Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Lowend Model
(IJ MFPs/IJ SFPs)
Ver.04
Author: Nick Pankhurst / Gary Constable / Henry Sugiyama
20-Mar-14
Concept
1.Reduce Warranty Cost
2.Reduce 50% of Scrap machines
20-Mar-14
20-Mar-14
iP1200
iP1300
iP1500
iP1600
iP1700
iP1800
iP1900
iP2000
iP2200
iP2500
iP2600
iP2700
iP2702
iP2840/50
iP3000
iP3300
iP3500
iP3600
iP4300
iP4500
iP4500X
iP4600
iP4600X
iP4700
iP4840/50
iP4940/50
iP6210D
iP7240/50
MG214050
MG2240/50/55
MG2440/50/55
MG2540/45/50/55
MG3140/50
MG3240/50/55
MG3540/50
MG4140/50
MG4240/50
MG5540/50
MP110
MP130
MP140
MP150
MP160
MP170
MP180
MP190
MP210
MP220
MP230
MP235
MP240
MP250
MP252
MP260
MP270
MP272
MP280
MP460
MP470
MP480
MP490
MP492
MP494/50
MP499
MP550
MX300
MX340
MX360
MX374/5
MX394/5
MX410
MX434/5
MX454/5
MX514/5
MX474/5
MX534/5
Check contents
1.Operation Error & actions
2.Service-call Error & actions
20-Mar-14
Paper jam
4 times
5 times
6 times
7 times
[1300]
---
---
---
[1687] U053
[1401] U051
[1403] U052
Non-supported ink
[1485] U059
cartridge is installed
Paper output cover is [1202]
--open
Ink cartridge in a
wrong position
Multiple ink
cartridges of the
same color installed
[1486] U076
[1487] U075
Result
The error is cleared.
Actions
Repair completed.
Repair completed.
Repair completed.
Repair completed.
Repair completed.
Repair completed.
Repair completed.
Repair completed.
Repair completed.
Repair completed.
Exchange the machine with new one.
8 times
9 times
10 times
11 times
12 times
13 times
14 times
15 times
16 times
21 times
22 times
Platen
(home position)
Platen
(away)
Packing material not
removed
[1700]
[1701]
[1702]
[1703]
[1704]
[1705]
[1712]
[1713]
[1714]
[1715]
[1890]
Automatic double[1310]
sided printing cannot
Specialty paper is too [4102]
wide.
Premium Contents
[4100]
print error
Ink cartridge
hardware error
No ink
No ink
No ink
---
---
Open the paper output cover, remove the tapes and packing material from the
carriage, then close the paper output cover.
---
Non-genuine ink cartridges are installed. Install the supported (Canon-genuine) ink
cartridges.
[1684] U140 Non-supported ink cartridge is installed. Install the supported ink cartridge(s).
[1682] U150 Re-set the ink cartridge properly. If the error still occurs, the ink cartridge may be
faulty. Replace it.
[1688] U163 Replace the applicable ink cartridge, or press the Stop button for 5 sec. or longer to
continue printing without replacing the ink cartridge(s).
[2102]
Repair completed.
The paper length is not supported for double-sided printing. Press the Color button to
eject the paper being used at error occurrence. Data which was to be printed on the
Select the supported size of specialty paper and perform printing.
[1686] U162 Replace the applicable ink cartridge, or press the Stop button for 5 sec. or longer to
continue printing without replacing the ink cartridge(s).
[2103]
---
---
Replace the applicable ink cartridge, or press the Stop button for 5 sec. or longer to
continue printing without replacing the ink cartridge(s).
Replace the applicable ink cartridge, or press the Stop button for 5 sec. or longer to
continue printing without replacing the ink cartridge(s).
Repair completed.
Repair completed.
Repair completed.
Repair completed.
Repair completed.
Repair completed.
Error code
Error
Carriage error
[5100]
How to test/check
(1) Foreign material that obstructs the carriage movement:
-> Remove foreign material.
(2) Smearing, scratches, or dislocation of the timing slit strip film:
-> Clean and re-attach the film.
(3) Carriage flexible cable condition (wrong or imperfect connection, connection at an angle, damage, etc.):
-> Re-connect the cable.
(4) Carriage motor harness condition (wrong or imperfect connection, connection at an angle, damage, etc.):
-> Re-connect the cable.
(5) If the error still occurs:
-> Replace the part(s) listed on the right (under Parts to be replaced if the listed solutions are not effective).
Result
The error is cleared.
Actions
Repair completed.
Repair completed.
<Memo>
If there is any damage in the parts(disk/harness), stop checking.
Repair completed.
<Memo>
If there is any damage in the parts(films/Cables), stop checking.
3 times
5 times
[6000]
[5700]
Internal temperature
error
[5400]
7 times
[5B00] /
[5B01]
Main (Black)
[5B02] /
[5B03]
Main (Colour)
[5B04] /
[5B05]
Platen (Home
position)
[5B12] /
[5B13]
Platen (Away)
[5B14] /
[5B15]
Stop checking.
8 times
[5200]
9 times
Print head
temperature rise
error
EEPROM error
10 times
VH monitor error
15 times
USB Vbus
overcurrent
(MX530 series
only)
[9000]
16 times
Modem patch
load error
[9500]
Replace the empty ink cartridge with the one containing ink.
[6800]/
[6801]
[B200] /
[B201]
20 times
Other
hardware
errors
[6500]
22 times
Scanner error
[5011] /
[5012]
[5040]
Network related
error
[690#]
[691#]
26 times
27 times
Network related
error
[693#]
28 times
USB sub-system
firmware error
[694#]
except
6942
29 times
USB sub-system
timeout error
[6942]
WLAN flexible cable condition (wrong or imperfect connection, connection at an angle, damage, etc.):
-> Re-connect the cable.
Repair completed.
Repair completed.
Customer
With Faulty Product
Yes*1
Redo?
No
Is Product
Faulty?
Yes
No
Simple
Repair?
Yes
No
Is Customer
Yes
happy with Yes
*2
exchange?
No
No
Advise the
Customer
and return
product.
Refund
Product
Exchange
Repair &
Return back
to Customer
END
*1
*2
23-Feb-12