to other medical
location), discharge (upon request or
normal) or death;
Changing the medical record according
n
to specifics of each section; system can
simultaneously manage all types of
defined medical records;
Viewing and changing medical records
n
of patients admitted into the section.
Recording each medical service
n
provided to patient;
Recording requests for drugs and
n
materials (consumables).
Recording data about the patient
n
progress, as well as about their
attending doctors;
Printing patient transfer records and the
n
number of free beds;
Printing food record and data about the
n
diet;
Surgery Ward
28 29
Features
Scheduling surgery wards with multiple
n
resources of different types: surgery
wards, doctors, nurses, equipment;
Allows transfer to and from the ATI
n
ward or surgery ward from other wards;
Allows data recording from pre-surgery
n
and post-surgery states;
Allows recording of performed
n
surgeries with all necessary details:
surgery details, surgery protocol,
surgical interventions, performed
procedures, material usage, prescribed
medication, billed services;
Laboratory
The activity within a laboratory
involves many key steps: retrieving
medical test requests, transfer them
to medical analyzers, retrieving
results from medical analyzers,
validating results and issuing
medical test record. In a field where
human errors are not acceptable,
implementing an information
system is crucial for tracking these
steps, as well as for transferring
results to the interested entities.
30 31
Features
Ensures automatic retrieving and
n
tracking of requests for medical tests
entered from Emergency Room,
Examination Room and Section;
Allows recoding new requests for
n
medical tests, including those in
subcontracting regime, but also test
scheduling;
Tracks requests for medical tests from
n
patients;
Transmits requests for medical tests to
n
medical devices, requests that can be
manually entered or automatically
retrieved - the application ensures the
automatic use of over 80 medical
devices;
Allows recording results of medical tests
n
directly into the database with the help
of the operators within medical test
departments;
Automatically retrieves results
n
transmitted by medical devices; the
transmission with medical devices is
bidirectional;
Ensures validation and modification of
n
results transmitted by medical devices;
Allows adding comments on the medical
n
test results;
Uses medical test profiles defined based
n
on the contracts concluded with the
insurance houses or with private
companies as subscriptions;
Ensures retrieving requests for medical
n
tests, their transmission to medical
devices; retrieval of results from testers
is done based on barcodes;
Groups the medical services according
n
to various criteria;
Prints the medical analysis record
n
whose format can be configured
according to the preferences of system
users;
Prints the index (report pool medical
n
test registry) with performed medical
tests;
Generates reports compliant with SIUI
n
(Unique Integrated Information System)
regarding reimbursement of medical
tests by insurance houses;
Generates operational and statistical
n
reports like the list of medical tests,
grouped by department, patient, doctor
or other entities wanted by the
institution.
Pharmacy
Features
Manages drug inventory regarding the
n
quantity and amount;
Records all standard transactions into
n
system: recording purchasing invoices,
generating reception protocol (NIR),
generating transfer note, cassation note,
bill of materials, drugs manufactured by
the medical unit;
Manages the drug inventory by section,
n
clinic, emergency room or UPU, while
the warehouse being replenished with
daily drug requisition, depending on the
number of existing patients in section;
Assigns each drug in inventory with a
n
series of features that enable its quick
identification;
Manages the reserve drug stock for
n
emergency room or UPU, based on
prescriptions issued by doctors and
saved into patient admission sheet or
medical records;
Issues drug purchasing requests;
n
Issues bill of materials based on drug
n
reservations;
Releases from inventory, depending on
n
Medical Investigations
34 35
Features
Automatically retrieves any type of
n
medical tests - electrocardiographies,
tomographies, radioscopies, ecographies
- and saves them into the system;
Automatically attaches the results of
n
radiology section to electronic
observation patient sheet , enabling its
printing and archiving;
Allows publishing on the Web the data
n
received from equipment, in order to be
viewed by general practitioner or sent to
other hospitals;
Enables viewing and adding comments
n
over the image received from the
equipment;
Provides recording the examination
n
details, performed procedures, spent
materials;
Issues consumption reports, taking into
n
consideration various criteria: patient,
period, location.
Imaging
36 37
Features
Ensures communication with the
n
medical devices via DICOM protocol;
Archives and indexes the images
n
received from medical devices and
transmits them to the doctor for
interpretation or viewing;
38 39
Features
Management of all insurance contracts
n
concluded by the medical unit with
natural or legal persons:
n
Subscription contract type;
n
Pay service contratct type;
n
Occupational contract type;
n
Non-standard contracts that allow
introduction of any number of
contractual clauses (e.g. a contract
providing a free first medical
service, the following two with a
certain discount and following with
full payment);
Billing
Features
Automatically identifies contracts based
n
on which invoices should be issued for
customers and suppliers;
Automatically generates invoices taking
n
into account contractual clauses and
their terms;
Identifies precise value to be billed,
n
according to services provided to
customers;
Contract Management
Features
Enables the generation, management
n
and saving of execution or
recommendation contracts;
Defines discount policies based on flat
n
price or percentage;
Generates purchasing invoices and
n
enables the integration with any other
Partner Network
Features
Identifies the patients requesting
n
services based on the contract signed by
the partner and medical unit;
Records the examinations performed by
n
partners: diagnostics, services, medical
tests;
Ensures service delivery according to
n
contractual provisions, and these can be
Reports / DRG
46 47
Features
n
Generates a wide range of standard and
operational reports, including reports
compliant with SIUI (Unique Integrated
Information System) regarding
reimbursement with the insurance
houses;
Statistical reports: number of patients in
n
the Emergency Room, number of
admitted patients, transfer sheet;
Operational reports: patient condition
n
record, medical record, medical test
record, drug registry, discharge sheet,
letter to general practitioner at patient's
discharge, daily patient transfer sheet;
n
Managerial reports: hospitalization cost
per patient, admission / discharge
registry by sections / periods, diet
record, examinations by period/location;
Reports needed to track the quality
n
indicators of hospital, such as morbidity
report by period, performed surgical
interventions, number of procedures
performed per patient;
Enables export of medical records
n
selected by certain criteria for reporting
to DRG or DSP.
Features
Automatic acquisition of medical results
n
from external information systems
using HL7 communication protocols. This
protocol is built on several levels,
allowing further extension of
functionality. Also, this protocol allows
communication over TCP / IP or text
files;
Allows interfacing with other systems
n
used in the medical unit for:
n
Articles synchronization;
n
Stocks synchronization;
n
System dictionaries
synchronization;
n
People synchronization;
n
Medical results synchronization;
n
Payment satement synchronization;
Allows interfacing with computer
n
systems of authorities and regulatory
bodies in the medical field (SIUI,
National Health, Ministry of Health, ) at
medical services, medicines, lists level;
Allows interfacing with current and
n
future national systems such as
Electronic Medical Record, Electronic
Medicines Prescription, National Health
Card.
EMR
(Electronical Medical Record)
The entire volume of information
conveyed in a medical unit is huge
and directly influenced by the
patients flow and detailed records of
their medical history. Implementing
a system able to ensure a significant
reduction of time access to patients
medical information and
administration of natural archives
costs, the medical unit efficiency can
increase by up to 6%.
A&D Pharma.
Robert Popescu, CEO
50 51
Features
Physicians can access the work program
n
and list of scheduled examinations within
a given time and the information can be
filtered by:
n
Examination date;
n
Patient name and surname;
n
Examination status;
n
Polyclinic;
n
Specialization;
n
Diagnose;
Data related to examinations can be
n
edited and the following options are
available:
n
Registration of data collected by
history or physical examination,
recording data specific to specialist
examinations, diagnosis,
recommendations and
prescriptions;
n
Registration of analyses references,
procedures undertaken during the
examination and implemented
prevention programs;
n
Registration of allergies and chronic
diseases;
n
Patient scanned documents and
contracts viewing;
n
Examination sheet and medical
prescription printing;
Provides access to patient medical
n
history and allows the modification or
52 53
Features
Facilitates examination planning by
n
patient, the patient having the possibility
to establish it through this portal, based
on a list of possible options such as city,
specialty, clinic, doctor and scheduling
time;
Allows cancellation of appointments
n
the patient can filter his scheduling list
according to specialty, physician, city and
clinic and may choose to cancel any of
them;
Provides visulization of doctors working
n
hours patient can view the opening
hours of a physician, with a particular
specialty from the clinic where he/she
wants to make an appointment;
Allows the possiblity to change details of
n
the patient; information such as address,
phone numbers, e-mail can be edited;
Allows the viewing and transmission of
n
Mobile EMR
Charisma Mobile EMR is a software solution
dedicated exclusively to the medical personnel,
primarly to doctors and nurses, aimed at
easing their access to the electronic medical
records (EMR) of all patients, analysis
outcomes and diagnoses, regardless of the
patients position (emergency unit, room or
any other place within the medical unit). The
solution can also be integrated with any other
medical activity management application that
includes a module dedicated to electronic
medical records.
Features
Complete overview of received or performed visits new
patients, outpatients, assignments, alerts according to case
priorities;
Integrated patient management data are transferred direclty
from the CMS server, and according to changes performed on
the PC tablet they are submitted to the system for continuous
update;
Extended patient history categories the application provides
details on patients record such as their position within the clinic
(ward, room, bed), case history, allergies and diagnoses,
treatment (start date/ end date, drug type/ quantity,
administration type/ frequency), laboratory requests (analysis
type, processing status, detailed result, analysis report), visit
program (date, frequency, doctor, specialty, current status
performed/ not performed) or attachments to the observation
sheet;
Medical report analysis generation and import;
Quick database search; definition of new patients or discharges.
Features
Financial stability indicator per clinic/laboratory performance
indicators of each medical unit are analyzed, while differences
that must be covered in order to achieve current goals are
determined;
Advance filter on aggregate revenues according to the clinic or
laboratorys specialty (gynecology, ophthalmology, radiology,
ENT);
Temporal comparative analysis, with advanced displayed data
for each specialty the services performed can be viewed:
number of patients, visits completed, referrals, information on
previous contracts;
Detailed financial analysis at service level patients, visits,
referrals;
Revenues, costs, profitability, number of visits and wards that
have performed services according to
contracts concluded and breakdown of
contract revenues.
poza
TotalSoft 2012
TotalSoft Headquarters
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Building O2, 8th Floor, Voluntari, llfov,Romnia
P: +4021 335 17 09
W: totalsoft.ro, charisma.ro, acollada.com
E: office@totalsoft.ro
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