Release Notes

EMC
Backup & Recovery Manager
Release number 1.2

RELEASE NOTES
P/N 302-000-785
REV 01
June, 2014
These release notes contain supplemental information about EMC Backup & Recovery
Manager release 1.2. Topics include:
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Revision history......................................................................................................... 2
Product description....................................................................................................2
New features and changes......................................................................................... 2
Fixed problems in Backup & Recovery Manager 1.1....................................................3
Fixed problems in Backup & Recovery Manager release 1.0........................................3
Environment and system requirements...................................................................... 4
Known problems and limitations................................................................................4
Technical notes........................................................................................................13
Documentation........................................................................................................ 14
Installation.............................................................................................................. 15
Troubleshooting and getting help.............................................................................16

Release Notes

Revision history
The following table presents the revision history of this document:
Revision Date
01

Description

June, 2014 First release of EMC Backup & Recovery Manager release 1.2.

Product description
Backup & Recovery Manager provides enterprise management capabilities, monitoring,
and reporting on day-to-day backup, and replication activities.
The Backup & Recovery Manager provides the following:
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Monitoring of backup and replication (Avamar only) capabilities across multiple

Avamar grids, and NetWorker servers.

Viewing of system alerts and events capabilities for all Avamar, NetWorker, and Data
Domain systems from a single location. System events and alerts often require user
intervention for the following items:
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Errors

Warnings

Quick access to system information.

Access to the Backup & Recovery Manager through a mobile device.

Intelligent grouping to eliminate clutter.

Filtering capabilities.

Search capabilities.

Simplified management for single object focus.

Capacity management reporting for all Avamar, and Data Domain systems including
capacity used, remaining, and trending.

Start, stop, and restart for Avamar and NetWorker backup jobs.

New features and changes

The following table lists the new features and functionality available in Backup &
Recovery Manager release 1.2.
Table 1 Features and functionality in Backup & Recovery Manager release 1.2

Feature or functionality
enhancement

Description

Mobile application support

Provides mobile applications for both iOS and Android that use
the existing Backup & Recovery Manager server and enables
monitoring of alerts, systems, and activities from tablet devices.
Mobile applications are available for the following mobile devices:
l

Backup & Recovery Manager 1.2 Release Notes

iPad 2, iPad 3rd generation, and later

RELEASE NOTES

Table 1 Features and functionality in Backup & Recovery Manager release 1.2 (continued)

Feature or functionality
enhancement

Description

iPad mini

Android version 3.1 and later

Avamar 7.1 support

Provides support for changes and additions specific to Avamar

7.1.

NetWorker 8.2 support

Provides support for changes and additions specific to NetWorker

8.2.

Start, stop, and restart

capability for Avamar, and
NetWorker backup jobs

Provides the ability to start, stop, and restart backup jobs from the
Backup & Recovery Manager in the Activities section of the UI.

Fixed problems in Backup & Recovery Manager 1.1

The following table lists fixed problems in Backup & Recovery Manager release 1.1.
Table 2 Fixed issues in Backup & Recovery Manager release 1.1

Issue number Description of fixed issue

38633

The worst systems do not count Backup & Recovery Manager server errors and
warnings.

45049

The backup duration is incorrect when the NetWorker server and the Backup &
Recovery Manager server are in different time zones.

Fixed problems in Backup & Recovery Manager release 1.0

The following table lists fixed problems in Backup & Recovery Manager release 1.0.
Table 3 Fixed problems in Backup & Recovery Manager release 1.0

Issue
number

Description of fixed issue

45062

As a Daylight Saving Time issue, NetWorker backup history before November

2012, 12 a.m. disappeared from the Backup & Recovery Manager server.

45536

The System summary report is not generated for Data Domain.

46289

The Avamar adaptor does not handle stop, start, enable, or disable replication
errors.

46376

The Backup & Recovery Manager shows less than 60 seconds elapsed time and 0
KB for NMM 2.4 clients.

46379

Monitoring of NetWorker 8.0 SP1 causes processing errors.

46509

System details are missing for 4.9 Data Domain systems.

Fixed problems in Backup & Recovery Manager 1.1

Release Notes

Table 3 Fixed problems in Backup & Recovery Manager release 1.0 (continued)

Issue
number

Description of fixed issue

46633

The NetWorker adaptor does not process group jobs correctly for 8.0 and later
servers when group names are not provided.

46646

Must include in MC Server and the Avamar adaptor, protection against null
objects.
The following issues are clones of this issue:

46904

46647

46648

46649

46650

46651

The MC Server publishes a duplicate client update (event code 22211) with
empty event data, and causes the adaptor to stop responding.
The following issues are clones of this issue:
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46906

46907

46908

46913

47061

47040

Values are missing in Activity Details for NetWorker module backups.

47175

The Details section of the Avamar replications list includes an incorrect number
for replicated backups which appears to be linked to the number of table entries
currently shown in the paged table/grid.

Environment and system requirements

The Backup & Recovery Manager requires the following minimum browser versions:
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Apple Safari 4+

Google Chrome 19+

Microsoft Internet Explorer 8+

Mozilla FireFox 5+
Be sure that the pop-up blocker is turned off to allow UI and online help pop-ups.

Known problems and limitations

This section describes known limitations found in Backup & Recovery Manager release
1.0, 1.1, and 1.2.
The following table identifies problems and limitations in Backup & Recovery Manager.

Backup & Recovery Manager 1.2 Release Notes

RELEASE NOTES

Table 4 Known limitations in Backup & Recovery Manager

Issue number

Description of limitation

Product feature

"192545" on page
6

The most recent Backup & Recovery Manager

adaptor is not packaged in NetWorker 8.2.

NetWorker
adaptor

"188157" on page
7

Single sign-on login does not work for the Avamar

7.0 SP1 and SP2 System Maintenance page.

Single sign-on

"61234" on page 7

Help search operations are disabled after the first

search in iPad mobile.

Mobile

"60484" on page 7

Past backup and replication jobs are listed despite a Mobile

request for Today.

"60277" on page 7

Replicated backups list is limited to 500 backups in

the mobile application.

Mobile

60100 on page 7

Start and restart buttons are disabled for completed

and failed Avamar backups.

Avamar backups

59913 on page 8

Sorting fields in Backup & Recovery Manager does

not work as expected.

Sorting

"57614" on page 8

After launching the online help, the Backup &

Recovery Manager times out on Google Nexus.

Mobile

56651 on page 8

The Backup & Recovery Manager UI does not launch

with Internet Explorer 11.

Browser

56405 on page 9

The Duration field is blank for replication in the

mobile application.

Mobile

54277 on page 9

Data Domain System Summary reports take 24

hours to generate after registration.

Reports

51974 on page 9

Exporting Avamar and Data Domain Capacity and

Usage reports results in the Duplicate headers
received from server error.

Browser

51490 on page 9

No results appear when you run reports on Internet

Explorer 8 and 9 browsers.

Reports

50848 on page 9

VMware vami utilities do not provision Internet

Protocol version 6 (IPv6) addresses.

IPv6

49941 on page 10

Avamar Client Manager single sign-on fails and

results in an error.

Single sign-on

49732 on page 10

Duration for NetWorker policy based backups is

incorrect in the Activities Details panel.

NetWorker policy
based backup
activities

49365 on page 10

A search for a server's fully qualified domain name

returns only the system.

Search

49268 on page 11

NetWorker Activities start and end times are ahead

by one hour.

NetWorker policy
based backup
activities

Known problems and limitations

Release Notes

Table 4 Known limitations in Backup & Recovery Manager (continued)

Issue number

Description of limitation

Product feature

48187 on page 11

NetWorker backups that complete within seconds

are not displayed on the Backup & Recovery
Manager server.

NetWorker
backups

47108 on page 11

MCGUI and Backup & Recovery Manager report

differently on Avamar VM image backups.

Avamar backups

45599 on page 11

Microsoft Internet Explorer 8 is slow to respond

under heavy loads.

Browser

45422 on page 11

Export of a backup summary report with > 100,000

records results in http errors.

Backup summary
report

45325 on page 12

The Backup saveset report takes 30 seconds to load

and generates an empty report.

Backup summary
report

45191 on page 12

The backup duration can be incorrect by 1 minute.

Backups

"45062" on page 12

Daylight Saving Time causes incorrect backup and

replication activities duration.

Backup and
replication
activities

44015 on page 12

Unable to view the Backup or Replication tab while

viewing search results.

Search

43782 on page 12

The NetWorker adaptor for Windows installer

displays strange characters in the path.

NetWorker
adaptor
installation

43743 on page 13

Unable to click the link to view the worst systems

errors and warnings charts in Internet Explorer 8.

Alerts

43422 on page 13

The target is displayed as unknown for some

NetWorker backups in Activities.

NetWorker
backup activities

43397 on page 13

Clicking the hyper link for a system not registered to

the Backup & Recovery Manager server results in a
blank page.

Replication
activities

39499 on page 13

Device field in the Activities summary is not shown

for NetWorker activities.

NetWorker

34781 on page 13

Unable to log in to the Backup & Recovery Manager

if compatibility mode is enabled in Internet Explorer
8+.

Login

The most recent Backup & Recovery Manager adaptor is not packaged in NetWorker
8.2
192545
The Backup & Recovery Manager adaptor packaged with the NetWorker 8.2 binaries is
not the most currently available NetWorker adaptor.
Although the Backup & Recovery Manager adaptors included with NetWorker 8.2 are
operational, some functionality is not available. When you install or upgrade to the

Backup & Recovery Manager 1.2 Release Notes

RELEASE NOTES

Backup & Recovery Manager 1.2 server, you can manually install the most current build
of the Backup & Recovery Manager adaptor for NetWorker.
The most current Backup & Recovery Manager adaptor for Networker builds are as
follows:
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Linux x86, build 57

Linux x86_64, build 58

Windows NT, build 53

SSO login does not work for Avamar 7.0 SP1 and SP2 System Maintenance page
188157
After the Avamar System Maintenance launches from Backup & Recovery Manager, the
single sign-on (SSO) login fails when single sign-on is enabled. System Maintenance SSO
login should complete without prompting for user credentials.

Help search operations are disabled after the first search in iPad mobile
61234
There are several issues resulting from using the Help search feature in the iPad mobile
app.
In iPad mobile, after completing a search in the Help, the following issues might occur:
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The GO button is no longer visible for subsequent searches.

Search results per page is cut from the top grid and is not visible.

The Rank column is not displayed with numbers.

Past backup and replication jobs are listed despite request for Today
60484
Past backup and replication jobs are listed despite selecting Today on the dashboard.
After specifying Today on the dashboard for completed backup or replication jobs, all
completed jobs are listed rather than just those completed today.

Replicated backups list is limited to 500 backups in mobile app

60277
For a replication job with more than 500 backups, you can only scroll down to view a
maximum of 500 backups.

Start and Restart buttons are disabled for completed and failed Avamar backups
60100
Start, Stop, and Restart buttons are disabled for completed and failed Avamar ondemand backups. The ability to start, stop, and restart backups is available for group
backups only.
Restart works:
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Until there is a work order in MCS memory.

For on-demand backups (work order ID), if restart is enabled for on-demand backups.

SSO login does not work for Avamar 7.0 SP1 and SP2 System Maintenance page

Release Notes

Sorting fields in Backup & Recovery Manager does not work as expected
59913
Due to a known MongoDB issue where the MongoDB returns results using binary
representation sort order, sorting on fields in the Backup & Recovery Manager does not
list items in the expected order.
You can view the MongoDB issue at https://jira.mongodb.org/browse/SERVER-105.

After launching online help, Backup & Recovery Manager times out on Google Nexus
57614
While you read the online help, the Backup & Recovery Manager application remains
running in the background on a Google Nexus device. The operating system on the device
terminates the instance of the UI after launching the help. This is often the device
operating system's attempt to protect against battery usage and will occur more
frequently if Power saving mode is enabled. When this occurs, you must log back into the
application.

Backup & Recovery Manager does not launch in Internet Explorer 11

56651
The Backup & Recovery Manager UI does not launch on Internet Explorer 11 on Windows
8.1 or Windows 2008 R2 SP1.
Workaround
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On Windows 8.1:
1. Launch Internet Explorer 11 and press F12.
2. Select Emulation.
3. Select Mode, and set to 10.
The browser automatically refreshes and opens to the Backup & Recovery Manager
login page.

For Windows 2008 R2 SP1:

1. Launch Internet Explorer 11 and press F12.
2. In the script section, change the aging string variable to 10.
The browser automatically refreshes and opens to the Backup & Recovery Manager
login page for release 1.1. However, Backup & Recovery Manager release 1.2 does
not launch in Internet Explorer 11 on Windows 2008 R2 SP1.

The Duration field is blank for replication in a mobile application

56405
The Backup & Recovery Manager webapp displays 0 minutes in the Duration field.
However the mobile application displays a blank ("--"). The mobile application should
also display 0 minutes.

Data Domain System Summary reports take 24 hours to generate after registration
54277
The Backup & Recoery Manager must run overnight for the rows to be added and the
report to display data.
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Backup & Recovery Manager 1.2 Release Notes

RELEASE NOTES

Exporting Avamar and Data Domain Capacity and Usage reports results in the
Duplicate headers received from server error
51974
The CSV export for Capacity and Usage reports results in an error on Google Chrome due
to a recent security update in the browser.

No results displayed when running reports on Internet Explorer 8 and 9 browsers

51490
Report results do not display on Internet Explorer 8 and 9.
Workaround for a single browser session
To workaround this issue, shift between the browser compatibility mode of Internet
Explorer. If reports are not generated in Internet Explorer 9 browser mode, move to
Internet Explorer 8 mode. When the browser is refreshed, shift back to Internet Explorer 9
mode and the reports are displayed.
To modify the compatibility mode, perform either of the following:
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Click Tools > Compatibility View for a specific website.

Click Tools > Compatibility View Settings for all websites.

VMware vami utilities do not provision IPv6 addresses

50848
Deploying a Backup & Recovery Manager server in a pure IPv6 environment and
specifying an IPv6 style netmask (/64) causes networking errors with the VMware vami
utilities:
Waiting for network to come up (attempt 1 of 10)...
Appliance Name - EMC_Backup_Recovery_Manager
Configuration for eth0 found
Device
: eth0
Ip
: 2620:0:170:59c::1:d
Netmask : /64
Gateway : 2620:0:170:59c::1
scripts/functions: line 67: ((: 1<=/64: syntax error: operand
expected (error to
ken is "/64")
Error while executing:
Command 'ip route replace to default via 2620:0:170:59c::1'
returned:
RTNETLINK answers: No route to host
Configuration line: default 2620:0:170:59c::1 - 02/05/2013 20:54:55 [ERROR] Network FAILED to restart using new
parameters eth0
(Errno 2 : )
02/05/2013 20:54:55 [ERROR] Attempting to restore network values for
eth0 to pre
vious settings
02/05/2013 20:55:44 [ERROR] Unable to restore previous network
settings
vami_login: no process found

As a result, networking is not set up on the appliance.

Workaround
To workaround this issue, manually enter the network parameters in yast:
1. Change to root user:
su <root password>
Exporting Avamar and Data Domain Capacity and Usage reports results in the Duplicate headers received from server error

Release Notes

2. In yast lan, assign the required IPv6 networking parameters:

a. Change the address, netmast and hostname in the Edit tab on the Ethernet
controller.
b. Set the gateway in the Routing tab.
c. Configure the hostname in the Hostname/DNS tab.

Avamar Client Manager single sign-on fails and results in an error

49941
After enabling single sign-on in Settings > Preferences and launching the Avamar Client
Manager, the following error message is displayed:
{ success:false, returnCode:'1', error:'The request failed.
Please see the server log or check the server status.',
title:'Unexpected Error' } 11cc301f-ecc5-497b-8333-3b647c06d958
Y2:11cc301f-ecc5-497b-8333-3b647c06d958

Workaround
1. Copy the .keystore from the /root directory of the Avamar server to a local
directory.
2. Open Backup & Recovery Manager and export the certificate by clicking the lock icon
on the browser tab and following the wizard.
3. Copy the ucas cert that was exported and the . (under root directory) of the avamar
server in a single folder.
4. Verify whether or not the certificate already exists in .keystore with the following
command:
Keytool -list --keystore <pathname>.keystore

5. If the certificate exists, delete it by using the following command:

Keytool delete alias ucashostname -keystore <pathname>.keystore

6. Import:
keytool --list -importcert --trustcacerts -alias ucashostname -file
Exportedcertificate -keystore <pathname>.keystore

7. Replace the .keystore to the Avamar server /root directory and restart
emtomcat:
emwebapp stop, start

8. Log in the Backup & Recovery Manager and launch the Client Manager.

Duration is incorrect in Activities Details for Networker Policy backups

49732
Backup operations with a start time earlier than the policy start time result in incorrect
duration reported in Activities Details.

A search for a server's fully qualified domain name returns only the system
49365
This problem has 2 parts:
A search on a servers fully qualified domain name (FQDN) returns the system only.
Results for any matching Events, Alerts, or Activities are not returned.
Workaround
To work around this issue, search for only a portion of the FQDN.
10

Backup & Recovery Manager 1.2 Release Notes

RELEASE NOTES

Also, servers are indexed once every 24 hours where as activities, alerts, or events are
indexed as they are processed. If a new server is not listed, the system does not report
the activities, alerts, or events until the server is indexed.

NetWorker Activities start and end times are ahead by one hour
49268
NetWorker policy based backup activities start and end times are one hour ahead of the
actual time.
The times are incorrect after a DST to standard, or standard to DST switch if the
NetWorker server is not restarted.
This also causes a one hour time difference between the overall group lastStart and
lastEnd times and the individual resulting start and end times.

Networker backups that complete within 10 seconds are not displayed on the
Backup & Recovery Manager server
48187
Backups that last for a duration of less than 10 seconds can be missed and not displayed
on the Backup & Recovery Manager server.

MCGUI and Backup & Recovery Manager report differently on Avamar VM image
backups
47108
Backup & Recovery Manager displays the amount of data that has changed since the last
backup, and the amount of new data. This is not equivalent to the New Bytes displayed in
MCGUI, which is Data, Changed x New = New Bytes.
The Backup & Recovery Manager displays an actual representation of the percentage of
deduplicated data.

Microsoft Internet Explorer 8 is slow to respond under heavy loads

45599
When the Backup & Recovery Manager is under heavy backup activity loads, the Internet
Explorer 8 browser can cause the following performance issues:
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Switching between Backup & Recovery Manager sections can take a long time and
the browser can appear as though it is failing to respond

Pop-up alerts can cause a ghost effect

Large reports are slow to generate charts

These issues are caused by the JavaScript rendering engine included in Internet
Explorer 8. The charting issue is the result of the way in which Internet Explorer 8
supports SVG. The Backup & Recovery Manager uses SVG for generating charts.

Workaround
To work around these issues, update to Internet Explorer 9+, or use a different browser for
the Backup & Recovery Manager.

Backup summary report export for > 100,000 records results in an http error
45422
CSV export for a backup summary report with > 100,000 records results in http error,
status 500.
NetWorker Activities start and end times are ahead by one hour

11

Release Notes

Work around
To work around this issue, limit the reporting time frame to generate fewer results and
avoid the http error.

Backup saveset report takes 30 seconds to load and generates an empty report
45325
The Backup Summary report by saveset takes too long (approximately 30 seconds) to
load data and then results in an empty report.
Work around
To work around this issue, limit the reporting time frame to generate fewer results and
enable accurate reporting.

The backup and replication duration can be incorrect by one minute

45191
There is a slight rounding issue when comparing the backup or replication duration of a
group versus individual clients. This can result in an incorrect backup duration by one
minute.

Daylight Saving Time causes incorrect backup and replication activities duration
45062
Backup and replication duration might be incorrect by one hour if the activity occurs
during the change to, or change from Daylight Saving Time.

Unable to view the Backup or Replication tab while viewing search results
44015
After browsing the search results for one of the following Activities results choices:
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view backups...

view replications...
Clicking the results for the other choice appear blank.
Note

Closing the search results window, does not correct the problem.
Workaround
1. Click on view results... for a different section, such as Alerts.
2. Click to view the other choice for the Activities search results.

The NetWorker adaptor for Windows installer displays strange characters in the path
43782
The NetWorker adaptor installer inserts [...]ker and / for the path in the setup screens for
long path names. The [...]ker characters represent NetWorker, and / should be \. This
occurs because the field is set to accept a fixed number of characters. Despite the
strange characters, the installation uses the correct path.

12

Backup & Recovery Manager 1.2 Release Notes

RELEASE NOTES

Unable to click the link to view worst systems Errors and Warnings charts in Internet
Explorer 8
43743
The tool tip for the worst systems displays when you select it, however the link to select
Show Alerts (launch) is not available when you move the cursor away from the bar on the
chart.

The target is displayed as unknown for some Networker backups in Activities

43422
The storage target is listed as unknown for short duration backup operations.

Clicking the hyper link for a system not registered to the Backup & Recovery
Manager server results in a blank page
43397
In the Replication tab of the Activities section, if either the source or target system for a
replication operation is not registered to the Backup & Recovery Manager server a hyper
link is displayed for the unregistered system. Clicking the hyper link for the unregistered
system results in a blank system details page.

The Device field in the Activities summary is not displayed for Networker activities
39499
In Activities, the summary for some successful NetWorker backup operations does not
display the device in the Device field.

Unable to log in to the Backup & Recovery Manager with compatibility view enabled
in Internet Explorer 8+
34781
If compatibility view is enabled for Internet Explorer 8 and later, a message displays
indicating the browser is not supported and the user is unable to log in.
Workaround
In the Internet Explorer 8+ Tools menu, click Compatibility Views to enable the login
window for the Backup & Recovery Manager.

Technical notes
There are important notes and tips available for using the Backup & Recovery Manager in
your environment.

IPv6 in a dual stack environment

Backup & Recovery Manager is not supported in a pure IPv6 environment.
Backup & Recovery Manager supports the use of Internet Protocol version 6 (IPv6) in a
dual stack environment only, it has not been qualified in a pure IPv6 environment.
Dual stack environments are configured to use both IPv4 and IPv6.

Unable to click the link to view worst systems Errors and Warnings charts in Internet Explorer 8

13

Release Notes

Changing the keyboard language

The Linux console on the VMware vSphere client uses a qwerty (US English) keyboard
layout, and many non-English languages use the azerty keyboard layout.
The /etc/vconsole.conf file configures the virtual console, including keyboard mapping.
Set the KEYMAP variable in the /etc/vconsole.conf file to the required language to change
the keyboard layout.
NOTICE

Lists of the specific language codes are available online.

For example:
KEYMAP=us (qwerty for the US English keyboard layout)
KEYMAP=be-latin1 (azerty for the Belgian language keyboard layout)
The kernel command line can also be used to override keyboard settings at boot. For
example:
vconsole.keymap=de-latin1 (azerty for the German language keyboard layout)
NOTICE

Depending on the operating system, other configuration files might be checked for
configuration of the virtual console as well. Check the specific operating system
documentation for details.

Documentation
There are additional product guides and related product guides for the Backup &
Recovery Manager.
This section describes the documentation for the Backup & Recovery Manager:

Backup & Recovery Manager product documentation

There is additional documentation available for the Backup & Recovery Manager
application.
The following is a list of additional Backup & Recovery Manager documentation:
u

Backup & Recovery Manager Release 1.2 User Guide.

Provides information on how to install, configure and use the Backup & Recovery
Manager.

Backup & Recovery Manager Release 1.2 Online Help.

Provides topic based and context sensitive help for the Backup & Recovery Manager
application.

Backup & Recovery Manager related documentation

There is related Avamar, NetWorker and Data Domain product documentation available.
The following is a list of available related documentation:

14

Avamar product documentation

NetWorker product documentation

Backup & Recovery Manager 1.2 Release Notes

RELEASE NOTES

Data Domain product documentation

EMC Avamar Compatibility and Interoperability Matrix

EMC NetWorker Software Compatibility Guide

Installation
The Backup & Recovery Manager User Guide provides complete details on installing the
Backup & Recovery Manager servers and the adaptors for Avamar and NetWorker.
Note

Before proceeding with the installation of the Backup & Recovery Manager adaptor on
Avamar 6.1 SP1 and earlier systems, you must contact EMC Support to obtain the most
current MC hotfix.
If the MC hotfix is not installed, the installation will fail and this error will be reported in
the Information Log:
ERROR: The required MC hotfix has not been installed. You must abort and install the
hotfix first. operation failed.
Avamar 6.1 SP2 and 7.0 and later do not require a hotfix.

Backup & Recovery Manager server support for the 1.2 adaptors
Backup & Recovery Manager server 1.0 and 1.1 are not supported with the Backup &
Recovery Manager 1.2 adaptor.
New features available in the 1.2 adaptor require that the Backup & Recovery Manager
1.2 server is installed.
A complete list of new features for Backup & Recovery Manager 1.2 are available in New
features and changes on page 2.
The Installation section of the Backup & Recovery Manager User Guide provides
instructions for installing the Backup & Recovery Manager server.

Issue with Hyper_V or physical Backup & Recovery Manager server installation
using ISO
Near the end of a Hyper_V or physical installation using ISO, the Backup & Recovery
Manager server post install script displays a premature login prompt
After the initial Backup & Recovery Manager server installation has completed, the
following 4 post-installation scripts run:
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01_OS_post_script.sh

02_BRM_UPGRADER_post_script.sh

03_BRM_INSTALLER_post_script.sh

04_CLEANUP_post_script.sh

While the 3rd script (03_BRM_INSTALLER_post_script) is running, the security patch

installation of the new OS kernel displays a node: login prompt while the last of the
updates are applied. When the post-install scripts complete, a reboot occurs.
Disregard the login prompt and wait for the process to complete and reboot rather than
attempting to login at the prompt.

Installation

15

Release Notes

The Backup & Recovery Manager adaptor for Avamar is now integrated with the
Avamar 7.1 software
In Avamar 7.1 and Backup and Recovery Manager 1.2, all Backup & Recovery Manager
adaptor for Avamar functionality is integrated into the Avamar software.
It is now required to enter a Backup & Recovery Manager username and password to
configure Avamar to communicate with Backup & Recovery Manager. Older versions of
Avamar previously configured to communicate with Backup & Recovery Manager must be
reconfigured after upgrading to Avamar 7.1.
Note

The Installation section of the Backup & Recovery Manager User Guide provides complete
details on adding and configuring an Avamar server for Backup & Recovery Manager 1.2.

Troubleshooting and getting help

EMC support, product, and licensing information is available for the Backup & Recovery
Manager.
The information can be obtained as follows:
Product information
For documentation, release notes, software updates, or information about EMC products,
licensing, and service, go to the EMC online support website (registration required) at:
https://support.emc.com/

Technical support
For technical support resources that may enable you to resolve a product issue before
contacting EMC Customer Service, go to:
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The Avamar Support page at, https://support.emc.com/products/759_AvamarServer/Documentation/

The NetWorker Support page at, https://support.emc.com/products/

1095_NetWorker/Documentation/

The Avamar and NetWorker support pages provide access to:

u

Product documentation

How-to and troubleshooting information in the Support Topics section

Hardware and software compatibility information

Knowledge Base articles

If none of these resources resolve the issue, you can engage EMC Customer Service using
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If more in-depth help is required or you have an existing open Service Request (SR), you
can submit or review an SR through the EMC online support website at https://
support.emc.com/:

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To open a new SR, select Support > Request Support > Create Service Request.

To open an SR, you must have a valid support agreement. Contact your EMC sales
representative for details about obtaining a valid support agreement or with
questions about your account.

Backup & Recovery Manager 1.2 Release Notes

RELEASE NOTES

To review an existing SR, select Support > Request Support > View Service Request.

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Release Notes

Copyright 2012-2014 EMC Corporation. All rights reserved. Published in USA.

Published June, 2014
EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without
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For the most up-to-date regulatory document for your product line, go to EMC Online Support (https://support.emc.com).
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Backup & Recovery Manager 1.2 Release Notes