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The Building Staff Interview form provides a Commissioning Provider with a series of questions that
help determine possible issues and opportunities within an office building through the solicitation of
information from those who have the responsibility of operating and maintaining that building. This
form can be used either during the scoping phase, planning phase or during the beginning of the
investigation phase of retrocommissioning project. By interviewing building operators or service
contractors, the Commissioning Provider can gather information on operating conditions, current
preventative maintenance actions, known performance problems, and plans for future corrective action
on major energy consuming equipment. This is not meant to be a comprehensive interview form on how
all the systems in the building are set up and perform but rather a way to obtain the opinions and
perspective of those who are tasked with operating and maintaining the building and to help the
Commissioning Provider gain the confidence of the building staff and begin to understand where the
problem areas may lie. Although the form is specifically designed for office buildings questions,
questions can be changed or added to fit other building types.
Square Footage:
Building Staff Name(s) and Title(s):
HVAC
Has your heating system always met load?
Yes
No
Yes
No
Yes
No
Under what conditions has your heating system not met load?
What was the solution to this problem?
Has your cooling system always met load?
Under what conditions has your cooling system not met load?
What was the solution to this problem?
Do you feel you have any undersized HVAC equipment?
If yes, explain:
How do you compensate for the undersizing?
Yes
No
If yes, explain:
How do you compensate for the oversizing?
Is there any piece of equipment that is more problematic than others? (e.g. FC-1 is always
tripping on freeze stat. etc)
What HVAC adjustments do you make to unoccupied (vacant) areas or spaces (turn off
HVAC, adjust thermostat to minimum heating and cooling, close off damper.
Yes
No
If no, explain:
Yes
No
Yes
No
If yes, explain:
Controls
What type of controls system do you have?
Full pneumatic
Full DDC
Hybrid of DDC and pneumatic
In your opinion how well do you feel the control system works?
If yes, explain:
Temperature setpoints
____
Operating schedules
____
Airflow setpoints
____
Control algorithms
____
Others ____________________________________________________
How often are the control sensors checked and calibrated (temperature, pressure, flow)?
Yes
No
If yes, how do you use the trend logging? If no, why not?
Dont know
Yes
Yes
No
No
No
Dont know
Set-back?
Set up?
Do you feel the strategy is working as you would expect?
Dont know
Yes
What are some examples of past and/or present problems that have occurred with the
control system? How were they resolved?
What control system upgrades have been implemented (e.g. software and/or hardware
version upgrades, web interface, etc)?
How is both the interior and exterior lighting controlled for your building (manual
switches, ligting control system, time clocks etc.)?
Interior:
Exterior:
Do you have any problems with the lighting controls?
Yes
No
Yes
No
Yes
No
If yes, explain:
Do you feel there are any areas in the building that are
over-lit?
If yes, explain
Do you have a maintenance contract for your control
system?
If yes, generally, how often is the control system contractor consulted, and for what
reason(s)?
Too hot
From what areas in the building do you receive the most complaints?
Explain the nature of the complaints:
Describe the nature of the indoor environmental quality complaints (e.g. stuffy, drafty, etc.):
Preventive
Predictive
Reactive
Do you use a computerized maintenance management system (CMMS) or a manual system for
scheduled maintenance?
Do you contract with any outside vendors for building operations and maintenance
services?
Yes
No
If yes, what services do you contract for and who is the provider?
Controls:
All HVAC:
Specific HVAC equipment (e.g. Chiller, Boiler, etc):
Lighting:
Other:
GENERAL
From what areas in the building do you receive the most complaints?
Explain the nature of the complaints:
What was your worst building problem and how did you deal with it?
Yes
Dont know
Yes
Dont know
No
No
Are there any operational changes or efficiency measures that you think would improve
building performance?
Other Comments:
Ask about operational changes operators would like investigated to improve efficiency.