Harsh Mehta

MGMT 650 Knowledge Management

1. The way a question or a phrase is interpreted integrity and consistency can be defined
as
a. Indicators of Expertise
b. Reliability
c. Explicit Validity
d. Validity
e. Procedural Validity
2. Which ones are indicators of expertise except for?
a. when expert refers to contact other users
b. when expert has a knack for explaining things
c. when expert sticks to the facts and works with a focus
d. when expert exhibits an exceptional quality in explanations
e. when expert is consulted every time a problem is encountered
3. Which one is a positive point of using a single expert because
a. the experts knowledge is not easy to capture
b. the expert knowledge is sometimes dispersed
c. the single experts more likely to change scheduled meetings than experts who are
part of a team
d. the expert provide a single line of reasoning, which makes it difficult to evoke
in- depth discussion of the domain
e. with single expert, problem-related or personal conflicts are easier to
resolve
4. Experts gathered together to provide a pool of information can be defined as
a. Individual Approach
b. Sales Person Approach
c. Small groups approach
d. Procedure Type Approach
e. Story Teller Approach
5. Predefined questions are asked but allow expert some freedom in expressing the
answers can be defined as
a. Structured Interview
b. Unstructured Interview
c. Dichotomous Interview
d. Ranking Scale Interview
e. Semistructured Interview
6. When the questions and their responses are not specified in advance, it is defined as
a. Structured Interview
b. Semistructured Interview
c. Dichotomous Interview

Harsh Mehta

MGMT 650 Knowledge Management

d. Unstructured Interview
e. Ranking Scale Interview
7. Questions are listed in order of their important or preference, it is defined as
a. Ranking Scale questions
b. Multiple-choice questions
c. Unstructured questions
d. Semi structured questions
e. Dichotomous questions
8. What involves a controlled exercise in which the knowledge developer focuses the
group on one or two of the solutions from the brainstorming exercise
a. Protocol analysis
b. Delphi Method
c. Unstructured approach
d. Brainstorming
e. Consensus decision making
9. Expert requiring the process to solve a problem or complete a task (using cases,
scenarios, or protocol) is called
a.
b.
c.
d.
e.

Delphi Method
Protocol analysis
Unstructured approach
Brainstorming
Consensus decision making

10. Series of questionnaires use to ask input from multiple experts is called as
a. Protocol analysis
b. Unstructured approach
c. Brainstorming
d. Consensus decision making
e. Delphi Method
11. Clear agreement on deciding the best solution to a problem corresponds to which
approach?
a. Knowledge Discovery
b. Delphi Method
c. Consensus decision making
d. Unstructured approach
e. Brainstorming
12. A network of concepts, consisting of nodes and links is defined as
a. Concept mapping
b. Innovation

Harsh Mehta

MGMT 650 Knowledge Management

c. Unstructured approach
d. Knowledge
e. Consensus decision making
13. Which methods assume all participants are experts with unique experience?
a. Knowledge Discovery
b. Concept mapping
c. Unstructured approach
d. Black boarding
e. Consensus decision making
14. Which method is/are an iterative approach to problem solving?
a. Knowledge Discovery
b. Black boarding
c. Unstructured approach
d. Concept mapping
e. Consensus decision making
15. Before knowledge accessed by authorized personnel the process of organizing and
representing knowledge is known as
a. Knowledge Verification
b. Knowledge Codification
c. Knowledge Validation
d. Knowledge Alignment
e. Knowledge Projection
16. Which modes of Knowledge Conversion produces Socialization
a. Tacit to Explicit
b. Explicit to Tacit
c. Explicit to Explicit
d. Tacit to Tacit
e. All of the above
17. Which modes of Knowledge Conversion produces externalization via analogies or
metaphors
a. Tacit to Tacit
b. Tacit to Explicit
c. Explicit to Tacit
d. Explicit to Explicit
e. All of the above

Harsh Mehta

MGMT 650 Knowledge Management

18. Physical transfer of the technology to the organizations operating unit can be defined as?
a. User Acceptance testing
b. Logical Testing
c. Deployment
d. Concept mapping
e. Black boarding
19. Preparing for KM system training using advance demos and easy to follow training can
be termed as
a. Post implementation Review
b. User Training and Deployment
c. Knowledge Processing
d. Resource Utilization
e. Requirements Gathering

20. Which of the following is an issue related to Deployment?

a. Organizational factors
b. Selection of the knowledge base problem
c. The issue of maintenance
d. Integration alternatives
e. All of the Above
21. Which of the following guarantees System success?
a. Organizational factors
b. User has prior experience with computer applications
c. User has been involved in the building of the KM system
d. Payoff from the KM system is high and measurable
e. All of the Above