UGI’s - Terms and Conditions page 1
Article I - UGI’s Policy Statement – Disclaimer:
The following is a copy of the policy statement that is given
to every client:
a) A person of at least 18 years of age must be present
b) A refundable $50 - 100 deposit is required for all services
c) No Fix – No Fee is our policy
d) Opened or downloaded pre-paid software from third
parties are not refundable – “it's a FBI copyright law.”
e) For software installations, UGI may accept End User
License Agreements on your behalf.
f) Diagnostic Test has a 90 day test period guarantee
g) UGI has the right to hold your computer until all services
are paid in full.
h) UGI will NOT back up any data on your product unless
you specifically request prior to the performance of any
service. Additional fees will apply. See Article VIII “Data
Management” for further details.
i) UGI does not take responsibility for any manufacture
warranty repairs.
j) UGI has no affiliation with third party software or parts.
k) This form must be read, printed and signed before any
services are performed.
Article II - Data Security:
Most computers have irreplaceable data stored on their hard
disk drives. We do everything in our power to insure the
integrity of your data. Data or program loss can happen due
to equipment failure or other reasons out of our control.
We always recommend you keep backups of all your
valuable data.
Article III - Confidentiality:
Your personal and business files are safe with us. We never
read, copy, or divulged any of our client’s information. With
clients for example: banks, law enforcement, government
agencies, doctors, students, teachers, psychiatrists, lawyers
and just plain folks, we NEVER pry into their affairs. And
that’s a Promise!
Article IV - Communication:
a) If during our laboratory analysis, we discover problems
that were not apparent at first look, we will contact you
before repairs are initiated.
b) We cannot and will not perform any extra repairs without
your permission. You have every right to decline further
repairs.
Article V - Remote Tech Support:
a) Must schedule an appointment up to a week in advance.
b) Must be aware that UGI Tech may ask questions either
with a text program or via phone. If a message is not
responded within a certain amount of time UGI will
disconnect and end the session. You may reconnect at
another time.
c) Your computer must be able to function somewhat
normally. If for some reason you are connecting to fix a
problem such as a blue-screen or your computer keeps
shutting down, we cannot connect.
d) Once connected UGI has every right to view your
computer, remove a program, delete a file or change system
settings if it is necessary to do so for the repair. Additional
fees for certain repairs maybe required.
e) If a UGI disconnects is your responsibility to reconnect or
to re-schedule an appointment.
Article VI - In Home “House Call” or In Office services:
a) Must schedule an appointment up to a week in advance.
b) All products must be easy to access.
c) In home services can be canceled or declined at anytime
without any charge.
Article VII - Data Management:
a) UGI will NOT back up any data on your product unless
you specifically request prior to the performance of any
service. Additional fees will apply.
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b) If requested - UGI will only backup the following:
“Document and Settings” folder inside Windows 95 - XP or
“Users” folder inside Windows Vista/7.
c) After this service is performed UGI holds no responsibility
to keep this data from deletion or corruption.
Article VIII - Recycling and Disposal Service:
This offer is open to all branded electronic systems and
devices. Additional $20 pickup fee will apply
Eligibility and qualifications:
a) You have the right to transfer ownership of the Item.
b) UGI sends all devices straight to the disposal center,
there would be no way to get your product back once it is
picked up.
c) The recycling center will not accept hazardous waste or
batteries that are not an integral part of the system being
recycled, UPS systems, or CRTs that have been removed
from their cases. INFESTATIONS ARE NOT ALLOWED!
d) After completing the form, if qualified, you will receive an
email within 24-48 hours with complete step-by-step
instructions.
e) Notice Regarding Data : The recycling center has no
responsibility for the loss or confidentiality of customer data
on recycled equipment. Before picking up your device(s), the
customer should:
1. Delete any data on the hard-disk drives and
other storage devices in the products.
Additional charges will apply.
2. Back up or transfer any data prior to deletion.
Additional charges will apply. See Article VII “Data
Management” for further details.
3. Remove any removable media, such as
diskettes, CDs or PC Cards. Additional charges
will apply.
f) Once the hardware has been picked up, the recycling
center cannot return it to sender. Participation in this
program constitutes a relinquishment of all rights to and in
the hardware and other computer materials pickup and sent
to the recycling center.
Limitation of liability:
a) The recycling center provides this service as an
accommodation and accepts no liability to any person for
any services performed in connection with the recycling\
offered in these terms, and specifically disclaims liability for
lost profits, loss of business or other consequential, special
indirect, or punitive damages, even if advised of the
possibility of such damages.
b) The recycling center is not responsible for any printing
errors. The recycling center reserves the right to change,
without notice, the Terms and Conditions or modify at any
time.
Article IX - Subscription Service Plans:
A subscription service covers only software issues
OS Restore/Recovery/Repair:
For the term purchased this applies to the following
a) Reformatting Hard Disk Drive
b) Installing Operating System
c) Install all factory software hardware drivers
d) Windows Updates Installed, Microsoft Configuration
(Start-up Options Customized), UGI Tech Tweaks Applied.
-or-
a) Windows Restore (Restore point must be created in
advance),
b) Windows Updates Installed, Microsoft Configuration
(Start-up Options Customized), UGI Tech Tweaks Applied.
c) A restore point is created after services are complete.
Protection Service Plan:
Protection Service (Includes the following but does not
include Protection Software).This service does not include
reinstalling the operating system.
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a) UGI Manually Removes all infections
b) UGI Tech Tweaks Applied
c) a restore point is created after services are complete.
Data Back Plan:
Data backup includes, but does not include recovery. Your
system must be fully operational to prevent corruption this
service is to backup your data not recovery it from infections
or hardware issues.
a) Backing up DATA - see Article VIII for further details on
what UGI means by DATA.
b) Based on your request we can back up the entire hard
drive on to a provided external hard drive. If UGI provides
the hard drive additional charges will apply.
c) Transfer data to provided devices – cds, dvds, external
Hard Disk Drive, etc…
Article X – Underground Recording Studio:
a) UGI has holds no responsibly in copyrighting music.
b) Only the owners and that hold ownership of the music
being recorded and the studio have access to the music.
c) Each and every performer must be interviewed before any
recording.
d) You and only you and you/band or bands are responsible
for keeping a backup of the original recording. We will not
keep a backup of your recording past 90 days due to
copyright and privacy laws, but no one but the
members/people being recorded and the recording studio
has access to the/these recordings.
e) All recordings are done at your location. Yes, that's right -
we come to you! We recommend recording you in your
garage or where ever it is that you or your band normally
practices.
f) We may or may not have all hardware equipment needed
for a full recording session. That is why it is very important
to let us know during the phone call and in person interview
so we can plan ahead.
g) 90 days guarantee on all mastering – additional fees
apply to additional mixing.
Article XI - All Terms Listed In These Pages:
a) UGI has the right to change, update, delete or add to this
page at anytime with or without any kind of notice or
warning. This page is taken into consideration of all repairs -
previous and future.
b) This warranty and terms of condition/Disclaimer must be
read in clear and clients must be aware of all the articles
listed on this page.
c) UGI is not responsible for clients to fully read these
articles. Once a service repair has taken in affect it is
expected that the client had already read the articles listed
on this page.
d) All service labor performed in person must be signed.
Arrangements for payments maybe and will be done at
pickup or UGI has every right not to give back a unit that is
repaired and not paid in full.
Before performing any repairs please print and sign full
name and today’s date below, thank you!

Your Signature and Today’s Date:

X_______________________________________________

DATE___________________________________________

UGI’s Signature and Today’s Date:

X_______________________________________________

DATE___________________________________________