CHAPTER 1

THE ACCOUNTANTS ROLE IN THE ORGANIZATION

LEARNING OBJECTIVES
1.
2.
3.

Describe how cost accounting supports management accounting and financial accounting
Understand how management accountants affect strategic decisions
Distinguish between the planning and control decisions of managers

4.

Distinguish among the problem-solving, scorekeeping, and attention-directing roles of management

accountants

5.

Identify four themes managers need to consider for attaining success

6.

Describe the set of business functions in the value chain

7.

Describe three ways management accountants support managers

8.

Understand how management accounting fits into an organizations structure

9.

Understand what professional ethics mean to management accountants

CHAPTER OVERVIEW
Chapter 1 is an important foundation chapter. The theme of the text, Cost Accounting: A Managerial
Emphasis, 11/E, is the major role that accounting plays in management decision making. Accounting provides
information managers need when making decisions. Financial accounting provides information to external
managers while modern cost accounting yields insights into what managers and accountants do within an
organization. Management accountants provide financial and nonfinancial information to help managers
decide how best to deal with challenges and opportunities.
Management accounting is successful when it provides information that improves managers strategic,
planning, and control decisions. The use of accounting in the planning and control process is introduced and
highlighted in the text example.
A framework for understanding management accounting systems in providing managers information is
developed in the chapter. The goals, roles, activities, and guidelines of management accounting systems are
described through understanding what managers do.
An introduction and discussion of professional ethics including standards of ethical conduct for management
accountants is presented.

CHAPTER OUTLINE
Learning Objective 1:
Describe how cost accounting supports management accounting and financial accounting
I.

Accounting systems: processing information from economic events into useful information for managers
and others
A. Purpose of cost accounting: to provide information
1. Identifying and measuring financial and other information related to the acquisition or consumption
of an organizations resources
2. Providing users of economic information (managers) useful reports and access to needed
information
B. Cost accounting: provides information relating to cost of acquiring and utilizing resources for both
management and financial accounting
1. Management accounting: focus on internal reporting for decision making of managers in
fulfilling organizations goals
a. Emphasis on the organizationthe future and influencing behavior of managers and
employees
b. Concern with development and implementation of strategies and policies
2. Financial accounting: focus on external reporting for decision making of those outside the
organization
a. Emphasis on financial statements
b. Strict adherence to GAAP
3. Cost management
a. Approaches and activities of managers in planning and control
b. Integral part of general management strategies and their implementation
Do multiple choice 1.

Assign Exercise 1-16.

Learning Objective 2:
Understand how management accountants affect strategic decisions
II.

Strategic decisions and management accounting: key to a companys success in creating value for
customers while differentiating itself from its competitors
A. Providing information about the sources of competitive advantage
The Accountants Role in the Organization

1. Strategy: how an organization uses what it has to get what it wants within the marketplace
2. Two broad strategies used
a. Providing a quality product or service at a lower price than competitors
b. Providing a unique product or service at a higher price than competitors
3. Role of management accountant: provide managers information in helping formulate strategy
B. Identifying and building resources and capabilities
1. Strategic analysis: matching knowledge of marketplace opportunities and threats with companys
resources and capabilities
2. Balance sheet information about assets
a. Current resources
i.

Cash adequacy

ii.

Inventory management

b. Long-term productive assets: important strategic decisions for the right investments
i.

Analyze trends and measure efficiencies

ii.

Develop network of relationships with customers and suppliers

iii.

Identify financial and nonfinancial costs and benefits associated with alternative choices

c. Intangible assets
Do multiple choice 2.

Assign Exercise 1-16 (if not previously assigned).

Learning Objective 3:
Distinguish between the planning and control decisions of managers
III. Management accountants role in implementing strategy [Exhibits 1 and 2]
A. Implementing strategy: managers taking action by using planning and control systems to help the
collective decisions of an organization
1. Planning
a. Thinking process
i.

Selecting organization goals

The Accountants Role in the Organization

ii. Predicting results under various alternatives of achieving those goals

iii.
Deciding how to attain desired goals
b. Communicating goals and how to attain them to entire organization
2. Control
a. Taking actions to implement the planning decisions
b. Deciding on performance evaluation
3. Feedback: linking planning and control to help future decision making
TEACHING TIP: The decision-making process is akin to the thinking process. Individuals as well as groups
of all types and sizes employ common elements in making decisions. The key for the use of accounting in the
process is usually in determining relevant information but may be used in each stage. Chapter 11 expands
upon this process. An interesting reading on group decision making is from Fortune, October 5, 1992, How
Public Opinion Really Works, pages 102108, written by Daniel Yankelovich.
Feedback is an interesting aspect to explore as it highlights the ongoing nature of decision making. One can
give numerous examples to prove the adage that in solving one problem, several more problems are created.
Do multiple choice 3.

Assign Problem 1-25.

Learning Objective 4:
Distinguish among the problem-solving, scorekeeping, and attention-directing roles of management accountants
B. Supporting managers by providing information to improve strategic, planning, and control decisions
1. Three roles of management accountants for success
a. Problem solving: comparative analysis for decision making
b. Scorekeeping: accumulating data and reporting reliable results
c. Attention directing: helping managers properly focus their attention
2. Goals to assist managers in making better decisions [Survey of Company Practice]
a. Different decisions emphasize roles differently
i.

Strategy and planning emphasize problem solving

ii. Control emphasizes scorekeeping and attention directing

b. Interaction among types of decisions means activity/roles done simultaneously

c. Information must be relevant and timely to be useful
Do multiple choice 4 and 5.
4

Chapter 1

Assign Problems 1-26 and Exercise 1-17 or 1-18.

Learning Objective 5:
Identify four themes managers need to consider for attaining success
C. Enhancing the value of management accounting systems by guiding managers to focus on challenges
[Concepts in Action]
1. Customer focus [Exhibit 1-3]
Learning Objective 6:
Describe the set of business functions in the value chain
2. Value-chain and supply-chain analysis [Exhibits 1-4 and 1-5]
a. Companies add value through
i.

Research and development

ii.

Design of products, services, or processes

iii.

Production

iv.

Marketing

v.

Distribution

vi.

Customer service

b. Managers in all business functions are customers of management accounting information

3. Key success factors
a. Cost and efficiency
b. Quality
c. Time
d. Innovation
4. Continuous improvement and benchmarking
Do multiple choice 6 and 7.

Assign Exercises 1-19 or 1-20 and 1-22.

Learning Objective 7:
Describe three ways management accountants support managers

The Accountants Role in the Organization

D. Providing the most value through three key management accounting guidelines
1. Employ cost-benefit approach
2. Recognize behavioral and technical considerations
3. Identify different costs for different purposes
Do multiple choice 8.

Assign Problem 1-24.

Learning Objective 8:
Understand how management accounting fits into an organizations structure
E. Working within the organization
1. Line and staff relationships [Exhibit 1-6]
2. The chief financial officer and the controller
Do multiple choice 9.

Assign Problem 1-27.

Learning Objective 9:
Understand what professional ethics mean to management accountants
IV. Professional ethics
A.

Guidelines
1. IMA certification programs
2. IMA Standards of Ethical Conduct for Management Accountants [Exhibit 1-7]
a. Competence
b. Confidentiality

c.

Integrity

d.

Objectivity
B.

Typical challenges: Guidance as to Resolution of Ethical Conduct [Exhibit 1-8]

Do multiple choice 10.

Assign Exercise 1-23 and Problems 1-28 and 1-29.

CHAPTER QUIZ SOLUTIONS: 1. b

Chapter 1

2. c 3. d 4. c 5. a 6. b 7. d 8. d 9. c 10. a

CHAPTER QUIZ
1. Why do most companies adhere to GAAP for their basic internal financial statements?
a.
b.
c.
d.

GAAP is required by law for publicly held companies.

To use GAAP and another system of reporting would be too costly for most companies.
Accountants are required by their code of ethics to use GAAP accounting.
Accrual accounting provides a uniform way to measure an organizations financial performance.
2.

The key to a companys success is creating value for customers while

a.
b.
c.
d.

increasing the market value of its stock.

reducing costs to the least amount necessary.
differentiating itself from its competitors.
employing the best managers and cost accountants available.

3. A quantitative expression of a plan of action is called a(n)

a. strategic analysis report.
b. performance report.

c. financial statement.
d. budget.

4. The primary users of information provided by a management accountant are

a.
b.
c.
d.

downstream components to the total value chain.

upstream components to the total value chain.
managers within the organization.
customers of the organization.
5. A managerial emphasis for cost accounting means
a.
b.
c.

accountants are focused on decision support.

accountants are the watchdogs that make sure managers adhere strictly to strategic plans.
managers use cost accounting for providing financial information but look elsewhere for nonfinancial
information.
managers must take courses in cost accounting.

d.

6. The design of a management accounting system should be guided by the

a.
b.
c.
d.
7.
a.
b.
c.
d.

requirements for financial reporting.

challenges facing managers.
standards developed for cost accounting by the Cost Accounting Standards Board.
preferences of the organizations financial officer.

Four themes are common to many managers. The critical theme for all of these is
developing relationships with suppliers.
benchmarking and continuous improvement.
reducing costs and improving efficiencies.
improving customer focus and customer satisfaction.

The Accountants Role in the Organization

8. Which of the following is not a key guideline used by management accountants?

a.
b.
c.
d.

Different costs for different purposes

Cost-benefit approach
Behavioral consideration
Technical supremacy

9. ________ management exists to provide advice and assistance to those responsible for attaining the
objectives of the organization.
a.
b.
c.
d.

Line
Functional
Staff
Risk

10. Which of the following is not one of the ethical responsibilities of a management accountant?
a.
b.
c.
d.

Compliance
Confidentiality
Integrity
Objectivity

Chapter 1

WRITING/DISCUSSION EXERCISES
1.

Describe how cost accounting supports management accounting and financial accounting

What are some basic characteristics of accounting that all accountants use whether in
financial or managerial accounting? The Financial Accounting Standards Board (FASB) describes
a hierarchy of accounting qualities in its second Statement of Financial Accounting Concepts. The
characteristics deemed important for financial accounting are the same as those described throughout the
text as those of managerial accounting. The Concepts describe the users of accounting information as
decision makers with the constraints of cost/benefit and materiality. The qualities of accounting
information are given as understandability, decision usefulness, relevance, and reliability. Relevance is
further described by the terms predictive value, feedback value, and timeliness. Reliability is
characterized by verifiability, neutrality, and representational faithfulness. The additional quality of
comparability, including consistency, belongs to the descriptors of decision usefulness. These qualities
apply to all accounting information, financial or managerial, in processing any economic transaction that
have occurred into information useful for making decisions.
The definition given for accounting by the 1941 Committee on Terminology of the American Institute of
Accountants is . . . the art of recording, classifying, and summarizing in a significant manner and in terms
of money, transactions, and events which are in part, at least, of a financial character, and interpreting the
results thereof. This definition was before the study of cost accounting as an academic subject, but note
the statement from the current text about accounting systemsProcessing any economic transactions
entails collecting, categorizing, summarizing, and analyzing. Some basic characteristics define
accounting.
From FASB Statement of Financial Accounting Concepts No. 2 (Stamford, CT: FASB, 1980)

2.

Understand how management accountants affect strategic decisions

Explain how routine reports to managers not only provide information but also influence
behavior regarding the planning and controlling of operations. Throughout the text, the
behavior or performance of people is noted in response to goals set, structure of bonus calculations, choice
of financial reporting (absorption versus variable costing and the build up of inventory), designation as cost
center versus profit or investment center, etc. The information provided will be acted upon based upon the
users understanding and individual goals. Goal congruence as a concept is introduced at a later point but
has pertinence here. People will work to achieve their own goals within the companys structure. They will
look to the measurement being used to further their own goals. Managers must be careful in designing
measures of performance to insure the measures work to attain the companys strategic goals.
3.

Distinguish between the planning and control decisions of managers

Describe the steps in a decision-making or thinking process. Exhibit 1-1 can be used as an
example. Students may be given a situation or asked to use a recent decision they have made. Any goalsetting situation can be an example. Perhaps the student selects the goal of making good grades for the
semester to gain a good student discount for car insurance purposes. Knowing what is expected for the
discount and for earning specific grades in each class assists in predicting results under various alternative
ways of achieving the goal. Keeping a log of how time was spent would measure action taken. Comparing
the log of how the time was spent to the planned usage of time comprises control. Evaluating the results of
time spent and grades earned are an example of feedback.
4.

Distinguish among the problem-solving, scorekeeping, and attention-directing roles of

The Accountants Role in the Organization

management accountants

Describe the steps in making a decision in terms of the roles of management

accountants. Using the example given in Learning Objective 3 above, the keeping of a study log would
be an example of scorekeeping. Comparing the log of how the time was actually spent to the planned usage
of time spent would be an example of attention directing. Evaluating or analyzing the results of time spent
and grades earned is an example of problem solving because of the characteristic of relevance in providing
feedback and predictive value as to how time should be spent and for what it should be spent doing.
Students could provide other examples of the use of problem solving, scorekeeping, and attention directing,
especially in the area of sports.
5. Identify four themes managers need to consider for attaining success

List some activities a management accountant could do to keep up to date with or ahead
of changes in the field of management. Active membership in professional organizations is one
way to keep current. One of the points made in the IMA Standards of Ethical Conduct for Management
Accountants is to maintain an appropriate level of professional competence by ongoing development of
their knowledge and skills. (Competence section) Keeping up on the news by reading current periodicals,
listening to programs on current business practices, or attending seminars sponsored by professional
organizations are all helpful.
6.

Describe the set of business functions in the value chain

Describe how managers in all areas of the value chain are customers of accounting
information. Include a definition of value as it applies to the value chain along with
the meaning of success for management accounting. The section in the text describing the
value chain notes that usefulness added to the products or services of a company result in value to the
customer. Throughout the section, Enhancing the Value of Management Accounting Systems, runs the
theme of integration of functions and information for improved decision making by managers, a definition
of success for management accounting. This is a focus of modern cost accountingdecision support.
7.

Describe three ways management accountants support managers

Explain the cost-benefit approach guideline (a) when considered within the confines of
an individual company and (b) when considered as interplay between society and the
individual company. The explanation given in the section of the text Cost-Benefit Approach is useful
for using within the company situation. The interplay between society and company can have a different
meaning of cost-benefit: the company must bear the cost of additional processing or information for the
benefit of society to have a cleaner environment, for example, or to make better decisions about investing or
lending, a typical financial accounting function.
Explain why bean counters would have behavioral considerations as a key
guideline in performing their management accounting functions. As pointed out in the
Behavioral Consideration section in the text, management control is primarily a human activity that
should focus on how to help individuals do their jobs better. The role that management accounting
systems play in helping managers make better decisions demands that accountants understand the
importance of people in each step of the decision-making process and operations of the company.
8.

Understand how management accounting fits into an organizations structure

10

Chapter 1

Describe the knowledge, skills, and abilities required of a management accountant

following the different costs for different purposes theme. The section in the text, Surveys of
Company PracticesA Day in the Life, can be helpful for this exercise. The IMA has also published the
results of a survey on the KSAs (knowledge, skills, abilities) needed for management accounting. Check
the Web site of IMA (http://www.imanet.org) for additional information.
The American Institute of Certified Public Accountants (AICPA) in its Vision Project has identified
characteristics of leaders or persons who stand out among their peers. The term pathfinders has been
applied to those who display the traits necessary. The characteristics can be obtained through the AICPA
Web site (http://www.cpavision.org ).
9. Understand what professional ethics mean to management accountants
From the perspective of (a) a stockholder, (b) a company manager, (c) an employee other
than a manager, and (d) a customer, explain why a code of ethics is important for the
accountants within a company. Consider the functions performed, the measures
employed, and the concept of professional status. The section in the text, Surveys of Company
PracticeCommon Ethical Dilemmas, can be helpful in addressing this exercise as well as the section on
professional ethics. Accountants consider themselves to be professionals. A code of ethics is usually
regarded as a necessary aspect of a professional class. In the explanation of management accounting
functions, the function of scorekeeping receives particular attention as one in which accountants are
responsible for the reliability of the reported information and act as watchdogs for top management.

The Accountants Role in the Organization

11

SUGGESTED READINGS
Bhide, A. & Stevenson, H., Why Be Honest if Honesty Doesnt Pay? Harvard Business Review
(September-October 1990) p.121 [9p].
Brooks, L., Business and Professional Ethics for Accountants (2000) South-Western College Publishing,
Cincinnati OH.
Cisco, S. & Strong, K., The Value Added Information Chain, Information Management Journal
(January 1999) p.4 [9p].
Frost, P., Why Compassion Counts! Journal of Management Inquiry (June 1999) p.127 [7p].
Guilding, C., Cravens, K. & Tayles, M., An International Comparison of Strategic Management
Accounting Practices, Management Accounting Research (March 2000) p.113 [23p].
Halal, W., Corporate Community: A Theory of the Firm Uniting Profitability and Responsibility,
Strategy and Leadership (January 2000) p. 10 [7p].
Howard, R., Values Make the Company: An Interview with Robert Haas, Harvard Business Review
(September-October 1990) p.134 [11p].
Litman, J., Genuine Assets: Building Blocks of Strategy and Sustainable Competitive Advantage,
Strategic Finance (November 2000) p.37 [6p].
Martinson, O. and Ziegenfuss, D., Looking at What Influences Ethical Perception and Judgment,
Management Accounting Quarterly (Fall 2000) p.41 [7p].
Michlitsch, J., High-Performing, Loyal Employees: The Real Way to Implement Strategy, Strategy and
Leadership (January 2000) p.28 [6p].
Moriarity, S., Trends in Ethical Sanctions within the Accounting Profession, Accounting Horizons
(December 2000) p.427 [13p].
Moye, J. and Upton, D., Data Warehousing 101, Strategic Finance (February 2001) p.34 [5p].
Thorne, L., The Development of Two Measures to Assess Accountants Prescriptive and Deliberate Moral
Reasoning, Behavioral Research in Accounting (Vol. 122000) p.139 [31p].
Weber, J. & Wasieleski, D., Investigating Influences on Managers Moral Reasoning, Business and
Society (March 2001) p.79 [33p].
West III, G.P. & DeCastro, J., The Achilles Heel of Firm Strategy: Resource Weaknesses and Distinctive
Inadequacies, Journal of Management Studies (May 2001).

12

Chapter 1