MITHILESH TIWARI

Chartered Accountant with 10 years of Experience in Financial

Accounting, Audits& Business Development

mail.@gmail.com
+ 91-998-757-5151
PROFILE SUMMARY

Core

Ten plus years of experience in ITES/BPO/IT services industry

Profound experience in Global Business Management concept to market and
lead to cash life cycles
Experience in Bid Management & Proposal Development
Exposure in charting out Sales & Marketing Strategies leading in contributing
towards enhancing business volumes & growth to achieving profitability
norms
Experience in Due Diligence, Feasibility Analysis, Solution Selling, Service
Management, Sales Negotiation & Lead Management
Ability to rapidly assimilate new technology and business functions
Established credibility in client interfacing and client management
Experience in identifying niche markets and developing road maps to reach
them
Ability to liaise at all levels of the organization and to build credibility and
rapport with senior stakeholders and colleagues
Competencies:

PROFESSIONAL WORK EXPERIENCE

1.

Osource India Pvt. Ltd.

May 2007 Current

Assistant Vice President - Sales

Assistant Vice President Sales Business Development. In this role, I was

working closely with the Head of departments, structuring and building the Presales team, devising and delivering on the Pre-sales strategy.
End-to-end Bid Management
Forming sales strategy in collaboration with Sales team and Senior executives
Identifying key revenue generating opportunities for products and services
Developing high-quality marketing collaterals, brochures, proposals,
capability decks, responding to RFPs; focusing on specific areas like
application development, infrastructure management, BPO, etc.
Acting as a bridge between Sales and Technical Delivery teams on all
customer engagements during the proposal phase

Sr. Manager Pre-sales

Business process transition: Self-managed the transition of various
business processes of Osoure from India to Dubai, and also handled Process
documentation, Knowledge transfer, SLAs, etc. all by myself
Established the processes from scratch: Successfully lead the business
operations of a virtually-integrated team that was commissioned at multiple
offshore-locations
Supported Pursuit management: Lead team of proposal writers in
preparing business proposals and marketing collaterals for various industries.
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Collaborated with sales leadership and solution architects to coordinate endto-end pursuit management activities
Proposal development and Bid management:

Prepared proposals/responses to RFPs/RFIs/RFQs/Bids for

national and global engagements. Key activities included: Identifying
clients specific requirements, preparing RFP response milestones,
identifying technology, and team, solution designing, pricing, gather
client references, case studies, SWOT analysis, competitor analysis,
etc.
Stitched the contents of a proposal after collating responses from all
stakeholders; included graphics, call-out texts; proof-read,
standardized, and performed quality checks to make the proposal a
winning proposal

Categories of proposals included:

Advisory/Consulting proposals Designed solutions to advice on

Financial Services, IT Advisory, F&A projects, Business Process
Outsourcing, Application Outsourcing, Cloud Computing Services,
ERP/ERM implementations, Business Continuity/Disaster Recovery
Plans, Internal Risk and Controls Assessment, etc.
Audit proposals - IT Enabled Audits, Single Audits, and Internal Control
Over Financial Reporting (ICOFR)
Account management: Acted as a SPOC for various client stakeholders from
different clients, helped the client in taking various strategic/tactical decisions
to meet their business objectives. Monitored and coordinated with internal
stakeholders responsible for sections of the RFP, organized kick-off and touchbase calls with Sales team (engagement team) and project managers, kept
the business development schedule on track and ensured timely delivery
Service delivery: Responsible for monitoring the overall quality and timely
delivery of projects, meeting SLAs and client expectations on an on-going
basis, process improvements, reporting, client meetings, designing reports,
and preparing presentations for Osource Management to educate them on
achievements and developments of the team
Recruitment and people management: Adhering to the hiring budgets,
built a strong team of 5+ proposal writers, hiring and recruitment, training
and mentoring, annual appraisals, etc.
Project ramp-up: Proactively suggested the client to add more service lines
and to create various verticals, also took initiatives to implement the same.

ACHIEVEMENTS

Pursuit lead in acquiring new clients responsible for lead to closure in all
accounts
Renegotiated contracts to increase the revenue
Lead pursuit in large complex deals involving multi-lingual, multilocational processes in the areas of Retail & e-commerce
Account mining with specified targets to increase wallet share in named
accounts in retail vertical
Due diligence of existing processes, identified internal & customer pain
points & adopted ways to improve
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Introduced social-media services to Osource with significant and

differentiated various BPO service components
Identified partners for technology-led solutions
Set-up new technology Support Vertical & build a team from scratch to
execute lead generation for various verticals including Retail, E-commerce
and Automotive

STRENGTHS

Ability to successfully lead a project right through its pilot phase

Good monitoring, analyzing, planning and presentation skills
Good listening and counseling skills
Excellent written and verbal communication skills
Ability to quickly adapt new Cultures and Environments
Very strong management and team working skills
Confident, Innovative, and Ambitious

ACADEMIC ACHIEVEMENTS
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91-998-757-5151 mithileshtiwari@hotmail.com Krishna

Reddy Villa __, Flat No. ____, _____ Colony, Mira Road, Mumbai -400091

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