Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
In this file, you can ref useful information about history of quality management such as history
of quality managementforms, tools for history of quality management, history of quality
managementstrategies If you need more assistant for history of quality management, please
leave your comment at the end of file.
Other useful material for history of quality management:
qualitymanagement123.com/23-free-ebooks-for-quality-management
qualitymanagement123.com/185-free-quality-management-forms
qualitymanagement123.com/free-98-ISO-9001-templates-and-forms
qualitymanagement123.com/top-84-quality-management-KPIs
qualitymanagement123.com/top-18-quality-management-job-descriptions
qualitymanagement123.com/86-quality-management-interview-questions-and-answers
source: census.gov
Companies started to experience difficulties in following through with quality control standards.
It became evident that there was a great need for change and development.
Change and development were brought forth during the 1940s by industry leaders and experts
like Deming, Dodge, Juran and Roming. This would be the beginning of Total Quality
Management as we know it today.
Inspections were now carried out by production personnel. They were responsible for inspections
during specific production intervals. This would change the focus from simply inspecting the end
product to actually preventing end product problems through early detection on the production
line.
It was also during the 1940s that Japan caught wind of Total Quality Management. At that time,
Japanese products were considered poor quality imitations. Hearing about the success of quality
management in the west, Japan employed the assistance of quality management experts like
Deming and Juran. Little did the Western culture know at that time, Japan would soon push the
envelope and set new standards in TQM.
During the first international quality management conference in 1969, Feigenbaum would first
use the phrase Total Quality Management. Feigenbaum, however, would not meet the depth of
understanding of the term that Japanese attendee and speaker, Ishikawa would. Ishikawa would
indicate during the conference that TQM should apply to all employees within the organization
from the workers to the head management.
The Western culture would soon catch up, however. By the 1980s, the Western culture would
take notice of Japans success and start to set and adhere to higher Total Quality Management
guidelines. At this time, however, it was unclear as to what exactly TQM involved.
The U.S. Government would soon be responsible for making those guidelines and standards
clear with their development of the Malcolm Baldrige Award; an award that could be won by
businesses that exhibited quality management excellence. Other countries, like Europe, would
follow in the United States footsteps and develop similar awards.
Today, companies all over the globe compete for the hundreds of Excellence Awards now given.
The purpose of quality management, however, still remains the same as it has, all through history
to ensure that customers receive an excellent, quality product.
==================
1. Check sheet
The check sheet is a form (document) used to collect data
in real time at the location where the data is generated.
The data it captures can be quantitative or qualitative.
When the information is quantitative, the check sheet is
sometimes called a tally sheet.
The defining characteristic of a check sheet is that data
are recorded by making marks ("checks") on it. A typical
check sheet is divided into regions, and marks made in
different regions have different significance. Data are
read by observing the location and number of marks on
the sheet.
Check sheets typically employ a heading that answers the
Five Ws:
2. Control chart
Control charts, also known as Shewhart charts
(after Walter A. Shewhart) or process-behavior
charts, in statistical process control are tools used
to determine if a manufacturing or business
process is in a state of statistical control.
If analysis of the control chart indicates that the
process is currently under control (i.e., is stable,
with variation only coming from sources common
3. Pareto chart
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific event.
[1][2] Common uses of the Ishikawa diagram are product
design and quality defect prevention, to identify potential
factors causing an overall effect. Each cause or reason for
imperfection is a source of variation. Causes are usually
grouped into major categories to identify these sources of
variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method