BoiseAirport

Connections
Improving the Customer Experience
Most people have flown more than a couple times in their lives, but few might
characterize themselves as comfortable in an airport environment. And
while BOI is an easy airport to negotiate, unless passengers fly frequently for
business, they tend to view airports as transfer points with little else to entertain them.

Volume 2, Issue 2
Apr-May-Jun 2013

Boise Airport has introduced several new conveniences that we anticipate

will make the passenger experience much more familiar and friendly. The
two most recent additions for passenger ease are the water bottle refill stations and the Digiboo digital kiosks.
The two wall-mounted water bottle refill stations, one on each concourse,
make it easy for passengers to fill either their own water bottle or one purchased at the airport. By placing the bottle in front of the marked sensor, the filtered water will dispense automatically; providing a
healthy, sustainable, and economical feature for our traveling public.

Look for the Airports BOISE150

exhibit to open in May!

The second addition to the customer experience is four Digiboo Kiosks. They
offer inexpensive entertainment available for a myriad of mobile devices.
Popular TV programs and newly released and classic movies are available
for quick download to the passengers USB drive, mobile phone,
iPad, iPod or Windows-enabled PC, laptop, tablet, or phone for
Evenifyoureontherighttrack,youll
playback whenever it is convenient for the passenger.
getrunoverifyoujustsitthere.
These two amenities, in addition to the hundreds of electrical
WillRogers,
charging locations placed pre- and post-screening, free Wi-Fi and
Americanperformer,humoristandcritic
other services are designed to make the trip through Boise Airport
not just tolerable, but something to look forward to.

Inside this issue:

Spring (Tenant) Growth by Amy Snyder

On the Airfield

Jackson Jet Center (JJC), the only Fixed Base Operator on the North side of the Boise Airport, completed a
hangar and office expansion project in November, 2012. They constructed a 24,000 square foot hangar
Techno Toolbox
addition, added and remodeled offices and added a new landside entrance canopy. These improvements provide Jackson Jet Centers new Charter Department a first class facility for customers. The
building just to the East (former Airport Plaza) also received a complete interior and exterior remodAwards & Retirements
el. This building will house the new maintenance/parts department for JJC (formally Conyan Aviation). These improvements/expanded services and state of the art lobby are wonderful additions to the
The Directors Corner
Boise Airport. http://www.jacksonjetcenter.com

In addition, several tenants at BOI have planned expansion projects this year.

Airport Developments
Aviation Specialties Unlimited (ASU), a leader in aviation night vision systems and training has planned
an expansion of its business with a 15,000 square foot hangar addition, including 7,000 square feet of new
office space at their facility located on Aeronca Street at the Boise Airport, http://www.asu-nvg.com
Turbo Air, Inc. has started construction planning for approximately 11,500 square feet of hangar space,
which will be added to their FBO complex located on the southwest corner of the Boise Airport. When
completed in late September 2013, the new addition will bring the total amount of hangar and office
space to approximately 38,000 square feet. www.turboairboi.com

Red Cross Blood Drive

New Faces/Calendar

BoiseAirport

Page 2

Connections

Whats Happening on the Airfield? - by Sarah Demory

Springtime means spring cleaning and allinclusive inspection time for the Boise Airport Operations and Airfield Maintenance
teams. Each year the Federal Aviation Administration (FAA) conducts a comprehensive certification inspection at the Boise
Airport.
In preparation for this years inspection,
the Airport Operations and Airfield Maintenance teams are collaboratively conducting extensive pre-inspections. Over a two
week period the teams work together and
walk each runway, taxiway and safety area
to ensure that the Airport is compliant with
FAA regulations. The picture shows the
team at work, walking in a line ensuring
that nothing is missed or overlooked. We
have amazing and very dedicated Opera-

tions and Airfield Maintenance teams at

the Boise Airport . They are passionate
about ensuring safety and regulatory compliance, and having a bit of teambuilding
fun at the same time!
For the annual inspection, the FAAs Regional office in Seattle sends a Certification/Safety Inspector who inspects the
Airports overall operations program. Included in the inspection are training records, safety and fueling inspection records, the Airport Emergency Plan, an Airport Rescue and Fire Fighting response
drill as well as airfield surface painted
markings, lighting and pavement conditions. This years FAA inspection is scheduled the week of April 15, 2013.

Techno Toolbox - by Bob Prahl (Ops) and Jeremy Wheeler (IT)

We have 3 people at the Airport that you've
probably seen working on technology at
some point or another. Each person has an
area of expertise, just the same as Ops,
Maintenance, Custodial, and Accounting.
Bob Prahl is an employee of the Airport
who reports to Sarah Demory; he's the expert on Airport security systems (access
control, CCTV, etc.). If you encounter a
security system issue, report those to Airport Operations. Bob is also the liaison
from Airport to IT, which leads us to Jeremy...
Jeremy Wheeler is an IT employee who
reports to Sharon Jensen; Jeremy is respon-

sible for managing the Airport's technology initiatives, including coordination of all
required IT resources. New initiatives are
submitted to Jeremy through the Airport
Technology Committee. Jeremy is also the
functional expert and primary "tier 3" technical support for issues with Airportspecific applications.
Jason Johnston is an IT employee who reports to Mike Markham. Jason is one of
seven Field Technicians and is stationed at
the Airport. He primarily works on any
desk-top related "break fixes" that cannot
be resolved by the Help-Desk.

Awards, Retirements and Other News

ACE Designation
Airport Operations Specialists Gary Hartman and Greg Myers recently obtained
their AAAE (American Association of
Airport Executives) ACE Operations Designation. The Airport Certified Employee
- Operations program, or ACE, is an FAA
Federal Aviation Regulations Part 139based curriculum from the AAAE designed to educate and challenge airport
personnel with airport (airfield) operations responsibilities.

BoiseAirport

However, regardless of the IT resource

required to fix a technical issue, if you encounter any technical difficulty, report it to
the Help-Desk. If they can't resolve your
issue initially over the phone or by remote
connection, they'll assign it to the right IT
resource.
There are 51 other IT resources available
to the Airport on an as-needed basis. The
only part you have to remember is to notify
the Help-Desk if you need assistance.

Renee Hayes from Airport Administration celebrated her last day at BOI Friday, April 5th. She
is heading to California for new adventures.

Page 3

Volume 2, Issue 2

Directors Corner
The Boise Airport recently hired Mead and Hunt to conduct an Air Cargo Study. The intent of this project was to
identify potential opportunities to expand the Boise Airports role as regional air cargo hub based upon an indepth analysis and review of the air cargo industry as well as local, regional, and national trends. This review
included a profile of the existing conditions in the Boise region, an evaluation of the existing infrastructure to include facilities and services available to determine their adequacy, and identification of immediate opportunities
and action items.
Unfortunately, the study findings were not encouraging for the air cargo industry. Since late 2000, the U.S.
Director Rebecca Hupp
industry has been in a dramatic decline with the top 100 U.S. airports incurring a 30% decrease in total cargo
between calendar year 2000 and 2010. BOI experienced a 14% decrease in annual total cargo (combined
freight and mail) between its peak year, 2000, and 2012. This actually compares favorably to other markets within the same region such
as Oakland (-25%), San Francisco (-50%), Seattle (38%), Portland (-33%), Denver (-47%), and Salt Lake City (-43%). Similarly, San Jose's annual cargo plummeted 70%, Spokane experienced a 29% decrease and Colorado Springs had a 56% decrease.
These decreases are a result of several all-cargo carriers (Airborne Express, BAX Global, Emery Worldwide, Kitty Hawk) ceasing operations at the same time that many domestic passenger carriers decreased belly cargo capacity due to smaller aircraft and the requirement for 100% cargo screening on passenger aircraft. Mail also significantly decreased during this time period. Trucking gained market
share for domestic time-sensitive shipments previously transported by air due to its significantly lower costs.
Using the latest Boeing Forecast for the U.S. domestic market as the forecasted growth rate and 2012 as the base year, BOI will not likely
return to its former peak cargo year (2000) until 2017. Based on the current industry conditions and the revised forecast, the Air Cargo
Study offered three recommendations.
The first recommendation is to pursue development of additional cargo facilities only when the demand nears the capacity of existing
facilities rather than by 2017 as proposed in the Airports 2009 Master Plan. The second recommendation is to work with local economic
development agencies to recruit distribution operations of companies like Amazon that produce demand for cargo services. Boise Airport would be integral in the marketing and implementation but would be a supporting resource in these efforts. Finally, the study recommends encouraging exporters and importers to designate international shipments be trucked in-bond and cleared using Boises Customs Port. More international shipments would at least be credited to Boise. In addition to the shippers possibly avoiding some gateway
clearance congestion, this would help build the statistical basis for marketing to carriers.
Although it does not appear that there are any immediate opportunities to grow Boise air cargo beyond its current role, air cargo traffic
in the Boise market has been relatively strong when compared to other locations. Boise is fortunate to have sufficient facilities to accommodate foreseeable demand and to have identified potential locations for expansion should demand warrant it. As there are additional
changes in the cargo industry, BOI will be ready to capitalize on future prospects.

Airport Developments
The enplanement numbers for the first few months of 2013
at Boise Airport are relatively stable. January 2013 passengers were down only 1.8% over 2012, with February
and March 2013 passenger numbers equal to the prior
year.
The Parking Garage Expansion is well underway. The
Economy Parking Lot has been able to absorb the heavy
mid-week traffic that fills the current garage and surface
long-term lots, but Boise travelers are looking forward to
parking close to the terminal again soon.
During the Garage Expansion Project, the cell phone waiting area has been relocated to the Economy Lot. The Garage Expansion is scheduled for completion November 15,
2013.
Garage Expansion progress can be seen on the Citys Inside page!

BoiseAirport

BoiseAirport
3201 Airport Way
Suite 1000
Boise, Idaho 83705

Phone: 208-383-3110
Fax: 208-343-9667
E-mail: boi@cityofboise.org

OurVision:

2013 Blood Drive Dates at Boise Airport -

ToMakeBoisetheMostLivableCity
intheCountry

CityofBoiseMayorDaveBieter

Thursday, May 30th

Wednesday, August 14th
Tuesday, October 29th

Put them on your calendar!

Like Boise-Airport on FaceBook

Follow iflyboise on twitter

NEW
FACES

Notallthosewhowanderarelost.
J.R.R.Tolkien,
EnglishWriterandAuthor

L-R: Zach Morse, Inflight Catering Driver; and with ParadiesRosa Turaeva - Sales Associate, Demi
Pratley - Sales Associate, and Lezlie Minter - Team Leader

BOI Connections
David H. Bieter
Mayor of Boise
Rebecca Hupp
Airport Director
Airport Commission
Paul Cunningham, Chair
Mary Carol M.C. Niland
Russell Westerberg
Major Gen. Gary L. Sayler
Michael Pape
Meg Carlson
Bill Connors
Council Liaisons
Council Member Lauren McLean
Council Member Ben Quintana
Patti Miller
Editor

BoiseAirport

Quarterly Calendar
Thursday, April 4
Boise Airport Commission
Salmon River Room, 8:30am-10am
Thursday, May 2
Boise Airport Commission
Salmon River Room, 8:30am-10am
Wednesday, May 22
Triennial Emergency Response Exercise
Various locations, 9am-noon
Monday, May 27
Memorial Day
Admin/Credentialing Closed
Thursday, May 30
Red Cross Blood Drive
Salmon River Room, 9am-1pm
Thursday, June 6
Boise Airport Commission

Salmon River Room, 8:30am-10am

BOISE AIRPORT (BOI) is a municipally
owned entity operating as a selfsupporting enterprise. No City of Boise
general funds are used to operate the Airport. BOI is served by 6 airlines which offer
daily service to 16 non-stop cities.