Documenti di Didattica
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27/06/01
1.
GUIDANCE FOR
QUESTIONNAIRE
REPLYING
TO
THE
2.
3.
Be as specific as possible.
4.
In the appendix you will find the commercial specification of a specific product.
Please provide a detailed description (providing samples of screens and reports)
of:
1.
2.
2.
QUESTIONNAIRE
2.1.
Functionality
Phase 1
1.
What are the main features of Statutory Returns and reports in your
system?
2.
What are the main features for supporting customer profiles in your system?
3.
What are the main features of Cash (teller transactions) services in your
system?
4.
4.2.
4.3.
4.4.
4.5.
5.
6.
What are the main features for Fund transfering in your system?
7.
8.
9.
10.
Phase 2
11.
12.
What are the main features of Capital markets in your system (Securities)?
13.
14.
What are the main features for Cheque & Draft Management / Clearing
(truncation) in your system?
15.
16.
17.
18.
What kind of real time market information system does the package connect
with (please provide reference implementations)?
19.
20.
Generic functionality
21.
22.
23.
24.
25.
Does the package provide flexible product factory (please expand and also
see appendix).
26.
27.
28.
29.
30.
31.
32.
33.
34.
Does the system provide Call Centre functionality (If yes please describe it.
What CTI and IVR packages are used, what is the architecture of the call
centre solution)?
35.
36.
2.2.
Technology
Architecture
37.
38.
39.
40.
41.
of
each
other?
(Please
specify
any
Scalability
42.
43.
44.
45.
47.
48.
50.
51.
52.
53.
Does the package provide its own middleware platform? If yes, please
expand.
54.
55.
Does the package provide integration with office automation tools (Please
expand briefly)?
56.
Has the package ever been integrated with Kana middleware product? If
yes, please specify the implementation and the technology used.
57.
Has the package ever been integrated with CRM applications? If yes,
please provide some specifics.
58.
How are the back end transactions of the package exposed (i.e. 3271 CICS
transaction, string CICS transaction, RPC transaction, CORBA/DCOMCOM+ objects etc)?
Platforms
59.
Which operating systems can the package operate under (separately for
Server & Client if applicable)?
60.
61.
Does the package use an overnight batch processing? If yes, can it run
unattended?
63.
64.
Security
65.
Explain all the levels that access rights are provided at?
66.
Does the system support user group profiles? If yes, can a user belong to
more than one groups?
67.
Multi channel
68.
69.
70.
Languages
71.
72.
73.
2.3.
Company size
74.
75.
Please provide revenue from the package in the last three years.
76.
Please, provide company staff numbers for the last three years.
Capacity to Execute
Geographic coverage
77.
78.
79. Please, provide information about EMEA general partnership and alliances
Installed base
80.
In which countries?
81.2.
Maintenance
82.
Package.
82.2.
Operating System.
82.3.
82.4.
The main functionality upgrades planned for the next major release.
84.
The main technology evolution planned for the next two years.
85.
What is the typical time between major releases of the product (please
provide dates for 3 previous major releases)?
2.4.
General Information
Implementation Time
86.
Person-month
time
Team-size
Implementation
Cost (in Euros)
(Services only)
Phase I
Functionality
Phase II
Functionality
87.
3.
COSTS
Services
88.
Please explain the cost drivers (i.e. Authorised users, concurrent users,
number of accounts, number of transactions, number of installations,
modules, etc.) for the following types of cost:
88.1. Licenses
88.2. Maintenance
88.3. Customisation
88.4. Implementation
88.5. Training
88.6. Upgrades
89.
Please analyse an estimate for the full 3 year cost of the package, excluding
implementation services:
10 Branches
100 Users
10000 Customers
20000 Accounts
1 Installation